I've been coming to this Sephora for a long time and it's my favorite location!!!! Today I came to buy some items and Melby was very helpful along with Jakai, Max (the guy with sleeve tattoos) there was also a beautiful vendor woman with black hair and she had on a brown dress who was also helpful as well. Julissa is also very helpful and nice whenever I get beauty services done by her. Also Miss Helen is also nice and she also goes above and beyond read more

It's been awhile since I've been into a Sephora to actually play with the makeup and see what caught my eye. I came in around noon time, which was nice cause it wasn't overly crowded like it usually is. Alex greeted me and asked if I needed any help, which I did and he pointed me in the right direction. I did smell some new fragrances, I grabbed some hair care I've been wanting to try. I did find a few other things I wanted but they were sold out at this location, so when I got home I ordered it online (you get free shipping if you're a beauty insider). **The only thing I did have a complaint about was how dimly lit this location was. I was swatching my skin for new foundation and I had to wait till I got outside to see which one was a better match. read more

Julissa is the absolute Gemstone of this Sephora in Valencia. I have never had anything but compliments all night from having my make-up done by this fabulous artist. I cannot wait to return to have them make me look fabulous again and again read more

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Bought a gift card- was scammed the card was already used . Treated my wife like a thief and did not honor her card . Made her feel small. Unacceptable a billion dollar company not sticking up for loyal consumer. Will never shop or allow anyone to shop here again in my family and I will tell all my friends the Sephora gift card was a scam and even with a receipt was not honored. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Valencia, California

Terrible! They contacted me a day before a big event to cancel my makeup service after I booked more than a week before stating they didn't have enough makeup artist to fulfill my services. Just terrible!!!!! read more

Patient, thoughtful and professional was what I experienced with Erin today. I went in looking for some concealer after having some recent surgery. Erin was kind and found the perfect product. She also helped to level-up my skincare routine which is always must! Thank you so much! read more

I thought I'd give this Sephora a second chance and was pleasantly surprised to be greeted today by a young blonde lady. She asked if I was looking for something and I responded skin products and moisturizers and then she pointed to the aisle and the buck stopped right there! As if I could have not found the aisle myself. What I was looking for were recommendations. This truly is the worse Sephora and staff. I am going to next time go to my usual spots in northridge, the grove, and west lake village. Perhaps, she was judging a book by its cover ... ethnic mom waking in with her toddler. However, the buying power is professional women in their 30s-40s who drop big bucks on products without flinching. Know your clientele population. I'd rather take my business elsewhere. The Worse Sephora ever. They should just shut it down. read more

Shoutout to Carrie who is a breath of fresh air - she stands out, imho in that store amongst all Staff for she takes the time, very knowledgeable, helpful, and patient. With social media, so many information out there but there is novelty in getting recommendation from a subject matter expert...in person. My question to her was ...I am in the market for a new foundation and based on my age she recommended foundation that has hydration which I absolutely agreed with her. I asked her to recommend a few products and she narrowed them down for me to three. We tried each one of them. I can't wait to try my new foundation. Thanks Carrie! read more

This is my go to Sephora, for all my makeup and hair needs! I prefer this spot over Ulta because of the great customer service, and the atmosphere is just happy. Everyone's there to help and make you feel your best! Appreciate all the recommendations they never steer you in the wrong direction. Many times the girls have helped find my perfect shade, of a product I screen shotted. Sign up for the credit card it's worth the rewards and points! I always shop the Sephora collection because it's fantastic quality and on the cheaper end. Great for everyone! Their eyeshadows, liners, and lipsticks are my favorite. Matte or shiny lipgloss they have you covered. I love their clean ingredients lines too! Be sure to download the Yuka app and scan as you go- shocking how many things have hidden additives that aren't good for us. read more

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Love this place I always can find a good staff there. I specially love their Sephora collection eyeshadow.

Thank you Michelle for helping me find all my items. You were super helpful and saved me a lot of time picking out the products

I stopped by this Sephora location inside Valencia Town Center on a Saturday afternoon. The moment we walked inside, the workers greeted us and ask if we needed any assistance. My wife asked for a brush so they told her where it was. The store was busy during the afternoon probably because of the holidays sales starting early. There were worker s throughout the store so if you needed any help, you'll be able to find them easily. While my wife was shopping around, I went to look at their cologne area. I tried smelling some nice ones for men like Dior, Chanel and etc. We had a good time inside the store and my wife got what she wanted. read more

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I booked my wife a full hour makeover. We live 2 hours away so we came down the night before and got a room so that we wouldn't have to get up early and head up in the morning. There's not a Sephora nearby us. We get a phone call at 9:30am (appointment at noon) that our appointment was cancelled since the tech called in. I understand people get sick and things come up. Our situation was just a little different with having the 2 hour drive especially paying $6 per gallon for gas. They didn't seem remorseful at all. I don't want to sound entitled but the manager could have at least offered something for the huge inconvenience. Huge disappointment read more

