Why? Why does the phone number not work so I could call them and complain? No, I am forced to leave a 1 star review instead! Really just wanted to drive there and show them the hair that was inside my ice cream! But why go all the way there and have some young teenagers stare at me with a blank face who really don't give a flying f*ck! Not to mention the young girl didn't get my order right either. So dumb that you can't go somewhere and not have to worry about your order... no wonder it was closed down for 6 months. read more

Baskin-Robbins - Disgusting hair in my ice cream - Ice Cream & Frozen Yogurt Near Me - Colorado Springs, Colorado

Horrendous service. Using sample spoons to eat ice cream. Will serve with a containers covered in caramel. No apologies. I asked does the owner know and their reply was that they dont care. read more

Baskin-Robbins - Sample spoons for icecream. - Ice Cream & Frozen Yogurt Near Me - Colorado Springs, Colorado

It has been so warm lately that we had to stop by and get some ice cream! Haven't been here in years, I grew up coming to this location, and it's great it is still open. The staff were so welcoming and kind, they let's us try some flavors before picking. I chose the cotton candy, it was so sweet and creamy. I chose the waffle cone in the cup so it's easier to eat because the cone will fall apart while the icream melts and the cup catches it all. The waffle cone was amazing, crunchy, and sweet. They have so many flavors to choose from, and they have new ones that change with the season, so you can try new flavors all the time. It was hard to pick a flavor, but I love the classic cotton candy. Will need to come back sooner to try something new! read more

Baskin-Robbins - Cotton candy - Ice Cream & Frozen Yogurt Near Me - Colorado Springs, Colorado

I was there on 3/27/25 at Stetson Hills in the evening and first I noticed the guy working who scooped up a scoop for someone had a hair within the ice-cream attached to another piece of ice-cream! He actually threw that scoop away and rinsed the scooper but served them another scoop out of that same container. It should have been thrown away! The two boys working didn't use plastic gloves and their arm was touching the sides of ice-cream containers! The glass in from of all the ice-cream was very dirty, as well as the front glass of store. The counters dirty and credit card area was disgusting. We sat on a bench and chair to eat our ice-cream and the white chair was dirty, as was the floor, mats! I will never go to this place again! Health dept. needs to check this location! read more

This is the last time I go to this store! Horrible service, and they are always out of something! Didn't even have plain chocolate ice cream! Way overpriced!!!! read more

Antonio made this experience amazing!!! Soo helpful and friendly. Really above and beyond customer service. Will return to this location for his expertise and helpfulness anytime!!! Thank you Antonio!!!! read more

Writing this review because there has not been a single time that I have gone where I was able to get what I wanted. Without fail, they are always out of half of the basic items. The last time I went in a few days ago, there were other angry customers as well. She had placed an order online, paid, and came to pick up and was told sorry we are out of that. Oh and sorry we can't give you your money back. Here's a gift card. This past time I got, sorry we are out of bananas, sorry we are out of hot fudge, sorry we are out of bags to carry your ice cream in. On top of that, the gal taking our orders had a massive hickey on her neck. Not exactly professional or kid/family friendly. Love Baskin Robbin's, wish there was a different location closer. read more

Ordered an ice cream cake from BR. The staff on the phone were SO nice. Eager to create something special, the staff made awesome suggestions. They were also very accommodating in keeping the cake in their freezer until I came to pick it up at my convenience. Thank you. Everyone loved the cake. read more

The staff is usually very friendly when we come in. They are never out of any of the flavors we are looking for. And this is my daughters favorite place to get cotton candy ice cream! I recently tried their mangonada and it's realy good. Very refreshing on a hot summer day. read more

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Everyone was mice and the store is clean but they should just use a regular spoon as their portions are silly small. $5 for two spoonfuls. I won't be back. read more

I just went over to purchase two pints of mint chocolate chip and chocolate fudge. To my surprise, they were not filled properly how they should be. Shame on the store owner for not properly training her employees to do the job right and keep customers happy. Next time I will go across the steeet... (Edit: I've included photos of the ice cream as how I got them. Mind you I have not eaten out of them yet) read more

