I am deeply disappointed with my experience. My husband, Kelvin Darnell Smith, passed away on April…read more11, 2025, and I paid for his headstone in full because I was told delays in payment could delay the process. I provided the wording for his memorial on November 18, 2025, and after months of waiting, repeated phone calls, texts, and follow-ups, I still did not have answers about the status of his headstone. As a grieving widow, I should not have to chase down information or wonder whether my husband's memorial was ever properly processed. Communication has been inconsistent, and despite being told an email was sent, I never received proof of it after requesting it multiple times. I have kept records of my payments and communications and hope this matter is resolved soon. Families who are grieving deserve compassion, transparency, and timely service. Right now, I cannot recommend this company based on my experience.

The grounds are well maintained, and the main office is to the left upon entrance into the…read morecemetery. Mr. Houston is a great asset to the company! He is approachable, kind, and exudes great professionalism while discussing burial and headstone options. Currently, they do 4 burials a day, so be sure to coordinate scheduling with both the cemetery AND the funeral home. Pricing depends on the plot location you choose, and I like that there is absolutely no pressure to purchase expensive plots or headstones. What really helped us choose was walking the grounds first to see the styles of headstones BEFORE going to the office. It provides a great visual to what you'll be designing in the office.

Beautiful facilities best service very affordable, respectful quality service, one of the best…read morefuneral homes in the mid south help make the burden easier the set up was extremely nice, warm and welcoming staff

From the owner: High Point Funeral Home and Crematorium offers a range of services at affordable price points…read more Whether you choose funeral or cremation services, there is something for everyone. Full-service funerals include visitations, funeral ceremonies, and graveside ceremonies at the burial sites. If you would like to skip the extras and go straight to burial, that is no problem. Similarly, cremation services can include a memorial ceremony where your family can gather in a formal setting. Or you can choose cremation as a standalone service in direct cremation. Military honors and veteran services can always be implemented into the services, with the funeral planning team filling out all the necessary paperwork. As you are finalizing plans, be ready to choose urns, vaults, memorials, and caskets. The planning team can guide you through these choices, as well as plan for any other costs that may come up during the process.

Sadly I had to experience R. Bernard Funeral excellent services first hand in the passing of my…read morebrother and they provided wonderful services to my family everything was beautiful and the family was very well please I would recommend them to anyone who has lost a love one and need professional services done with care.

Ryan Bernard was very compassionate with my family's loss. I was very thankful for his services…read moreduring our time of need.

Tiffanie was the funeral director that handled my husband's…read more funeral. I must say, she did an outstanding job! She was very efficient and professional. Tiffanie was very compassionate and kind helping us during a difficult time.

I am having trouble with Forest Hill East concerning having the headstone that belongs on my mom…read moreand dad's grave moved back on the grave. It was moved back in June for the burial of my mom. I filed a complaint about it 3 weeks ago in the office and followed up a week later and was not moved back and went back to the office to tell them and the sales manager, Heather Jones, took me to a room and told me about them having only 2 on the groundcrew and having a long list of complaints. But she said she'll move me up on the list and label my issue as urgent and told me that after 7 days if the stone wasn't moved, to call her and gave me her card with her mobil number. After those 7 days, the stone was still not moved and I called her cellphone, she didn't answer so I left a voice message. She hasn't called back since. Just yesterday, I went back to the grave and STILL stone isn't moved plus there's several holes in the grave and I sent pics of it to her cellphone and of course told her stone STILL not moved. I'm still yet to hear from her. Service is really, really slow at this cemetary and I am very frustrated about it.

