We had a fantastic experience with Grand Appliance - Joliet from start to finish. Sales "Kevin",…read moredelivery, and overall service were truly top notch. The sales team in Joliet was knowledgeable, helpful, and easy to work with. Delivery was handled professionally and with great care. The delivery crew went above and beyond -- they removed our old side‑by‑side refrigerator, transported it to a neighbor's house down the street, and placed it in their basement. Everything was done efficiently and with a great attitude. It's clear that customer service matters at Grand Appliance. Highly recommend the Joliet location if you're looking for a stress‑free purchase and excellent service.

Our salesman did an excellent job, so much so, we were out of there in 15 minutes; if needed, we'll…read morebuy fro Grand again! Pat

A A Garage/Warehouse almost in the middle of nowhere, that sells washers, dryers, refrigerators,…read moreovens, etc. At 50- 60% off list price. A landlord's paradise. Mostly everything is in fairly good shape, if not excellent condition. The owner told us that they get rejects from Best Buy, Walmart and other big box stores. They carry A LOT of Samsung appliances, which have a bad reputation of breaking down. And they also have a lot of GE (General Electric) which is not one of my favorite manufacturers, although I hear they are making a come back. There are though some LG's, Whirlpools, Frigidaires among other manufactures, but they seem to either get snatched up quickly or perhaps just rarely come in. The facility is not climate controlled AT ALL, so who knows how reliable the stuff really is after sitting in below freezing temps in January or boiling in July. Will post an update after our first purchase.

From the owner: we buy appliances and we sale appliances wholesaleread more

BAIT AND SWITCH. Online clearly states 80-90% sale store wide. Drove an hour to be told only 15%…read moreoff the entire store. The curly haired woman working the store--unsure if it's the owner--is rude and condescending doesn't want to tell you about other locations sales or online purchasing for the better sales. I watched multiple people walk out after seeing the "sale prices" and try and go to other stores. Naperville is supposedly CLOSED CLOSED per another gentleman checking out their store also. Not worth the drive unless you only want $200 off a high ticket price item. Even the worst off damaged appliances were still pushing $1800-$1500.

The technician showed up and gave us Good service and was very informative. He provided the service…read morewe requested and at a good price. These business is o e I'll use again.

Positive experience. Highly recommend! He diagnosed and fixed my dryer at a reasonable price.read more

The good, Nice of selection of products…read more Have many items you might want or need in stock, Nice organized store and staff are able to answer questions you might have about the products they sell. The not so good, after the sale service is lacking. Otherwise a convenient place to shop

I ordered a Blue Ray burner from Best Buy. The advertisement on the Best Buy website indicated the…read morebrand name was "Topteng" and the Blue Ray burner was capable of burning 4K resolution. I received the burner 4-days late. The tracking information stated it was packaged and shipped by a company called "Uni Uni" (not sure who that is). When the burner arrived, i opened the package and was unable to find any indication of the burner's 4K compatibility. Also, the Features section on the Best Buy website for this burner stated it was compatible with a variety of windows operating systems including Windows 11, but the User Manual does not indicate that feature. I returned the burner to the Best Buy store in Joliet. I explained my findings and suggested to the customer service girl that this was "deceptive advertisement". She said "they have no control over third party sellers". I guess a third party seller can lie about a product and Best Buy is okay with it???!!! So, buyer beware. Things are not as they seem when buying from the Best Buy website.

When ordering the washer, website stated delivery on 6/6 and that was accurate!…read more Delivery was confirmed via email for 11am-2pm. Driver arrived at 10:45 Delivery drivers were friendly, courteous, and careful. Not one ding or dent from front door to basement while removing old washer and installing new washer

Great customer service, great delivery and installation. Driver, Manuel and Helper Gustavo were…read moreboth respectful and kind! Kudos to ABT!

Fantastic communication and cost of services. Picked up and delivered after repairs were made…read more Did not kill us with cost. Extremely reasonable.

I needed a mower repair. Many shops in the areas were giving estimates of 2-3 weeks out for a…read morerepair. I called Hamilton's and they said they could get to it quickly. I brought the mower in and the staff was extremely friendly. I met a bunch of people who appear to enjoy what they do and they were professional and kind. The turn around was quick and when I returned to pick up the mower I saw they did additional work (tightening here and there and replacing a loose nut) so I was leaving with a mower as good as when I bought it. Thank you so much to everybody for your help. I really enjoyed my experience with Hamilton's.

Patrick answered all of our questions. Very helpful .Great deals. I highly recommendread more

From the owner: Welcome to Bollingbrook’s premier home appliance store! Located in the heart of town, our store…read moreoffers a wide selection of top-quality appliances to meet all your household needs.