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    Base Auto Sales

    1.0 (2 reviews)
    Open 8:30 am - 7:00 pm

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    10 years ago

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    8 years ago

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    Viva Toyota of Las Cruces

    Viva Toyota of Las Cruces

    2.3
    (26 reviews)

    Finally got someone to answer phone in the service department. I understand things get busy which…read moreis why I tried at different times. Had a simple question "Do you have any specials going on for oil changes". Response was " I don't know, you'll have to look online". Really? Isn't it their job to know? Maybe being the only place in town for Toyotas makes them indifferent in providing customer support. Unfortunately this isn't the first time I've encountered this type of "non-service" but thought it might have been an isolated incident so thought I'd give them another chance. I'll be taking my business to an out of town Toyota dealership.

    My husband had a very disappointing experience at this dealership. He made an appointment to look…read moreat a specific truck and even called **twice** beforehand to confirm it was still available since we were driving an hour to get there. When we arrived, they told us the truck had already been sold. No one called to let us know, which was frustrating considering the distance we drove. They then asked what we were looking for, and we found another truck that caught our interest -- but that one wasn't even on the lot either. We ended up looking at a similar one they did have and actually liked it enough to negotiate. Things became even more frustrating when we asked about working with USAA. We were told they don't work with them and only use their own banks. That didn't make sense, especially since my brother-in-law (who has experience as a sales and finance manager at multiple dealerships) was on the phone helping us. My husband even called USAA while we were there, and they were confused by the dealership's response, saying they can work with any dealership. When we went back inside, the salesperson changed their story and said they don't "directly" work with them, but we could still use a USAA auto loan. From the start, they said they were "only willing to move $400" on the price and kept saying they'd "meet in the middle," yet never actually adjusted the numbers. They also tried to pressure us by saying if we didn't buy it that day, the price would go up. After being there from 10:45 a.m. to 1:20 p.m., we were completely over it. The experience felt dishonest and like a waste of our time. We left without a truck and will not be going back. Save yourself the trip -- call ahead and make sure they "actually" have the vehicle you're coming to see.

    Bravo Chevrolet Cadillac

    Bravo Chevrolet Cadillac

    2.2
    (66 reviews)

    I hope I get this correct but here goes. I had to get another truck when in New Mexico. All…read moregood, great 2024 Chevy 2500 HD. Off we go to the rest of the US of A with temp tag on the truck from New Mexico Fast forward, we get home (about 2 months later) and try to register the truck. Nope, because I didn't register in NC within 30 days, they assumed my insurance lapsed. (curious why at this point they were not notified). So call to the dealer, NC and NM DMVs and the lien holder. Seems the dealer didn't sent it over as they used a 3rd party and it finally made it through the system about 1 (2 months late) week ago. Dealer then says, "we did all we can do at this point" My assumption is it is all fixed now. Insurance thing fixed! Time for the tag, No Bueno! Title info has not gone to NC. Call to both the lien holder and the dealer. What do you know! The dealer made an error and is overnighting the fix. (didn't tell me what) and MAYBE just MAYBE! I can get my tag next week .... stay tuned.. (I am sure there is more to this story.) At this point, It's become a nightmare. (I am on temp tag 3) UPDATE 8/14 - Seems the lender had an issue with the title so now the dealer has to do something. Waiting to hear back about this CRAP now! Ok blood is starting to boil. Over 3 months.!!!!!!! I need resolution! UPDATE 8/18 - Sent this email to BRAVO and no response (didn't expect one - IDIOTS): Saul Tena, (hes a manager lol) Can we please resolve this finally? Next week will be my 4th TEMP tag! I have never EVER had a situation like this that has gone on for MONTHS! I just want my tag. Something dealers do every day. Also some sort of compensation for dealing with this for over 3 months! from the lender today: At this time, Mark, the original title has not yet been issued by the DMV. It can take up to 6 - 8 weeks -(REALLY!!!!!!) for the title to be issued. On the other hand, a note on the account shows that we sent a letter to your originating dealership to inquire if the title paperwork has been forwarded to the local DMV to complete the process of title perfection. In the meantime, kindly allow some time for the process to be completed. Almost 4 months and still no title at the lender. They never sent it until I started asking about it. Don't use them! Good luck if you do.

    I had to schedule a service appointment. Once I arrived they then told me that it was not an…read moreappointment, I had just scheduled to drop off my car. Then they said I would have to leave it there for 4 to 5 days. I told them to just, actually, schedule an appointment. They said it's somehow impossible. Whoever runs this department, that can't even organize a repair schedule without impounding vehicles for a week, shouldn't have their job.

    Tint Dealers

    Tint Dealers

    5.0
    (2 reviews)

    had my brand new vehicle tinted about a year ago tint has held up all this time very professional…read morejob. Was sent pictures of the job after it was done. Would definitely use them again.

    Five Stars with a High5! Save Your Skin... Tint Your Car…read moreWindows! Cuts out 99% ofUV damaging rays! GeoSheild... Better than Sunscreen! I Finally did it! After three weeks of online research re: Auto Tint products/problems and visiting three other tint shops... I found Tommy at Tint Dealers. He 'gladly' gave detailed answers to my 'Many' questions and concerns about receiving the GeoSheild C2 Ceramic (Carbon/Ceramic Nanoparticle) tint I wanted. He went on to explain the process, tools and top notch technology he uses. This man is beyond knowledgeable and intelligent. He takes pride in his work and loves what he does. Easy to see in two seconds. 100% Trust Factor. In addition, to his many years of experience and reputation of precision perfect installs, he has built exclusive contracts with new car dealerships in Las Cruces. (Yes, I ask a ton of questions... but this man enjoys answering!) Just recently, he was called out to train pro tint installs in Miami FL. Unlike, other shops I spoke with, he guaranteed perfect results. Meaning, there WON'T be 'Normal' bubbles and wrinkles I'm supposed to smooth out, for 2 weeks, after installation. Oh... and I WON'T need window stickers that say "Do Not Roll Down!" He said, "That's Not 'Normal' with a quality product and propper installation. Another primary concern was, how do I know I'm receiving the exact GeoSheild C2 Ceramic product I'm paying for? After meeting him at Tint Dealers, seeing his stock and equipment... questions answered/decision made. I chose C2 Ceramic, 35 Driver/Passenger, 20 Sides/Back and 75 Windshield with a 5 Visor Strip. No more frying my skin in the sun under clear glass! From the initial phone call to final result I couldn't be more pleased! Worth 'More' than I paid!

    Base Auto Sales - car_dealers - Updated July 2026

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