My experience as far as my salesperson was great. After purchasing my car i had to put new tires a new battery in then found out the frame was slightly bent and the check engine light would not turn off. read more

We have purchased 2 cars from this dealership. The servicing has been terrible. After having the 90,000 service appointment (which cost just under a grand), my wiper fluid pump stopped working. It worked when I drove it into the service bay. I was given a quote for an additional $644 dollars to fix something that was not broken when I took it there. Additionally, they did not tell me the pump did not work - I discovered it after leaving while on a snowy road trip. I feel like I am being fleeced. Edit: another repair shop in town did the repair for $300 after I left Wahlberg. read more

I bought a Chevrolet Malibu Lt 2020 was way overpriced it had a recall I had four phone calls about making appointment I took a day off work went to the appointment and the advisor said I couldn't get the recall? I bought the car from them what not stand by what you sell....the advisor was rude and he asked the Young boy manager and he didn't have enough balls to explain why ?? Waste of my time...I get my oil changes there ....NO MORE.... read more

Mark Wahlberg Chevrolet - They don't stand by what they sell...I have a recall - Car Dealers Near Me - Avon, Ohio

This place is absolute Trash. Buying a vehicle from them was supposed to be a good experience. I told them three times I didn't want them to add $200 for oil changes (I like doing it myself) they did. I bought the truck at 6pm at night, by closing time they were rushing me out the door. My friend told me me I had remote start . That was cool to learn. They sent out someone to my house because they rushed the paperwork and had to fix all of that. They sent my title memorandum to the wrong address. Then to top it all off, ONE MONTH later the ENGINE LIGHT comes on for O2 sensors ..... they said it's not their problem . Thanks for nothing . You lost a customer for life and even another with my GF is will be shopping for a vehicle soon. I would not give them 1/2 of a Star . Complete Garbage . read more

Went here for an oil change a month back. Just today, had to go to Firestone for a new tire and was told that my tire was previously put on backwards from this dealer which was destroying the tread on it. read more

We brought our car in for a repair... Stabiltrak... they said stuck button... which they "fixed". Diagnosis $160 But they said the Real Problem was we needed 3500$ engine work. We declined engine work. Paid diagnostic Charge. Stabilktrak light came on within 1/2 mile of driving. Fortunately we only lost $160 ... not $3500 Do not trust the service dept read more

I had my new car scheduled for a paint repair. I did not purchase at this dealership due to supply issues. I was told they would be able to take care of it when I scheduled it. Someone from the dealership called me and told me to drop it off in the morning and they will fix it by the afternoon. When I dropped off my car, I was told at that time that they can't do the repair since they do not have a body shop. I understand that, but I took a day off of work to drop it off because someone from that dealership told me they could fix it. Someone dropped the ball on communication or someone changed their mind. They should have let me know before I freed up an entire day. read more

We were in the market for a new car, went to several Dealerships , before stopping by Mark Walburg Chevy in Avon Ohio. We were greeted by Brian Lilly and he helped us purchase our new car. He had to call around to get the perfect car for us, and he went above and beyond what we would have expected. I just wanted to thank him and the dealership for doing an Excellent job! If your in the market for a new vehicle... see Brian Lilly. He will definitely make your day! Thank you Brian. Scott & Elisabeth Z. read more

We had oil leaking and took it in (under warranty) and were told the oil filter was loose. They wanted $160 for a diagnosis fee... That they did not tell us about when the car was dropped off. Then argued and said that they did say that... After discussing it with their service manager he said they would take care of it and hung up. Would not recommend this place! read more

We had our RV serviced back in March and the service department is the pits! Not personable or responsive. We had made an appt and when we got there we probably waited at least 20 min before someone acknowledged us. The service person was rude! They did do what we needed but Would NOT recommend. Unfortunately we had to call them again this week for another issue because we have s Chevy chassis and HAVE FOUND NO CHEVY DEALERS around will work on RV's. we made an appt - picked the RV up from storage in vermilion and drove it out to Avon and they decided they didn't want to work on it and LIED and said they couldn't lift it. It didn't need lifted!! Absolutely worthless!! Call Bass Ford and talk to Kevin if you need RV work! read more