I recommend Mr. Ed Ford and his Wife 100%. Mr. Ford Work is 100% and I would not take my loved ones…read morenowhere else. I had 5 family members in one year that died and I went to Mr. Ed Ford. This is where I will go when the time comes. I wish Mr. Ford and his lovely wife all the best in the world, I will always support his work

I recently attended a viewing at the E. H. Ford Mortuary in Memphis, Tennessee. I have never seen…read morea funeral home in such array! It is housed it what used to be a car dealership location. The windows were dirty, the furniture was torn, you could see a room full of boxes and other unkept items in a room adjacent to the main lobby. The office was unkept with papers and old file cabinets in view. You had to enter the facility on a ramp that used to be used to put the cars in the show room. The ramp was very steep! I have never, ever seen a mortuary in this condition. When viewing the body, the body was positioned too high in the casket. Also, the make-up on the deceased was caked and very oily. Loose hair was on the face of the deceased. All of this had to be brought to the attention of the funeral directors. The pillow where the deceased's head was positioned, still had the plastic on it. That was, also, brought to the funeral directors attention. The appearance of the facility was less that what any family should have to experience, especially while grieving the loss of a loved one. The mortuary should be ashamed!

This cemetery has gone down over the past 5 years! It used to be nice but I really hate majority of…read moremy loved ones are out there. We have tried to communicate with them on several occasions about the upkeep but they always give excuses. They are irresponsible and inconsiderate, but if it was their own...they would want someone to treat them with respect! They knock over plots when cutting the lawns. If the military funeral homes can lay the plots in order so can New Park. They are laying headstones crooked, shifting them upside down, breaking the stones, knocking off the vases. It's a horrific site to see.

I hated the burial process to bury my mom here. It was a complete disorganized mess in the…read morebeginning. They double booked us with another family like it's the hair salon. We were booked for 10am and had to wait 40 minutes and watch another family bury their loved ones first. When they left then we pulled up behind them and did our burial. Once it was our turn we didn't have any problems. Thank God for our funeral director.

The very best funeral home in Memphis. You all have serve my family plenty of time. My family start…read moreusing mj edwards Since 1985

For your family needs. This is the place. Honest, Respectful, and with Dignity. The location is…read moreconvenient and is in Whitehaven area on Elvis Presley Blvd. just before Southaven MS.

Called Serenity this morning tried to get address, because it was requested on documents needed for…read more85 year old mother-in-law. Mother-in-law does not have internet, computer or cell phone. After talking to manager, they refused to give street address and said i can find it online. Very easy to understand why a 2 star overall rating is what they have. My guess, it will probably go much lower.

*long review The grounds are well maintained with flowers, a…read moremanicured lawn and ample space for parking. There are three chapels available for services (livestream is at your request only), and a spacious well lit area for the repast. A funeral is expensive, and I like that Serenity offers several packages to choose caskets, urns, limo service, flowers, programs, meals for the repast, and other preferences for your service. **Note that programs and burial services are through a third party. The cemetery is your choice and there IS one less than 5 minutes (literally 3 right turns) from Serenity. The programs were well put together, and you review before the final print. You also preview the body before visitation, and the mortician did a BEAUTIFUL job! My significant hangup with Serenity is the lack of organization amongst the staff. The staff was friendly, but with every visit we had to speak with a different person. This made for significant slip ups on the numbers, missing our same day burial date (even though it worked out in the end), misinformation on updates, program reviews, and information with the cemetery that was thankfully caught by us before signing the final copy! I believe having ONE liaison would've been best to keep information timely, accurate and give us as clients more confidence in the employee. Despite the lack of organization with the staff, the service was amazing. It left a great impression with us, the family and other guests. The chapel was beautiful and she looked gorgeous. The repast was classy and food excellent. I consider the experience with the staff a lesson in how to plan for next time. I'll leave a few tips here: 1. Know what the person wants before their passing. Awkward, but the guiding light for planning and budgets. It's VERY easy to let your feelings write the checks. Remember, it IS a business. 2. Take a friend or family member(s), preferably with funeral planning experience and knew the deceased. Serenity also has sample obituaries so you can see sizes and how the colors look on print. 3. Stay on top of information, even if you have to go over it again and again and again before you sign a final ANYTHING!