Colossally ripped off last week! Simple refill of refrigerant ended up at $570. The tech didn't know which air unit went to which floor. That got us charged for checking 3 units instead of 1. Got 2 pounds of refrigerant for nearly $200 (actual cost is $85 for 25lbs). Paid $175 for a $20 capacitor. Was told we should replace the perfectly good contactor. Would have added nearly $200. Oh yeah and $29 for 4 covers for the refrigerant connectors presumably to keep me out! First time with Bartlett. Last time with Bartlett. Hey Bartlett, I bought my own 410a today, and got those idiotic covers off and bought another capacitor and contactor! All in, $125. read more

Tommy did an awesome job with everything we needed inspected and repaired on our unit to sell our home! We appreciate Bartlett's quick response to an emergency we had as well, they got out to our home for same-day service with a smile, which is SO important on 97° days! Thanks for your care and great work, Tommy! read more

Great same day service. Tech communicated the details of my issue very well and presented multiple solutions. Happy with this team of folks.

I am on team Tommy! Vanessa rocks and I have found my new HVAC company Very friendly experience and professional. I called Reliable first because I had seen a few coupons in our mailbox mailers. The phone experience was not good customer service in my opinion and that was my first impression. I called Bartlett and Vanessa answered the phone and was such a pleasure! Thank goodness for the family owned businesses that still treat you with kindness!!! read more

Great service. Got our new AC installed the very next day!! Wonderful people and reliable service. read more

They installed all of the air condition units in the condo association where I purchased. The first time we went to use the air conditioner, it wasn't working. they said it needed charged. and if there was a leak, they may have to remove walls to find it. My walls are attached to another unit. However they never tested it. Every year there has been something wrong with it and it needs charged. This year it happened again and I waited all day for them to show up. Finally I called and they told me that I cancelled my appointment... then I was told that my husband cancelled it... Then found out that they called the wrong phone number for conformation. They couldn't reschedule me right away and was told to call someone else to get it fixed. Not to mention that I have asthma and spent an entire day in a hot 80 degree condo. read more

Barlett Heating and Cooling has become my first choice when it comes to getting my air conditioner serviced. I have used them twice in the past two years, the first time when my AC went out due to low freon, and more recently due to a blown capacitator. Both times I placed a request for service using their website, and have been able to get service the very next day. Jerry, the serviceman who came out both times, is very professional and knowledgeable and had my AC back in working order within an hour. They do try to push their yearly service contract, but being that my AC unit is over 12 years old, I don't see a need for it (I think I would sign up for it if I had a newer unit). I highly recommend Barlett Heating and Cooling for all of your HVAC needs. read more

When our AC went out, Bartlett got us scheduled quickly, were very knowledgeable, friendly, and did a great job getting us back up and running! Nice work! read more

Travis Jones came out to look things over and give us an estimate. He noticed several issues with our duct work that was causing problems. I knew he was telling the truth because my father in law had rigged it when my wife purchased the place before we got married. He recommended getting new duct work even if that meant we had to go with a less expensive system. Brent, Bo, and Mitchell did an impressive job with the installation. They invited me to come up in the attic and look it over once they were finished. Transparent company with fair pricing. Glad I found them on Yelp! read more

I've been using them for years and have always been satisfied. We signed up for their annual program. They tune up the heating or AC and perform preventative maintenance in advance of the season. Always on time and take the time to explain what needs to be done and why. read more

Good experience. The crooks at Reliable told me I needed a new gas furnace due to a faulty heat exchanger. $2200 total. I got a 2nd opinion from Bartlett who found no problems and put in the trap for $130. read more

Chis is the best. Such an asset to your company. Don't lose him. Just another reason why Bartlett Heating & Cooling is the best.

