David is the technician that arrived to perform annual assessment and maintenance on our air conditioning. We were notified of his pending arrival by the Howald office and he arrived within the expected window. David is always prompt, personable, and knowledgeable (he has provided similar service to us before). I had a number of questions about air filter options for our HVAC and he answered them knowledgeably. Since everything was running as expected, no additional service or maintenace was needed. We have been doing business with Howald for our HVAC and plumbing needs for over 10 years, and their customer service and technical execution has always been top notch with great people. Highly recommended! read more

Called to get my AC checked out. The service man said that a part needs to be replaced and that a salesperson would contact me about it. The salesperson tried to sell us a new AC for $12,000. They never even attempted to fix my AC. I got a second opinion, and it turns out it just needed a new compressor $350! I'm not sure if this is how they always do business, but this is my experience. I will never use them again. It's hard to find honest people! I understand everyone is just trying to make a living and do their job, but I wish they had been that considerate before trying to sell me a $12,000 AC unit. read more

They replaced both my furnace and air conditioner. The instillation was executed in a very professional manner, at a competitive cost. They sent another tech about a week later to check that everything was working properly. The techs answered all my questions and explained how to get the most out of my system. Could not have been happier with the whole transaction. I highly recommend Howard Heating for all your heating and AC needs. read more

Steve is an excellent plumber with years of experience and knowledge. This problem was intermittent and the solution was multi factorial but Steve was committed to solving the problem and unwavering to finding the solution and taking care of his customer. Thank you Steve! read more

Found water dripping onto my basement floor and called Howald. Lucky for me my favorite guy Sam Byrd was on call this Saturday and was there within the hour! He quickly found the issue and got to work. Not an easy task working with galvanized 100 year old water lines but he managed to replace the cracked leaking pipe in no time. He is super friendly and quite competent having resolved other plumbing issues for me in the past that others told me I would have to tear out the plaster walls and replace the pipes!! He always explains everything to me and answers any and all questions. Howald is my go to company and I always ask for Sam when it's a plumbing issue! He is the absolute best!! read more

Howald team replaced our furnace last year (Michael and Russ did a great job) and most recently we called Howald to come work on our plumbing. Scheduling was easy and we didn't have to wait very long (1-2 days at most). Their office communicated appointment details and all the updates proactively, so we always knew what to expect and when the crew would come. Joe and Austin were professional, friendly, and got our vintage faucet fixed in under an hour. Very happy with the result and all the work was priced reasonably. We will definitely use Howald for our future house needs and recommend to everyone. read more

Used them twice for yearly maintenance and was not impressed. Now got a new yearly maintenance agreement to sign went up to $ 105.00 per call, I called and canceled them. read more

We have used Howald for several years for heating and plumbing services. Every specialist that has been in our home has been courteous, prompt and helpful with explaining any issues and costs. We have had minor and major repairs done. Recently we needed a new thermostat user interface and the technician, James, helped me set up some functions and the app on my phone. He went above and beyond. We paid a fee to be in a plan that includes routine maintenance, discounts and priority in scheduling. So far that has paid off nicely since the furnace in our new home has had several issues. Will be recommending this business to friends and family. read more

My family has used Howald for ... well, for as long as I can remember. I rely on their service for heating and air inspections. Recently I needed a plumber. I had a great experience! My plumber arrived, took a look, offered suggestions and then while he fixed things he offered to show me what was wrong and what to look for in the future. He also gave me tips for managing old pipes- I have an older home and it's just part of it. The safety protocols for COVID-19 have been consistent with each visit I've had over the last year. I recommend Howald any day! read more

Always prompt to return your call. Have used them for both plumbing and HVAC issues. Knowledgeable local people that get the job done and have always treated us well. Very satisfied customer. read more

Please don't use this plumbing service unless you enjoy spending unnecessary money. We were out of the country when we kept getting texts that our backup sump and battery fuse were malfunctioning. Since Howald installed it 4-5 years ago, our house sitter called them. Andrew came out and said that the backup sump and battery was bad and needed replacing immediately to the tune of $1600.00. According to the house sitter he was very unprofessional and sarcastic because she didn't consent to replacing it. I called another plumbing company (Steve Morin Plumbing) who came out the next day. They tested the backup and main sump pumps and battery backup and said all were working properly. Don't trust Howald! read more

My last two experiences with Howald have been very disappointing. We are on their scheduled maintenance plan and have been a customer for six years. Shortly after their last maintenance visit in the spring we noticed water all over our basement floor. Turns out the condensate drain was blocked, as it obviously wasn't cleaned as part of the scheduled maintenance. They sent a tech out to fix it (can't do the job right but always have time to do the job over) at no charge and we were left to clean up the mess. Today they were supposed to come out again for a maintenance check. They called yesterday to confirm the appointment but DIDN'T SHOW. I called their office and received a call back stating they had a tech out sick and had to reschedule their appointments. Too bad they didn't call me on the number I gave them to reach me, even though the person I spoke to stated their CSR log showed a note with the correct number and it also showed they called a different one. I guess poor service, cutting corners and failure to follow directions is simply becoming the "new normal" these days... 12/8/22 UPDATE: Howald rescheduled, sent a tech on time, and David did a great job answering my questions and giving our furnace a thorough inspection. I'm hoping my prior experience is the exception rather than the rule. read more

