We visited Monday August 31 at 5pm. The one young girl serving was asked to make a Reeces Layered sundae and she argued outright about putting chocolate sauce on the top of the sundae. She asked us who had served us previously because putting chocolate sauce was not standard. My wife even pointed to the sign showing the sundae which clearly shows chocolate sauce on it. Reeces is all about chocolate and peanut butter after all. We have never had this problem at other Baskin Robbins locations in Ottawa.
When we finally got our orders we sat at the tables near the front door. When finished I noticed that my wife had some sticky white stuck to the front of her dress. We asked the girl to clean the table, she cleaned only the top surface not the edge where the mess was.
She offered her dirty table cleaning rag to my wife to clean her dress then suggested she go to the bathroom to clean up. My wife went there and found that there were no paper towels available and had to use toilet paper to try and clean her dress. When she came out and told the young employee that there weren't any paper towels she laughed and replied that she knew that.
Cleanliness and customer service are very poor at this location and would urge you not to patronize it. read more