I want to show you what we were supposed to get and what we got. Then we bring it to the attention of a worker and they gave us excuses for why it looks like this we even asked for a manager and there wasn't one this is for my daughters 5 birthday and this is the customer service level baskin robbins is on these days stay clear and don't be fooled like I was district manager can contact me at +19169496296 thanks read more

Baskin-Robbins - What the cake was supposed to look like The Unicorn - Ice Cream & Frozen Yogurt Near Me - Carson City, Nevada

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Unfortunately, no alternative but to give a one star, would have given a zero. Went into Baskin-Robbins on October 17, 2022 at about 7:00 pm with my daughter and husband. There was two young female employees and a male employee. As we were deciding on what we wanted, we observed the male employee wiping his nose with his hand and them we see one of young female employees spraying the can of whipped cream into his mouth. Needless to say we left. Attempted to call the store to give a heads up to manager or owner as this kind of behavior is not okay, I am thinking big health issues! Unfortunately, no answer and no way to leave a message. As this is very serious, I saw no alternative but to write this review. read more

If it wasn't for the unseasonably hot weather, this business would go broke. I was glad they added a drive thru, but they should make sure their employees can remember an order for more than 5 seconds. I ordered two quarts of hand packed chocolate chip ice cream, and when I got home, discovered I had chocolate. I guess I learned an age old lesson - they f--k you at the drive thru, and don't be lazy. Go in and get it yourself. I love Baskin-Robbins ice cream, but have a problem with employees who could care less about their jobs. read more

Went in for a free 4oz birthday scoop for me and my son (our birthdays are a couple days apart) I got sent 2 separate emails for each scoop. Guy scoops my ice cream and I show him the codes for him to scan . He then says he can't do 2 codes ...I'm like ok do a separate transaction and he wouldn't. I had to pay for my FREE birthday ice cream. Ridiculous and false advertising read more

Friendly service and they had Baseball Nut, my all time favorite flavor. It's a vanilla ice cream with a raspberry ribbon and cashews....I'm getting re-interested just thinking about it. read more

This is our family favorite ice cream place. Too much flavor to choose from and you can order a ice cream cake for any occasion. Something different. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Carson City, Nevada

I've only been there 3 times and 2 out of those 3 times, they always tell me "we don't have that at the moment". On one visit, I was told that twice to two flavors I asked for. Being the only BR in CC, they should be better equipped with ice cream, especially when it comes to seasonal flavors. Now any time I ask for any flavor, I flinch in anticipation of them telling me they don't have what I'm asking for. read more

We're from LA and we don't have a drive thru ice cream parlor Mariana was the best!!!!! She was so helpful and friendly! She truly made our afternoon ice cream experience extraordinary :) read more

I went to the Carson City, NV location twice in the same week and realized on my second visit that they overcharged me by a dollar for the same item on my first visit. Since I still had both receipts that were date and time stamped, I contacted the store manager by email once home and she said there was nothing she could do about it since it was too long ago, (it had been 4 days), she didn't know who worked that afternoon, (not sure why it mattered, but she has employee records she could check since only two people were there), and she didn't know what I ordered, (they have numerous cameras monitoring your every move there so she could have looked at the footage to verify what I was eating since I ate it there). She just told me to watch my receipts in the future so it doesn't happen again. I feel that is a copout and bad business practice. She should have at least offered a gift card for the overcharged amount. Her non-chalant attitude about it almost made me feel as though it was a ploy to get extra money from customers. I gave my review two stars merely because the ice-cream was delicious, and although there was an error ringing me up, the staff was at least very pleasant both times. It was just the manager that was dismissive. So just make sure to look at your receipt and verify that you paid for what you got. For me, they charged me to "Add a Boost" when I did not order one. read more

Ice cream in Carson City is hard to get - at least a good ice cream. Since small business have a hard time keeping employees and paying good $$ to keep the good ones the only thing that helps is to have good customer service. I was at basking robins on Friday and Saturday and the kids- teens that work there are awesome!!! Responsible and seem to know what good customer service is. We ordered 3 different ice creams /different servings with specific requests and they got it right the first time and served us pretty quickly. Very friendly too!! Kudos to the owner to find good employees read more

The kids working there don't seem happy. It seems like they're getting mistreated. The ice cream I got served was hard and gross. Would not recommend going here. read more

