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    Bassett Services: Heating, Cooling, Plumbing, & Electrical

    5.0 (1 review)
    Open Open 24 hours

    Services - Bassett Services: Heating, Cooling, Plumbing, & Electrical

    Electric inspection

    Plumbing inspection

    Bassett Services: Heating, Cooling, Plumbing, & Electrical Photos

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    2 months ago

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    Grateful Plumber

    Grateful Plumber

    4.4
    (96 reviews)

    I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

    I highly recommend this company to everyone who wants great plumbing service at a great price…read more Christian was my plumber and he installed a new quieter garbage disposal to replace my cracked one in record time. I always refer to YELP to research who is the best company to help fix my problem. Grateful Plumber stood well above all the rest and it was evident to me why they are exceptional. I am extremely happy with their work and I highly recommend them to anyone who has ever needed help with their plumbing issues.

    Jim Russell Plumbing, Heating & Air Conditioning

    Jim Russell Plumbing, Heating & Air Conditioning

    1.4
    (9 reviews)

    I chose Jim Russell as the owner is a family friend and I am extremely disappointed in what I…read morereceived. I had a leak that was due to a loose nut - my fault for not checking that. I was forced to work around their schedule because they would not come out at a time that was convenient for me. The technician was fairly helpful and had the problem resolved and was in and out of my house in 4 minutes. No parts, only labor. I was charged $180 for the 4 minutes they were in my house. A rate of $2700/hour. While I would have understood a rate of $60-$120 (there are costs for scheduling, training, trucks, gas, etc) $180 is an insane rate to charge, especially for a company that sells themselves on the money they have saved their clients. I will be using a different plumber going forward that has upfront and reasonable rates with good customer service, unlike Jim Russell.

    Be very careful with quotes and clarity on cost!!!! Invoice was double the quote!!! We called Jim…read moreRussell plumbing to look at a water heater that was not working and a couple other items we had questions on. They informed us they did not have time available to look at all items but would come out for the water heater and they quoted us a price for the visit and stated additional parts etc would be quoted before any further work was completed. Turns out the water heater just needed the igniter cleaned which the plumber did. The plumber then offered to look at the other items we had. I asked about the price for this and he assured me "I'm here for an hour there is no additional charge for me to look at the other items. I will let you know cost on any parts". Well, literally other than turning the allen wrench under our disposal he serviced no other items in our house. He did "look" at them and he told me how he recommended I could fix them myself. He left within the hour. I was very happy at that time...then the bill came...in was over DOUBLE what was quoted!!! Upon calling their office I was told there must have been a misunderstanding. They refused to adjust the bill. We will not be using them again!!

    Bassett Services: Heating, Cooling, Plumbing, & Electrical - hvac - Updated June 2026

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