The smallest scoops given for 3 two scoop sundaes. This is after literally 1 bite. Disappointing. I'll just get hand packed from now on. read more

Baskin-Robbins - "Two scoop" sundae. - Ice Cream & Frozen Yogurt Near Me - Hemet, California

I came in on a Saturday night 8:15pm the two young ladies working informed me as soon as I walked inside that they are not making any drinks with an attitude. Horrible service!!! No welcome in! I will not be coming back to this location. Purchased a Dubai Sundae, worst $11 spent. I only spent my money there because my daughter was looking forward to it. Tables and counter were sticky. I've had way better experience at the BR off State in San Jacinto. read more

Chocolate malt with chocolate ice cream super yummy. That's all I have but the app wants more.

Jose need to taken off the cashier register he didn't listen he charged for a single scoop and we asked for a kids scoop he didn't even give us the right amount of change we had that happen one other time they caught there mistake and they said we would get a senior discount next time we come back. This time service was not good read more

Sheila made me the best mf milkshake I've ever had. I'd shake my ass for Sheila. Will be back. read more

Baskin-Robbins - milkshake Oreo Cookies n Cream - Ice Cream & Frozen Yogurt Near Me - Hemet, California

Spent $50 on ice cream. Sat down. At 9:01 we were asked to leave because they were "closed." This is not how you should treat your paying customers. Lock the doors so no one else enters and let your current customers finish their ice cream. Won't be back until you train your staff. read more

As a surprise for my Birthday, my husband ordered me an Ice Cream Cake. As always, it was delicious and pretty to look at. I wish the other 31 Flavors hadn't shut down. That store was much closer to us than this one. read more

Baskin-Robbins - a cake in a box - Ice Cream & Frozen Yogurt Near Me - Hemet, California

They got my wife's order wrong, she goes back. They talk to her like she's stupid and being disrespectful very gaslighty. Then they take their sweet time to re make her drink obviously on purpose. Don't worry we r going to call corporate (; f u. read more

Worst ever experience at BR, ever. In fact the ONLY bad experience at BR ever. We went in to the Stetson store we always go to, ever since it opened many years ago, and the young boy working there went beyond rude. He argued with my husband about the weight of ice cream, ignoring other customers, with a smirk on his face like he was auditioning for the gong show. I wasn't paying attention at first, but when he began to get louder, and my husband go louder, I was shocked. I used to work at Baskin Robbins when I was a high-schooler too, but never, ever would I or any other employee have gotten away with such antics. It would have resulted in instant termination. Fortunately, there is another BR nearer our new house, so we will be going there from now on. The employee's behavior was inexcusable. His manner was rude. I think he said his name was Steven, but if that is not correct, I'm sorry. I do not remember seeing him there before, but then again, there has never been a reason to remember a particular employee, any more than they would remember us. read more

The young lady with lots of ink at the counter is very kind and efficient. Because of her good work ethic and customer service she deserves a raise. Try the lemon sorbet. read more

The shop is clean. The workers are very kind. Baskin Robbins State Street, San Jacinto has been part of my weekly outing with my kids and their friends. read more

Baskin Robbins great ice cream place the ice cream is tasty and delicious. The service is wonderful. The area is ok.

This place is horrible. That was the worst mango ice cream I have ever tried. It tasted completely artificial. I do not recommend this place to anyone. read more

Baskin-Robbins - Mango ice cream - Ice Cream & Frozen Yogurt Near Me - Hemet, California

I went in last night sat in my car and waited for customers to leave for my own peace of mind. As we waited for our order which was a long time about 9 people come in, place is small so not enough room for social distance. The employees did not even bother to tell people to keep distance even if it meant for them to wait outside. At most establishedments we are reminded to keep keep distance. You may say ice cream is not essential but I too want a treat and be safe. I will not be going back since I do not feel safety precautions are been taken. read more

Ice cream was good but their bathroom was not open due to COVID. Funny that they sent us to the restaurant Next-door to use their bathroom which was open to their customers. We were driving thru and won't stop here again driving thru Hemet if we have to go other places just to use the restroom. read more

