Rock Spring Vet is a 5 star Vet to take your pet. I had a…read moreproblem, things happen. That doesn't they didn't care. They absolutely do care. If you're in need of a Vet. Rock Spring Vet is a 5 star choice.

I just called and requested the records for our elderly dog with a broken foot be emailed to a new…read morevet, and was informed that Dr Scacia? had "terminated" our services, and that they would not do so unless she (the good doctor) were consulted first. I think I know everything I need to know about this business, their customer service, their concern for an animal in distress, and their level of commitment to a family that has been using their services for who knows what maybe a decade. If you are reading this - just avoid this vet, avoid the owner, choose somewhere else to go. She's a nice enough person, but a little bit of an oddball - but wow, if you get into a disagreement with her, look out below, because that's where the relationship is headed. Anyhow, there's no shortage of veterinary practices to choose from - so just - ya know - trust me a bit on this one and move on to the next option. The doctor will most certainly respond to this review or attempt to have it removed. So whatever she says in response to this - trust me - it's not the truth. Lol.

Amazing clinic! The staff were very friendly and helpful. Dr. T is great- very good with my pets…read more And they have the cutest orange cat that comes to greet you!

Dr. Twardus is an extremely compassionate Vet. I have been going to her practice for many years…read morenow. When my Rottweiler got bone cancer, she advised me through the whole process. The office is always clean and friendly. Also, if you were to look into it, she gas had a top rate education for her profession. She has my best interest at heart when it comes to my pets.

Everyone was so friendly and kind from the start. Vikki really made our process run smoothly, and…read moreshe kept our spirits high in a hard situation. She was very accommodating and patient with us throughout the whole process. Dr. Kalwa and Dr. Ruby were wonderful throughout our time here. Dr. Ruby quickly triaged and provided updates on my grandmothers dog, Bella. Dr. Kawla answered all of our questions, and gave us all of the time we needed to make decisions. Dr. Kalwa helped Bella cross the rainbow bridge, and I truly could not think of a better person to help families through a time like that. She was very empathetic, kind, and spoke with so much compassion and love. She is truly in her element as a veterinarian. I would not hesitate to take any of my animals here in case of an emergency.

Review Our brand…read morenew puppy was very sick and our vet told us to take her here, they thought she had Parvovirus. Turns out that test was negative, immediately after and for the next 3 hours the staff did nothing for our puppy and continued to try and get us to authorize multiple unnecessary (expensive) test, rather than checking for the most common and least invasive test first. It was unreal how they 1st came in with an unknown diagnosis and $4000 worth of test and treatments. When we declined they kept going back and forth taking one test off at a time and continuing to get us to agree without ever doing anything to help our sick pet. This place is a money pit, and is only interested in what your credit limit is? PLEASE! If you can avoid this place do not take your animal there, this is the financial equivalent to being rapped, they work on your emotions and try to instill fear so you will authorize their charges. I will give praise to the only Doctor that gave a damn about the welfare of my pet her name was Dr Kawa. After a day in the hospital and a million test later it was determined by Dr Kawa the our puppy had Coccidia! Wow I've seen this diagnosed on Dr Pole in less than 10 minutes, why would they not start here 1st? Because they couldn't make any money off of our ignorance

I've been taking my animals to Dr. Lerner for years. Even though his staff has changed over the…read moreyears, I was and still am greeted with a friendly and knowledgeable staff. It's obvious Dr. Lerner wants only the best for his patients simply by the way he treats them and speaks to them. I'm so glad Dr. Lerner hasn't sold out to a corporation like the majority of other veterinarians have in the county. Thank you Dr. Lerner and staff for the great service you provide.

Dr. Lerner and his staff are great! So friendly and helpful. My dog likes going to the vet . She…read morehas a fear for the table so Dr. Lerner just examines her on the floor. She's a happy girl. Thank you for caring!

Knowledgeable and caring doctors and staff! Everyone is so welcoming. We have been coming x 20+…read moreyears both in the older and the newer locations. Loved both. Top notch care.

A quality operation! We like all the Veterinarians, their Techicians and the Administrative staff…read moreare superb too! We're long term customers, currently have multiple dogs and cats. We typically see either Dr. Beavers or Dr. Anderson. Both very knowledgeable, through and personable. Recently met Dr. Phillips and he's great too. We never feel like they're hurrying us through. Best Vets we've ever been too. (We miss being able to board our pets with them though.)

Can't say enough good things about this vet. They took my two GSDs as new patients a couple months…read moreago, and the level of care has been exponentially greater, more detailed, and more thorough than any that we have ever been with before. The staff is also very polite and professional! As a person who has owned animals my entire life I can tell you they are the best!! Worth the drive to all my PA friends. #phah #Perryhallanimalhospital

We took our senior bully Roma aka MoMo to the vet today for a growth on her side and overall…read morecheckup. The doctor and entire staff were absolutely awesome. Dr Breidenbaugh was so sweet and attentive to our girl and made us feel like we're in the right place. She was so gentle and extremely reassuring during the entire process. I would highly recommend this hospital to anyone who has pets. You won't be disappointed. This is the only place we will go for our precious fur babies medical care.