Recently got a Jeep Wrangler from MW Avon and it was a wonderful experience !!! The managers and sales people were wonderful and answered all of my questions. Would recommend this dealership to anyone who wants honest sales people who will help you through the entire process read more

Mark Wahlberg Chevy in Avon, Ohio, has shown me time and again that it does not value the experience or satisfaction of its customer's. Save yourself much time and unnecessary aggravation by shopping at another dealership if your looking to buy a new Chevy vehicle. There are many dealerships that care about you as a customer longer than the day after you leave and spend $65k on a new vehicle. Management lacks professionalism, empathy, and humility. The sales associates don't follow up as they commit to do. The service department acts as if they are doing you a favor when you bring in your vehicle, as if you don't have numerous choices among their competitors. Do yourself a huge favor and buy a vehicle elsewhere. Below is the email I sent to the general manager who is still there, approximately two months ago with no response outside of an automated reply to call them and try to resolve the issue. I called today to see if they wanted to earn my business just one more time. I'm still waiting on a call back from "Scott" who stated he would call me back in a few minutes and it is 3pm now and I have not heard from anyone. Rick, I had far from a fantastic experience when I was in to buy a new Chevy Tahoe after I purchased my prior Tahoe from your dealership less than one year ago. I was very interested in building to order a new Tahoe if you didn't have what I wanted available. No one including yourself seemed to care and wanted to charge me $2500 over the sticker price for the new vehicle that you did have available. Even going as far as unprofessionally "joking" while stating that I got over on the dealership because I didn't pay over sticker on my last purchase, so on this visit I owed you. How unprofessional of a statement you delivered while exhibiting absolutely no empathy what so ever. I was under the impression my continued business was valued and appreciate more, as I also have brought my vehicle in for all service related needs. I was sadly mistaken. You also informed me the increase in sticker price was the bare minimum charged for good customers. I might add that is a slap in the face to say the least, especially for customers like myself who are working to build an ongoing relationship for mine and my families needs when it should be you working to build a relationship with me. After all, I believe that is the true meaning of world class customer service. Lastly, many Chevy dealers are selling any new Tahoe at $2500 over sticker, or at a "reduced sale" price which is the actual sticker price. Just wanted to respond to this email and sadly say I will be looking to purchase a new Tahoe at another Chevy dealer since I know someone else will take the deal. Yesterday (9-26-2022), I went online and was prequalified for another purchase of a build to order 2023 Chevy Tahoe for Mark Wahlberg Chevy in Avon, Ohio, through GM financial, which is who I have my current loan through with my 2021 Chevy Tahoe. I was told I could not obtain a 2.49% interest rate on a new vehicle even though this is what I have now with GM financial and I would need to go through another lender (Lormet) at around 5%. I'm assuming this is because they get some kind of incentive to push them down the customers throat regardless of what they want. Mind you I have excellent credit which has not changed since the purchase of my first Tahoe from MWC. With this info I called GM financial to find out if keeping my 2.49% on a new vehicle purchase was unrealistic. They told me absolutely not, there is no reason I should expect this rate to go up if my credit score (+825) has not changed (it has not), and they must receive kick backs from the other lender. After calling today to attempt to place an order or atleast get assistance with the process, "Scott" informed me we would need to setup a meeting to see if they could build/order a 2023 Tahoe for me, as it depends on what Chevy will do. I explained that I built what I wanted with the options which were available on Chevy.com for a total of $76k. "Scott" informed me that it wasn't that easy and stated I would need to come in to the dealership. I told him I would come in and asked if I could call him back. Scott stated he would call me back in a few minutes and I have not heard back. Seems like more dishonesty and aggravation coming my way but it seems to be the Mark Wahlberg Chevy way. I am in shock that no one at MWC wants more of my money and I cannot get a call back or time of day from anyone. World class customer service and post purchase care about your customers is the way to get repeat and referred business. Neither of which anyone here seems to know, nor will you get from me. Thanks for showing me yet again you don't care about your customers so I can spread the word and help others avoid the worst experience they will ever have on a vehicle which is one of the very few biggest purchases a person will make in their lifetime. read more