I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

I waited just a short time, the X-rays were done very quickly and that evening I received the…read moreresults of the X-rays.

I almost never leave negative reviews, but this time I felt I had to. No one looking for medical…read morecare should ever be treated the way I was. I had a CT scan scheduled with BASS Imaging for over a week. When I called, I spoke with a representative named Tanya, and the experience was extremely upsetting. She was impatient, dismissive, and spoke to me with very little patience. Several times while I was trying to explain my situation, she muted me while I was still talking. I have never experienced anything like that before. It made me feel ignored, disrespected, and honestly humiliated. What made the situation even worse was the confusion regarding my insurance. Tanya told me my insurance had not approved the CT scan and that my only options were to cancel my appointment or pay about $1,200 out of pocket. I contacted my insurance company, and they explained that they do work with BASS Imaging. The issue was that they had repeatedly asked BASS for the exact amount needed to approve the scan, but they were unable to get it. When I called BASS again later, another representative gave me completely different information. At that point, I no longer knew who was telling me the truth. I wasn't asking for anything special. I was simply trying to understand the situation and find a solution so I could get an important medical test done. Instead, I felt like I was treated as if I was a burden and that they just wanted to get me off the phone. I truly hope BASS Imaging takes this feedback seriously. Medical situations are stressful enough, and patients deserve to be treated with respect, patience, and compassion. I wouldn't want anyone else to go through the experience I had. Update: Thank you for your response. I would like to clarify one important point. During my call, I asked to speak with a manager because I felt the conversation was going nowhere. Tanya told me there was no manager available and that she was the highest-ranking person there. My concern was never just the insurance issue. It was the way I was treated. If Tanya is indeed the highest-ranking person available to speak with patients, that is even more concerning because someone in that position should set the standard for professionalism, communication, and compassion. It has now been almost a week since this happened, and despite your response here, no manager has contacted me to discuss my experience. You mentioned that I should contact the imaging center and ask to speak with a manager. I already tried to do exactly that during my original phone call, but I was told there was no manager available. I truly hope you review the recorded phone calls. They will clearly show how the conversation was handled. My goal is not to get anyone in trouble. I simply don't want another patient to go through the same experience I had.

I recently did IVF and needed an ultrasound done, but couldn't find an OBGYN that would do an…read moreultrasound this early on in my pregnancy. So I decided to come here. When I booked the appointment I was told on the phone that my husband couldn't be in the room with me since the ultrasound room was "too small". When I came for my appointment, I saw the room is pretty big and even has chairs. I was disappointed my husband wasn't able to be with me for our first ultrasound for our first baby. On top of that, the technician wasn't very nice and immediately told me "I'm not telling you anything and you won't be getting any ultrasound pictures". She wouldn't let me even view the screen throughout the ultrasound. She hardly spoke to me the entire hour I was in there. It was such a disheartening experience not even getting to see my own baby. After my abdominal ultrasound, she didn't leave the room for me to undress. I felt completely violated and uncomfortable. She didn't even turn around when I had to wipe myself after the vaginal ultrasound. It was disgusting of her. How unprofessional. I will NEVER come back to this place.

This review is for the reception/call answering/front desk. Whoever is answering their calls is…read moreterribly rude and curt. We go here for the convenience but will start looking at other imaging practices if this will continue to be the case. I'd hate to think they're losing business due to this because the staff that actually do the imaging are wonderful and professional.

TERRIBLE, no RESPONSE at all after calling and leaving multiple voice messages to schedule scan. I…read moremissed one call from bayside imaging and has been trying to follow up since Monday as you can see in the picture. Inform your doctors not to send referrals for any test as they don't care to help.

I've been to Bayside Imaging for an adrenal MRI in June and was scheduled to have an MR angiogram…read moretomorrow (11/08/2022). I had a positive experience in June, which is why I asked my PCP to place the order there when BASS Imaging told me they don't do MRAs. I didn't have to wait long for my MRI and the tech (sorry, I don't remember her name but it was Indian) was friendly. When I called to schedule last Wednesday, I was able to get an appointment in five days. This morning, I woke up to a voice message from Bayside Imaging saying that they need to cancel my appointment because they don't do MRAs. WHAT? They should have told me when I called to schedule the exam that they don't do it, not AFTER they scheduled! It's the scheduler's responsibility to know what exams they do and don't do. If she wasn't sure, she should have said, "I'm not sure we do MRAs, let me find out and call you back". Appointments shouldn't be cancelled by a practice other than unforeseen circumstances. The scheduling staff needs better training so they don't schedule patients they have to cancel later. Scheduling errors on the part of the practice is NOT an "unforeseen circumstance" per the quotation below. "Poor planning on your part doesn't constitute as an emergency on my part". When I spoke to the receptionist, she was apologetic and tried to see if any other Bayside locations do MRAs. She said they don't so I told her the website needs to be updated. Their website said they do MRAs, which is one reason I asked my doctor to place the order after BASS said they don't do them. It's bad business practice for a company to say they offer services that they actually don't. As others stated, I sometimes had to leave voice messages DURING BUSINESS HOURS that weren't returned. Though I was able to reach someone when I called after leaving messages, there's no reason I shouldn't be able to speak to someone or not get my call retuned during business hours. Bayside needs to hire more people because they are clearly understaffed if messages aren't returned in a timely manner. This review should be 2-2.5 stars but I'm rounding up because of the friendly staff and ability to get sooner appointments compared to John Muir. Next time I need an imaging test, I would call Bayside Imaging BEFORE asking my doctor to place the order to avoid the above situation from happening. I want to give them another chance but I don't want to delay care due to scheduling errors that are the fault of the practice.

