Rude, unprofessional, and disrespectful to say the least... My family and I had been using B&B for years and had nothing but positive things to say about their services until a few months back when I brought my dog there for a grooming. I will be the first to admit I had let it go to long in between baths but I'm only human, back to work with a baby at home and hard to coordinate dropping my dog off. So when I finally was able to bring her in, right away I was judged by the woman at the front desk. She said my dog was at least 10lbs overweight (mind you she's a Bernese mountain dog and is a large dog with a full coat of hair, this woman was not a vet and did not actually weigh her!), and did so in a disrespectful way and in front of a customer. I left feeling really bad, even called my husband to tell him about the interaction. When I went back in the afternoon to pick her up, another staff said the same thing to me in the same manner, yet again in front of another customer and still lacking any grounds to determine she's overweight. It gets better... that night one of their employees (Michelle) personally contacted me out of work hours on my cell phone and asked if I wanted to REHOME my dog with her! I then contacted the owner the next day to tell her about her employees unprofessional communication and she took the side of her employees, said they were just trying to help and barely apologized for Michelle contacting me and offending me- basically said I'm sorry you're offended but wasn't sorry about the situation as a whole. It was so insincere and disrespectful, she didn't offer to refund the bath or say any action would be taken. I have never experienced anything like this and hope it is helpful for future customers so they don't have to either. Disclaimer: I have been a dog owner my entire life, have only owned large breed dogs and care for this dog like I do my child. I'm writing this review now because we found a new place to go, the Groom Room and it was better quality, better service, and half the price! read more