They're doing a great job with taking orders for pick up while you wait in line. Saved a lot of time not waiting to get in the store. Special thanks to Gigi and Mariah they really went out of their way to help me with my purchase. read more

I would never ever pay their ridiculous full prices for items. The only time I shop here is during their sales. Example: Original price for all toil. $10.50 sale price $3.75.... yeah I made my point. Do during their sales I stock up for the whole year lol they have a great semi anual sale with a $10 off of $40 coupon including sale/clearance items (it used to be $10 off $30 but this year it changed). they do have great customer service and the ladies working there are always nice and helpful. I have always been allowed to use coupons multiple times they just scan it off my phone. read more

Although bath&body products can be expensive, they always offer discounts almost every week and coupons to rewards members with freebies on your birthday. I mainly buy when there's sales because there's nothing better than saving money on products you know are eventually going on sale. Body mists stay for a good time and last long, hand soaps are the best, they smell sooo good! Definitely download the app before shopping here so you could save money and earn coupons and free gifts! read more

Today I stopped in to do some shopping, I've been wanting to get some home fragrances and all that good stuff for our little home but have not had the time . I am 9 months pregnant and have a 4 and 2 year old as well but still decided to stop in to shop ( this can get hectic as most moms know). We were pleasantly greeted by maria one of the sales associates who may have been one of the kindest people you could ever meet . She was so helpful and even asked if my little ones would like to sit and color with her while I got my shopping done . My boys were on their best behavior, but still having someone go out of their way to make my shopping experience a positive one meant a lot . Her random act of kindness made my day . Thanks so much maria we will definitely be back for some more shopping in the future ! read more

I was very very humiliated by two employees at this location, I walked in got greeted by the young lady in the front super nice, NEVER did I see a sign that says you can smell any of their fragrance NO ONE told me anything, I looked around there's people opening lotions to smell them they're also opening perfumes to smell them, I go ahead & do the same thing why? because everyone else was doing so, my mom decides to open a lotion to smell it the girl at the register SCREAMS AT HER " YOU CAN'T DO THAT, IF YOU NEED TO SMELL ANYTHING LET US KNOW WE'll GET SOMEONE TO HELP YOU" so I get in for my mom & tell them if I can please have someone help us, well a very rude rude lady comes to us already with a candle in her hand & says to smell that, I tell her I'd like to smell a lotion or perfume because personally I feel like candles don't always have the same scent as their lotion or perfume do, well she tells us IT SMELLS THE SAME SO HERE, I tell her can you bring us a lotion to smell it please she said NO IT'S THE SAME THING. so as she is there handing over the candle there is people next to us opening up lotions & spraying their perfumes to smell them! I look at the two ladies that screamed at my poor mom for just trying to smell a simple lotion & do they tell them anything? NO. honestly it was the worse experience ever! My moms eyes filled up with tears because she felt the discrimination coming from them, me & my mom are Mexican the rest of the people in the store opening up lotions were WHITE so they obviously have more privilege than us Mexicans. Sad to say I used to love shopping here & this past experience just wasn't it. read more

I was very disappointed going in today after I was misinformed by two different employees about using a 20% off coupon. I made it a point to ask two different employees about purchasing items and then coming back later because I had forgotten my 20% off coupon. I intentionally asked two different employees so that I had the right information before making a large purchase and being told otherwise. So, with both employees telling I could come back later to repurchase my merchandise and use my coupon, I went ahead and made my purchase. I went back today with my coupon and made arrangements for childcare so I could go in and out of the store quickly to do the transaction but lo and behold I was then denied using the coupon. I spoke with an associate and a manager and they both basically turned me away saying that because it states on the back if the coupon that you cannot apply it towards previous purchases even though I wad told by two different employees that it could be done. I explained to them that it was not my fault that I was misinformed and asked what they could do to fix this but I was basically turned down and given no solution. I was so disappointed and frankly I don't think I'll ever return to that Bath and Bodyworks ever again. Hopefully a district manager can go and train everybody to know & give the correct information so this mishap can be prevented in the future. Very unfortunate!! read more

This is a smaller location at the strip mall (the remodeled Esplanade). It's decent - your average BBW location, meaning it has lots of lotions, soaps, lipgloss, gift sets, shampoos, colognes and shower gels. I usually shop at the larger ones for the non-BBW brands and cosmetics, but at least this location carries the C.O. Bigelow line that I like (I'm a fan of their lemon products especially the lemon body cream). They always have some special deal going on and I never miss their semi-annual sales. I also like washing my hands there :-) read more

