I was recently a patient and as i was being discharged. I got to cross paths with a PSA named Laura…read moreand she gave me so much comfort. Told someone funny dad jokes which made me feel so much better. She talked to me about her kids and she was just amazing with the care that she has in her heart. Thank You Laura for offering such care to me and being so attentive. Your jokes made my day

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

Just days ago I met Myrna who drew my blood for a test ordered by my Dr. My experience with Myrna…read morewas superb. She is another one here who is great, in fact she also is painless! So sweet & personable, it was over quickly & I left with a smile. I told her how happy I was with her service & we both smoked. Thank you Myrna. This lab is XLNT & is my preferred lab!

Terrible, just to call and cancel an appointment, they put you on hold for 10 minutes. And that is…read moreafter waiting first to even talk to the first person. Its clear they don't really care, and its just about money with these people.

Front desk lady whose name I think is Kathy was very rude and some random male patient flirted with…read moreone of the front desk ladies and she went along with it.

The doctor office is so good, but the lab ppl don't care for patient waiting (wanting to go back to…read moretheir jobs). Have heard disappointing feedback for the lab from friends but I come here as it is close to my home. The checkin lady (one with pony tail) keeps chitchatting with the guy. I know it's good to take breaks but not when you have patients waiting in wait area. Disappointed. The lady with bun and the new guy is pretty sincere. Will be going to the lab in Los Gatos.

The Hospital and staff are fantastic…read more The main issue is the parking. There is next to no handicap parking, (far less than a hospital should have, at any rate) and the Valet is often not there, like to take your car, or to bring it back. I've noticed on super busy days they only have one valet at the stand in front of the Building Q. So cars and people waiting to retrieve their cars are stacked up waiting on one poor valet to hustle around getting everyones cars taken care of. The valet service needs to HIRE more people and PAY them better so they stay with the company. This screams bad management. No one should be the only person at a valet stand. Especially not at a busy hospital when people have appointments to get to on time, and there is next to no ADA parking.

I'm sorry- but I can't stand county hospitals! This is why they're given a bad name! My son had a…read more1p appointment to check on his broken wrist and after 45 mins of us waiting in the patient room I asked if we missed our appointment because I had to go to work.... No nurse EVER came in to check up on us or say "the doctor is running late...." Perhaps if there was so communication, I wouldn't write such a horrible review, but this was just awful! After the doctor spent 2 minutes looks at my son's broken wrist, he said "looks like he healed fine...." Which his wrist was STILL SWOLLEN! We went to Stanford and his PCP there was PISSED! She said he needed to wear his wrist brace at LEAST 6-8 more weeks as she ordered 2 X rays and OT! This doctor dismissed my son since he's an older teenager and said he'd be fine..... ughhhh

We both came here today for our Flu shots. We made our appointments on the MyHealth app…read more This is a really beautiful building. It's fairly new. They have a huge parking garage. There were numerous signs giving directions on where to go for the flu shots. Once we checked in, the nurses called us in. It was very quick and painless. The staff are very nice and professional. I also come to this location for lab work. It's conveniently located by Hwy 85 and is not too far from our house. They give excellent care here.

I had a slightly urgent issue and PAMF was able to get me in same day. This was my first time at…read morethis location. Super nice staff and they were on time with no wait which is always my concern at the Doctor's office.

An older facility with lots of private doctors. There is a pharmacy at its Center. The doctor's…read morerange from General Practitioners two cardiologists and surgeons. Have eye problems? yes there are eye doctors here as well as hand surgeons. I think this place covers the whole spectrum of specialists. Talk about one stop shopping.

Referred by a neighbor and my husbands urologist. Called, stayed on the line for 20 minutes each…read moretime, all the while being told the call was important, finally left message our physician had closed his office,referrals by urologist and friend, both of us have serious medical conditions, etc. Message machine advised calls would be returned in 24 hours. Here we are, more than 24 hours later, no return call. Very discourteous. If physicians are not accepting new patients, tell us. Our thinking is: suppose we were sick? This group is not for us.

This facility and the staff are superb. Everyone was super friendly and accommodating as I was a…read morefirst time Sutter Health client. This location has parking in front but also in back in the garage. Highly recommend for any urgent (non urgent) requests!

I came in for sinusitis treatment, specified it was not allergies as I have no history of…read moreallergies. The nurse tried to tell me I had allergies even after I told her I've never had allergies several times and had sinusitis previously. After all of this she still said "yeah allergies are tough" in a condescending manner before leaving. Thankfully the doctor listened to me and gave me proper treatment, including antibiotics and a referral to an ENT. I don't understand why people like the nurse go into healthcare, they don't listen to their patients and think they know better meanwhile I had (and still have) chronic sinusitis so bad that I have now been through 4 rounds of antibiotics and might need surgery. I'm glad she's not a doctor because I would feel sorry for her patients. I would give the doctor 5 stars as he was knowledgeable and helped me on the path to recovery. Nurse has no business in healthcare and I hope this urgent care realizes that eventually.

