This store smells heavenly, and there are many options to stock up for your next self-care day. One…read moreof the best perks of stopping in is that you can request a sample of any item that you want to try before buying. I didn't have any particular item in mind that I wanted to purchase so I inquired about 4-5 different products. Part humorous/part odd about 3 of the items I asked about the associate did not recommend. At the end of my visit I left with 2 eye treatments, powder deodorant, and a sample of an under eye treatment for dark circles. I look forward to returning hopefully to pick up some more eye treatments because allergy season has left me with very tired itchy eyes in need of soothing.

I visited this establishment today because I was told by a colleague that their bath bombs were…read moreexcellent and natural! I must admit, when I walked into this place, I was hit in the face with fantastic customer service!! The store is so neatly stocked, everything is where it supposed to be, there are plenty of items for men women and children! I purchased several bath bombs! I'm looking forward to returning back to try and some of their skin care items!! My only gripe is the cost! But they say, you get what you pay for and if the quality items are half the quality I think they are, they were well worth it!

It's been nearly a month since my rather exceptional experiences at this Ulta location at Baltimore…read morePike in Bel Air. I don't know how commonly a customer will mentally hold on to the intention of recognizing such remarkable service several weeks on, but now that I have a quiet minute, I'm here to do so. That's how much their care meant to me. I live in New England, but I unexpectedly found myself in Bel Air, caring for my father in the final weeks of his life. Because my trip down was completely unplanned, I had only taken about ten minutes to gather some clothes and toiletries to throw into my car before making the drive to my parents' house. The circumstances of his condition had started to deteriorate rapidly. Though I would not trade that last stretch of time with my father for anything, I was heartbroken and exhausted by the time he died. As his funeral approached, I realized that I would have to get a few things to make myself presentable, to honor him. The last thing I expected from visiting a store in a strip mall was the degree and quality of love and empathy and comfort I found from the women working at this Ulta. My interactions did not end up monopolizing time away from other customers, but the stars must have been aligned to put the right people on the clock when I was there. I did purchase a few necessary products, but even more meaningful were the moments of humanity which happened while these women helped me figure out what I needed. Brittany was the first employee I met as a shambled mess of I-don't-even-know-what-I'm-looking-for. I am certain that providing customers with hugs is not part of the corporate training, but she carried her heart from her other job (as a social worker) and recognized that something was wrong. Her hug when I started to fall apart was everything at that moment. I had shown up right before closing time, so I had to return the next day to address my purchases. Stephanie was who helped me find what I needed the following day, but she did it while providing authentic love and support. She was empathetic, but also very uplifting as we went around the store. Stephanie, too, was a delight. When I was trying to think of what else I might need, Mandy was right there when I asked about brow care. Because of my family responsibilities, I had limited availability. Mandy worked in an appointment slot that matched my schedule. We also spoke of other services which could help me feel less frazzled, but the brow appointment ended up being the only slot I could swing. Nevertheless, I really appreciated how willing she was to make other things work for me. Bri was who dyed and shaped my brows. I've had brow care from some pretty high-end salons in Boston, and Bri was just as adept and accomplished as anything I'd experienced in those places. It seems like a small thing at a time of grieving, but it helped to feel so much more pulled together than how I had started out. I realize that this might sound corny or contrived to someone who was not there, but please know that my recognition of the care they gave is genuine. I'm not usually given to seeking emotional support in retail stores, much less remarkably good emotional support, but somehow, this is what I received. During that last week, as I was preparing to return home, I stopped by the store to thank these women for their love and humanity. I didn't catch them all, so I hope that this reaches them: My friends, please know that your collective care was much greater than the sum of its parts. Thank you for seeing me in a way I couldn't even verbalize that I needed. You will always be associated with the beauty that was found in a time of crushing grief. And thank you, Ulta, for hiring such people of quality and heart.

I did not like being followed around the store as a Black woman. I was already being assisted by…read moreone of the store clerks, yet another woman--who was white--was trailing me. She wasn't even discreet about it; everywhere I turned, she was there. I will not be returning to that location anymore. You already have cameras in the store, so I don't understand why you would go out of your way to make your customers uncomfortable.

Good spot for a good deal. The quality varies so you have to know what you're looking for and it's…read moretrue value. Today I'm disappointed to learn that they don't have the foot protectors for trying on shoes. Lots of shoes too.

Great place for discounted clothes and home decor. The staff is nice and friendly. Store is always…read moreclean and organized. I always leave Ross spending more money then I planned as there's many great items to choose from. Its very few times I leave Ross empty handed, Lol.

Arya to the rescue!! - Yesterday, I ordered a Kurt Geiger…read morebag online for in store pickup. Towards the end of the night, I picked up my order from the pick-up counter. I quickly realized that my handbag did not have a box. The lady at the online pick-up counter offered me a general, white gift box. While I appreciate her trying to help, everyone knows that a Kurt Geiger purse MUSTTTTTT come in the original box. That's a major part of the brand. Instead, I received the handbag in a plastic bag that reminded me of a produce bag. Eek! The lady at the pickup counter walked me upstairs to the handbag department where Arya saved the day! She apologized for the way my handbag was inappropriately handled by the other department. Not only did she find the beautiful box that it belonged in, she also wrapped it with a lovely bow. By this time, the store was close and she did not rush me at all or throw together a quick bow for the sake of time. She handled my gift with pride and care to ensure I walked away satisfied. I really appreciate her doing that and giving me the box that I actually paid for when I purchased the gift. No one wants KG in a grocery/produce looking bag. Arya understands quality and care. I hope she can be recognized for her customer service and kindness last night. Sidenote: All pick-up orders should include the original box or packaging that it comes with. This is not the flea market or FB marketplace. A store like Nordstrom should understand what it means to present the total package. Nevertheless, I'm giving the store a 5/5 because the 1st associate was kind enough to walk me upstairs so that Arya could save the day.