Plumber was friendly, professional and prompt. But pricing is what I'd have to call "gouging." $321 to replace a leaking toilet shutoff valve. Ouch. And they charge $95 just to show up, so when the plumber quoted me $321, if I had turned it down I would have been stuck paying $95 for nothing. No-win situation. When making the appointment I explained exactly what was needed, later the plumber told me they had flat pricing. I wish they would've told me that over the phone, instead I had to pay $95 to find out. It was a 10 minute job to install a $10 part, I just have no idea how they justify that pricing. read more

Absolutely a customer focused company from the top down. Professional, knowledgeable and reliable technicians. The best HVAC company I've ever used. read more

The Howald team is great! They have replaced my A/C, furnace, and most recently my water heater. Everyone has been great at communicating and following through promptly. Steve the sales person was great, he gave me honest recommendations and there was no sales pressure when choosing my water heater, same with furnace and A/C with Kevin. Sam who installed my water heater was wonderful as well. I would definitely recommend them and would use again in the future! read more

I called Howald immediately after my furnace went out (of course it had to be the coldest week of the season), and they were extremely responsive and reliable. They showed up a couple hours later to diagnose the problems, gave a fair estimate, and the next day I had a new furnace installed! They even offer 2 free tune ups after installation. Definitely recommend them for your hvac and plumbing needs! read more

I knew my 18-year-old air conditioner was probably beyond repair when it was not cooling the house this summer. I called Howald for service anyway, just in case. Their technician gave me the option of repair and laid out a repair plan, but I wasn't shocked at all when his best recommendation was a system replacement, especially since the AC was paired with an electric furnace and was the most inefficient method of heating and cooling I could have. After consulting with Don from sales, who was a former technician himself, they were able to provide a heat pump/electric furnace system that I could afford and will save me money in operating costs. The install team worked very fast and the new system was operating in much less time than I had imagined it would take. They even moved the unit location over a few feet so the dryer vent no longer blew hot air on the coils. This company treats the customer right. read more

Howald Heating, Air Conditioning & Plumbing - New heat pump - Heating & Air Conditioning/HVAC Near Me - Indianapolis, Indiana

Howald has done 2 complex plumbing jobs for me, and installed a mini split ductless AC unit on my 2nd floor for zone control. On one plumbing job, they were able to find a way to substantially reduce the effort, cost, and time for my benefit. For the ductless AC unit, I had 2 estimates of cost from 2 companies, and Howald was almost 50% cheaper for the same unit. They answered all my ignorant questions and were friendly each time. If there was a hiccup in something on the job they made it right. read more

Howald came highly recommended by people in my neighborhood. Some had used Howald for years and years. My experience with them mirrors my neighbors' for the most part; I like this place because they were fast to come to my home (they fixed my AC unit the same day). I don't know what other places charge to do things, but I'm a little miffed to have to pay almost $100 for a diagnostic fee. This could just be my ignorance of the HVAC trade, but that is a lotta dough just to have someone look in your unit and go, "Yep, the whatsit needs to be replaced." Anywho, I'm not complaining too much because now I'm a lot cooler and less grumpy now that I have air. Thanks, Howald! read more

Howald has my business for life. They have gone above and beyond for me. They have showed up at night in a storm and saved me. They are always courteous and kind. Do yourself a favor and try them out, you deserve it. read more

Super pleased with Howald, Ricky was my service person and I was very pleased with his professionalism, timeliness, and expertise. The came the next morning of my initial call to replace an outdoor hose valve on my older home. And Ricky also provided me with a convenient indoor shut off valve with easy access. I appreciate you all and will be calling you for my next plumbing or HVAC needs. read more

Harry from Howald Plumbing came out last Wednesday to repair a dripping bath tub faucet. He did a great job. A week later and not a single leak or drip. He was very professional and even cleaned up when he was done. I had several other quotes for the repair and Howald not only had the best price but I found them to be the most professional. Talked to their Service Manager, Steve, who was great. I explained the situation and he was able to trouble shoot it over the phone and quote me the repair price. I am very pleased and impressed with Howald Plumbing and will definitely use them again. read more

Our air conditioner wasn't working to peak performance, so we called Howald. The technician said it was just a dirty filter that he'd clean but would have to charge us $100 for an emergency repair. Total of about $186. He told us the hardware was fine and there was no coolant problem. The system still wasn't working correctly, so we called in another company. They diagnosed a broken coolant coil and that we'd lost several pounds of coolant. The technician laughed when we mentioned the previous company and mentioned they (Howald) probably played us for a quick buck. We won't be going back to Howald. read more

