I came there here to purchase a few things I couldn't get at Sephora. I showed the one girl the…read moreinspo look. She only gave one recommendation. Like girl I just showed you a look and you only give one recommendation. That was the worse. Then Jessica came along and actually helped me. She picked items out gave a bunch of recommendations and showed me how to achieve the look and helped me with my eye brows!!! Jessica to the rescue. I was so happy she was there because otherwise I would have left with an attitude and back to Sephora to get help!! I would suggest customer service classes. I wish I could give me stars but my first interaction wasn't great so I cannot. I ended up purchasing more than I came for due to Jessica thanks for helping

I had never been to an Ulta and decided to give it a try (I'm usually a dept. store shopper for my…read moremakeup). I made a bee line for the MAC area, where a freelance worker was helping a woman. I waited patiently for them to finish for it to be my turn. I wanted to buy a whole new supply of makeup and told the freelance worker this. We had a brief conversation and then the freelance worker told me she'd be right back. After waiting for her a while and I decided to get up from the chair to look at some MAC colors. Do you know when I got up, I saw her fully helping another customer as if I wasn't sitting waiting for her. She wasn't just answering a few questions, she took on another customer while I've been waiting for her, making me wait even longer. And after I had already waited for her when she initially was with the woman. This really upset me, I felt so insulted to be treated with no regard at all, and I was making a big purchase. I was prepared to leave, but not without speaking to a manager first. That's how mad I was. Here's where my review goes from 0 stars to 5 stars. The manager was excellent (I don't know her name but she was super pretty.). She showed up as me and the freelancer actually started to fight. She came into an upsetting and hostile situation and quickly diffused it. She was able to get this situation that had clearly gone off the rails back on track and in a good way. She offered to have an Ulta employee help me with my purchase and sent in J Lynn. J Lynn is really a 10-stars. She was excellent too. Deeply knowledgable about all the brands and about makeup. Her makeup looked beautiful and she had a personality to match. When I tell you she was great, she was great! Focused, efficient, thorough, friendly, patient, sanitary. The products and colors she picked for me were on point and what I ended up purchasing. She was so professional, had great work philosophies (like she believes every customer should have a good experience), was very helpful. And it was very easy, as the client, to work with her. I totally trusted her expertise and she wasn't salesmen-y at all. She understood my budget, money concerns and even time concerns, concluding the sale by the time set. My experience with the freelancer was exactly what I wouldn't want and my experience with J Lynn was exactly what anyone would want shopping at Ulta. What started as horrific and unsalvageable ended not only as a very positive experience but I'm so thoroughly happy with my make up and everything, that I actually decided to make Ulta Millbury my new place for all my makeup needs (no more dept stores.) Based on this outcome, I can't deny Ulta and J Lynn a glowing 5 star review. It's fully deserved, imo.

I had a great time!! Lillte I'm more than likely spelling her name incorrect but she was soo…read moreamazing!! She helped me color match and helped me with a full face of make up. She walked me through everything on the how to do a soft glam. I loved the experience and I didn't feel rushed. It was a great experience!! I spent over $250 because I loved her service. They are fully staffed and stocked!

I was helped by Adalia. She was so incredibly sweet and helpful. I am new to eyelash extensions and…read morefalse nails. She showed me everything and she was using everything herself. She looked beautiful by the way so I trusted her. She also helped me find the right shade of lipstick, gloss and eyeshadow. The only thing that bummed me out was I waited awhile to get service because the manager was screaming at the workers in a very demeaning way. And the manager saw me. She didn't stop talking down to the employees even though I was in there shopping. I felt so uncomfortable and was unable to focus on what I needed or wanted because she was letting out her frustrations in front of everyone. Once the manager left Adalia came right over to me. She was so professional, helpful and sweet. I couldn't believe she could just walk away from someone talking down to her for so long and just shake it off but that's exactly what she did. She is so professional.

I had a facial with Nancy a few weeks back. I had never had one before, so without knowing what to…read moreexpect, Nancy walked me through the appointment and did not hesitate at all! She was very kind. Would highly recommend :)

Go here if you'd like your eyelids fused together and completely chemically burned redeye…read more Eyelashes were falling off immediately after the installation. No refund and very unprofessional response to the horror show.

Shop was closed before 6. Wasted time coming to the store since they're not going to be open when…read morethey say they are.

I went into the store and was told by one of the workers that the owner went down the street to…read moretheir other store they own and was coming back. The associate could not tell me how long they were going to be or would not call them. So I thought I could purchase my items and go on about my day. I thought surely they could ring me up. When the associate said that the register was locked and could not ring me up. I would have to wait for the owner to come back. I was in shock! This place is known for discriminating against the very community they do business in. Their other store down the street I have been in there before and customer service is terrible. They treat every customer like they are going to steal. I would not recommend spending your money going their. Also, the way they treat their associates are terrible. I don't know why they continue to work there. Just a terrible place to shop in.

Amazing! Went well excellent service and very fast definitely recommend lovely peopleread more

Sent my granddaughter here to get her hair cut. Not allowed to sit and wait due to Covid. I get it…read moreno problem but her hair is longer on one side than the other. We will not return. Her hair was cut by the gentleman that works there. There's more but just don't go there.......

I started out wanting to get acrylics while I still could due to osteoarthritis starting to rear…read moreits ugly head, but I ended up absolutely loving the people at this salon and wanting to come back basically until the end of time. Everyone at Kathy's is so friendly and down to earth. Every time I go there, I consider it more like I'm going to see old friends, and it's actually something that really improves my mood long term between that and the fact that my nails always look incredible! They have a huge variety of colors, top coats, ways to do different types of nail art, etc. I usually see Anna, and she always does such a great job, and I really enjoy visiting with her. I will continue to recommend this place to anyone and everyone who will listen!

Best service! Best nail techs! Make you feel at home and honestly they slay the life out of your…read morenails

I LOVE the haircut done by Raymond Colon. He listened to what I had to say and I walked out 100%…read morehappy. I have receive multiple compliments on my new haircut from family and friends. I took the attached picture straight out of bed this morning....I love how it falls into place and looks so stylish with almost no effort. Thank you Ray

Today I went for single process color and a glaze toner and went I went to paid I was charged with…read morea back bar charge $40 on top of my total. It was NOT okay that charge was hidden from me until checkout and wasn't stated clearly on the service menu or booking plataform.