In Hilo, there isn't much open late so if you're looking for a late night treat, I honestly do recommend this Baskin-Robbins! We went twice and really enjoyed it. They give great portions and I love all the different flavor options. Double scoop is big but honeslty it was so good I easily finished it ;) The girls that work here are sweet but when there was a long line they still just had one girl working the counter and the other person was restocking supplies. So took awhile. Easy parking in the shopping center read more

Had not visited 31, as my family always refered to it for so long until recently. Same great ice cream, clean store and attentive workers. Seems many more choices of desserts than ever. We'll be back sooner than later. read more

Used to enjoy getting dessert here for many years but it has gone downhill A LOT recently. Workers used to be very friendly but in recent visits we were met with sassy and sometimes belittling employees. Occasionally the employees are friendly, but it seems like most employees don't care about customer service. The store is typically clean, but that's honestly one of the only positives I can state. The amount of ice cream is ridiculous. In the picture is the spoon to show how small the scoops are. This is one of the few dessert places in Hilo so I hope things improve. read more

Baskin-Robbins - The "two scoop" ice cream sundae. Both scoops were four to five bites TOTAL. - Ice Cream & Frozen Yogurt Near Me - Hilo, Hawaii

Food atmosphere and service was ridiculous Dipping cabinets needed to be defrosted, it was extremely this.The white covers over the ice cream needed to be wiped down there was ice cream sitting on top of it for who knows how long, counters needed to be wiped and the the freezers needed to be restocked. There was nothing for us to look at while we waited in those long lines. Empty freezer with no alternatives. Scoops were not the average size it was supposed to be, she literally gave half moon scoops, and the customer service was horrible; very rude employees. Three workers for nothing only one person scooping serving and cashing people out read more

Service, Awful. The girls who work there have no respect, no work ethic, and are just pure lazy. The guys are awesome tho. We went the other night about 9pm, so an hour before they close, and we went with the intention of only ordering drinks/milkshakes, only 2 specifically, so its not like we were ordering a lot either. The two lazy girls said that they are not using their blenders and was only taking scoop orders. I would understand if we came 5 mins before they close but we came in with an hour still. The night before this we came in at the same time and the guys working took our order no problem and were using the blenders. Management here really needs to evalute who they are hiring because they're losing money and customers when they hire lazy people who won't make a milkshake just because they don't want to do dishes. Its apart of their job!!! just save your money, gas, and time by not going here. read more

Terrible and rude service. Won't give me my money back for no product received. Employee extremely rude. 1000% do not recommend. Get your birthday cake somewhere that appreciates your business. Thanks for ruining my daughter's birthday! read more

Husband and I were there a few weeks ago and had excellent service, even though it was slammed and only one employee was working. We went back a week or two later and there were two women working who appeared to be mother and daughter. The experience was totally different from our prior visit, even though there were very few customers. The older woman scooped our ice cream and the scoops were flat like saucers, not round. After we paid we noticed that the bill was also higher than usual and discovered that she had also charged us for the plain cones! They used to charge for the deluxe sugar cones and waffle cones, but never for the plain cone that tastes like styrofoam! In the prior several years they didn't charge extra for ANY of the cones. When I mentioned that and commented that the scoops were much smaller than normal, she became very defensive and said she used the regular scoops and not the child size scoops, and that they always charge for all cones, no matter what type. I said that that was the first time ever, in more than 50 years as a customer at various Baskin Robins Stores, that we have ever been charged for the plain cone, and that she may have used the regular scooper, but she didn't fill it up. She became very defensive and hostile. After that experience, husband and I decided to just buy Haagen Dazs ice cream at the supermarket (much higher quality) and not deal with the rude surly employees at Baskin Robins. Their employees have usually been good, but these two were so horrible, we no longer want to go back. Doesn't seem like anyone at the company cares. The store even looks messy. read more

I'm an Uber driver in Hilo. There are nights when the place is hopping busy. The workers are friendly, fast, and very good. Never does anyone look flustered. My favorite worker there is Cherry. I've seen her there with a line by herself and her ability to multitask constantly impressed me. I always get my Uber pickup much quicker than expected when she works read more

