I walked in today 11/14 to get a price adjustment, since items I recently bought went on sale. As I…read morewalk to the counter, the cashier is holding the bags you are given after your purchase. She throws them on the back counter and just stares at me. So I say " i'm here for a price adjustment. She looks at my receipt and goes.. "How am I supposed to do that?" I'm sorry... ask your manager? I then tell her, "I don't know how you guys do it here.." I ALSO AM A CUSTOMER. She clearly has an attitude and doesn't want to do her job today. She finally ask for help, one lady comes up, (Very sweet btw) and then the manager comes up. The first cashier says to the manager "she says she bought these products (obviously i did, since i have the receipt) and now she wants a price adjustment for them. Her manager said "Okay." looks at the receipt and looks up at me and says "I'm not sure if someone informed you wrong, but you actually need the products so we can scan them. To make it easier." Which is complete BS. It says nothing about having the products in the policy. YOU just don't want to do your job. Very disappointing

I got a broken hand soap and the customer service representative over the phone was horrible. Very…read moreupset

This is my experience at this location and with an assistant manager and using credit card points…read moreto get gift cards to use at Bath and Body: I got these gift cards on a Tuesday before I went to this location the first time which was a Wednesday. My boyfriend had points on his credit card for spending so much money on it. So with the points we got $200 in gift cards so that I could go shopping for hand soaps with it. I was only there for the necessities that I need for the house, and a couple things that I am really wanting I live in Paola and work 6am to 6pm I'm not there to make grief, I'm wanting to get in and out so I can go too bed by 9pm. I go in there I pick everything out, this lady swiped my 4 gift cards 4-5 times each. But, anytime they were swiping the gift cards it was taking the money off the total. They tell me that there machines must be down. I understood that, so they tell me to come back the next day and they were gonna call customer service and figure it out. So I do, I'm waiting behind 2 other customers, the girls at the register had gift cards! They used them no questions, didn't tell them to come back tomorrow. They went through just fine. It's my turn to do the whole checking out my items for the second time. They start swiping away trying to "figure out what's wrong with these specific gift cards." They end up calling customer service again to figure out why it's not working. Now this same lady I had the previous day (she was the one who swiped my card 4-5 times) is telling me that there's no money on these cards and to come back on Friday to go through the same trouble. This lady was pretty much telling me to ask around and make sure they were activated thinking I might've stole them if I'm having this much issues. I confront this lady and tell them, "that's funny, I just came in here yesterday with $200 on these cards ready to purchase my items I chose, I checked them. I come back in and conveniently there's now no money on my cards. Your machine took the money." Of course she's telling me that they'd never do that, questioning me if I was sure that these were activated cards, she ends up calling customer service AGAIN. She ends up telling me to write my email and they're giving me my money back with e-gift cards. Perfect situation, right? You'd be asking yourself why I only gave them 1 star and not 5 because they "took care of the situation" I only got partial money back. They lost 3 loyal customers to this Bath and Body we will not be shopping at this location again. We'll make the effort to drive the extra 10 minutes to get to the Oak Park Mall location. They at least know how to use gift cards, but they did know how because they literally had customers IN FRONT OF ME that used their gift cards without ANY ISSUES. Please take my advice and learn how to look back at transactions so you don't have to call customer service 4 times. Saves ya'll the trouble and hassle. Funny part is, is this lady claimed to be an assistant manager. You'd think somebody in that store would know how to look back at months even years of transactions, just to make sure that the machine didn't take the money. Hope people never have to live through the anxiety and very stressful experience I had to experience with you guys all because no one was willing to look at transactions just to at least make sure somebody is making a mistake in the situation. Might've saved some time.

The worker at the front was very welcoming and directed me to the product I was looking for…read morehappily. Once I got to the register I was completely ignored by the cashier who acted as if it was an inconvenience to check out my two items because she was gossiping with another co worker about the people in their neighborhood. I tried to ask several times if I could get two fives in exchange for a 10. Completely ignored that I existed. Just pointed to the pinpad when it was time to pay. The only time she looked at me or said anything to me was giving me my receipt which I then finally got her attention/eye contact and asked for the final time to exchange the bills and she told me that it was too late. Working in retail myself I know she could have easily opened her drawer and exchanged them, completely rude and lazy. Won't be returning to this location. I hope a conversation about customer service is had with this employee. Cashier 340618

You know you've entered B&B when fragrances hit you but not today. It was still an smelliful time!…read more Semi Annual sale is always a good time! Glad I popped by today, all the foam soap was gone. We were greeted and directed to exactly what we needed by Chonita. She also checked us out. B&B app also makes it easier to use those coupons and rewards.

