The gentleman did a very good job, was professional and cleaned up. We would definitely call them again, of need be. read more

I had a new surround put in my hall bathroom this week. It looks wonderful! I was very impressed that the sales person took comprehensive notes and measurements, understood that I was looking for something pretty simple and did not try to upsell me. Cal, who did the installation, was courteous, friendly, and cleaned up the area better than he found it. I will definitely come to them again if I decide to update our master bath. read more

Bath Fitter - Our improved bathroom! - General Contractors Near Me - Arlington, Texas

One day install as advertised, even with some tricky plumbing work and a full demo of the old alcove shower. Irvin Jacobo and Britton Thornhill were our installers and they were the nicest guys! They did an excellent job. read more

Bath Fitter - Brand new acrylic shower walls and Delta hardware - General Contractors Near Me - Arlington, Texas

We had a terrible experience with this furniture store. Before buying the furniture, they were very nice and had good customer service. However, after the purchase, everything changed. The bed we received was broken, and my son has not been able to use it. Despite repeatedly requesting them to fix the issue, they continue to ignore our requests. I would not recommend this place if you are looking for quality furniture for your home. Very disappointed with both the product and the customer service. read more

June/2026...Appreciation for COLTON out of the Arlington, Texas office for an excellent job. I had new walls and bathtub in my bathroom. He is polite, informative, skilled with experience that every customer will welcome. I was also impressed with his detail work. I am very pleased with my bath tub and walls. Many thanks. REGINA is the best customer service. I think she is more of a project manager. She is always friendly, pleasant, knowledgeable, and no fails to work magic with scheduling the customer's time and the people out for the job. I especially applaud Bathfitters that the customer interacts with a person not AI. Thanks to Regina for making it easy for me and my changes. Nancy H. read more

Outstanding service from start to finish. Jessie came out and took measurements and then gave us the options and choices for our conversion from a bathtub to shower conversion. Jessie was very professional and really new his job well. Several weeks later Colton arrived on time and introduced himself to us and began the installation process. Colton worked nonstop from the time he arrived until the job was complete. His work was incredible and provided us with the shower conversion we had hoped for. Bath Fitter surpassed our expectations and delivered with a top notch product. I would never hesitate to recommend them to anyone! read more

Irvin Jacobo was Wonderful. He did a great day, answered all my to questions, finished in a very timely manner and addressed all of my concerns. He is a real asset to the company. read more

A bathroom shower wall and tub overlay was installed. The installer and plumber were both courteous and respectful. I am pleased with the speed and efficiency and also the appearance. read more

I used Bath Filter to replace a bathtub with a shower approximately 10 years ago and it still looks great. It's sturdy and easy to clean so I recommended it to my son and he too is pleased with the results. And they have a lifetime warranty. read more

just had 2 installs done by bathfitter. Irvin, Britton and Calub did a great job. very nice guys. they showed up right on time and got the job done quickly. highly recommend! read more

I want to give a big shoutout to Irvin Jacobo from Bath Fitter. He installed my brand-new shower and did an absolutely amazing job! He was professional, polite, and very skilled at what he does. What impressed me even more is that he didn't take all day--he worked efficiently and still delivered very high-quality results. My shower looks beautiful, and the whole experience was smooth and stress-free. I highly recommend Irvin if you're getting work done with Bath Fitter! read more

Love what Bath Fitter did to our bathroom! Gave us a custom shower where a giant bathtub we never used sat... and for less than what other companies wanted to do a drop-in replacement. Matt Lerew came over and drew up everything exactly the way we wanted it. As you can see, Henry, Gary and Jose executed it perfectly. They went above and beyond to make it a great experience! read more

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Colton, Caleb and Irvin have been out to install an new shower/tub combo and modify an existing. They did a great job. Super courteous, helpful and professional. Thank you! We are very happy with Bath fitters products. read more

Our salesman Matt was amazing, explained everything professionally and always responded to text regarding questions and concerns. The price was half of what we were quoted by 2 other place. We just went basic on designs and fixtures but I could see where it could get pricey if you wanted the more upgraded stuff. Our installer Jose what just as nice and efficient as our sales rep. Installation was 1 day (about 10 hrs) but we have a lot of stairs so kudos for the extra work. Would give 1 star for the office staff. It took 3 calls to the office and 3 text to the rep to get the office to finally respond on an installation date. All in all would highly recommend. read more

Bath Fitter - New shower/tub complete - General Contractors Near Me - Arlington, Texas