Love this place, great service and same high quality Baskin robbins ice cream you can expect. Parking is easy (one way lot) which is convenient too. read more

It's been around forever since I was young their fudge Sunday is very classic and I love it! It's delicious

Yelp 100 Challenge 2018 - 31 When you are on an island, you can't really expect a lot from chains like this. I come from LA where theres 1000 ice creameries everywhere I go and they each have their own unique ice cream flavors to choose from. First things first, customer service? Nonexistent. I've been here so many times and I haven't seen a single nice worker. I don't know if that's a good thing. They all have attitude, rude and nonchalant. It's as if they are trying to tell me through their actions that "I don't want to work here and why did you come? I have to get up and work because of you" kind of vibe. I am PRETTY sure I am NOT the only one who felt this way. I usually just get like Haagen Dazs or Talenti ice cream from a grocery store but sometimes friends want to come get ice cream here and especially when they have $1.50 specials every 31st of the month. Speaking of which, I got a scoop and my friend got 2 scoops and I paid it together and it was $6 something. $1.50 x 3 means $4.50+ right? Why was I charged more than $6 for 3 scoops? We didn't even substitute anything and all we got was 3 scoops of ice cream on a cup. I said no to receipt so I don't have it but on my bank account, it says I was charged $6.24 or something like that. I was going to dispute it through my bank but I didnt. Maybe I should do that now or start getting receipts from now on. Plenty parking in front of the store and its tiny inside. 3-4 mini tables max. I would only come if I really have to. Their ice cream flavors aren't that special either like Baskin Robbins in Korea per se. read more

I love ice cream and this place is open until 10 pm! Great spot for a night time snack.

I adore this place!! I went recently and they were selling a doll of Steve Harrington in his scoops ahoy costume?? I treasure it. Gold meadow ribbon is my favorite flavor. The staff is always incredibly nice. read more

Baskin-Robbins - Two scoops and a waffle cone - Ice Cream & Frozen Yogurt Near Me - Hilo, Hawaii

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My go to place for ice cream cakes. Delish!!! You really don't know what you're missing if you haven't tried their cakes yet... read more

Just left there with my twin grand babies and NOT happy with the 2 girls working. I was trying to order for 2 little 5yr olds and as I turned back to the cashier to pay I got the rudest rolled eyes. That was so unnecessary. Those workers were young maybe 19-20 yrs old and very immature. Management should seriously think about working with their staff or teach them about customer service! WONT GO BACK ! read more

Business owner/management needs to hire workers with better attitudes and menu knowledge. Ever since moving back to Hilo I have never seen such rude and lazy workers. Last hour of service and there's 3 of them. Only one girl helped us and had a terrible attitude, her coworkers on the side are just talking story and not helping her. Mind you it was only us in there. Not only that but I'm ordering something off THEIR menu board and they're giving me sass saying they don't make that. I literally had to point it out on their menu. Terrible service and disgusting attitude. read more

Very clean, the staff is super friendly/helpful and they are opening late. I was so indecisive of what I want and the staff was very helpful. They let me try all the samples I wanted until I could actually get the one I really liked. We laughed and joked about it didn't feel rushed. And the price was great. read more

If I could give them NO stars I would. I have worked in customer service for over 16 years. And never would I have treated my customers the way Courtney treated us. This Baskin Robins needs to train their workers. They are very very disrespectful! Very Sassy! Attitude for days. When we asked about a coupon we were told (with an attitude) we could only use it for certain items and a banana royale wasn't one of the items.. we could use it for the regular sundaes and purchase a banana BUT they don't have whip cream... When we read the coupon again and had another employee read it.. It DID NOT state that a banana royale was excluded. When asking for clarification Courtney with an attitude responded "whatever's".... And when told that we didn't want her to assist us she turned. Picked up her phone and slammed a cabinet. Who does that?! Where is the professionalism? Normally I can just pretend that things didn't happen and go on my merry way... But something like this is unacceptable. You get bent outta shape over being asked about a coupon... read more

Great service, every time and they make the BEST ice cream cakes in Hilo! So much detail and so easy to order online. We get all of our birthday cakes from here and wouldn't go anywhere else read more

