This location has been horrible since rite aid took over. Aisle are bare - literally bare. Not just the occasional "oops they're out of deodorant". As in there are entire aisles with NOTHING in the shelf. They're massively understaffed, too, leading to big lines at the pharmacy and checkout counters, frustrated customers, and sad flustered employees doing their best but who have clearly been given a big "F U" by the corporate bean counters. It's almost like they *want* this location to fail so they can close it, blame rEtAiL ThEfT, and then get a big tax write off. Oh, and the prescription take back box is always locked. It requires no employees to operate so you'd think it would be functional, but nope. I hope that when the Safeway is done being remodeled maybe this will drive some competition that will cause this location to improve a bit...but I'm not hopeful read more

These pharmacists seems really overwhelmed. It's kind of sad. I got my COVID vaccine here and the whole process was not great. Also this is the first shot I've gotten out of 5 where I didn't have a reaction and I'm actually fearing they didn't actually give me the COVID vaccine but something else or possibly nothing. Don't go here. read more

My doctor send a prescription and they just didn't fill it because it wasn't on "auto renew"... so I've been waiting weeks for this prescription. To top it off they didn't even have the supplies so they had to order it, delaying this entire ordeal further. read more

This store has gone completely downhill since Rite Aid took over. Shelves are bare, staff is clearly overworked and pharmacy lines are long. It has been sad to see the decline as this store used to be wonderful pre-acquisition. Unfortunately, they are now the only pharmacy on the hill. I can't wait until Safeway opens. Folks at Rite Aid: Instead of your canned response that you have sent to all the other negative reviewers, get your executives in this store so you can see for yourselves! read more

Bartells what happened to you? DO NOT get prescriptions filled here. MEDICARE/INSURANCE FRAUD going on.... Why would they fill old prescriptions? I called and asked the question WHY filling out prescriptions? "We put you on automated refills" I did not ask for this. So what happened when you stop meds? How dare you "auto-fill" prescriptions but weirdly I did not get the prescriptions I requested thru the phone system. Next after posting this review I'm heading to Office of the Insurance Commissioner to file complaint. Again HOW DARE YOU. read more

If you need a pharmacy, save yourself and go somewhere else. I have used Bartell's pharmacies for over 20 years, and this location is by far the worst I've ever experienced. Good luck getting ahold of them ever. I have called countless times with zero response. Be ready to wait in ridiculously long lines, to then have to wait even longer for them to prepare your prescription. This has happened to me numerous times- I've received the automated text saying my rx was ready for pickup, only to be told "15-20 min" before it's ready. That 15-20 minutes is usually much much longer than that. The workers move at a glacial pace, even when the line is over 10 customers long. Zero urgency for people needing medication. I will be switching pharmacies. Yikes. read more

There is a reason that Bartell's/ Rite Aid is in bankruptcy. Chimps could better run this organization. More often than not, they don't have basic medications. Queen Anne needs a new competent pharmacy. I am so tired of waiting in line only to find out, "gee whiz - sorry - we won't have any antibiotics until next month." Incompetence. read more

This is specifically for the pharmacy. The lines have been absolutely unacceptable. Snaking all the way toward the back of the store. I have come at different times of the day hoping to avoid a line and there is always a ridiculous line, often just one person working one cash register while there are two. I understand the other workers in the back are filling prescriptions but there is zero urgency to support with the long lines from the staff. I am counting 5 staff members in the back, only one person checking people out. The line is to the back around the store still. I have been in line for 30 minutes now.. read more

I don't know it's post-COVID hiring issues or the incompetence of their bankrupt corporate parent Rite-Aid, but shopping or obtaining prescriptions from this store has turned into a nightmare over the past two years. It is always under-staffed, the shelves are half-empty of even common medications, and you need to allow at _least_ 45 minutes for any visit to the pharmacy due to the long lines and general slowness of the staff. I'm planning to move all my prescriptions to another pharmacy even though it's farther away. The extra driving time should be more than made up for by not needing to wait in the interminable lines here, especially since I need to go to another store what half the time to find basic medications. read more

Please create a number system where people can grab a number, shop, and then be called over the intercom rather than stand in line for 1 1/2 hours ( my wait time thus far with 4 people ahead of me). Or implement a system where people can schedule for pickup then repurpose the drop off counter to a pickup and drop off. Duh! This is insanity! The poor pharmacist staff having to deal with such terrible management. read more