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About a month ago, I purchased a brand new acrylic shower "tile cover", and paid $1300 down. The installer arrived 5/17/2024 approximately 9 a.m. and started the installation, with the plumber. At about 10:30, I had to bring to the attention of the installer, damage to the bathtub, in two spots. Note: I had to bring the damage to the installer's attention, he did not come to me to tell me when he damaged my tub. At about 10:45 the installer called his boss and told him what happened. The installer told me "his boss or someone would get back to me before the end of business 5/17/2024. At 4:00 pm I called, spoke to the secretary 817-652-9031, who said "the boss knows about it and she sent him a second message. This is a NEW COMPLETED INSTALLATION with damages. As no one called, in combination with the installer withholding telling me he damaged my tub, (I had to bring the damage to his attention), I am cancelling payment on the check $3,291, the installer walked with. Someone needs to call me immediately with eta on repairs for the damage to my tub, by your installer. read more

Bath Fitter - Two places damaged by the new tub outfit installer or the plumber. Shameful to leave a brand new install with new damage, no eta of repair. - General Contractors Near Me - Arlington, Texas

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I absolutely LOVE this company and the work they did on my guest bathroom! I had a new bathtub/shower combo installed, and it truly EXCEEDED all of my expectations! Sal Martinez is professional, knowledgeable, and truly one of a kind! He is honest and full of integrity. This was my first home renovation and Sal kept me informed and updated every step of the way. This one-day install was easy, no fuss, and well worth the investment! I love it so much I am going to have them do my master shower and tub as well! If you are looking for a excellent and efficient company to upgrade your bathtub or shower, look NO further! Ask for Sal Martinez too! He is AMAZING! read more

i have had problems with the seat in my shower since it was installed back in 2006. i love this lifetime warranty. they sent Colten out to fix the problem this time. he went above and beyond to help us out. exchanged the fixed seat to one that folds up. redid the entire shower. all new surround, updated the shower fixtures and the grab bars. not plastic but stainless now. I highly recommend Colton for your bathroom update. very professional and personable. read more

We had a tub and shower fixture installation and we are extremely pleased with the result. The end product is beautifully designed and installed! The installer was Colton Patten, he was friendly, and professional. I would definitely recommend the services from Bathfitters. Everyone I have dealt with from Doug who did our consultation to Leah in administration has provided great service! Thank you read more

Everyone from this company with whom we have had dealings has been so professional--thorough in their explanations of the products and choices of features. Matt was our salesperson. He was delightful--patient, knowledgable, and shared pictures and explanations of completed projects so that we would know exactly what our options were and what to expect. Juan Acevedo and Daniel Carrazco were our installers. They arrived exactly as scheduled and worked tirelessly for the two days designated for the conversion of my tub/shower to a walk-in shower. The finished product exceeds my expectations in appearance and provides all of the safety features my aging body will require now and in the future. There is a lifetime guarantee on their products. So this is the last bathroom renovation I will need. Thank you all so much. We so appreciate you! read more

It has now been almost two months since we have been able to shower in our own home. Thanks to Bath Fitters incompetence, we have not had a fully functioning bathroom in weeks. First, Bath Fitters took the wrong measurements. The second time around, they ordered the wrong tub. I asked to speak to the branch leader, but he has declined to speak to me. It's really pathetic that the leader of an organization can not extend a decent apology. Never do business with these people! read more

I love their service sal explained everything to the satisfactory tell was installed exactly like he pictured it to me both plumber and installer were worried professional wearing masks and always kept me aware of what was going on. I also want to thank sal for the gift that was very thoughtful thank you read more

Salesman was great, but they wanted to charge $3,000 for a 32x60 shower base when I can literally get one from Kohler for $386.25. I didn't have anything mind blowing in my proposal and for 2 bathrooms it was almost $17,000. What an absolute joke. read more

Bath Fitter - kohler shower base with single threshold and right - General Contractors Near Me - Arlington, Texas

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$12,000+ is not a quote consistent with the work requested & advertised pricing. Requested basic/cheapest bath/wall overlay & shower overlay with door. read more

