Pros - At the start it was great. good communication. As…read moretime went on it got worse and worse - Very respectful people (for the most part). - they did fix my door that they messed up as well as the ding i put in it Cons - Every time my car went to get fixed it came out with another problem. (its still broken Auto start stop needs to be serviced) - They will try to blame you for anything that happens to the car while in their possession (dings on doors, clutch not working correctly) - As per sales manager they have a lack of man power - As per a employee on the sales side service technicians will pull cars onto one of their lifts and pop some plastic covers off of the engine to make sure they get the work and no one else can take the work. i would assume this is the reason behind long wait times. - Will call you a liar if they do not agree with you (never apologized after they checked the cameras and saw it happened at their dealership) I don't usually write reviews, but after my recent experience with this service center, I feel it's important to share what happened. I brought my car in on September 10th for a recall on the clutch pressure plate. What should have been a simple recall turned into almost 90 days without my vehicle, and the communication throughout the process was extremely poor. When I finally got the car back for the 1st time on October 9th, I immediately noticed a new issue: the clutch pedal would stick to the floor and only return after a delay. ( no issue with auto start stop at this point) This problem did not exist before the recall work--both my wife and I drove the car regularly, and we never had any issues with the clutch prior to dropping it off. Despite this, I was quoted nearly $1,100 for the repair (the final cost was just under $1,000). Being charged for a problem that showed up only after their work was extremely frustrating. There was also new damage on my door. I pointed it out and clearly explained that I already knew about the original ding and wasn't blaming them for that. Despite this, the service advisor insisted it was all the same damage. It felt dismissive and unprofessional. They did eventually fix the dent, but the way the situation was handled added to the overall frustration. To make things worse, I later found out that my car was actually ready on November 14th, yet no one contacted me. I only discovered it was finished on December 2nd, when I called them myself. When I brought up the delays and the clutch issue, I was told by both the service advisor and service manager that "there's nothing they can do" because I had agreed to pay. That agreement was made before the extended delays and before I knew the car would come back with a new problem (the auto start stop system needing to be serviced also not there before I dropped it off. when I 1st picked up the car it said that the battery needed to be charged after driving around for a little while the charging was done. Auto start stop is still not working correctly. The advisor also claimed the clutch issue was already present before I dropped it off, which simply isn't true based on my own experience -- and my wife's -- with the vehicle prior to the recall work. So after nearly three months without my car, I'm now out almost $1,000, and I received my vehicle back with a new issue (the auto start stop system needing to be serviced) it did not have before. This has been one of the most disappointing service experiences I've ever had, and based on what I went through, I do not recommend this service center.

Stop lying to customers! The service department appears to be full of themselves! Asked to…read moredeliver Ram truck on Monday so I left it on Friday! Walker advised it would be next in line on Wednesday! He also said "we should have you out Friday after lunch! Returned rental truck Friday at 11:00 and got a ride to Odessa! Per Walker, they have not even started it! Any business that lacks integrity is doomed to fail! Will never buy another Dodge product again! They have fallen sufficiently low that they are no better than Chevy!

Continued awesome service by Derrick Turner... I'm a returning customer and he has taken good care…read moreof my parents and I since day one... We'll definitely be back to see him again... Thank you, Makay Hendricks, Jerry & Sofia Tefertiller

Bought a car a few years ago and they made me bring it back. If my credit didn't go through why…read moredid they not say anything to start with ? I had it several weeks. This happened to another person I knew also

I cannot place into words how EPIC this dealership is! Over and over I always hear go to the bigger…read morecities to buy a vehicle! I am here to say Nope! Summer Wheeler and the staff are awesome!! I will buy any and all future vehicles from here!!

this place doesn't know what DO NOT CALL means. I have requested several times to be removed from…read moretheir call list and they continue to blow up my phone with calls and text messages. I called and spoke with Raul "professional car sales manager " and he was obnoxiously rude to me and hung up. Not very professional if you ask me. I will never buy a car from this place ever again!!!!

First of all, I'm only even giving these people 1 star because I have to. I wouldn't give them one…read moreat all if I could. These people are crooks!! I needed a pre-owned car and went to their lot. Their salesman, Angel, convinced me to get a 2018 Buick Encore. This car was supposedly certified through their service team. I had the car 3 days, and the check engine light came on. Took it into the service dept and they told me they couldn't help me because it had gone off. Came on again and they put it in the shop for 6 weeks. Didn't fix it because when I finally got it back, I went to Midland and while driving back the transmission started to act up. Put it back in the shop and now they want to charge me 9000.00 for a new transmission. I paid for this car on 3/19/2026 and have had it for a week out of that time frame. They took advantage of me. I will never buy a car from these people again and would not tell my worst enemy to buy one from them.