Baskin-Robbins - a cup of ice cream and a bowl of cookies - Ice Cream & Frozen Yogurt Near Me - Colorado Springs, Colorado

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I ordered a turkey cake for thanksgiving! It literally melt when I come home lol and I live about 25 minutes from this baskin loco, but that's okay because surprisingly it was still delicious :) it just look atrocious and not at all like a Turkey and my guest throw an egg on my head because they were like wtf is that? And they got mad and left lol, But jokes on them the flavors were still baskin Robin top tier delicious! read more

Baskin-Robbins - a chocolate cake with caramels - Ice Cream & Frozen Yogurt Near Me - Colorado Springs, Colorado

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Who doesn't love ice-cream? Baskin-Robbins has the best Mint Chocolate Chip ice-cream ever.. and that's exactly what I ordered when I got there. Yum! There was only one employee there and she did a good job attending to my husband and I. I sampled one of their new flavors, Cannoli, I believe. She said that you taste more of the pistachio than anything else. I had to pass & go with my usual. I only got a kid's size (had a big meal beforehand) & my husband got some kind of peanut butter, Oreo, and caramel shake. Too decadent for me. Mint Chocolate Chip is just refreshing for my pallet. So, a tidbit, my mom's favorite flavor is their Pistachio Almond and a long time ago, she literally bought the whole tub from Baskin-Robbins. Curious, I asked the employee how much one tub was. It's around $70. FYI, if anyone was wondering ;) Overall, great place and we will definitely be back to get our ice-cream fix! read more

Baskin-Robbins - Mint Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Colorado Springs, Colorado

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Don't order for delivery!!! They screwed up 3 of the 4 orders. Wrong topping on one, made a large sundae small but paid for a large and not even a teaspoon worth of hot fudge and even less on the marshmallow topping, 3rd sundae was wrong size as well and a teaspoon of fudge read more

Staff is always friendly. Hasn't been very busy at the times I go in, albeit I do go in at odd times. Great selection. App works here. read more

Baskin-Robbins - butter pecan and pumpkin cheesecake - Ice Cream & Frozen Yogurt Near Me - Colorado Springs, Colorado

Employees did not seem interested in costumers and lied about amount of ice cream left. They stated they did not have enough for a small shake but had enough for several scoops. They took forever to get my sister's order, while my milkshake was blending. They also ignored costumers, while joking with each other. Along with ignoring costumers and lying about products, they also forgot my order while making it. Pretty sucky service. :( read more

ordered a cake with a bunny on it not sure what we would get and we got the most gorgeous the most beautiful Easter ice cream cake We are so in love with it It is so cute kudos to the decorator!! Thank you so much!! read more

Baskin-Robbins - The center bunny is so precious and his little grass patch and eggs.. We are all just in awe of this adorable cake. Decorator you're amazing - Ice Cream & Frozen Yogurt Near Me - Colorado Springs, Colorado

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8-6-2022. My 10 yr old daughter wanted an ice cream. Was in line next to be served, us being the only black people in line, they started calling white peoples behind us and served them. Some people appeared shocked. We didn't make a scene, tired of this old hat racist establishments just left and bought elsewhere. read more

I did everything right.... ordered through the pay, PAID, and set a day to pick up ice cream cake before my husband's birthday and I show up at recommended time 1PM..... only to be waiting 5 minutes for Amy (one of the managers I'm guessing) and another associate to LOOK FOR my receipt of purchase only to say it was misplaced and if I can give them an hour to make the cake. I came back next hour and cake was made but leaving disappointed because it should've been made and not been a neglected priority. read more

Nice local small shop to go to. Big smiles from employees, always feel welcome. Ice cream is perfect whether you get a cone or a quart.

