Review #952 Posted on 10.14.25 We came here on Saturday the 11th after a few soccer games. Our coach hooked all the girls up and bought them all ice cream. I have to say, the worker there did a great job getting all the ice cream served very quickly for all the people that were in there. Baskin Robbins to me has always been solid, I get they serve dreyers but I like dreyers. It's a timeless brand in my opinion. I also like their sundaes too. You can pick the toppings, classic toppings, IE Carmel, fudge, whip cream, nuts, etc. Not gummy worms, and every candy you can think of lol. I'll keep going to Baskin Robbins. They always come through. read more

Been to better run ice cream stores. Not sure who runs the place but they don't know how to train the help or stock supplies. Out of caramel topping, only had hot fudge and peanut butter toppings. This place really makes Baskin Robbins look bad. Next time I will have to go elsewhere, the place was not very clean either, with ice cream on the floor for customers to walk on. read more

We got an email today saying buy one two scoop Sunday and get the second free and they would not give it to us. It's also in the app and the guy just kept saying it wouldn't scan. There was no kind of oh I'm sorry I don't get it. The store also looked rundown and dirty with do not slip signs just thrown on the floor over what seemed like no mess at all. Very bad experience. They need to either train the employees better or don't have coupons in the app that aren't real. read more

Roman was amazing! We asked if the Twix ice cream had peanuts because our daughter is allergic. He said no but since it was processed in a plant that had cross contamination he said he wouldn't risk it. She ended up going with the cotton candy, but before he scooped her ice cream, he washed all the equipment and washed his hands all the way up to his elbow before he scooped her ice cream. We very much appreciated that and for anyone who have allergies to peanuts or kids that are allergic to peanut this Baskin-Robbins has a case that only has peanuts and another case that doesn't have peanuts at all, it's so good to know that. Roman was super kind and gave so many samples to the kids. If Roman is working, just know that your kids will not have cross-contamination or an allergic reaction ! He was amazing! read more

Baskin-Robbins - Chocolate and Mama makin cookies - Ice Cream & Frozen Yogurt Near Me - Visalia, California

We had a young man Roman helping us. He made the experience fun, he engaged in conversation. Most young ppl these days often don't talk or make eye contact. But Roman did. Was very nice. Ice cream was delicious as expected.. over all good time. read more

Baskin-Robbins - My son and his friends having some ice cream - Ice Cream & Frozen Yogurt Near Me - Visalia, California

See all

Lady behind the counter was on her phone while there was a 13 person line waiting to order ice cream. She was in no hurry and did not care about our convenience. read more

Baskin-Robbins - Clearly on her phone - Ice Cream & Frozen Yogurt Near Me - Visalia, California

I took my grandkids here for ice cream and was very disappointed. The server wasn't friendly at all and the store was very dirty. I won't be going back. read more

Grace, who works there did a phemonenal job with the decorations for my sons birthday cake. It was a big hit! read more

Baskin-Robbins - a birthday cake in a box - Ice Cream & Frozen Yogurt Near Me - Visalia, California

worker by the name of Natalie I believe had served me and my daughter. She was HORRIBLY rude and had horrible professionalism. Would like this to be investigated by corporate!!! read more

This place is amazing the cakes are good and service is as well. The Employees are nice and friendly.

Wow, this place is filthy. The gentleman serving us was sitting down as we walked in. Filthy front counter! Then, my wife asked for a blended coffee flavored drink, it tasted liked crushed ice, didn't have much taste to it. read more

Horrible service, I'm not sure if they were short staffed or if the workers in there move at a snails pace. It's literally scooping ice cream and putting it in a cup. How hard can that be? Time was 7:25pm on 7/13/24 read more

I ordered an Oreo's cookies and cream pizza on Uber One and it arrived here exactly as pictured on the website. The service was amazing. I don't know about the ambiance but I have been nearby at Max's Bakery and looking in the store windows it seemed pretty small and average for a Baskin-Robbins. read more