Everyone I've interacted with here has been great. I submitted a request for quote via yelp to Bartlett and about 4 others. The response was quick and they gave me the information I actually requested where the others just responded with "call for quote". When I did call the customer service person was friendly she tried to fit me in same day but we ended up going for the next day which was fine. Technician Terrance was on time and very professional. Most of all they are very reasonably price compared to the competition. Highly recommend read more

Bartlett has come out to service our aging A/C units three times over the past couple years, and today, for a replacement of both. Every single encounter (front desk, repair, sales, installation) has been top notch. Every single appointment was met on time (or earlier with a call-ahead!) Everyone they've sent out has been professional. They explained the work that was required (and with photos of the unit, so I didn't have to go up into the attic), my options and the associated costs, and then the work was quickly and neatly executed. For the new units, the prices they quoted were fair, and they were more than willing to work with us (adding/removing options, finding discounts) to arrive at what we needed. Pressure-free. I'm as happy as someone who just had to replace 2 A/C units could possibly be. read more

We are very impressed with the installation process and follow-up service that we have received from Bartlett Heating & Cooling. Kudos to Shannon who consistently provides outstanding customer service and follow-up! read more

We were referred to Bartlett by my parents who used them over the summer (2014) when they were in a bind. Our heat went out last week and Bartlett was so easy and nice to deal with. They were incredibly responsive, even came earlier than they had scheduled (but called first to ensure that was alright) and were upfront with the issues we had, our pricing options, and how long it would take to repair the heat. Incredibly professional, reasonable, prompt, and friendly to deal with. We will absolutely be using them in the future. read more

First and last time with this company. The tech Tommy (friendly guy) came out at 4:30pm to see why the addition of my home was a bit cooler than the rest. After an hour spent in my home I thought I made a good choice in company until I noticed the heat didn't come back on. I had to power it off and on from the breaker box just to get it to come back on, once it did it didn't run it's proper/normal heat cycle (ran for a whole hr on auto to move 2 degrees, turned off then I had to power off/on again for it to come back on). My system has never ran this way in extreme heat or cold. I called and had Chris come out at 10:30pm and he was very nonchalant about my concern, spoke very condescendingly and smirked as I repeatedly explained the issue to him and that the issue only started after Tommy left. He only wanted to speak about the new system Tommy recommended that I get and not address the fact that my system has never acted like that prior to his company coming out. Based on the reviews I thought I was choosing a good company but I am disgusted by the service and how I was treated by Chris. read more

Oddly enough, I read Andrew's good comment about Bartlett while reading reviews about the high-pressure sales tactics he experienced with Coolray. I had never heard of them, so I read some of Bartlett's Yelp reviews. Since we are ready to replace a 2-ton AC and 70K furnace for the main level of our home, I called them for a quote. Karen does the scheduling and she was on the phone with someone else. No problem. Business must be good. I'll call back in a few minutes. So I did. Now, I've worked in sales and I know how much a solid qualified lead is worth to the people who go out face-to-face and do the actual revenue generation for a business. So I explain to Karen that we're ready to buy and need a quote and she asks where we live. I say Towne Lake in Woodstock. She asked, "Is that above Hwy 92?" I said yes and she said, "Sorry, but that's out of our service area." WOW. The Towne Lake exit off I-575 is literally ONE MILE above the exit for Hwy 92! But I quickly realize it's not worth it to beg a company to let me spend $6k-$10k with them. Far be it for me to tell Bartlett how to run their company...BUT, turning down a legit lead because of some arbitrary line on a map might be a strategy worth re-thinking. Their Marietta office is a 16-mile drive to our home. I checked. So, not only did Bartlett lose a potential client. One of their competitors will get the job. SMH read more

The service from Bartlett Heating and Air was exceptional! The service professional, Travis Jones was able to recommend a new system that we are confident will meet our needs in our older home. We read other reviews about Bartlett and they were spot on with giving them a thumbs up! He also made an excellent recommendation for a vendor to provide a cage to secure the outside unit. Will definitely use Bartlett for future needs. read more

I have had a service contract with Bartlett for 7 years and have also used them for a complete HVAC replacement. The service and communication from Bartlett is exceptional. I moved to TX a few years ago and continue to work with Bartlett to service my townhouse. In matters large and small, the team at Bartlett has been responsive, professional, and fair. They have even gone out of their way to call other companies (plumbers and electricians) for me when I was seeking a recommendation for work that they were not able to do. I cannot recommend them more highly! read more

These guys are just totally awesome. Not only did I get the junk system tore out of my basement and replaced when they found other issues 2 small leaks in a water line they fixed it also. These guys go above and beyond expectations. Anyone who needs any HVAC work done these guys are AWESOME! read more

Couldn't become new customer, earliest appointment available was two weeks away. They were however friendly on phone.