Isabella was so sweet. She went above and beyond to find an item I was looking for, it's the effort and kindness!! All the other girls were sweet as well. read more

I always have a great time at Sephora in Valencia. All the ladies are welcoming and helpful. If someone can't help you, a girl hops on the radio and sends you to a girl who can. I went up to the girl at the entrance asked her questions about my foundation and she had me go to line into meet with a girl who could assist me by the name of Michelle. She told me all about the make up line and varieties in foundation. She told me about her own personal experiences with coverage types. She was so helpf read more

SEPHORA - Amazing service every time by these die hard make up artists. - Cosmetics & Beauty Supply Near Me - Valencia, California

I stopped here earlier today to get makeup. Every employee just kept passing by and greeting other customers but would look at me and look the other way. Honestly I just left and went to another store. The staff at the store were more welcoming than here. I felt like they were just greeting those who dressed good and were ignoring others. Never coming back here. read more

Went in to do an exchange on some mist that just didn't settle right on my skin. Customer service was great, they helped me find what I was looking for. I was in and out of there quickly. Store was clean and organized. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Valencia, California

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I love this location. Everyone is super helpful and nice. I've also done makeup services here and it came out perfectly. Highly recommend.

I came in to pickup an online order but asked to be color matched just to make sure the foundation I purchased was the correct color. They were pretty busy but I didn't have to wait longer than 5 minutes to be helped. Jennifer helped me and wow she was amazing. She went out of her way to make sure I was taken care of without making me feel rushed. I left feeling like a very valued customer! I appreciate people like Jennifer who make me feel like a valued customer! read more

They have all the latest scents and, they have awesome birthday gifts. Be sure to sign up for the birthday gifts. This year is Gucci perfumes. read more

The staff is generally helpful, and the store is well-organized, making it easy to find what you need. Overall, a solid place for all your beauty needs. read more

This location is SO busy! My daughters dragged me into this Sephora because they leeeerrrrve makeup. I mean, I do too but I haven't had many fun experiences with Sephora in general but thankfully, this location is great. Employees are super friendly and helpful, and they have a lot of products in stock. Excellent customer service here. Will be back to this store! read more

Was in the store yesterday and spoke to a skin care expert by the name of Maria. Maria listened to my concerns and suggested some products that I purchased. She was so kind and helped me out without making me feel judged or uncomfortable. Her knowledge is definitely an asset to this store. Thank you Maria! read more

Just was in Sephora spent $$$ came home and the Dolce roll on perfume I purchased is empty. You can tell it was used. I call the store right away and I got an attitude from the S.P. She said bring it in and my manger will decide. Decide what? So I will be back tomorrow let's see what happens. So I decided to go back right away because I was concerned that they would not believe me if waited another day. I stepped up to the cashier she was so nice I explained what happened and she was very sympathetic. She then called the manager, and now I know why some of the sales clerks have attitude. She didn't even make eye contact with me she looked at my sales recite and walked away, came back and handed me a new box. Never even said a thing expect "sure okay" bye. I will never go back again so sad. read more

SEPHORA - Not happy - Cosmetics & Beauty Supply Near Me - Valencia, California

Special shout-out to Helen at the register for the personal gift wrapping for my wife's one-day late valentines gift. She was extremely cheerful and personal to meet my need of late gift for my wife due to my 3-day all day work schedule. She made me feel so special to present the romantic gift to my wife. Thanks a million to make me feel warm during extremely chilly night. read more

SEPHORA - Thoughtful gift wrapping by Helen for my wife's late valentines gift. - Cosmetics & Beauty Supply Near Me - Valencia, California

I went in with great restraint not to buy anything but to pickup my free birthday gift. Since I dragged my boyfriend with me, we caroused the fragrance section for new scents and samples. Justin helped us and was super helpful and friendly. My boyfriend was able to get the samples he wanted and I got my birthday gift. The store is often crowded but the lines move quickly and all the employees are really helpful and friendly. read more

SEPHORA - Tarte blush and lip paint. I'm excited to try it! - Cosmetics & Beauty Supply Near Me - Valencia, California

I had my makeup done and it was a great experience, Alica was the best very friendly kind and just what i wanted

Customer service was above and beyond. I came to this location on a Saturday morning. I was nicely greeted at the entrance and was helped with buying my products. I knew the products that I needed, but couldn't seem to find them. Without asking, I received help with every item! Very friendly and nice staff at this location! read more