Some girls are super nice and others are just rude would much rather go to the one at the mall even tho this one is down a couple miles from my home read more

I just want to send out a huge THANK YOU to Kristen!!! Not only was able to get all of my Mother's Day shopping done, because of her patience and initiative I was also able to ship out my Mother's Day gifts from the store! I absolutely appreciate everything she did today! read more

I won't go back to this store. The guy by the name of Mark won't accept my coupon (which i got online) for multiple transactions. It's the first time i encountered a very rude employee. I will not come back to this store ever! I am planning to complain to the corporate office! read more

Went this place to experience my yearly annual sale just to be ruined by this guy who works there! What a very unpleasant experience!! I don't know what's up with you but who do you think you are to treat customers not equal and please don't look down on people who you think is not worthy of your time!! I never report or call someone in my life just to complain a vendor! I will better go to ventura mall so I don't have to deal with this rude ( bleep) . Very rude and he thinks he's in a reality show or something.. Blah blah! And one more thing, why do you talk like you're selling..,. Ah whatever! read more

I needed some last minute gifts and was very pleased with the service I received here! The girls are all so friendly that work there, and offered to help me if needed. I will be coming back here again soon. You can't beat the sales or the quality of the products (love there candles and aromatherapy lines in particular!) . Thanks for making my last minute shopping pleasant, affordable and easy ! :) read more

I love this store because of the girls who work there - especially Diana. They're always so friendly and helpful. Great deals too!!

Great customer service, I'm A bath n body junkie! Everything smells good love the aromatherapy products, hand soaps, body lotion and soaps!! One of my favorite stores to shop at!! read more

I made a purchase of almost $600 2 weeks ago. When I went back with a receipt the next day to return 1 item, the employees were both clueless, staring at me like a deer in headlights. They did not honor my refund and gave me half the price back on a GIFT CARD!!! I was livid. I called customer service and spoke to who I thought was a supervisor. She advised me she would mail me a gift card for the inconvenience. The gift card never came. Also, I have been trying to add my points onto my app to get rewards. I was told o had to create another online account, there were glitches in the system, that the points would appear in 72 hours etc etc etc. However it's been 2 weeks and I've called customer care 2x to manually add my points and they STILL are not there. Today I got a phone call from another supervisor which I requested to speak to after having to add my points a second time. She seemed just as clueless and just apologized but didn't do anything about my inconveniences. This has been a huge headache. Maybe the company should put more money into training their staff on procedures and customer service. Very unsatisfied customer here. read more

Went for their candle sale, had a blast! Despite the chaos of a ton of people, the store's staff handled things very well, in particular the assistant store manager Isabel. Of course I'm super pleased with the incredible deals I scored! Yay coupons! Will definitely return, even without sales :) read more

Came to the chaos of the candle sale. Everyone super nice, easy going. The personnel was amazing and made a stressful environment less stressful until I paid... I realized to get the deal I miss counted and needed a candle. I saw next to me a door where the employees are coming in and out and asked if they had one of the fragrances I like and behind me came an employee name Berniece very rude said excuse me and in front of me told the other employees to shut the door so people don't bug them. I was upset since I felt that was inappropriate. I talked to Kristen (manager) & even though she was running around she was super nice, amazing sweet and I felt better. The person who rang us up was sweet girl who ease the situation since she saw what happen. This store is close to me but if you have employees like Bernice who can't handle the chaos maybe she shouldn't work in retail. read more

okay i love bath and body works products. but this store location is so f'ing rude that even though i live super close to this store. i will drive the extra miles to go to the one in ventura at the mall. the girls in this store try to talk to u as if ur stupid and have no self worth. not good girls. i advise all of u to take them sticks u have rammed up your ass and pull them out. then you might be able to enjoy life and work a little better. read more

The staff here are awesome. Every time they have sale on their aromatherapy collection, I always get a friendly call from them. The staff are absolutely friendly and very helpful. I love coming here!!! read more

i love the store in the esplande. the sales girls are always so helpful. i bought 6 3 wick candles and the sales girls helped me save $83.00. i had a gift card for $40.00 and she rang my candles up so i only ended up paying $20.16. by the way the B & BW's candles are the best . Much better than Yankee Candles. When u burn their candles your room smell great for days. Love this store and the sales crew are the best. Thank you girls for making my shopping great. Merry Christmas !!!! read more