My grandmother went to buy a Ice cream cake for my mother's birthday today ...wile waiting in the(empty) drive thru for about 15 mins being told twice that the girl would be right with my grandmother ...she finally answers my grandmother with a what do u want ..... Yes exstreamly rude, well my grandmother asked for a chocolate cake with my mother's name on it she is told that " she can't do that through the window and that it's not like she could pass it though the window" with a very rude voice . My grandmother tells her that she is disabled and can't walk inside. The lady tells her " well I don't know what u want me to do about it" and ends the conversation. This place has no costumer service and is a joke they are discrimatory against the handicapped and corporate should retrain and or fire the employee. ...i do not recommend this place.. read more

I've been going to this location and through this drive thru for forever and I've never ever experienced such disrespect like i did tonight. We went through the drive thru and it took 5-10 minutes before they asked for our order. On top of that, when we ordered each ice cream they would ask "is that all" in a disrespectful manner. Once we ordered and got to the window, the three girls that were working were standing around, laughing, talking, looking at us, and rolling their eyes. When given our ice cream, they had an attitude and there was no interest in making sure that we were taken care of and satisfied. I'm extremely disappointed and don't think i will go back. read more

I ordered a cake and asked for primary colors (blue, yellow, and red) with a "happy birthday" written in green. I was really excited but when we got the cake it was orange and red with happy birthday written in yellow. I didn't have time to ask for a remake so this had to do. Not cool. read more

I came to this location, when I entered the building you could tell by the looks on the employees faces they were not happy to see us. We were not greeted when they finally asked what we wanted it was with a huge sigh. We finally got our ice creams and wanted to sit at a table they were all filthy. So we took our ice creams outside. While outside we heard a car pull up to the drive thru. They were there a good 3 mins before they were greeted. At this time no customers were in the store. They never greater him again. Instead the three employees two girls and a boy were standing around eating their samples and laughing and talking. The customer in drive thru sped of angry. This experience makes me not want to come here and spend the extra dollar going to scoups. read more

Once again I was disappointed. Went to baskin robbins at 8:50 and was told they were "closing soon". The hours online show they close at 10pm. read more

Ordered a chocolate milk shake to be made with vanilla ice cream and when arrived home it was made with chocolate ice cream. Disgusting!!!!

Never again will I be going to this business again! I had to wait pretty long in the drive thru and on top of that wait even longer to get my ice cream. When I had mentioned the wait the staff completely ignored me and rolled there eyes when they were ringing me up. The drive thru counter had looked like it hasn't been wiped down for days! It really says a lot about how much they clean the place!! read more

I'm.partial to Hagan-Daaz but their ice cream isn't bad. My Oreo-Cream in a waffle cone was excellent. Service was polite.

I used to love going there for some ice cream and enjoyed inviting my friend. But on friday March 13th I felt very uncomfortable with the service. There were 3 employees present that saw me and my friend but not one of them asked me if I could b help till about 5 minutes when there were only me and my friend present. One of the ladies just walked by saw us but not even a hi hello so will b with u in a bit. So for now on I'll tell my friends of how crappie service they have. I hate saying it but it's true. We were the only ones there so y b treated crappie read more

Helpful staff and always awesome ice cream. However, minus one star for when my coworkers and I went in to buy an ice cream cake and the really friendly employee told us how old some of the cakes in their freezer were. He also said that his manager was trying to get them to push the old cakes. Ugh! Because he discounted the old cake, my coworker bought it. Surprisingly, it was really good. I just don't want to know it's two months old. read more

Went to this location at about 6 PM on a Saturday. First of all, the line in the drive thru was about 4 cars deep but it took SO LONG. I just assumed that maybe they were slammed inside. When I finally got up to the window I could see in the lobby and there was absolutely nobody. Why was this taking so long?! Next, my order. I ordered one hand packed quart of ice cream and a milk shake. When the girl handed me the quart I noticed it was unusually light. I popped the lid off and it was only 3/4 of the way full, lightly packed. I mean they didn't even try to fill this thing up all the way. I waved the girl down to come back to the window and showed her the container. She said "oh, do you want it filled all the way?" UH YES. I didn't just pay $8 for hand packed air! I feel 2 stars for this place is generous. There were two people working the counter and nobody in the lobby except for a family that had already been served. There was no reason for this poor service. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Carson City, Nevada

Not the best had to ask the young lady to wash her hands before helping us after take out he trash .?!The counter was very dirt but besides that I still bought ice cream . I would only hope a manger would read this you guys need help a lot of help lol read more

Took my little cousins to get some much needed ice cream after a day of fun. I usually like this place, but when we got in, they had all the ice cream packed up. It was around 8:30. According to their sign and google, they still had an hour and a half before closing. They told us we could still buy stuff from the prepackaged cooler, but if we wanted to do that, we would have just gone to the store. As we were leaving, we saw them turn away 3 other customers. Not sure what kind of business this is. Went to McDonalds across the street. read more