Everytime I have stopped in, the staff here has been super friendly and helpful! All the items are organized and sectioned off by brand, as all Sephoras are. The space is clean and well-kept. Sometimes a lot of the hot items are OOS but refilled regularly. Quick tip, if this location doesn't have the item you are looking for, stop by JC Penney as they have a smaller Sephora located on the 1st floor. At this location, if the line seems long, it moves quickly as the staff works efficiently. Be sure to sign up for their free Beauty Insider rewards program, it's easy to rack up points as it's hard to resist purchasing anything from here. They especially get you while you're waiting in line with the smaller-sized items you've been wondering about that cost a fraction of the regular-sized items. The points you earn can go towards the featured items and they usually have awesome ones, I recently got the Shiseido skin care set and am excited to try it! This Sephora is located in the upper outdoor area of the Westfiled Valencia Town Center. Parking can be easy during off hours but a nightmare during peak hours, especially at night as there are a lot of neighboring restaurants in this area of the mall and dining patrons seem to overrun the area during dinner hours. read more

In all my years of going into sephora i was always welcomed with pretty nice girls but today i had a horrible experience with a worker named Maria she had a mean girl attitude when it came to doing a return acting like ms know it all. i was sent to kohls sephora because the purchase i made was from there but it was not it was made from sephora.com the lady at kohls sephora also said the same thing about Maria's attitude when she called them to see why i was sent to kohls sephora the kohls sephora worker said that she was no help and that she was being super rude to her as well for no reason. don't know if maria was having a bad day or that's how she treats everyone. I'm also a minor so seeing a grown adult act like that was so embarrassing. i already talked to costumer service so it's all up to them to see how they want to treat this situation. read more

Right when I walk in was greeted welcome in , I knew what I wanted but couldn't find it , Sales girl help me look for it none was in stock on self she look for it till she found it. Place super clean , cold but clean. Girls at the register really nice an all have smilesakes you feel welcome. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Valencia, California

Marie was great!! Super helpful and efficient. Much appreciated! I would've been lost without her.

Was offered to trade bonus points for cash toward purchase, the product was incorrect, returned unopened same day. The policy should be to credit your bonus points back with return. Nope....so lost a lot of points, chose to not replace for the correct product because of the bad customer policy. read more

I went in a week ago and got my make up matched by Michelle. This was at Valencia Sephora. She was so attentive and very knowledgeable. She taught me so much on make up application which i appreciated. I really appreciated her time. Thank you Michelle. read more

Located in the outdoor area of the mall. It's a pretty standard Sephora store, but what I like over others is that it's usually not that busy and definitely has a better selection than the other Sephora store located in the same mall (inside JCPenny). read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Valencia, California

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Went into to make an exchange and check out some foundations. I was assisted by Nancy and I'm writing this review thanks to her, I was having a terrible time color matching myself for nars sheer glow as I've used it before but have never been happy with my color match, I expressed to her that I love the formula and would like to find my color and no joke she hit it right off the bat with the first color match and I have to say that she has been the first person to ever color match me for Nars! Not even the pro makeup artist at the Nars boutique has matched me so well!!! Great location and I will be looking forward to coming in and looking for Nancy for suggestions!!! read more

Just came in to do an exchange the manager was awesome and went out of her way to help me find the product I was looking for ! Although they didn't have it in stock I appreciate that she went out of her way to check multiple places to see if it was in stock ! read more

I was in the area and came to this location and got great service from their associate Tracy. She was so helpful and so resourceful. She helped me find a match for a foundation and even helped me pick out a blending brush. She was so nice too. She's the only person I'll go to if I'm ever there bc the associate that I had asked for help prior to Tracy didn't seem to want to help me and gave me weird vibes the second I asked her for help. I wish I knew her name but she was old and white with glasses. Don't go to her. read more

Okay so I know the "pandemic" has brought out the worst in everyone but of your gonna work on retail for the public and actually have a job still I feel like you should be a tad more Courteous. All the girls in this store are rude and stuck up and treated me and my daughter like shit. I asked the gal who checked me out if she could help me figure out why I have 2 separate accounts with different points being e mailed to me. She told me she could give me the number to help me figure it out, never did and was short with me at the register. My daughter and I have been so looking forward to shopping in public again and this experience in this store just ruined our mother & daughter shopping experience. Management really needs to talk to these ladies about being kind in such a difficult time. read more

Awful visit yesterday, I will never shop here again, I'll go to Ulta across the street. Both girls helping me treated me like a huge inconvenience and one left in the middle of assisting me (I was trying out an eyebrow pencil, in a chair, with six different products in front of me that she had brought) to go help some other random customer by shouting "can I help you find something?", and never returning. Um....weren't you helping me find something? I had to search the whole store for the products she brought me that I wanted and gather them myself. The initial associate I worked with did half my face with a foundation and when I asked her to do the rest she said she had an appointment coming any minute (appointment never showed) so she couldn't assist me any longer. After I checked out there were three associates hanging around chatting it up up front...had they did their job this all would have been avoided. Provide a retraining for your staff in customer service and sales. I have never been made to feel this way at Ulta. read more