Super positive experience. Staff was friendly and made me feel relaxed, which is saying a lot…read moreconsidering I was getting an MRI to confirm my brain tumor hadn't returned. Also, I was in and out in half the time as other offices I've gone to, which also helped. The whole experience was positive. Definitely would recommend to family, friends, and everyone needing any kind of scan, especially MRI!

I had to take my son here for a ct scan. The front desk is friendly and super nice. We were able to…read moreget an appointment quickly. The whole process was quite efficient and as painless as possible. I just hope we don't need to come back again because that would mean something is wrong again!

Had my MRI done at this place. Very friendly staff. Parking was a breeze and they validated. They…read morehad a locker where you can put your belongings. I didn't know that the MRI machine was that noisy but they give you an earplugs. Instructions from the staff were easy to follow. My overall experience was very positive.

This place is very hidden, it's in the middle of downtown Concord so a lot of stop lights. They do…read moreoffer parking but I'm not sure if you have to pay. I parked on the street because I wasn't sure about parking. Once I got there it seems like a business only building but once you look around and look at the virtual information screen you can find where you are looking for. I arrived at my appointment on time and was instructed to drink water one hour before the appointment. I did that of course and they did take a bit long and holding in my pee for that long caused my stomach to hurt. I was so close to just going to pee but luckily they called me in. The ultrasound technician was really nice and walked through everything. Once we were done I asked about my results and she said she's not allowed to discuss that which is understandable. My overall experience was great, I just didn't like holding in my pee for that long but that just my preference.

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

Worse place to come for emergency. They will make you wait for over 5 hours. They don't give a…read moreshit. Don't come here.

This review is for the reception/call answering/front desk. Whoever is answering their calls is…read moreterribly rude and curt. We go here for the convenience but will start looking at other imaging practices if this will continue to be the case. I'd hate to think they're losing business due to this because the staff that actually do the imaging are wonderful and professional.

Stopped by this morning to get a copy of another January mri cd because the medical clinic lost the…read morefirst one. The Inview clerk said it would cost me $25. I was prepared to pay, but after 10 minutes, she gave me the cd and said, "This time, there would be no charge." THANK YOU

I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

Dr. Patrick Gonzalez is fantastic! I broke my leg and ended up with a DVT. He has been helping me…read moremanage this. I have dealt with several difficult specialist offices but his staff are amazing. I get a real person on the phone quickly when I call and they are fast with scheduling and even proactive. I had zero problems with billing. I think they use a new company now. I was able to pay my bill easily online. I highly recommend Dr. Gonzalez and his team, you will receive excellent care here.

Super sketchy. I'm getting daily calls from this place and haven't lived in or received medical…read morecare in the bay area for over 11 years. They haven't left a voicemail and I haven't picked up any calls because it's labeled as Potential Spam. If you're trying to collect something from me (which seems likely based on these other reviews), seriously? I also have never heard of or received a bill from this place before this point. Good luck explaining why this is the first I'm ever hearing from you, especially if your intent is for me to pay something.

I always have a pleasant experience when coming here. Of course, that might be due to the fact that…read moreit's not me getting the MRI, it's my wife. However we both agree that this facility is well-run, with friendly, cheerful staff. Today was no exception. When we arrived, they had some forms for my wife to fill out, which were reasonable. Quickly escorted by wife to the back room, where the procedure was done promptly. Of course, no one would really say that getting an MRI is fun, but they make it as pleasant as is possible. They asked us to put on the little paper masks, which is customary during this tough time. No extra charge for the masks. Some people get lost looking for this facility. It's not part of the main hospital. Rather, it's at the back, right next to the South entrance. Look for the sign MRI "Well Works." I even got free water bottles after the visit here.

San Ramon clinic failed me I went in for my MRI on Monday report should be ready in 2-3 days when I…read morewent to see my surgeon on Friday report is not there when doctor office called and they faxed over an incomplete report. They put my health at risk I hope my insurance won't use them again. People there are nice but without report from them what good does it make? Please get my report ready because I need it to determine my cancer status.

I needed an urgent MRI and I was able to get an appointment the very same day. They were nice…read moreenough to accommodate my urgent request and provided the best care. The facility is nice and the staff very friendly and patient. They provided me the CD of MRI as soon as the test were done.

Terrible, they have systemic problems. The office manager does not know how to speak to customers…read more They completely botched my daughter's biopsy and did not having the correct vendor lined up, in order to pick up a sample of tissue on the correct day. Then they tried to gas light us and blame it on my daughter. Do not go here ! awful beyond words. They cost us important time on an important biopsy.

Absolutely unacceptable experience at StatMed Urgent Care in Lafayette. I had a 9:00 AM appointment…read moreand arrived on time--only to find the clinic completely closed. One receptionist was sitting outside on his phone, but the doors were locked and no staff was inside. A line of patients formed outside, all confused. They didn't let anyone in until 9:15, and then told me it would take another six minutes for their computers to boot up. I was the first person there, first to check in, confirmed by the receptionist the first apt, yet they took someone else before me not due to urgency of situation but because staff claimed the computer showed otherwise, which simply wasn't true. When I asked the manager, Dejanae, she said appointment times "don't matter" because it's a walk-in clinic--yet if you're late, they cancel your appointment amd will tell you no walk ins are available. Makes no sense. Management was rude, argumentative, and refused to tell me how to file a formal complaint with the clinic. The rest of the front desk staff was equally unprofessional--talking down to me, raising their voices, and offering no accountability. I also asked for a copy of my medical records and how to access them, and they didn't know how. I asked if I had to sign releases to send recording sto my doctors and they said "um no I don't think so", no one was clear. That's not just bad service, it's unacceptable and may be illegal in terms of California Healthcare laws and rights. It took over an hour for a simple and common urgent care issue that should have taken 5. The experience was chaotic, disrespectful, and completely unprofessional. Their behavior and service stinks. Avoid this clinic if you can.

Great place to come in for minor emergencies…read more It's always been quick and helpful. Much better than John Muir which is always packed.

Dr Gale from GYN is really just a very normal guy who loves helping his patients. he has an awkward…read morebut funny sense of humor. Either he has great intuition or his years of skill and trained eye was able to punch biopsy a premalignant lesion from no obvious signs of a cancerous lesion. His biopsy was so precise that even with follow up cervical cone excision there were no noted changes at any margin of the specimen. protect this man at all costs!

I called The VA in Martinez to find out why my transportation has not been requested for Journey…read morespoke to a woman by the name of Erica. She does the scheduling for Appointments and she was very rude to me. She wouldn't give me her name at first and I thought it's really rude on her part to treat a Veteran as badly as she did. I wish something would be about this. Thank you.