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    Mark Wahlberg Chevrolet

    1.9 (12 reviews)
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    Updated 1 month ago

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    Serpentini Chrysler Jeep Dodge Ram of North Olmsted

    Serpentini Chrysler Jeep Dodge Ram of North Olmsted

    (80 reviews)

    I had the privilege of working with Mark Brelo, professional sales associate at the North Olmsted…read morestore. Mark showed me many different cars, brought cars from a satellite new car parking area, and I didn't buy a car due to my indecisiveness. Mark couldn't have been more polite, more knowledgeable about his product, and he is dedicated to satisfying his customer. A good man indeed and a credit to the dealership!

    This was one of the most frustrating dealership experiences I've ever had…read more I called ahead to discuss pricing and schedule a test drive, and I made a specific appointment to see the vehicle. When I arrived, a different salesperson handled my appointment and had no knowledge of our previous conversation, requiring me to explain everything again from the beginning. The situation only got worse. After going to retrieve the vehicle for the test drive, I was informed that it was in maintenance, with work that would take days and unavailable to drive, something the dealership apparently didn't know before confirming my appointment. This wasted my time and raised serious concerns about their internal communication and organization. I was then told I would hear back the following day so we could reschedule the test drive and potentially finalize the purchase. Instead, 24 hours later, I learned (on my own) the vehicle had already been sold. No call. No email. No follow-up. No opportunity to move forward despite being told I would be contacted. The lack of communication, coordination, and basic customer service was astonishing. This dealership didn't just lose a sale, they demonstrated a complete disregard for the customer experience. Note- as I looked around online I found out I'm not the only one this has happened to!

    Mark Wahlberg Chevrolet - car_dealers - Updated June 2026

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