This review is of the pharmacy. 4:15 p.m. on a Sunday afternoon in mid-August 2022. There is a long line snaking away from the pharmacy window. L: "It must be awful to be always short-shorted [on staff], especially on weekends, when it's the busiest." Pharmacy assistant: "We have one other person. But she's eating her lunch." ***** The Safeway pharmacy kitty-corner closed when the building was demolished. There are scheduling issues at this pharmacy. The pharmacy does close a half an hour every day from 1:00 to 1:30 p.m. Several weeks earlier, there were only TWO staff persons working at the pharmacy (or was it only ONE person?), when often there are FIVE. I asked the pharmacist why this was. "We have one person taking a lunch break." Again, at 4:30 p.m. This is almost hallucinatory! ***** I dread going here, even though the staff are nice enough. read more

This drug store has mostly empty shelves. Not one hair brush or comb? It's the only pharmacy in Queen Ann and leaves a lot to be desired. Stock your shelves! read more

Why would you start a transaction with a customer and then walk away and start a new one with somebody else? I'm glad I didn't get your name because I would have put it on here. 9:49 on Sept. 28th. I don't mind waiting usually, but if you walk away as I'm trying to hand you cash, that's just rude. I'd recommend looking into who was the cashier at this time and maybe giving them a small reminder of customer service. read more

When you are looking for a quick in an out store that literally has everything you need. This is the place. Conveniently Located at the corner of Queen Anne Ave N and Crockett Street. This is a great little area to visit while in Seattle. Bartell's has 68 pharmacies which has serviced the North west for over 127 years. Their pharmacists have made a strong commitment to serving NW neighbors by providing individualized attention. Back in 1890, a 21 year old pharmacist opened his first of many Bartell's The cashiers were great, helpful and knowledgeable. We were able to purchase or items quickly with the help of the cashiers. Great place if you are in the Seattle area! read more

Bartell Drugs - Drugstores Near Me - Seattle, Washington

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Ever since Bartells sold to Rite Aid - this store and pharmacy is a catastrophe. I've been in to make purchases and there not even been enough staff to retrieve the items I needed (behind the counter) only to be told I needed to come back another time. Today I had a prescription to be filled and went into the store twice to find a line so long at the pharmacy counter that it would have been 30-40 minutes just to get a prescription nasal spray. I went back 30 minutes later and it was still that long, with one person managing the customers and what looked like one pharmacist. This has happened several times and I'm just going to start relying on mail order prescriptions. Rite Aid has turned this pharmacy and store into failing giant franchise. Take your business to a local merchant if and where you can! read more

This is for the Pharmacy not the store . Store is fine and the regular employee are nice. I usually get my prescription here they never get it on time. I always had problem filling part of my prescription. I am pregnant and I have gestational diabetics. I need insulin ASAP to control my fasting number. I tried calling many times but no one picks up. My doctor sent the prescription on Friday morning I went in on sat but the employee claimed my doctor didn't sent everything over and only syringe on files they also don't even have syringe. Why would my doctor sent syringe only? I have to wait till Monday to get syringes that I can get off Amazon immediately and I called my doctor they were shocked and said they did sent it over and they still won't freaking pick up the call . If I had type 2 diabetes I would be dead if I needed my insulin immediately. This also happened with my testing strip and other medications. Since those weren't urgent I didn't care much. If you don't need your medication ASAP and you can take your time maybe it works otherwise no. Please consider filing your urgent med else where even the other bartell in queen anne. I am not reviewing on the employee attitude everyone is nice but whatever system they have in place is horrible. Also why dose a pharmacy not have syringes in stock? please explain? If I didn't live in Queen Anne I would have gone to freaking cvs they never screw up omg. I might have to drive to Walmart to buy my overnight insulin over the counter. I attached a photo as a proof that they were sent on the same day but they only got one apparently. Fix your system. Update: after emailing and calling my doctor they sent another high priority refill but when I called Bartell and I left voice mail. No one called back so I kept calling eventually someone finally picked up and told me they still don't see it. I am about to cry. They told me the pharmacist will try to get the prescription on call since they don't see any online. I am sitting here with my chart that clearly shows it was sent. I just want my insulin that I was suppose to start 2 days ago I am pregnant. I put one star back the pharmacist did end up calling my doctor and got a verbal consent but please for the love of God bartell fix your system... read more

Bartell Drugs - Sent on the same day but was told they didn't get my insulin prescription. - Drugstores Near Me - Seattle, Washington