Baskin-Robbins - a door with a sign on it - Ice Cream & Frozen Yogurt Near Me - Hemet, California

My wife and I went here on Sunday a few days ago to pick up some dessert for my family. Great customer service! My order was kind of big but fortunately we were the only ones there at the time so both employees helped us out. Josh, who's name was luckily on the receipt otherwise I wouldn't know who to thank, made sure my entire order was correct and was super friendly! I didn't catch name of the girl with the pink hair unfortunately otherwise I'd be thanking her too! Definitely coming back here soon! Ice cream tasted great by the way, definitely recommend the wild and reckless sherbet read more

Such horrible customer service, very rude and they are very slow as well. After waiting for our smoothie the guy told us to move from the register because he was going to charge the person behind us. Not even a please or an excuse me? He just said MOVE. Very rude and very dirty place, floor was disgusting seemed as if it wasn't mopped in weeks! Never coming here again. read more

I love going here nice Lilly's treats. Gracie is so nice and friendly she goes out of her way every time I go in. Great job keep up the wonderful customer service Gracie read more

This is my 3rd time eating at this location. It has always been clean and the staff very friendly and helpful. The store has been open each time I visited. I would come more often, if ice cream were healthier. Chocolate peanutbutter is my favorite flavor. Great customer service. read more

Baskin-Robbins - It was a hard day! - Ice Cream & Frozen Yogurt Near Me - Hemet, California

I just wanted to say that I came in today at 3:09 and the doors were closed and the lights were off. There were people inside last night.... There were no signs saying out to lunch. I was pretty upset since I was looking forward to ice cream all day and wanted to try the new flavor. In the past, the sales people have been friendly and the store is clean. read more

I went to this location to order an ice cream cake and another specialty item for a birthday. The doors were locked. Its 12:45pm on a Monday afternoon. I waited for about an hour, but no one showed up. No sign on the door, and the hours weren't even posted in the window, yet it shows online that the store is supposed to be open at that time. I called corporate, and after a 34 minute wait, I was finally connected to an associate. She states that all Baskin Robbins are privately franchised and they did not have any reason or notification that this location would be closed. She advised that she would contact the manager and have them call me back. The manager called me back two hours later. She advised that she was going to try and open the store at 5pm (same day), "maybe". MAYBE?? This is a business, correct? When I asked if she would be open on next Sunday, when I needed my order, she again said "maybe" and then asked me if I wanted to order right now. How am I supposed to order and pay without even knowing if I'll receive my order on the day its needed? Absolutely ridiculous. Is this really how you run a business? While I was waiting, I witnessed at least 5 people go to the door, only to discover the shop was closed and no signs were posted. Being the only BR in this town, maybe you should hire some employees to handle the business if you aren't able to. Also, from reading the other reviews, it seems as this is not a first for this location. I guess Cold Stone, who is open and dependable, will get my business. read more

Loving the whole newly remodeled place. This is the only ice cream we ever eat besides popsicles. The only thing is the prices seems a little too much for some items. But that won't stop us from coming. read more

Great! Customer service! The ice cream is so good and the prices are reasonable-ish. Staff is super friendly and the cakes are gorgeous!

Stopped by for an ice cream. I waited for about 10 min for service. There were 2 employees and 2 customers in front of me. No one said hi or offered to help us. They were more interested in the young girl they were flirting with. Save some time go to Baskin Robbins at Florida and San Jacinto area. read more

Employees are always friendly and the pre packed are always a great deal!

