They understand customer service here. I hate going to Lowe's or Home Depot, mostly because I…read moredon't understand tools and such and I'd like some help and the big chains don't get that. There's never anyone around to help. But at Minor Brothers you get help the second you walk in the door. They walk you through all your purchases and help explain things very clearly. I will use them from now on.

As good as an experience as you can get with a hometown hardware store. With a surprisingly vast…read moreselection of home goods (and lumber in the back) the staff genuinely helps you and is more than happy to walk you through a project or talk about the local sports team. Where this place shines, however, is in its inventory of nuts, bolts, and fasteners. I have yet to come up empty when searching for a particular size or shape. Can't recommend this place enough!

Love this store. Great price's here. I love the service. The variety is great as well.read more

Totally impressed the minute I walked through the door. I…read morewas immediately greeted. While looking for an item an employee approached me and assisted me in finding the item I was looking for. Great selection too. I thanked him for the assistance, and he thanked me for being one of their customers. Wow, outstanding. At check out a friendly lady motioned me right over and while ringing my order up she asked me if I was a VET, which I am, and she gave me a military discount off the already reasonable price. Try and get service like that at one of the Chinese Embassies (Walmart). I will always be a loyal customer. Thank you, Complete Home Center!

Drill bits, wood yields fast-- Saw screams through the…read moresilent grain, Power shapes the world.

My favorite thing about this hardware store (besides that it's NOT an insufferable "big box"…read moreexperience) is that a customer can get a car key fob made here. I also like the fact that the vast majority of the employees who work here are helpful, and are actually knowledgeable about the products that are sold here. Prices can be a bit high, but that seems to be the overall trend these days. I'd certainly rather spend my money here, where my patronage is actually acknowledged and seems to be valued. It's also nice that Ace has a customer loyalty program. I have to say that I have gladly driven out-of-my-way, just to patronize this independently-owned business, and will continue to do so. I wholeheartedly recommend this hardware store.

I enjoy my time in the store. It was welcoming and I felt very comfortable asking for help…read more Everyone was very helpful and polite. I recommend the store to anyone looking. I'll definitely return to this location when I'm in need.

Beautiful atmosphere, everything you need at your finger tip. Customer service on point if needed .read more

AHS corp set up this service for today between 7am-6pm. I've waited all day, over 8 hours when a…read morevirtual text from Sears said I have to reschedule and no tech can come! After me waiting all day long! Waiting for over 8 hours and they just tell me via virtual text they have no agent available?! They only have an AI contact, no live agent. Not even AHS could reach them! Do not wait around for them, they will drop the ball. Avoid Sears, they're not reliable and are very unprofessional!

I shopped with Sears Hometown Stores online, canceled my order over 2 weeks ago and I still will…read morehave to wait another 72 hours to have my cancellation confirmed. And another 5 days to get my refund after that.. this is a horrible exp Update it has now been 20 days since my cancellation, and still no notification of any kind May 8 I still have not received any contact from Sears Homestores. I called today and was told to expect an email in 48 to 72 hours this is the 4 time I have been told this. At least they gave me a new case number! It is a week shy of a month since my initial cancellation call on April 16

Unresolved customer service failures concerning an online dishwasher order placed on March 17,…read more2026. These experiences reflect a troubling lack of accountability and care for the customer experience. In 2025 I purchased a $100 Lowe's gift card that was found to have no funds shortly after purchase. Despite contacting both the gift card company and Lowe's immediately, neither accepted responsibility. Even after Lowe's followed up approximately 30 days later and I confirmed the issue remained unresolved, no corrective action was taken. This experience already left me with diminished confidence in Lowe's customer support. That concern was reinforced with my recent dishwasher purchase. I was charged $649.41 on my Lowe's credit card for the dishwasher, installation kit, delivery, and haul-away. When the appliance was delivered, I was informed there was no installation order on file. Because the dishwasher was not installed, the delivery team would not remove the old unit, despite the haul-away having been paid for. An online chat representative later confirmed that installation had not been ordered and offered only a $50 haul-away refund, advising me to place a separate installation order. This response was inadequate and dismissive, particularly given that purchasing an installation kit and haul-away service reasonably implies installation. As a direct result of this failure, I incurred an additional $250 out-of-pocket expense to have the dishwasher installed independently, a cost that could have been entirely avoided had Lowe's handled the order more proficiently (and supportively). Posting this review is all I can do as Lowes doesn't allow direct communications for complaints, they do not have a systemic way of listening to customer concerns, and (this is important) - they will not, do not care about resolving customer concerns. I requested reimbursement for the third-party installation cost and the haul-away fee, along with appropriate consideration for the inconvenience and repeated service failures. There is/was no accountability or meaningful resolution and am confident I will not make recommendations, shop, visit, or do anything further with this company.

Lowe's always has everything I need and easy to find everything. Great plant selection too!read more

This is a handy mans store. They have all kinds of tools and truck accessories. I also saw winch…read morefor an ATV. There's also some tool chests and tool boxes in here. I actually bought a 4 way tire tool for my truck in case I have a flat or if someone else has a flat. This will be easier to fix a flat because you can take off the lug nuts faster. The customer service was great as I told her I wasn't sure it will fit my truck. So, she let me take it out first to see if it will fit my truck lug nuts.

Not bad prices and have some hard to find items, my only complaint is the constant harassment for…read moreyour personal information, I should be able to check without submitting my phone number and address, it's borderline harassment and maybe even intimidation.