I request Lemon Custard every time I come in. It seems a summer flavor to me. It is only carried for a few months out of the year. I would like to request that it be carried year-round. I also just had a perplexing experience at the drive-through. I am a disabled person. I watched the delivery truck leave at 11:09. I pulled into the drive-through right after the truck left. At 11:19 no one had come on to take my order. I drove around the front to see if anyone were inside. There were employees inside. So I drive back around and waited at the drive-through another two minutes. Finally I called and explained where I was. I was hung up on! By this time I was frustrated so I drive to the front and went inside. The employee or manager barely apologized, saying "I forgot to put to put the headset on. We just had a big delivery and the truck just left." I replied, "Yes, the truck left 12 minutes ago because I saw it leave and I've been waiting outside ever since and even called just now." She said, "Yes, the truck just left. What can I get you?" Don't expect me to go back to this B&R. The customer service SUCKS filthy canal water! BOYCOTT BASKIN &ROBBINS!!!! read more

Overpriced!!!! I bought a two scoop hot fudge sundae and the guy used a small container where the ice cream barely fit. And squirted maybe 2 tablespoons of hot fudge on it which was falling over the side. I asked him why he uses such a small cup where there is no room for the ice cream or the hot fudge, he said he could put more on if I wanted. I said there was no room. I left pissed and will. Ot be back. While he was preparing my sundae the other female worker was cleaning the tables. He was talking to her the entire time while making my order. I believe he blew it. read more

I'm giving this place two stars because of the customer service. My family and I came in around 8:45 at night on a Saturday night and these two girls were working. They didn't even care to say we will be right with you or anything and completely ignored us. One girl was doing a drive through order and the other one was washing dishes. Finally the one washing dishes finished and turned around to say what can I get for you. Didn't even wash her hands to handle my food. We noticed these two girls were so focused on getting the store cleaned instead of customer service so that they could be done at 10pm when they closed. We could tell they were doing all their closing procedures, such as cleaning bathrooms, prepping the freezers, etc. I was not very pleased about my experience. And to add on, they hadn't kept up with the cleanliness of the store. Tables were dirty along with food and trash all over the floor. I would have left a survey on their website except there is a white line down the page of my receipt. So I hope this message gets passed along to a manager. I gave an extra star because the ice cream was good. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Carson City, Nevada

The ice cream is good, the service is terrible. Tonight we went to the drive-through. There were 4 young teenage girls who were apparently "working". They were eating pizza, laughing, talking, hanging out with a friend, basically just having a great time while a long line formed behind us. Only one girl was scooping ice cream (in between all the talking and goofing off), while her coworkers were busy not working. One girl was in the dining area playing with a boy's hair and face. There was not one customer in sight in the dining area besides the boyfriend. I'm glad they have fun at work but while so many people are in line? Really? It took 20+ minutes to get ice cream. Ridiculous. These teenagers girls should not be working alone on a Friday night. We didn't see an adult or supervisor anywhere. I'm pretty sure it's against the health code to eat pizza around the ice cream and food prep area. Yuck. Get someone there to supervise! read more

Employees being abused. We walked in (first time) around 3pm on a Saturday. A 30 yr old female worker's tone of voice caught my attention. She was scolding a young Asian male worker because his arm supposedly touch the inside of the ice cream barrel. She completely emasculated him in front of customers. Then she punished him by ordering him to "go clean up the mess" meaning the customer dining area. I felt bad for the kid and asked him if he was ok. He replied that it was his own mistake. I reassured him that abuse is not acceptable for any reason. My husband and I agreed that the female worker was hyper and probably on something. It's a scary place, we won't be back. Too bad because the California stores aren't anything like this. read more

My daughter went to get an ice cream with her friend. The server Aaron was not trained properly. I gave my daughter ten dollars. She came back home shortchanged. She didn't realize it until she got home later that evening. She called next day and asked to talk to the manager and they said they couldn't talk to them. She went in person and finally got the supervisor. She told her about the transaction and explained that the cash register should be over by the short changed amount. They explained that any overages go into their tip jar. That seams a little sneaky. If my register was over I would train my employees better and explain that stealing from customers is not good for business. My daughter asked if they can review the camera footage and see the transaction. They said they would and get back to her. Well you guessed it they didn't. I don't care if a young person made the transaction. They should be treated with respect and this kind of situation should be treated with urgency. Obviously she is not making it up. She has the receipt and details. The employee was there the next day while she was talking to the supervisor. It is not the amount of money; it is the principle of the matter. As a business owner myself, I would never think of treating one of my customers like this no matter what age. I have refunded customers before just to make them happy. They seemed to be disturbed over the whole thing. I have been going to this location for 18 years or more. I won't be back. I don't do business with businesses like this. read more