Terrible experience at the pharmacy. You can't reach anyone by phone. I was put directly on hold (no live person ever answered) for up to 10 minutes several times - I finally gave up as no one ever came on the phone. The line is long when you go in and the young female pharmacist in particular is sullen and rude. I want to support them but have had enough. I'll be taking my business elsewhere. read more

This Bartells on upper Queen Anne is the worst store I have ever shopped in. The Pharmacy line runs 15-30 minutes no matter the time of day. When you ask for help you got an "I'm sorry" from managers and nothing more. Bartells used to be a great place and now it is at the bottom of the list with the worst performance possible. Zero response from management makes it a lost cause. read more

Twice this weekend I went to top of Queen Anne store and both times was very disappointe. 1st - went for a sinus decongestant (little red pill) and the entire shelf, all brands, was completely empty. 2nd - went for deodorant, shampoo and antacid. Shelf was completely empty for my Deodorant brand. Shampoo, no basic selection (just crazy scents) and nothing reasonably priced; not paying $16 for shampoo. Antacid, I bought the last mint flavor, but a much larger bottle than I would buy. I'm done with Bartell. No inventory, no selection, no reason to try shopping there again. Waste of time! read more

If you want to know what it's like to live in Russia, go to a Bartell's pharmacy. Call and go into permanent phone ring mode. Or go to the Bartells and wait in a line longer than Seatac TSA. The wheels came off when the Bartells fam decided to cash out with RiteAid. Don't waste your time. Try CVS, Walgreen's. read more

I just witnessed the pharmacist be so rude to a customer. She said they were understaffed and proceeded to yell at this woman. Very rude. The woman left crying with her son. Do not at this Bartells. The pharmacist name was Lizzy and the staff said she is very rude often. I walked up to the checkout counter in front to tell the manager how rude the pharmacist has been and he said that he often has complaints about her. I know people are heavily understaffed right now but she was just mean.. read more

I've been using the Upper Queen Anne Bartell pharmacy since the Safeway closed across the street and have found it unsatisfactory. Clearly, Rite Aid has not been putting money into this store, as the poor service shows. Wait times are always long to pick-up medicine. They do not add a person at the second register even when wait lines are snaking down the aisles. And the restroom is "out of order." The coup de grace was when they recently got the dosage wrong on a 'script I had been routinely getting there for months. Needless to say, I've moved my prescriptions elsewhere. read more

It's like the CVS or Walgreens of Washington. Enough said. You'll get your basic necessities. Snacks, drugs/prescriptions, makeup, etc. We were on our vacation in Seattle and I just bought a lock for my luggage to our flight back home to the bay. It did seem a little disorganized and over stocked and busy looking at this particular Bartell's I went to. read more

Clean store with easy access to whatever you may need. I use their pharmacy as I can walk to it. Look elsewhere for your prescriptions the pharmacy here is an absolute mess. Picking up takes 30+ mins and days to fill prescriptions. I waited 3 days until I went in and they told me they hadn't filled it and to wait 30 mins while they did (and that was after waiting in line for 30 more minutes). read more

Now owned by Rite Aid, the Bartell Pharmacy - upper Queen Anne Ave (not the store) has slipped to a much lower level in service. They consistently do not have adequate staff to handle the same number of customers when it was owned by Bartell. There are almost always lines of at least 4 deep who are typically waited on by just one person behind the counter. Yes, Covid has put a strain on ALL pharmacies. However, Walgreens, CVS, Safeway, QFC, etc have managed to maintain consistent staff levels during the worse of times. There is no reason that Rite Aid can't do the same! And now the upper QA location is keeping minimal hours. They are closing at 6 PM during the week (that is the standard closing time Saturday and Sundays by law). So many in the neighborhood count on later evening hours to pick up their medication, If Rite Aid can't staff their pharmacies, they should not have acquired Bartell Drugs. And if they can't operate during normal business hours, they should close the stores so that another competing pharmacy can serve the community better. read more

Service has fallen through the floor since rite aid took over. Empty shelves and minimum 30 min line for prescription pickup every time. Unfortunately it's the only option on Queen Anne hill. read more

for some reason, whenever I go in here with my Arab friend, one of the workers (no idea her name, she's fairly short though) follows us around. she acts like she is restocking or organizing, but it is very clear that she is just watching us. whenever I'm alone, she doesn't follow me. I don't know if this is racially motivated or something else, but it's very strange and stressful. My friend and I have never stolen or were disrespectful here, so I am not seeing the motivation. She's done this before to others, I saw her following a black girl around the store. She's not just restocking or anything, because the second I switch aisles, she switches too. she also just fiddles with the items and doesn't appear to be doing anything productive. read more