The owners are thieves. They made my ice turkey with bad ice cream then took it back saying they would "call me. I had to harass them to get them to call me back then nothing happened. They took my money and my turkey so they literally robbed me. They offered a gift card and I told them I did not want to do business with them anymore and I wanted my money back - but nothing. DO NOT DO BUSINESS WITH THESE THIEVES!!!!! All other businesses would have given me my money back to begin with. We did not eat the turkey - it was gross. We have been buying the same turkey for years but no more. Very disappointed with these bad bad business people. 9/18/18 I saw some people saw my post recently . Just an update thee was never a resolution . They robbed me and that's all there is too it . They had kept the money and kept the turkey so to me that's robbery. read more

I would put NEGATIVE stars if I could. 4/2/2018 I took my children to the B-R on Stetson Hills Blvd in Colo Spgs for their 31st sale. I specifically asked for the sale price before ordering. The male who helped us asked the other clerk (a female) for confirmation on every step - looks like he was in training... The order price was REALLY high- it turns out they charged us for REGULAR prices= $9.74 It should have been $1.50 per scoop!! $6 plus tax. I asked him to check to make sure it was the Sale price for 4 scoops... assured me it was. And, then said the printer paper was out- so I could not see how much I was charged for the ice cream. Today, I looked up the prices... WHAT A FRAUD Baskin & Robbins!!! SO sad!! read more

The people at this store were awesome. I needed a gender reveal party cake. Was able to have a nurse call Susan,and she made a beautiful" It's a boy" cake,for later in the day. Everyone loved the cake. Thanks, Susan read more

I came in for 3 medium milkshakes that were ALL the same flavor. It took her 30 FUCKING minutes. It was some blonde girl with glasses. So damn annoying ugh read more

Just called this store, 1 mile away, and they do not deliver? Funny the website says they deliver?

The friendliest staff, also gives military discount. Every Wenesdays it's 15% off for military. My family enjoys this Baskin Robbins.

Went into this location this evening around 9:15 and was very disappointed to see that over half of the ice cream had already been put away and it was all of the good most popular flavors. I don't go out for ice cream much but when I do I like to get what I want. When I asked the girl was pretty rude and just said this is all we have but I heard the girls talking about how they wanted to leave as soon as the store closed so I am guessing that the ice cream had been put away already. Disappointing ice cream trip for sure. read more

YUM!!!!!! Visited today and it was delicious. I had the Oreo sundae and a double scoop in a chocolate dipped cup. Generous scoops! Much better than Dairy Queen and the service was excellent. We also received a great coupon so we will be headed back within the week. Two thumbs up! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Colorado Springs, Colorado

Service was horrible tonight. Older lady who I presume is the manager was very grumpy. I was asked if i wanted a bag and when i said "yes" her employee handed me the bag and said "here" and moved on to the next customer before I could get my ice cream bagged up and moved out of the way. And how does Baskin Robin's run out of their signature bubblegum flavor!?!? Customer service goes a long way and this location is lacking. read more

Service and quality have declined recently. Service was horrible and so was the smoothie. Employees did not know what they were doing. It seems a lot slower in there since a new, clean and customer friendly Daity Queen opened up down the street. What a shame! read more

They are already closed, I got there at 9:45pm and drove from a few miles away. Not Cool.

Great ice cream, great service - what more could I ask for? The ice cream was great and they can a huge selection. Even though we went in 30 min before closing, they weren't running low on anything or trying to rush us out the door. The server was really friendly and chatted with us for a while. read more

I went in for $1.31 ice cream scoops and I was very disappointed because they only had one person working. It was very busy and people were coming in large groups. I didn't get to try the ice cream I wanted because the lady working was pissed. She was an old german lady and she was rude. Finally another person comes in and helps me, she was a younger girl but she looked a little stressed because she came in the relieve the other woman. The older lady left and the young girl was all alone and had alot of customers. I think the store manager came in or a co worker to drop off keys and was trying to talk to the girl when she's clearly busy! Ugh, I love this place but they need to hire more employees during high volume days. read more