Back to back Awful experiences when purchasing my last two suits from the Towson Nordstrom location…read moredue to dishonest sales associates and subpar tailoring. On my most recent visit, Bruce Bereson assisted me. Bruce was nice enough in person, but lied to my face in an attempt to prevent any returns (probably to protect his commission). First, Bruce was wrong about the sizing across different jackets within the same brand. Oh well, that's forgivable. The issue was that when I needed to exchange the tux, I was told by a different sales associate that he didn't ring me up under my Nordstrom account, what's more, the sale was not tied to phone number or email, despite the fact that Bruce pulled my account up in store. As a result, I was told I would have to come back and talk to Bruce if I wanted to return or exchange my tux. In other words, despite having my account information, Bruce intentionally hid my sale and did not provide me a receipt so as to limit my availability to return the item. This also deprived me of my Nordstrom points, which for a purchase of this size would have resulted in a $10 voucher. These type of underhanded sales tactics are completely inappropriate. If you do choose to shop at Nordstrom Towson, I would avoid Bruce Bereson at all costs. As others have mentioned, the tailoring was also subpar. When I went to pick up my last suit from the Nordstrom tailor, I was given a jacket without the arms sewn in. After a lengthy wait, I was finally provided a complete jacket. Given the lack of integrity from the sales associates at this location, the Nordstrom Towson tailors will not be getting a second chance with my next suit/tux.

I had a good time at this Sephora location in Harbor East! It's in a really convenient spot,…read moreespecially if you live in the surrounding neighborhoods like Fells Point, making it an easy and enjoyable walk. I also love that it's close to the harbor and surrounded by other restaurants, shops, and boutiques, so you can easily make a day out of your visit if you want. I went right when the store opened in the morning, and the atmosphere was calm and welcoming. The staff I interacted with were all kind, approachable, and helpful, which made the experience even better. I typically know what I want and what I'm looking for, but it's still so fun to bounce off thoughts and ideas with the staff that are often established professional makeup artists. I really enjoy getting their perspectives on different products and learning about any new ones that I may not have been familiar with. The store itself was clean, well organized, and beautifully lit, which I really appreciated. It is a smaller location, but it still carries a great variety of products, including the staples you'd find at larger stores. I was looking for a specific perfume from a newer brand, and while they no longer carry it at this location, I appreciated learning that it is still be available at other stores or online. Definitely don't hesitate to ask if you're looking for something specific! I would recommend going earlier in the day, especially on weekends or when the weather is nice, as I can imagine it gets busy later on. I've been here at least three times now and have had positive experiences. I plan to keep coming back.

Decent Sephora storefront in the Harbor East area of Baltimore city. It's really nice that we have…read morea Sephora in the city and we don't have to drive to the county. I can actually walk here which is really nice. That said this is not a statement on this retail store but Sephora as a whole, it just doesn't feel as luxury as it used to be and this store is a little chaotic at times and they are usually out of the things that I want, but the staff is really friendly. I really am more of an online shopper but for certain things like I need color matched I will come in and the staff will help!

Always a great experience here! I come to get my body oils and skirts from here! Always amazing…read morecustomer service. Very happy I found this gem

I came to the store location at Security Square Mall this morning to make a specific purchase. The…read moremall opens at 11:00 a.m. I was a little early so I decided to walk around the mall for exercise until Saadia's opens. It didn't open at 11am as expected but the lights in the store came on at 11:10 am. But it is now 11:50 am and the store is Still not open. This is not a good business practice. I must leave now and try to find another place to take my business, and I will not be coming back here again.

I have been shopping at Beauty Land for almost 40 years. When I first started going there, they…read morewere called Cosmos. All of the people that work there have treated me and my family like their family. They always have what I need and everyone there is always patient with me and extremely helpful.

DO NOT SHOP AT BEAUTY LAND @Woodmoor Shopping Center. We recently purchased foaming mousse in a…read morebottle, along with other items. The bottle had a small crack and contents leaked out.. We went back to see if we could get a replacement and they told us it wasn't the original one we purchased. The lady told us we brought in an old empty bottle. She insinuated that we were lying. She told us that we had poured the contents out. They were rude, and we will not be purchasing anything else from this store. Bad business practices; poor customer service. Why would we go to the trouble for $7 bottle of mousse? "No, we can't replace your item because of company policy" would have been a sufficient response, however, to call us liars when we have responsibly supported their business for years, is just so disheartening & disappointing.

Pretty decent old navy. I've never had a bad experience here. Whenever I come, things are well…read moreorganized and the staff is friendly. They usually have good sales, and the location is convenient. No complaints!

I took my daughter to shop at Old Navy because she said they were having after Christmas sales…read more I was shocked when I walked in. I have never seen such a dirty disorganized store. There were clothes all over the floor, not just in some areas but all through the store. There is no way that I'm going to buy clothes for my daughter that she has to pick up off of the floor to look at and try on. I can't imagine this is how Old Navy wants the present itself to customers. I refused to buy anything on our shopping trip and I won't be going back.