I came here today to get routine lab work done. This location is close to where I live which makes…read moreit very convenient. You can now make lab appointments on the app so that's what I did. Once I checked in they called me right back. I let the lab technician know that I'm a hard stick. She took her time with me and said she wouldn't poke me unless she found a good vein. Luckily she found a good one on her first try. I really appreciated that she listed to me. She was so nice.

I'm writing this review to try to save some of you the lack of care, compassion and professionalism…read morethat I encountered while dealing with the Sutter health or Palo Alto foundation team of doctors. I was mislead by some positive reviews that I found on this same platform. My family and I were in need of a new primary care physician. So I made appointments for all 3 of us. I suffered from mental and physical disabilities, and I must say that this past year was beyond difficult for me and my family. I had to see a couple of physician assistants because I guess Dr. Sudha Saduvala is pretty busy. I find it extremely frustrating the amount of paperwork that we as patients have to sign to give these doctors permission to look at our health history. Somehow they were able to access my information as well as my pharmacy's information. They however seemed to be too busy to do a complete and through review of my current medication lists. They just went by what they saw on their computer. Which wasn't up to date. Then once I had seen the PA, I had already scheduled an appointment to see Dr. Sudha Saduvala. An appointment they tried to reschedule stating that she needed more time. I stood my ground and said that I couldn't wait. My appointment was going to be through telehealth due to my mobility issues. I had the appointment and the doctor listened to some of my complaints and needs and dismissed some other ones. I was referred to a few specialists which had ridiculous amounts of waiting just to be able to get some tests done. We had double insurance coverage for a period of time, and I had made that very clear to them. The tests were not going to be performed during this double insurance coverage period. I had printed out the necessary DMV paperwork to take to Jose Escalante PA to be filled out so that I could get a disabled placard. I had spoken to him through telehealth and he had assured me that he'd be able to fill out his portion and sign it. I had to secure a ride to go get this paperwork done. I move slowly due to me being in pain 24/7. We were stuck in traffic for almost 10 minutes, so I called the doctors office to let them know that I was almost there. The lady that I spoke to on the phone said that it would be fine. I got there and I checked in. I was told to take a seat in the waiting room, and I did. Imagine my surprise when all of a sudden I saw PA Jose Escalante walking right pass me on his way out of the door. I said, excuse me where are you going? I have my paperwork filled out, there's just a couple of things that you need to fill out and your signature. He ignored me and continued to walk away towards the parking lot. I pulled out my cellphone and started recording the incident. It made no difference. I hardly ever leave my house and it took a lot out of me to go to this appointment. I haven't been feeling well for over a month. I however was able to contact another doctor who I had seen before and she agreed to see me the day after I contacted her. She was kind, patient and compassionate. I got my DMV paperwork filled out. Oh, it turned out that the receptionist had left me a voicemail which I didn't even receive. They just went ahead and canceled my appointment without actually talking to me. Why is it that almost every doctor feels or thinks that it's ok for them to change or cancel a patients appointment as if it wasn't a big deal, and there's nothing we the patients can do about it. Yet, if we dare to canceled, reschedule or not show up for an appointment. We have to pay a cancelation fee? A no show fee. I read on a sign posted in a waiting room of a doctors office that it's ethically correct for them to charge up to $150 to us patients. Does anyone else feel like this is unfair? Anyways, I just wanted to share the bad experiences that I had dealing with everyone within these medical corporations. I'm tired of being treated this way. Especially when they make me feel like it's my fault. Hey people, not everyone who expresses their feelings or opinions has to be given a diagnosis just because someone doesn't agree. How about you start treating people with the dignity and respect that everyone needs and deserves? I sure hope that this new year brings me better luck with dealing with doctors because I'm still in need of treatment. Happy New Year to everyone. Especially those who have had experiences like this.

This was my first time attending an appointment at this location and let me tell you to not get…read morefooled by the pictures they have on Yelp. It does not look like that. Only the last picture of the outside. The entrance does not look welcoming, the waiting area needs more natural light and it looks dirty. I did not sit down bc this place does not look clean. The front desk Latina was too busy have a conversation with another employee about whatever and I had to wait 5minutes until she was done. It was for sure not related to work. By the time see took my information it was too late for my appointment.

Best PP location in San Jose!!! Easy to get an appointment. Wait times aren't too bad. The nicest…read morestaff. Nurses are so knowledgable. They always ask to make sure I'm okay. There are locations by where I live, but I will make the 20 minute drive here because I know how good they are. They usually always have what I need in stock, otherwise, they write me a prescription for my preferred pharmacy. Always felt comfortable coming here and will continue to come here.