Received email that said they have 2 vegan flavors (chocolate and chocolate chip dough). My wife and I had totes them. We did see another non dairy flavor but I think it was water based. These are actual ice cream. Both flavors are delicious. We couldn't pick a favorite. Both are super decadent and rich in flavor. Being the gluttons and self indulgent people that we are we each got two scoops. Bad move.. it was WAY too much goodness. The place is clean, the staff were friendly and attentive. My only issue was the waffle bowl I got tasted a bit old. I thought they're made daily and maybe so but what can I say I know what I tasted and it tasted Stale. read more

Disappointed. Drove down to the store only to see the worker closed at 8:26 when a 10pm closing time is advertised. Winter hours is understandable, however there was nothing notifying of a change in hours & 8:26pm is a strange time to close. No acknowledgement from the worker, she just stayed on her phone then put her jacket on to leave. Baskin Robbins on Walnut gladly received our business. read more

We always have a great experience when we visit but Grace, the cake decorator, was amazing! She was not only friendly and helpful but she did a beautiful job with my daughters cake and made it extra special for her. Thank you so much! She loved it! read more

Baskin-Robbins - a birthday cake with ice cream cones - Ice Cream & Frozen Yogurt Near Me - Visalia, California

See all

This place is so inconsistent. They can't decide if they want to be open for business or not. This is the second time we have come to get ice cream to find they are closed. This time they closed an hour before the posted closing time. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Visalia, California

Worst service I have ever experienced. Stood in line for 30 minutes. There were 7 people ahead of me. Not one person working acknowledged any of us. After several people walked out without service, I asked how long until our orders would be taken. One of the three people working (on door dash orders only) said they have to fill door dash orders first. Poor management. read more

Can't go wrong at Baskin Robins! Quick and friendly service for a location that's so busy.

I went in yesterday early evening, and the service I received was wonderful. The girl working, I think her name was Ashley, was able to help me out and answer all my questions. I would definitely go again. A+++ read more

We went in at 9:50 tonight and were told we could not pay with cash as they had already closed out the cash drawer. I asked why they closed it early and they said "it's only 10 mins." They were rude to us and the other customers said they were rude to them as well. We can...and will... take our business elsewhere. read more

Came at 9:57pm today and the door was locked. There were customers inside and I was knocking on the door. The customers were looking at me; however, the workers did not. I knocked harder until they opened the door. I showed them the time on my phone and said that I had been standing at the door for 2 minutes. This is unacceptable!!! There were two female workers and one male worker. The male worker was polite, but the female workers look annoyed. I will not be returning to this location. read more

2nd time at this location and both times the ice cream was too soft to even sit on a cone! That's crazy, who wants mushy ice cream! The temperature outside was cooler than inside the store. The 2 female workers were sweating. Guess the owner is trying save on the utility bill, but just lost me as a repeat customer. Keep your freezers at the appropriate temperature! read more

So, this is the third time now that we have had TERRIBLE customer service. The girls that work there are very rude every time we go. This time when we walked in they were all sitting down in the back talking and did not greet us in any way but acted like we are bothering them. We live around the corner and enjoy this shopping center being so close to home. But we will NOT be giving business to this one. I would advise if you're craving Baskin Robbins go to a different location. read more

OK, so I came in close to closing time because my pregnant wife summoned me to do so. I had Emma and Zach help me and they were awesome! Very friendly and conversational. I can't wait for my wife to get more pregnant ice cream cravings because their service was very, very good. :) Thank you!!! read more

Brought my kids for ice cream tonight at 7:30. The girl who was working was very friendly and the store was clean. I would come back again.

Funny story came here the opening day... By accident. I was looking for Thai food saw NOW OPEN so I went in! I was highly satisfied with the quality of customer service. Everyone in there was super nice and helpful. My fiance tried about 6 different flavors and they were rushing her at all! But I may have been :| lol. Keep up the good work! read more

I am a frequent customer and I came in a few days ago. The girl who helped me was very friendly and nice. This is the best baskin robins to go to! read more

I have gone to this place multiple times, and I've never had an issue with their service. They are definitely five-star service, and I will continue to go there. Excellent staff, and excellent service. Keep up the great work. -Matt- read more

Best customer service. Nadine knows my order right when I come in and always has a smile on her face.. I don't think that girl is ever in a bad mood.. keep up the good work Nadine.. it feels good going somewhere where that one person knows ur order.. read more