Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

I use their friendly service about twenty week a year. Always professional. No criticisms. Quality…read morework. Fair prices.

Dropped off for wash and fold services. They put the clothes back in the bag damp and my entire…read moreload of laundry (23 pounds) smells so badly of mildew I had to rewash. ALSO turned two of my white shirts pink and hung them up, so they clearly saw it and said nothing. This place is terrible. The first review was clearly left by a friend.

Extremely helpful, attentive and kind staff. I've had many good experiences here and they are…read morealways so friendly and make it a good experience.

Great place and very kind and helpful staff! I have been…read morecoming here for years and it's been very consistent with the service.

Last minute emergency alteration needed. Spoke to Dawn at 7am who was awesome! who passed me off to…read moreSonya (the tailor) who did an outstanding job in just a few hours. I highly recommend this place to anyone needing an emergency alteration. Just remember to tip well for the inconvenience. - Cheers

Great service, terrific cleaner! My clothes are always ready on time, perfectly pressed.read more

First time here and I was impressed. The card system is convenient and everything runs fast. Giving…read more4 stars because using high heat leaves a burnt smell. Overall great place.

Laundry for Less is wonderful. I love the large washers and dryers that reduce the number of loads…read moreto wash and the wait. I'm often there when staff are around to clean and check the facility, and it is reliable, clean, and so easy to navigate. Plus whatever music playlist they put on is amazing . Somehow my Monday chores have become a breeze

Absolutely the best! High quality cleaners. No broken buttons! No lost items. Always helpful! Best…read moreI have ever used!

They have a great turn around but aren't open sundays. They messed up my husbands dress uniform…read more Won't be going back

I haven't been to a city laundromat...ever. I'm going to excuse the customers for the sake of the…read morereview, because the business can't control that. It's a small place, but reasonably priced. Compared to another laundromat nearby it was cleaner, with larger/less expensive machines, though there aren't as many available. With no on-site staff it can tend to get a messy. Four stars just because on my first visit I swept the entire floor because no one else had. Yes...even though I had to clean, it was still cleaner than others in the area.

so I did my laundry there and I accidentally left my clothes in the dryer so I tried to call…read more There's not a legit phone number you can find to contact them and one website says they open at 6 AM. It's posted everywhere that they're open 6 to 10 and if they're not open at 6 AM, they need to take them signs down and fix it on the Google app bad for business

This place is always exceptionally clean, the attendants are very nice and helpful and it's the…read morefirst laundry mat I feel like I'm not getting ripped off!

The place is definitely clean, but the old school coin laundry is a problem. The one by Stop & Shop…read moreis much more convenient with its cards. However, Supreme does a better job of washing and folding clothes. The Stop & Shop one does a poor job with folding and I've had clean clothes come back with animal hair on them (we don't have animals). The problem with Supreme is that the staff is pretty rude and don't listen to what you are saying.