Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

I came here for their wash and fold service (cash only) which was $1.50 per pound with a $22.50…read moreminimum(15lbs min). I dropped it off around noon and they were able to get it done within a few hours and they had a lock box for after hour pickup which helps for after work pickup. The clothes were clean and folded up very nice and cleanly in a bag! Excellent service with friendly staff!

First and foremost Chloe's is spotless, friendly and accommodating. Happy to retrieve your laundry…read morefrom your vehicle and introduce you to their machines and services. A lending library accommodates those who need a new read and tips and guidance are free and worthwhile. Always a happy greeter! Lx

Been coming here for years. Quick laundry wash and fold services that is affordable. Recommend…read morevisiting if you would like to give yourself a day off from the household chore called laundry.

The morning attendants are horrible. The Asian ladies are rude and unhelpful. They don't clean…read more They don't mark washers and dryers out that need to be marked out, and the bathroom always stinks and never has soap or hand towels. If you have an issue with any of the machines the morning staff will tell you it's your fault for not using your eyes, or that you did something wrong. The Asian lady is rude to children as well. Very uncomfortable and dirty environment when the afternoon lady isn't there. The afternoon lady makes up for it and I try to only go when she's there if I go at all anymore.

This is one of my top two places to do my laundry very clean excellent customer service. My first…read moretime here today and I am going to be a faithful regular! Comfortable rent area

I need to find a new place…read more Used to be clean and fairly priced, now a little grungy (ex: look at the dirt around the air vents.) And they keep reducing dryer time per quarter. Washer rinse cycles too short to get all the suds out. Always broken machines and they stay broke a long time. It seems to be about profit vs upkeep (my guess) but they did seem to solve the issue about opening on time. My only use of cleaning service resulted in damage which they claimed existed when brought in. Someone lied - it was not.

Absolutely the best! High quality cleaners. No broken buttons! No lost items. Always helpful! Best…read moreI have ever used!

They have a great turn around but aren't open sundays. They messed up my husbands dress uniform…read more Won't be going back

Great service, fast turn around! They did a full lint removal to a floor length wool coat, it was…read moreready for the garbage or goodwill and after $45 and a week it looked brand new! ALS have had hems done there, a little expensive but great couple who runs it and good work.

The tailor ( an incredibly rude woman and owners wife) destroyed two new (tags still on) expensive…read morejeans when I took in for hemming. I requested that original bottom of jeans be replaced on jeans when shortened - standard practice - she choose to simply turn jeans under and left the bottom like police/fireman pants. When confronted she refused to take any responsibility and said "just wash a few times and bottom will fade - nothing can be done" - I feel they owe me $350 - jeans 2@$150 and tailoring charge $50. Do not use these people - I know they are convenient but we deserve better service and honest retailers. BTW we have used Ideal cleaners extensively since moving to Essex on a weekly basis and I considered us good customers paying their very high prices.

Nice, clean laundromat! Makes doing my family's laundry a breeze! Machines are awesome, so are…read moredryers. Highly recommend!!

If you're in need of a laundromat that can professionally handle a huge job, North Suds is for you!…read moreOur clothing was invaded by carpet moths and we had to bring in close to a 100 lbs of clothing and bedding-- from sheets and towels to shirts, pants and cats. Kelci, the Laundromat manager, promised to sort colors and whites, but even did better! Our order was a big jumble when it arrived, but Kelci beautifully sorted everything -- sheets and towels, pants, shirts, socks and underwear all placed in separate see-through plastic bags that made putting everything away so much easier than expected. Kelci was very modest about what she did for us, but her work was truly above and beyond. While we hope to avoid our pest problem in the future, when we need a Laundromat for any reason, we'll be back with Kelci and North End Suds!

Not allowed to use an outlet to do work while doing laundry.. first I have ever encountered of this…read moreever across the country.