Had an emergency situation (It's July) where dog chewed through thermostat hose and I had called 3 other companies who's first repair call would be Saturday (It's Thurs and temps are in the mid 90's). Kaylee was very friendly and helpful, she got someone to me today and they even were able to come earlier than scheduled)! Technician Chris was very friendly and did a great job explaining what needed to be done and did it. Very pleased with their service. read more

This week has been unseasonably hot and our AC went out last night (85 degrees sleeping temperature inside with fans on). Had GREAT customer service. I was called first thing this morning and had scheduled someone to come, I called back this afternoon to make sure we were on the schedule and was given every reassurance that we were. I had a call saying that my tech was 10 min out and that was exactly when he pulled up (probably less than 10 min really). Rick was my tech and he was wonderful: extremely knowledgeable, patient with me, answered my questions, let me watch what he was doing, and didn't try to sales pitch me on anything other than what was needed to get the unit working again. It was above and beyond service. Signed a service contract with them just knowing that Rick is our area's tech because I know we are in good hands. Just FYI the capacitor and fan motor in the compressor needed replacing. Initially Rick thought it was just the capacitor and upon realizing the fan motor was also out, did everything he could to ensure that it needed replacing instead of just assuming and pressuring me into replacing it (the fan motor was legitimately fried). Would recommend this company, especially Rick, to anyone in my area at least. Lastly, I went with this company based off of online reviews and all of the positive reviews on customer service, efficiency, and knowledge were accurate in my experience and also why I chose them. The final cost was very reasonable and fair. Actually much lower then what I expected. Their service call price is also lower then others out there! read more

I highly recommend Bartlett. Mine was not an easy job, and they did it quickly and professionally. the 2 men that came to my home, were polite and worked hard. They cleaned up after the job, I would not even know they were here. I got 3 quotes, they were within a couple hundred dollars of the other companies, so their prices are competitive. read more

We had our AC system break down on a Thursday afternoon in the middle of June. After calling a few places and being told that the soonest they could be at our house was the following Monday, I thought of Bartlett Heating & Air. (They sponsor our local little league baseball program.) They had someone out by lunchtime Friday and repaired and recharged our system in under two hours. I was beyond impressed! If you need a dependable, honest and local HVAC company, these are the ones to call. Our technician Chris deserves special mention as well. He took the time to fix our system for the long term. Very courteous and professional. read more

My upstairs furnace stopped working on this 18 degree weekend. Based on Yelp reviews, I called Bartlett Monday morning. That afternoon their technician, Jerry, arrived. Very nice professional guy. I appreciated he arrived with shoe covers (we are a "no shoes" house.) He quickly analyzed the furnace and had it working within minutes. Clearly, when you are desperate it would be a good opportunity for a shady company to sell you more than you need. He not only did not do that, he took extra steps to check all the connections and sensors, gas pressure, amps, etc. He cleaned everything and patiently answered my questions. All of this for the original price quoted....which was very reasonable. I will definitely use these guys for any other work I need on my heating/cooling system. read more

These guys just saved us!! Heat went out during freezing temps. First company we called had flashier ads and SEO, but tried to force me to get a new unit... told me servicing would be a waste of money... that I required a $4500 new unit. When I said I couldn't afford that they secretly turned off the gas and left me with NO heat - knowing it would be 18 degrees that night. By morning it was 40 in the house... and I got up the courage to try Bartlett for a 2nd opinion. They were out within an hour... and not only was it only the blower motor ($4k less than new unit), they advised that my unit was only 7 years old and nowhere near in need of replacement! They had my heat working again in about an hour and were so much more professional, knowledgable, and better able to explain the issue at hand. I will definitely be using them for all of our service going forward!! VERY happy customer :) :) PS - sorry this review was about 6 mos late getting published (this happened in Jan 2014)... the Yelp registration confirmation email kept going to spam folder! read more