Went in with a coupon from the boy scouts cards. Employee said that the owner said it was a mistake and they wouldn't honor the coupon. He then proceeded to cut my card and took the coupon. Horrible service and ice cream wasn't very good. Go to yogurt beach in North carson. Fresher ingredients and more for your money. read more

I was in the drive thru for 25 minutes i then called and asked why the line was not moving i was then told by an employee that they where training a new employee. When i finally placed my order of 2 ice creams one of which was a 1 scoop of chocolate fudge and the other was a double scoop of rocky road and mint chocolate chip. When i pulled up to the counter to pay my total was $7.49 and i asked for a manger. The girl told me there was no manger in duty at the time so i then asked for the person in charge and then a employee by the name of Jared came to the window and i asked what was taking so long and i told him the customer service was horrible and that i am a store manger and this was unacceptable. He then just stared at me and said "oh well" i then said the least you can do is compensate your customers for waiting 25 minutes in the line. And he just continued to stare as i handed my card over to the lady to pay for my ice cream. I then asked for corporate's number and when she came back she then said " we don't have corporate's number " so then i asked " well then can I have your store managers number because this is really unacceptable" they continued to say they where unable to give that information out so i had them take down my name and phone number to be contacted back. I then asked for the store managers name and i was told " Bally " and "christy" when i was handed over my ice cream i asked the girl to put lids on the ice cream and put in a bag. She did . I then drove off to my destination. And when I reached my destination and open the bag I then found the two ice cream's with lids on them but no spoons in the bag. Then I called back to the store and Jared answered and I told him that there was no spoons and that I had already reached my destination he then just said sorry and hung up . I was extremely dissatisfied with this customer service that I received today I have never in my life received customer service where i waited so long and got nothing in return but rudeness. This occurred 8-4-2018 at the Baskin Robbins located in Carson city Nevada on north Carson street. I do not intend to go back to this location as i have been before and have recieved excellent customer service. read more

Not at all happy with the way the owner treats the employees. Talks down to them..almost to the point it's embarassing to watch....I felt soooo bad! Love the icecream and the service but after what I witnessed on my visit there, I am horrified. read more

Whats going on with this place? The last two times my wife and I have visited for a cone and they are out of several of the normal flavors. I can't think of a time in the last 20 years of going to this place and they were actually out. Disappointing... read more

We went for an ice cream...instead of getting a cone we ordered it in a cup, then decided we would get a topping. The charge came to ovcer $9.00 and when I said something I was told that I should have ordered a sundae in the first place and it would have been cheaper and it was too late for her to change it now. Why didn't she advise us in the first place? Of course we left no tip. The other thing is when you order a single scoop in a cup you get what looks like a junior scoop. We have been going here for over 12 years, but you can be assured we won't be back nor will we go to the Subway next door as it is the same owner. read more

I wish I could give it a 0!!!! Kristy (the manager) is AWFUL!! Not only does she have TERRIBLE CUSTOMER SERVICE SKILLS, she also has a hard time being polite and spelling. I couldn't even get to my last name before I decided to cancel my order. GO ELSEWHERE, unless you are looking to WASTE TIME AND MONEY! TIP: hire a new manager and maybe you'll get some customers. read more

I showed up to pick out a cake for my son's birthday, I looked up what time they closed and it said online and on the door that they close at 10pm. I got there at 9pm and the doors were locked and the girls inside looked right at my boyfriend and I and didn't even have the courtesy to even come outside to let us know they were closed. They sat behind the counter and stared at us then walked out of view to hide from us. They should really have some kind of sign to say that they are closing early. read more

Incredibly rude and poorly trained employees. They gave my daughter a scoop of peanut butter cup after she asked for Smores, and she has a severe peanut allergy. The assistant manager, Kristie, had the nerve to accuse my daughter of faking an allergic reaction to get free ice cream, all while the EMTs were treating her for an actual medical emergency. Spend your money elsewhere. read more

Nice employees for Nasty rock hard ice cream.... Very unfortunate no good ice cream in Carson City.

The store is very clean and the employees are very nice. They are very cautious about people with peanut allergies too. They make me feel welcome and I will definitely be back. read more