I had to take my son here for a ct scan. The front desk is friendly and super nice. We were able to…read moreget an appointment quickly. The whole process was quite efficient and as painless as possible. I just hope we don't need to come back again because that would mean something is wrong again!

Still the same miserable experience just trying to schedule an appointment. Nobody picks up the…read morephone. I am going to drive up to the imaging center to schedule my appointment next. Walnut Creek NorCal Imaging center is winning (not). We'll see about the care quality this time - not holding my breath on this one either.

I've been here a couple of times for MRI's. I have issues…read morewith these procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, from the admin staff through all the folks who help you along the way. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for.

I had my first MRI done. I was very apprehensive about the procedure. Angelica was very caring…read moreand kind. She explained the steps for the MRI. She was able to calm my nerves down. I was grateful for her help and knowledge of the procedure. Angelica made it possible for me to complete the MRI in a calming manner. Please convey my appreciation and gratitude for a job well done. She certainly made my day. John Muir is lucky to have employed such a wonderful person. Thank you Angelica. L. Wong

Dr. Asandra is the most caring Doctor I have come across. My 82 year old father was scheduled for a…read morekidney biopsy with Dr. Asandra and she called me that morning after reviewing his records and re-scheduled the biopsy for a time when she could biopsy and treat the tumor at the same time. So essentially, the biopsy was safer because she froze the needle tract and tumor at the same time, so there was less chance of the tumor spreading from the hole created by the biopsy. It saved my dad an open surgery where they would cut out half of his kidney. It was the more minimally invasive way to do it. Not all doctors know about this new treatment that requires only a few 5 mm incisions rather than a big open surgery. That could be why it wasn't recommended to begin with. It's more commonly done at academic centers where they are very current with medical advances. It's very common where Dr. Asandra trained at Stanford and still teaches occasionally. This type of treatment may require more than one freeze (kind of like a wart may require more than one freeze). But it's better than a big open surgery! I can't thank her enough because the other way could have made the cancer spread. She thoroughly explained everything, gave me her email address, and made herself available to me in case I had questions or concerns and always replied right away. My father has had a follow up CT scan and everything looks good. She is amazing, well educated, and has high grades on healthgrades.com. I just wish she could be my father's Primary Care Doctor. She is an angel. Healthgrades.com lists her locations as does the johnmuirhealth.com website. With a little searching, you can find her. TWO YEAR FOLLOW UP: My dads tumor appears to be dead. He gets an ultrasound or CT every six months and it has not changed. Dr. Asandra takes the time to go there and review the reports even though she isn't his doctor, then she emails me. Who does that? As I said, she's an angel!

Went here 3 times with my wife. The front staff and doctor were nice, courteous, and respectful…read more The technicians/assistants on the other hand were really bad. They were rude/stand-offish. Really made me angry, especially when you're driving a distance away to support a loved one. I hope it's just me but Just as an FYI - for would be fathers going to the clinic

Okay, part of me wants to give a lower rating because of the dang wait times here. I ALWAYS have to…read morewait for appointments now, and it's a long wait - usually they bring me back about 45 mins to an hour after my scheduled appointment time. That being said, I have to give 5 stars based on the level of care received, wait times aside. I'm pregnant with our third baby now, and I was worried over a scan yesterday. Alex is a lovely technician and I hope I see her again. Dr Won continues to be a ray of light and such a kind, supportive presence. I just adore her. She's an incredible doctor. She spent a lot of time with me yesterday going over what my scan meant. However, I went home and did what you shouldn't: started internet researching what a certain measurement could mean. Today I spoke with Dr Kellert about my concerns and I'm not even sure I have the words to express my gratitude. He took the time to go over each of the measurements, and each of my specific concerns, and gave me his evidence-based reasoning on why he didn't share the concerns. He was realistic about what might still be part of the journey ahead, but he was so warm, reassuring, and validating. Dr Kellert, you meant the world to me today. I hope you know what an excellent doctor you are. Both Dr Won and Dr Kellert make a true difference in life and I appreciate them so much.

There was about 29 people and it took forever I was wondering why when they called me to draw my…read moreblood there was a girl at the counter a girl with long eyelashes at the drawing station and a guy at a drawing station they just kept congragating together and making jokes and laughing these are sick people that's why we were there. Now I'm wondering if your really focused on the patient if your acting like that. And that's why we all had to wait not professional at all.

They close down for the whole day. This is the 2nd day in a row that I went in for fasting lab…read morework. They do not answer the phone, so you NO WAY OF KNOWING THIS! Stay away from this location unless you love to waste time!