We recently had Barlett to install two new AC units at our home. They were reasonably priced and extremely professional. We really appreciated their timeliness, courteousness and professional demeanor of the whole team. They also followed-up after the installation. Overall, a very well run and customer centric business. read more

Anthony was my service person to have my a/c check up. He was professional, thorough, knowledgeable, efficient and very personable. I have always used this company and have never been disappointed. Their staff keeps you informed at all times on their ETA and if they are running late. I highly recommend them. read more

Our heat pump went out in the dead of winter 18 months ago. Our neighbor recommended Bartlett and we called them out for a quote. After getting a few different quotes, we decided to go with them - and we've been happy we did ever since. Their service is great. The install was easy and the folks who installed the pump were extremely efficient, detail oriented and professional. Our installation came with the maintenance plan free for a year. It was great and when the year came up we quickly renewed it at our own cost. Their staff is extremely courteous, always on-time and you never sit on hold or have to talk to a recorder. I definitely recommend! For an expense that is not really a fun one, it's nice to deal with a company that appreciates the business and treats you as a valued customer. read more

Very impressed with Bartlett. We had to replace one of our AC units. They offered a good set of options to choose from and were lower priced than another company we looked at. They also seemed attentive to our actual HVAC needs (as opposed to just trying to sell us something expensive). The crew that did the install was very friendly and did a great job. They had to cut away a door panel in our attic for part of the work and did a great job replacing it. They also did an excellent post-job clean up and left everything in great shape. While it is never enjoyable to have to pay for a new AC, Bartlett made the process as painless as possible. They did a first-rate job. read more

Bartlett Heating & Cooling has been reliable and super responsive in caring for our rental home HVAC for several years now. They have always been happy to work with our tenants on scheduling and sent technicians who know their trade well and are respectful in every way. We have always experienced excellent customer service and reliable service. We highly recommend. read more

Heat went out around 9:00 at night. We realized it wasn't getting any better and started calling companies. I stumbled onto Bartlett around 11:45 at night. Tech answered my distress call, seeing it was the coldest night of the year. Came right out, diagnosed the issue, fixed it and was a complete gentlemen. He worked at our home until 2am. Heat is working great and we are dethawing. A big huge thank you! read more

Very happy with the price, service and installation. I would recommend to anybody looking for good honest service.

They were competitively priced and did a fantastic job. Replaced both my HVAC systems in one day. Very professional installation crew. I highly recommend them if you need an HVAC company. read more

We wanted to definitely place some KUDOS out there for the service received on our last call of help to Bartlett Heating & Cooling. Although, we are loyal customers they continue provide timely, next day service regardless of the need!!! Our service tech (Tommy) was awesome and very precise in educating us on the issue and what it took to repair. Thanks again! read more

Bartlett Air : Just installed new furnace and a/c awesome from installers was very knowledgeable and made sure we understood how to operate , Salesperson great job on helping me understanding what I needed , Great Prices , Lil Lady in office was just sweet as pecan pie read more

I am simply so happy with the service I received with this company. My AC went out on Sunday, and I made a call on Monday. The person I spoke with (Denise) said they could come out on Tuesday and when I mentioned that I had work meetings, she looked at the schedule and was able to fit me in on that afternoon. I'm not technical so I won't even try to explain, but the problem didn't resolve itself on the first visit, so the technician came out again today to take another look. Everything is fixed, I have a new, great thermostat that I asked for even though the technician told me to look at 'online' to understand that I could purchase and install on my own cheaper (I couldn't, not good with this stuff, really.) In all honesty, I felt like the technician had my back and was not interested in overselling to me, despite the fact that with my limited knowledge, he could very well have easily done. They have my business for good. read more