The Bartell's in Greenwood is a disaster area. Consistently long wait times, 45 minutes or more, to fill a perscription and then they may not even be able to fill it. Don't bother calling, you'll just get voicemail, that maaaaybe they'll reply to. read more

Almost every time I pick up my meds, there is only one cashier in the pharmacy and the line is like at least 7 people long. You have to bank at least twenty minutes to stand in line at this place. read more

Not only is this store is clean and well stocked with pandemic supplies such as thermometers, hand sanitizer, gloves and masks, it also has friendly staff. Great neighbor. read more

I used to love Bartells, but when Rite Aid bought them, they started going down hill. At this point, I don't even know how they stay in business given the lack of inventory and staff. I know...supply chain supply chain supply chain. Then why do I see fully stocked shelves in other stores? The only reason for the one star is the pharmacy staff who are very nice and helpful. Rite Aid is terrible. I miss the old Bartells. read more

They have the worst pharmacy in Seattle every time I have come here to pickup a prescription they have some sort of issue or excuse as to why it is not already filled even though they contacted me saying it was ready. Be ready to waste half an hour of your day if you come here. read more

Got a gel heel cushion from this store and the manager honored the price match I showed him. Wow!! Amazing experience. Thank you so much Rudy!! Excellent customer service!!! I will be back read more

I used to love bartells overall and used this location frequently. Once CVS bought Bartells this location has been pure hell. I have been over 5 times to pick up a prescription. The line is always at least 30 minutes long, twice they didn't have the prescription despite being notified it was ready for me to pick up, and the other times it wasn't ready but they'd do their best to get ready ASAP since I was out. After waiting 30 minutes it was not ready so I had to leave. Absolutely impossible to shop here. Today I went and they had closed the pharmacy early for some reason. I just went to the bartells on 1st ave n and they transferred and filled the prescription in less than five minutes. I will never go to this bartells again. read more

Worst pharmacy I have ever been to. Prescriptions take a minimum of 30-45 minutes to pick up even after they are already filled. They are rude to their customers and get flustered when it's not needed. Calling them is even worse, you have to call about 5-10 times just to get a person on the phone. When you call they will instantly put you on hold then hang up the phone without ever answering. If they ever do answer, they answer with a big attitude. I have had it with this pharmacy and will never return, highly advise against them. read more

I got some medication here and turns out it was pill-form and not something I could cut in half. Due to my mega-medication allergy, I have to be careful to be able to cut things. I asked the pharmacist if I could just open the capsule and put the contents into another. She said that was definitely not possible. I thought for sure she must be wrong because it doesn't seem like it would make a difference. (I've done this in the past without issue) I asked to speak to the manager and he said to make sure the medication is working, I'd need to call my doc and get the tablet so I could cut it. The capsules just wouldn't work to open. When I asked for a refund, he obliged and took back the pills. Some pharmacies would be major jerks about this but he was totally cordial. Will continue to use this place! read more

This pharmacy has plenty of room for improvement: from waiting times to customer service to timeliness of prescription refills, to simply being helpful. read more

Love this local pharmacy and if you are looking for cool Seattle gifts, they have it. They have lots of things besides pharmaceutical items. Our go to place read more

This is my go to pharmacy. They're helpful and well stocked and they get you in and out as soon as they can. The Rx part is backed up with refills during Covid so I try to go mid day to avoid the line. read more

I noticed last month that they added a new aisle where they stock beer and wine! How cool is that for a drug store? I don't know if this was intentional, but after the new reset, the feminine hygiene products and contraceptives are in the same aisle (16A/16B)!. You can thank me later! http://www.yelp.com/biz_photos/1NUZk26AeE00Ds5508_k0w?select=qAoh7yV7LCHkOVEVmukM3g __________________________________________ | ______________________________________ | | | Bartell Drugs | | | |_____________________________________ | | | | | ______________________________________ | | | Hold the weddin'! | | | | | Am I dreaming? | One stop shopping! | | | | | | | | | | | \O/ | \O/ | | | | | | | | | | | / \ | / \ | | |_ |__________________ | __________________ | _ | __________________________________________________ _ read more

Bartell Drugs - Drugstores Near Me - Seattle, Washington

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