Howald provided exceptional service again. Howald is our go-to for our HVAC needs including replace our complete system 5 years ago. We had a plumbing issues so I called them. Wow!! They were able to address our shower issue in one call and serviced our other shower as well. I thought it was a valve issue, but their technician (Sam) determined it was a completely clogged filter. He had us up in running (water) in no time. Now our visiting family members have their own shower! Thanks read more

We're in the process of building a master bedroom with en suite bath in our attic along with piping HVAC to parts of our house that weren't set up with heating or cooling. It's an old, quirky little house in SoBro. Before calling Howald we had three companies to our home in order to get estimates for the work we needed done. All of them seemed overwhelmed and uncertain by the work we wanted done and never followed up or gave any sort of estimate. I was shocked. Even after calling to check in we heard nothing back. However, Howald saved the day. The technicians came for the estimates quickly and were prompt for both the heating/cooling and plumbing. The day of the jobs, they were again prompt and worked quickly. Once we were billed, the actual cost came in a little under the original estimate which I thought was a pretty classy move. So far, we're happy with all their work. The technicians are polite and friendly. We finally got to the point where our gutted kitchen is ready for some plumbing work and we knew just who to call. They're coming again to do some additional plumbing work for us this Friday! read more

This was our first time to have Howald do our seasonal AC check-up and I could not have had a more positive experience. James was on time, polite and very knowledgable. After identifying some issues that needed attention, he would thoroughly explain why and how it should be addressed. Unlike other service providers, I never felt like he was trying to sell me something. And, the service contract provides a nice savings! Again, if you need service for your AC or furnace, give Howald a call! read more

After another plumbing company came out and misdiagnosed where the source of a leak was, I called Howald. Austin responded immediately and came out within an hour. It turned out to be an issue for HVAC and not plumbing. Dan from HVAC was on call for the weekend and came out the same evening. He quickly found the problem and fixed it. So thankful for the intelligent employees at Howald! read more

Starting with the office staff, they listen and work to get you service just as fast as possible. They are never short or rude. I have used them on numerous occasions and they are always professional, Friendly and explain exactly what they're doing. Steve, the Plumbing Mgr, makes sure your problem is solved, including Leaving the office and getting his hands dirty to make sure your job is perfect. I highly recommend them. read more

Our AC isn't cooling properly so I called Howald on a Saturday. A technician got back to me within an hour. I explained our problem & he gave me a few different things to try (such as cleaning the filter!) first. I really appreciate that he wasn't quick to set up an appointment, thus a charge, and gave me some options first. We had them work on our furnace a couple years ago & they did a wonderful job. read more

I would give Howald 6 stars if I could! I signed on for a service contract on my rental last year and I just renewed. In the last year and a half, they've serviced my heating and air, and even installed a sump pump, at a really reasonable price! They also came out recently to investigate a mystery leak in the bathroom and again fixed it at a very reasonable price. I had to make a service call today when my tenants told me the heat was out, and Howald came out same-day, fixed it, and changed the filter and did the maintenance call at the same time. Also everyone who works there is always friendly, which important to me since dealing with house issues is pretty stressful. I love this company! read more

Two words-First Rate! Had a 15 year old HVAC unit that needed to be replaced. After (5) bids from other Companies, on advice of my Friend, called Howald and met with Tim F. Should have called them first. Tim explained everything in detail and in a way I could understand. He has over 24 years experience and was willing to work with me on price. Their bid was $300 less than all others and he was the only guy that actually listened to me and didn't try to up-sell me or push something I didn't want. Set up install 2 days later and their Installers (Jason and Chris) actually showed up 20 minutes early. They have been working together for over ten years and one knows what the other needs or is thinking without asking asking. They work in perfect tandem and knocked out the job in less than 5 hours. They displayed a thorough mastery of knowledge on every question I had during the install and left my house cleaner than it was before they showed up. After the install, Jason took 10 minutes to go over energy efficiency best practices, maintenance, etc. He truly cared about his Customer and about making sure that every nut and bolt was tight and everything was perfect. If you don't want high pressure sales tactics and an honest Company that delivers on what they say and prides itself on integrity then call Howald. read more

They refused to give an estimate on the requested work. I guess it was just too hard....

We purchased a new furnace from Howald a year ago today and have been very pleased with it. We had our first service today and it was outstanding. Kevin was very professional and knowledgeable. He not only serviced the furnace, he was able to discover why our dehumidifier wasn't working-blocked drain hose. He changed the filter in the dehumidifier and fixed the hose for a very small fee. Thrilled! Highly recommend Howald. read more

After our annual service call, once again Larry sent a reliable, friendly and knowledgeable professional who serviced our AC. We SO appreciate a trusted business partner caring for our home. read more

Have used them a few times, and they have consistently had experienced, quality technicians come out. My most recent experiences with them were for plumbing issues -- one bathroom and one kitchen issue -- and they came promptly and did a good job, even when one of the situations involved some trouble-shooting. Solid, trustworthy business. Would absolutely recommend them. read more