The employees were so nice and helpful and made our experience great! Despite going in five minutes before closing time, they accommodated us and were extremely kind. 10/10 experience!!!!!!!!! read more

Honestly one of the friendliest Baskin Robbins I've been to. Employees were super nice, fast, and actually seemed like they enjoyed being there. Place was clean, service was great, and they made the whole experience easy. Definitely coming back read more

I paid for a 3 scoop sundae and walked away with nothing . Let me explain; I had gone to this location probably every week for the last month, and if I'm honest..they've never been the friendliest bunch, but this is the location nearest my home now. I ordered the sundae, and definitely got the impression the young lady would rather be doing other things..I don't take much personally, so whatever :) she didn't add a lid to the sundae and I ended up asking for one. no problem. ok, so apparently I didn't secure the lid all the way and as I'm stepping into my car it flips out into my car(only the whipped topping and the nuts. spilled out) .i walk directly back in, explain that I didn't secure the lid and dropped the sundae. One of the clerks hurried me to throw it away, saying "throw it away, I'll fix you another one" as some of the whipped cream was dripping on their floor. ok, thanks I say..she then pauses and say's she needs to speak to her manager. I'm 53 years old..I don't haggle over sundaes, so I say, that's ok..I'll just take a refund, she then says "we don't do refunds" and proceeds to fix another sundae, the looks at me and says "you will need to pay for this" excuse me? you directed me to throw my sundae away so naturally I'm presuming you'll make another one at no cost. My ice cream was still intact in the cup, if I need to pay for it all I needed to pay for was the whipped cream and nuts long story I know...she argued that she didn't know there was ice cream still in the cup..and ultimately agreed to make another sundae. By this time..I no longer want ice cream. Won't be back. Horrible customer service. read more

They close at 10... we went in at 8:45 and they were cleaning up already. There were 3 workers and none of them greeted us, looked us in the eye, or helped us for a good 5 minutes. We felt very uncomfortable. Waffle bowl was also stale. read more

Store was clean, employees were friendly and service was great. Ice cream is always delicious.

Hey, it Baskin Robbins. I'm almost 50 years old and have been going to Baskin Robbins since I was knee high to a grasshopper. This particular store was clean and the service was excellent on the night we went. Several other reviewers complained about bad service so maybe they fixed that. I wish they would have had more tables as we had to sit in the car to eat our ice cream but that was no huge deal. We both had a Banana Royal and we were go happy with what we had. Bottom line....Great ice cream and great service = happy customers. read more

Ice cream went bad? Normally I love Baskin Robbins, but unfortunately I'm not sure if I should go back to this location again. I went with 2 friends, and we each got 2 scoops with different flavors. All three of us got sick the next day. Not sure if there was some sort of refrigeration problem or every flavor we got went bad. I had to leave work early. read more

Yum!! I came on a Tuesday when they do $2 scoops and got two huge delicious scoops of chocolate chip cookie dough! The guy working was very nice and let us try any flavor we wanted. I'm so glad I stopped to get some ice cream here. read more

Well, Baskin-Robbins does have the usual flavors - chocolate, Choco-chip variants, vanilla, vanilla- choco mixes etc. Their portions are huge for me. So if you're looking to have just a little bit I would go for one scoop! They also have specials on few days - I remember Tuesday. (See my pictures) The waffle cones there are decent and not soggy like other places. They also have birthday cakes and deliveries. Despite being a chain (not local) their cakes are decent. Location is near LSU on west lee drive. So it's close by. - maybe marketing isn't as great so you won't have as good an experience as compared to other places. read more

The staff was not polite and rather throw away ice cream than to honor the customer birthday redemption. I told her before I ordered I was using a birthday code and she never once said we can't do it due to already reduced prices on scoops. I had no knowledge because I don't visit this place often. I should've been told I couldn't redeem my birthday scoop before I ordered. She threw away the product. I'm sure the owners wouldn't appreciate just throwing away product. To say the least I will not return and I see why they don't have any customers. I will let everyone I know as well. I drove to two locations to redeem my birthday and Tmobile Tuesday code. I spoke with a male before I arrived to make sure they could scan both coupon codes. read more

I found why this place is awful. it is the boss. he is stingy. my 3 scoop sundaes should be 2.5 ounces. I barely get half a cup. he doesnt believe in this employees getting tips and pays them bare wages. I pay for extra toppings and get crumbs. avoid avoid avoid. Go to starring lane Basking Robbins. employees treated better. proper serving sizes and when you pay for EXTRA you get it. tip those nice workers too. they work hard. posted on every review site. bad bosses should be called out. read more

Ice cream, some of the best ice cream cake around and even ice cream pies? A true fan over here and have been one since I was a teeny tot. The ice cream there still tastes just as good as it did when I was a kid. I can't get enough of their ice cream cakes because I love the ice cream and the cake together. You can choose whichever ice cream flavor with any of the various cake flavors, then bring home to feast on or for a celebration. You must let the cake thaw a bit before you cut into it. Have you ever any of their ice cream pies? OMG, they are amazing! Yes, it's a pie shaped filled with decadent ice cream topped with cookies, chocolate or whatever your heart desires. The owner of this location was super nice and I am looking back to returning for some more ice cream goodness. Whether it's frigidly cold or boiling hot outside, ice cream is something I crave often. This is located in a cute plaza with Mr. Ronnie's Hot Famous Donuts and even a nutrition shop. Pop on by before heading to an afternoon class or an exhausting day at work; you are in for a treat! read more

Baskin Robbins - I have always loved the Baskin Robbins color scheme. - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

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I have visited this location twice and on both of these visits the employees were rude and the availability of products were limited. I went to get a banana split one night and they were out of bananas, about a month later on 5/17/18 I returned for a banana split and they were out of vanilla ice cream. To be an ice-cream parlor and be out of the basics is crazy. To further get mad at the customer for not wanting to order anything else and choosing to leave because of their incapabilities of making what I wanted is absurd. Will not be returning. read more

I visited this location on 1/21/18 at about 9pm, and I must say I do not plan on returning. The ice cream was good, but that is usual for the company. The night staff (two females) however were extremely rude to my girlfriend and I. When greeting the female who prepared the ice and asking her for a sample, she said nothing, and just simply handed us the sample spoons. When we respond with an immediate thank you, she said NOTHING. Once we moved our way up to the register, the cashier also forgot, or did not want to greet us. She checked us out with out and single word. Who knows, may have been a bad night, but presentation is everything! These two young ladies are a terrible face for the company! Last but not least, it would been really helpful if the workers would automatically ask if one needs a to-go lid or not. read more

This was our second time to visit this baskin robbins & we won't be back! The employees were both very hateful. They gave us rude looks the entire time & after like we were a burden. We didn't even know what we wanted to order yet and we were rushed! They acted like their job was miserable! Definitely a poor experience. read more