MUCH better selection of lip glosses lately- I'm a happy girl! Today was Body Care Day. Every body…read morecare product is only $4.95!!! Such an amazing deal! Candles were discounted too. I got 7 body care items, a candle, & a lipgloss for only $50 total!!! The ladies working today were all super busy with the sale and Christmas, but were still sweet, greeting & helping customers. I also appreciated that they opened up another register for card users- big time saver.

This place is super convenient to get gifts throughout the year. They have numerous scents and…read moretypes of items to fit your any need. Their sales are the best, when they have a good sale it's so worth it to check it out. Without a sale the prices are a little higher, but they have enough sales to make up for it. It's normally very clean, sometimes the floor gets covered in the test strips when it's busy. The people are pretty helpful here.

I'm addicted! With their many products and huge selection of fragrances, you, or anyone on your…read moregift list, are sure to find something to love! And best of all, if you (or your "giftee") try them for a short time, and you don't love them, you can exchange them! Their newest Valentine-themed/scented products (like Chocolate Covered Cherry or Strawberry Pound Cake) are yummy, and gift packages for men and women are ready for quick pickup! Another plus is BB&BW's always friendly, helpful and knowledgeable employees. Their 3-wicks are my favorites. If you catch one of their frequent $10-off-3-wick sales, OR their once-a-year-$9.95-each sale, and/or get coupons via mail or email, you can't beat their price, the "throw" of their candles (how long the aroma lasts and how far into the area the scent is apparent), or the ever-changing multitude of delightful fragrances and packaging. Their products are also a visual treat, perfectly suited for the fragrance, the seasons, or the holidays. And after using up your 3-wicks, the glass containers and lids can be cleaned up for use as pretty canisters! (You can also remove the labels on many of them with a little help from hot water and Goo Gone!) I'm also a fan of their liquid and foaming hand soaps, moisturizing shower creams, and body lotions and creams, also often offered at special sale prices. They have greatly expanded their men's line with truly pleasant masculine fragrances and strikingly attractive packaging. Start your Valentine's Day shopping here, and you won't need to go any place else!

Recently visited Sephora located in Kohl's on 135th street in Olathe. I first called the store to…read moreinquire about a product. I was helped by Gabriele. She later greeted me in the store and took me directly to what I was looking for. She was very friendly, knowledgeable about products and I was very pleased with her service. I would recommend this store and this young lady to anyone shopping for makeup. Thank you Gabriel!

From the owner: Sephora wants to teach and inspire clients to play in a world of beauty, while creating the world's…read moremost loved beauty community. Sephora invites clients to play with over 14,000 products from over 200 brands including exclusives like Fenty Beauty by Rihanna, Rare Beauty by Selena Gomez, Sephora Collection and more. Clients can experience Sephora anywhere by visiting the Sephora website or the Sephora app.

I've Been here before and they are super cheap when it comes to applying product. Which is funny…read morebecause don't you wanna get enough product in your clients hair to advertise it so it can be bought? I don't know it seems like maybe the owner needs to take a marketing management classes on how hair business runs. Unbelievable never have been somewhere so cheap at this point just run the hair salon in ur basement if you can't afford putting enough product in ur clients hair for best results. I was NOT satisfied and didn't get what I asked for I think it's because of the LACK of product applied. I mean I can tell even by reading the review that the owner is a cheapskate and has poor communication skills instead of focusing on customer satisfaction. Maybe then you'd learn that underwhelming service and poor communication don't exactly scream "luxury salon." Reading the owner's responses to reviews alone tells you all you need to know: passive-aggressive, unprofessional, and clearly allergic to accountability. Sad to say, but this place really is for people who think half a pump of mousse is a flex. Unbelievable.

sucks, over charge for products that aren't even good for…read moreyou bad service and racist genuinely wouldn't spend my time or money here just cause the place seems pretty doesn't mean you'll come out pretty too

love how I can run in and get what I need. Great when I need to color my hair! Professional…read morecolors I can use at home!

I was coming into the store yesterday in search of a specific razor for a friend of mine. Upon…read morearriving to the parking lot, I saw what I think was a girl with chin length black hair step out and call two other employees sitting outside the f slur 3 times, much to their shock and disgust. This vulgar, abhorred display greatly discouraged me from shopping that day. The two employees outside referred to them as Angel. I was pondering whether to report this or not, but ultimately this behavior is ridiculous and unacceptable. These kids deserve a safe work environment where they shouldn't have to worry about being harrassed.