Took our new puppy here after a lengthy phone conversation about their policies regarding vaccines…read more They assured us we would not need leptospirosis for admission for spaying. They took her inside per these new ridiculous covid protocols, without me. They then proceeded to vaccinate her with the exact vaccine we came here to avoid, without clearing it with me. I was waiting for a phone call from them to discuss her checkup, but I didn't expect one that said ok were all done vaccinating her just like you didn't want! They then apologized for "the mixup" like they gave me a latte instead of a frap. Unprofessional at the least, malpractice at the worst. This practice should be ashamed of having Dr Katherine Mason on staff.

I recently moved to Jarrettsville. I wanted to take my little Chihuahua to a place that really…read morecared. That's why I was not willing to drive all the way back to my old address to keep her tended to there. My first visit at Modonna I had forgotten my phone, did not bring the paperwork that I needed the doctor to read from an ultrasound, I did not know the name of the medications my dog was taking... But in spite of all my craziness that morning they worked with me 100% and treated me kindly. I waved down a tech to let them know that I forgot my phone, so they worked out another method to get me registered They came out to the car to get me personally. The doctor asked me to go home get the medicines and send her all the information. Most doctors would just say let me see your dog and just take the money but she refused to see the dog without knowing the whole history and what medications. So she allowed me to go get the stuff and come back. She read through all five pages of medical records, and can you believe it... She called me personally and stated everything I wanted to hear. My dog was doing better than what those papers had stated. She wanted to continue to see her on a regular basis to check for the masses. I have taken Belle back again for a lump that popped up on her leg. She said no problem with that it's just a fatty tumor. You don't have to do anything...but if it's bothering her we can take it out. Most doctors would just say " she's going to have to have that removed because it's really interfering with her walking ability."That's what I am loving about Madonna. You can tell they're not in it for the money, They really care. And I might add that on visits to the vet prior to Madonna, my dog would shake like crazy and whine. I didn't know what they were doing to her they took her in a back room and I couldn't see. But I know when she came out from the Madonna check up she was so happy and they loved her there. They said "she is the sweetest Chihuahua, most of them bite and growl and bark but she was just licking us and wagging her tail." I feel so at peace knowing that my little Chihuahua 15 years old finally found someone who loves her. I wish I would have known about this place when she was first adopted.

We had our first vet appointment at Northwind Animal Hospital this week and so far we are really…read morepleased! We got checked in really quickly and the clinic looks nice. Laura Jean was the vet assistant and she was so great with our cat. She really loved on him and he wasn't afraid of her at all. I hope she doesn't mind that I took a photo - it was just such a cute moment when she held him. Dr. Lentz was a really nice and knowledgeable vet and took time to answer our questions. She trimmed our cats nails with ease. The whole appointment was quick but we got everything we needed. We found out our cat has worms and they were prompt in calling us and getting us the medication. We're still waiting to hear about the blood work but so far so good with this office.

I've had a very disappointing experience with Northwind Animal Hospital, especially because I have…read morebrought both of my Golden Retrievers there since they were puppies and had generally positive experiences in the past. One of my dogs is now five and has severe anxiety. This became much more noticeable after he was neutered. We have been trying medication, but it does not seem to be working, and his anxiety has continued to get worse. He shakes when I leave, breaks pieces off my door if he is outside for even a few minutes, and will barely leave the house or get in the car. When I called and explained how serious this had become, I was told to bring him in for his annual visit. Over the next couple of weeks, he seemed to get worse by the day. I responded to their text message because I was frustrated and concerned. I understand my message likely came across as frustrated, because I was. I was trying to get help for my dog. What made the situation more upsetting was what happened after that. After I sent the text, I saw Brittany McMahon's name appear as having viewed my Facebook story. Brittany is the assistant manager, and she was also the person I ended up speaking with by phone. During that call, she told me the team had reviewed my text message, so there had clearly been dialogue among the team about my complaint. I am not claiming to know exactly what was said, but as a customer, that sequence did not feel neutral or professional. I sent a frustrated message because I was trying to get help for my dog. I was then told the team had reviewed that message, and I also knew that the same manager involved had looked at my personal social media. Readers can draw their own conclusions about how that feels from the customer side, and what a customer might reasonably wonder about the dialogue happening around a complaint in that situation. The call did not feel helpful or compassionate. It felt like I was being judged for being upset, rather than supported through a difficult situation with a dog who has significant anxiety. Instead of feeling like the practice was trying to help me figure out next steps, I was told they could send me my dogs' records. I understand the practice may be going through a leadership change, and maybe that has contributed to the experience. But as a long-time client with two dogs in their care, I expected more support, follow-through, and professionalism. If you are taking your pet there for routine annual visits, your experience may be fine. But if your pet has special needs, behavioral concerns, or a more complex situation, I would be cautious about relying on this practice for support.