I come to the Hemet location at least every two to three months, since my parents live less than a mile away. I went to this location this time because I always pick up Dunkin Donuts coffee when I'm in town. This time, there was a sign that clearly said 2 Dunkin Donuts K cups for 19.99. I decided to take four boxes. When I got up to pay the woman told me that it would be $51.96. I pointed to the sign out and she said that she didn't know because she didn't work at that location. I asked her why she could not just honor with the advertised price. She called her manager on the phone and I apologized for holding up the line. The other customers responded with comments about me being in the right and one woman said to the cashier, "I can't believe you won't just give it to her." That woman stormed out of the location. After getting ahold of her manager, she told me that they should have taken the sign down and they couldn't honor the price. I think the advertised price should be honored and respectable practices should have taken place. I canceled my order and snapped a picture of the sign. I also asked the woman for the contact information for her manager. She gave me the phone number for the store and told me the manager would be in after five. I called and left a message, then I called again when a woman answered the phone. She told me the manager didn't come in but he would call me back within the next 30 to 40 minutes. Unfortunately, the manager never called me back. I just hate cheapskate management that doesn't offer good customer service. The sign was clearly marked and they should've just given me the advertised price. I'm very disappointed about this experience and I hope the manager, Raj, learns to call back his customers. read more

Baskin-Robbins - The manager, Raj, wouldn't honor the advertised price. - Ice Cream & Frozen Yogurt Near Me - Hemet, California

My mom went today to get an ice cream cake for my sons birthday and it was closed at 3:50 in the afternoon. There were no signs saying that the location was closed and even online said it was still open. When I called I got an answering machine and even the message gave normal operating hours. What gives?? read more

Service here is great. The guy helping us out was very friendly. He was also very patient when my son couldn't decide upon which flavor to choose. I like this Baskin Robbins because it is clean and inviting, unlike other Baskin Robbins establishments I have been to. read more

Icy ice cream, one of my worst pet peeves ever. You're an ice cream shop, how does it get icy when people are constantly ordering every single day? Are you telling me nobody else likes Jamoca? It's coffee ice cream, it's delicious! More people should order it so it doesn't get all icy bits. When I pay for $4 for 1 scoop of ice cream, I'm expecting happiness on a cone, that I did not get. Not coming back, the one on Florida is better. read more

After reading the most recent reviews, it appears I'm not the only noticing this location's deplorable service. I frequent Baskin Robbins, along with many other establishments, to pick up gift cards for my students. My first few visits proved a bit unsettling when the team members had to rummage through - I kid you not - 30 different gift cards before stumbling on one that would actually scan (not going to lie, that alone made me a little apprehensive about giving the gift cards to my students). During my visit tonight, I was told that gift cards could only be purchased with cash, and when I facetiously asked, "Since when?," the young lady muttered, "Since we've been under new management." In an age where consumers are using cash-free means to make purchases more and more, I didn't understand why this "new management" set forth such passé payment stipulations. Crunched for time, I pulled out a bill to which I was told they couldn't break it. Homegirl even had the audacity to ask me to go next door to Subway to break the bill. Never have I been put through so many obstacles to purchase some gift cards. Good job, BR, and thank you for showing how much you care to retain business from your customers. read more

I ordered a Monster High cake over a week ago. I was told if there was a problem they would call me. Showed up today, I was early thank goodness found out they did not have the decorations to do it. So I had to order two different cakes with decorations that now do not match the rest of the decorations! No apology! I was offered a 6.00 coupon for the next time! Really??? 79.00 for two cakes that don't match anything! What a joke! read more

Love this location. The one on Florida is dirty and divey. The guy at the counter is extremely nice and personable. The store is always clean and the staff is pretty quick and customer service is great. read more

I always love this location --- staff is friendly, greets you as you walk in the door. Every employee has been very friendly -- gets the orders right and of course the ice cream is the best! read more

Nice staff. They try really hard to make you happy. I wanted a Hawaiian ice cream cake . Good customer service.

Went in today to Baskin Robbins to purchase a ice cream cake for a birthday, as it has been a tradition, I walked in and they have all the lights turned off, only the outside light to light the inside. I asked to have something written on the cake. I was told he did not know how, only the manager could do it. I paid $22.95 for a very small cake. They can't pay enough to hire someone that can spell and they are so cheap they will not pay to have the lights turned on for their customers? Next time I will go to Dairy Queen! read more

good options, especially black walnut can't find it anywhere else prices are ehh for the scoops everything else is reasonable but it's delicious! read more