Baskin-Robbins - Unicorn Ice Cream Cake - Ice Cream & Frozen Yogurt Near Me - Hilo, Hawaii

Green tea ice cream in a waffle cone! My favorite! Waffle cones are always crunchy fresh and I think the ice cream flavor is enhanced. I do look over the other flavors, but always end up with green tea. read more

Good not great. The shake I got tasted exactly how I wanted flavor wise but the texture wasnt there. It was more liquid then most milkshakes I've ever had. read more

Horrible! Seriously, picked up the Polar Pizza and asked them to write my "Happy Birthday Karyssah"! But they added an extra "a" before the 2 s's in my daughters name. They just removed the extra a, but don't fix that area. I mean if this was a cake for ME, I wouldn't mind. But for my daughters birthday for whom I make things a pout to at least be special, as she knows how to see her name. So disappointed that they didn't even try to cover it up, blend it in or added some kind of flower or whatever to cover the mistake. So upset! read more

Baskin-Robbins - So upset about this damn writing on this cake for my daughters birthday! They didn't even cover their mistake or even try to blend it in. - Ice Cream & Frozen Yogurt Near Me - Hilo, Hawaii

I just went recently and I love the service there. I didnt know what flavors to get and Courtney recommended a flavor, the very berry strawberry. It was good! Such good service Thanks Courtney!!! read more

This Baskin-Robbins is located in the Puainako Shopping Complex in Hilo. Not quite downtown Hilo, but close enough. Close to the airport when you need that last minute ice cream treat before boarding that flight out to Honolulu. The store itself shares a space with Subway. They have assorted flavors, but I saw that they have quite a few flavors that were chocolate related. I had to ask the guy behind the counter what the difference between regular chocolate and what they called their chocolate mousse. That reponse did not satisfy me, so I just went with the chocolate chip cookie dough ice cream. That hit the spot really. read more

Awesome service That kyla girl was really nice and helpful. Got the Holly Jolly jce cream with the brownie on recommendation and it did not disappoint. read more

Plenty of ice cream flavors to choose from. However the lines can be pretty long answer quite cramped in the small store. Biggest negative is the price by far. One scoop of ice creams price I feel I should be getting 3 scoops for. read more

There's an hour left before closing and the staff said there's only 4 flavors to choose from. Unheard of, they obviously wanted to shut down. Poor service. Whoever worked tonight should be taught that's terrible business, walked in store at 9pm, too angry to look at the staffs name. read more

Perfect place to go for a sunny day! Download the APP and get tons of coupons! I got a banana split which was delicious for $4.78 instead of 8.79 with the app. Love this plac read more

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um it was mediocre not as creamy as i expected and the dude didn't fill my cone up all the way :^/ read more

Baskin-Robbins - 【rocky road ice cream】 - Ice Cream & Frozen Yogurt Near Me - Hilo, Hawaii

I don't know how many times I've been here for a banana royal and how many times they have been out of banana's. If it was once, okay. Maybe even twice or three times ..... but, I cannot count the number of times. No bananas and we live in Hawaii and not to mention that this Baskin Robbins is walking distance to two grocery stores ..... still, "we're waiting for our banana supplier". How about a sign "We have no bananas today" :( read more

The service has always been friendly, efficient, and helpful the times I've been there. Look, it's a chain, not a high - end creamery, but it's tasty and never disappoints. read more

Here for the $1.50 deal & yes, it's crazy busy. So as an employee, expect it. One worker, awesome, the other one(half hair dyed) was rolling her eyes at EVERY person in there & bad, bad, attitude. Super impatient. She even accidentally put my daughters ice cream in a cone then dumped it in a cup & used the same cone for mines, unreal. I hope the next employer that hires her sees this cuz she will do this to her next job easy read more

We got two quarts, Peanut Butter 'n Chocolate and Rainbow sherbet. Both of which were amazingly tasty. Baskin Robins never disappoints!

I just had the worst service ever. I went to Baskin Robbins to get a refund for a cake I ordered but was never made and the workers had such a bad attitude. read more

Get some frozen delicious treats for yourself here. Ice cream cakes, sundaes, cones and many more.