Stopped by the Baskin-Robbins in Ukiah and had a great experience. The staff was friendly, the service was quick, and the ice cream was exactly what we were hoping for. Clean store, generous scoops, and a great way to end the day. We'll definitely be back! read more

Check your receipts. I was charged for added cherries on a one scoop ice cream cone ‍ that I never ordered or received. The store acknowledged the mistake and promised me a full refund not once, but three separate times. More than two months later, I still haven't received it. Whether it was an accident or not, charging customers for items they didn't receive and then failing to follow through on multiple refund promises isn't acceptable. The ice cream is mediocre, but I'd recommend paying more attention to your receipt than your cone. read more

This was one of my kids favorite places when we spent our three years in Ukiah. They knew it was a place for special treats and relished every minute of goodness. Great selection, location and crack staff. Ice cream is to die for. read more

Baskin-Robbins 31 Ice Cream Stores - the inside of a restaurant - Ice Cream & Frozen Yogurt Near Me - Ukiah, California

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Came in 20 mins to close wanting to get milkshakes for me and the family. We were immediately informed by the larger guy behind the counter that we could only get scoops of ice cream. So we left. Didn't realize washing a blender was too difficult a task. read more

It's a sad day indeed when an ice cream parlor has no vanilla ice cream and no hot fudge. Waited all day to come in to enjoy a hot fudge sundae to celebrate my birthday. Extremely disappointing. I left with no ice cream, no sundae and no hot fudge but plenty of disappointment. read more

I asked for one flavor, and they said they were out. I chose a second option and they ended up giving me a completely different flavor. Very disappointing experience in the customer service. read more

This is an old Covid era style ice creamery. They still don't let you eat in and they most importantly won't let you have a sample. For some reason they believe that providing samples will transmit Covid... Or they just got comfortable offering limited service. So you can't really find any interesting flavors without taking the risk of ordering a full order. The service was decent but I wouldn't return. I didn't feel like I had enough information to order something that I enjoy. read more

If I can give this a zero star I would new owners are not your typical friendly new owners that will care for all his customers... I hear the way he talks to his employees he makes rude remarks about them and not to those employees the customer service is the worst I'm not throwing anything shady but they discriminate people that isn't his race he treated my family like if they were trash and once he got to help his race he had a whole new attitude I will be reporting him to corporate and to end things there is a rumor he just fired his employee for no good reason I just know he overworks his employees and does nothing keep his business looking good what a good way to start business we miss the old owner she gave nothing but complete fairness spread the word read more

The ice cream is great but the customer service is absolutely horrific. I came in yesterday night(an hour before closing so not right before they close) and as me and my fiancé walked in both the young lady's there rolled their eyes at us and didn't say a word just turned their back and talked to each other. So we wait a couple minutes and all they say is "you ready yet or not" in a snobbish attitude so we order and we pay and I said have a good night and she scoffed and rolled her eyes. Like huh read more

The service great and the ice cream soo delicious , I ordered a mango frozen yogurt and coconut pineapple with a splash of strawberries and syrup and my daughter got piña colada, cheese cake and love portion all in a cup kids cup size, all flavors sooo delicious for a great evening! read more

Baskin-Robbins 31 Ice Cream Stores - Delicious tropical flavors and love flavors yummy - Ice Cream & Frozen Yogurt Near Me - Ukiah, California

These employees don't like their job , they half hand everything does it take 30 minutes to serve someone a scoop of ice cream? This place has gone down bad ever since the old workers left, the new ones are just there to gossip and mess around . Looks like a circus in there. read more

rude customer service. barely talked to me and my mother who just wanted a scoop of ice cream for my little sister.

Go shopping around the plaza on a nice day and stop by for some ice cream. No complaints! read more

Baskin-Robbins 31 Ice Cream Stores - a hand holding a cone of ice cream - Ice Cream & Frozen Yogurt Near Me - Ukiah, California

If I could leave 0 stars I would. The employees seemed to be projecting their anger towards me and my family and made our experience uncomfortable. The three girls working had an attitude over ice cream. They were short with their reply's, and even made it a big deal to return my money back over charging me one extra cup of ice cream. I will not be coming back to this location. read more

This is your typical Basking Robbins...loud graphics on the walls, teenaged employees and of course the ice cream. The girls were all very friendl and patient even though the bf had to do the usual and taste a couple of flavors. We finally agreed on a banana royale with chocolate fudge and blackberry ice cream. The blackberry is considered a regional flavor and may not be available everywhere. I will say the air conditioning in this store blows (haha). In the time it took the server to scoop the ice cream and serve the sundae the ice cream had started to melt at the bottom of the cup. Not great when it's over a hundred degrees outside. Overall still a solid ice cream choice. read more

Some workers here seem to be very lazy. Especially when there's no other customers there to keep them from running behind... Kind of upsetting especially because it's an ice cream shop read more

HORRIBLE HORRIBLE customer service. They screwed up my sons graduation cake and then basically said take it or leave it. It wasn't how we described the cake and there was NO writing on it!!! Nothing! The Manager/owner was extremely rude and kept blaming her worker when what she should have done was apologized and at least offered the cake for free. Then she said my mom would have to get at the back of the line when she already had waited in line. I will never buy a cake here again. ZERO out of five stars. read more

I don't come here often, maybe once a year. Last time we waited 20 minutes and then left empty handed. I worked for a place that would buy 20, 5$ gift certificates at a time, the last time they called ahead, the owner told them that she's too busy. This place needs some serious customer service skills. The ice cream is good of course, but if you have to wait forever and be treated like crap to get it, who wants it? read more

Not a bad ice cream joint, creamy sweet sugary foods. The cookies look better than they are but the pistachio nut ice cream is pretty good. Girls behind the counter are friendly enough but nothing to brag about. All in all a nice stop on a hot day. read more

Yummy...yummy! Love their $1.31 scoops on the 31st of the month. Friendly staff for the most part. Always clean. We like to sit outside and enjoy our ice cream. read more