From the moment I called the Bass Harbor Inn, the experience was unpleasant. The owner was EXTREMELY rude, abrasive and short on the phone (SPOILER: She's also rude in person). The place only has wifi in the owners house (although to their credit, we were able to connect in our room despite being told we would be unable to get a signal). The real surprise came after dinner. When we arrived back at our room and began to get settled in, I noticed a bug on the wall. No big deal, as a one bug can get into another room. And then i saw another, and another, and then some on the floor, and crawling out from the painting! In total, I counted FIFTEEN BUGS! At this point we are of course not staying in the room. So I proceed to the office and buzz the door since its after hours. No response. I buzzed even longer the second time......Still no response. I buzzed a third time, for what seemed like an eternity and still got no response. At this point, I decided to start knocking on the door, as this was a serious issue and i got no response using the buzzer (which tells you to ring it after hours). No response. I pounded on the door a second time and after a few minutes someone finally comes. It was the husband, who unlike the lady running the place, was apologetic to our problems and took us to another room.....WHICH HAD MORE BUGS ON THE WALL. I went back downstairs to address the new bug problem and out comes the lady. She marches up to the rooms asking "what is this I hear about a bug problem in room 5?". She marches in and I show her the bug on the wall, which is crawling around (EWWWWW!). She proceeds to smush it with her finger and told us she had not charged our card yet but did not offer us a third room and gave us a glaring look as though she had fixed the problem and we should be grateful to have a second bug filled room. Is a bug free room that much to ask for?! Thankfully we had family staying at the local campground in an RV, otherwise we probably would have been out in the rainstorm. STAY AT YOUR OWN RISK!!!! read more