Santiago.. What can I say about Santiago!? He does his job like he should; he sells cars. But, to…read moreknow what I mean when I say he does it with STYLE, you have to deal with the typical Odessa/Midland level of poor customer service and disconnect from "passionate about your job" on a daily basis, which I think we ALL do! First, about Santiago.. a week prior to my face-to-face meeting with him, I told him I was honestly in the middle of several things that needed my immediate attention a lot more than talking to him about buying a vehicle. He texted me a pic of his business card and left me alone. Once things slowed down for me the next week, I contacted him. We texted for 2 days about car/credit stuff. Then, we met at the dealership and it still wasn't smooth-sailing on my part. We weren't EXACTLY sure of the car.. Test drove several. We weren't thrilled with the trade-in offer..several attempts were made to make it just right. We weren't sure we could even afford the increase in payment..we were given ample time to think and talk it out. Santiago never once showed impatience. He spent countless hours with us and probably thought several times that he still wasn't going to make a sale. If he did think that, he never treated us badly because of it. There are 3 kinds of salesmen in the business.. The FAKE kind that you can spot a mile away and just want to run from. The kind that just, quite honestly, SUCK at their job because they weren't meant to do it so they have no passion for it. Then there's the third kind, Santiago.. GENUINELY nice, funny, diligent, comfortable to be around, and knowledgeable. He even offered to help in the future with bringing my vehicle in for oil changes if I needed it, or to just contact him with ANY problem, and he convinced me that he meant it! Everyone's experience anywhere differs from someone else's. But, to give a business 1 star when there are so many moving parts to ANY business just isn't fair, unless every single aspect of it failed. Just like when we go out to eat.. The waiter/waitress starts at 25% in our mind. It's up to them to maintain that percentage throughout our dining experience. If the kitchen didn't cook our steak properly, that's not the server's fault.. That's the kitchen! West Texas Nissan could be viewed the same way; many moving parts all working well together to maintain a rating of 5 stars: Santiago did his part.. 1 star Vehicle selection.. 1 star The "numbers guy".. 1 star Financing ease and efficiency.. 1 star Going above and beyond in every way to make us FEEL like we were supported throughout the entire experience.. 1 star 5 stars!! West Texas Nissan, I will refer everyone to your business. 5 stars!! Santiago, I will send my own CHILDREN to you when they are ready to buy. Thank you for doing your job with style!

i brought my Toyota Avalon to the collision center for body repairs. SCOT VOIGHT was very nice and…read moreassured me that the employees that were there the first time in 2021 were no longer with the company and I would get better service from the staff. I took my car back to this company because I liked the quality repair of my first car. Scot Voight gets a five star for his courtesy. The repair didn't take as long this time. Also the staff at the front desk was much friendlier. The reason for a three star is that it took nearly two weeks for me to get my car back. This place needs more help.

I came to get an oil change because I received oil change deals in the mail and was emailed and…read moretexted about the deals. Everything was great until I had to pay. Service dept was really helpful and kind but when I went to go pay , that Carla lady person was very rude. I asked about the oil change coupon/ deals and she did not want to hear it and refused to let me use my discount! It was a straight " NO I cannot give you the discount"! I just replied .ok . I paid and left. This is the reason I do not bring my 5 vehicles here for any service. It never fails. I see why you guys get a 1.5 .

C U S T O M E R S E R V I C E. They failed to reset my service alert 2 weeks earlier and I…read morecontinued to get notifications that my vehicle needed service. I drove 75 miles to Odessa to get it reset. Service Department said they reset it and that it would reset in a few minutes. I get home a couple of hours later and it has not reset. This could be a warranty issue and I can't get any response.

I cannot recommend buying a Hyundai less if you are in the Midland/Odessa area, I had to take my…read morevehicle in because it broke down and it is still under warranty. It has been a month since they've had and and real work on it hasn't even begun yet. I have had to contact corporate and hassle the service department almost once a week for again a full month. This is not a new issue either, I have spoken to several friends who used to own Hyundai's and have had almost exact experiences. Needless to say, they all no longer own Hyundai's and I will never purchase another Hyundai simply for the fact that any service under warranty will have to go through this dealership and the experience will never change. I cannot reiterate it enough to never buy a Hyundai if you live anywhere in West Texas unless you want the same headache I and others have gone through.

My husband has been bugging me, I mean, talking about getting a truck for some time now. He has…read morebeen diligently researching what he has wanted for a better part of a year. Brian actually went to a different dealership the day prior to look at a used truck. The salesman there urged him to buy a new truck that was over our budget but told that it was "the best deal" and made to feel like buying a used truck is a bad idea. LUCKILY, my husband had the smarts to walk out. That's when I jumped online and found a WONDERFUL used, below our budget, truck at Sewell. He sent the company some texts expressing interest. After hearing back that the one I found was still available, he went on over to take a look at it and LOVED IT! He said he had a great experience with the salesman! Said he wasn't pushy and was able to give him what he wanted. The one issue he had was that initially he went to the (Regular) Sewell Ford... unaware that there was a separate location for the used vehicles. He said he waited about 35 minutes here before someone even came over to him. Odd because car salesmen usually pounce. (???) That's when he was informed that the used lot was over on 8th street. All in all, we are really happy with our purchase!

Sewell has stolen $13,116.28 from a friend of ours. She is recently widowed and was owed the money…read moresince Jan 9, 2023. The Management folks are simply ignoring her calls. Today is Feb 6, 2023. The saleman's name was Manuel. I am searching for the correct GM and have hired a lawyer out of Dallas. But, as a fellow consumer, I must advise you "please do not trust these folks with your money. I'm sure financing a vehicle is fine (just the usual used car BS), but do not let them handle your money. This is not a misunderstanding. It is theft against a widow that is too scared to speak up because her late husband used to do that for her. We will, though.

The employees at Drivers Direct are some of the nicest and friendliest people I've gotten to work…read morewith; I have been searching for a new car for around 7 months and the responsiveness and professionalism is like no other dealership I have worked with. They truly want to help you out and get the best deal they can for you. I highly recommend working with this amazing dealership and the people that work there. Ask for Brendan and Jose when searching for a new car. They are the best.

From the owner: Drivers Direct is a family owned and operated pre-owned car dealership in Odessa, TX. We offer a…read morevariety of luxury pre-owned vehicles.