Want a bath redone? They'll be there in 1 day to take your money. Want it installed? Wait a week. Want it repaired? I've been told I have to wait over 2 months. If you don't call them to follow up they will never call you back. I've had the door on my shower replaced 3 times now. Each time its repaired is the same run around. A tiny part is broken causing the door to fall off and slam to the floor dangerously, I tell them this. They schedule me 3 weeks out for a visit. The guy comes in late and says, "This tiny piece is broken." I say, "That what I said on the phone. Do you have one in the truck?" He looks at me and tries not to laugh in my face. He says he'll order the part... does he? I don't know. I have to call in and ask what's happening. "Sorry we get parts in once a week from Botswana and that was yesterday. We'll call you next week when we place the order." They do not call. Two weeks later I call. "It's ordered but hasn't arrived. We'll call next week." They do not call. I call, "Congratulations, sir! You won the tiny part lottery, it is in! Our next available appointment is in 5 weeks." At this point I fully expect to get the first call FROM them in 5 weeks to tell me I have to reschedule sometime in the next calendar year. They offer a lifetime warranty but I think their plan is to let me die of old age before they repairing their work. read more

From our sales rep to customer service and scheduling, and the installer, we had stellar communication, service and performance by all involved in our project. We are 100% satisfied, highly recommend, and will definitely use Bath Fitter again in the future. read more

Well I should only ''WISHED"" that I would have read the reviews on this company before I decided to use them that is on me!!! for anyone looking to redo their bathroom!!! ""DON"T DO IT'' with them !!!!! for the money I spent my bathroom looks a ""HOT MESS"" the chalking is very sloppy it is running over the intended lines ,looks like I had a second hand ''handy man'' do it that was to much money for the work they left my bathroom in, it is a shame that people can take advantage of people the way they do , and get away with it.the shower bar is crooked, not to mention the shower head is almost up to the ceiling, but the work, ""OMG""" it is totally UNACCEPTABLE, it doesn't look like a professional did it at all . ""EXCUSE ME , A SUPPOSE TO BE PROFESSIONAL'' MY HARD EARNED MONEY GONE TO WASTE. I NEED ONE OF THEIR MANAGERS, TO COME LOOK AT THIS JOB AND ASK THEM WOULD THEY ACCEPT THIS IN THEIR HOME, THIS IS TERRIBLE , EVERY TIME I LOOK MY BATHROOM I COULD JUST CRY. read more

Save your time and money, and hire a contractor. I was promised a 1 day install that turned into 5 days over the course of 3 months. The salespersons and installers are very careless with details. I was told conflicting things about the products I was promised. I was sold things that didn't even work with the system I bought. The installers damaged my floors, walls, ceiling. The place was left messy and they did not clean up after themselves. I have repainted my ceiling and walls multiple times because they damaged something new every time they came back. They left my wall barely hanging on and a big gap that is unsealed in a shower. Hoping I don't get mold or water damage. I even had damage to the other side of the wall that they were working on. The manager was very insincere when I called to complain. I had to file with BBB before they took me seriously at all. I feel like a sucker for buying into their sales pitch the product is NOT seamless. It came in multiple parts and is sloppily caulked together. The products were scratched up, like they had been mishandled. I liked the fact they have a lifetime warranty but now do not really trust the people who would be working on my products. Do not waste your time or money here. Definitely regretting my purchase! read more

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Horrible on f/u service. We have been waiting on them to come out and complete repairs for over 5 weeks.

horrible customer service, I paid for a more expensive set of hardware than i received. My attempts to resolve this with the management were in vain. They said they would have to rip out my walls again to fix the issue so i agreed to keep the cheaper hardware. Could never get an invoice from the company to show what i actually paid for. so i was billed for the entire original cost. Finally heard back from management, they were very friendly and apologetic for the misunderstanding. I was able to get a refund for the overpaid amount . The issue was resolved to my satisfaction. Lets hope they learn something from this and treat their customers better in the future. read more

Initially it appeared to be the best option, fast, courteous and quick to install for the professional in you whose time is of the "essence". Two days of work wasted, with no repair on the drain. Now they won't cover any issues with the drainage though they installed everything new themselves. They'll be quick to get their pay though. I'm disappointed in their ethical approach. I would have considered the second bath with them but now, not so much. What's done is done. Not recommending them. read more

Bath Fitter Arlington was very impressive from the sales consultant who help me make wise decisions, the installers who made sure I got what I wanted, the manager who made sure the job was going well, and the plumber who was very experienced. I can't say enough of how much I'm happy with my two new baths. Thank you Bath Fitter. read more

Salesfloor samples are great looking. ...my final bathroom shower and tub looked great when it was done. BUT...it wasn't simple, it was expensive, it was ordered wrong, it took 4 months to complete because they don't FedEx parts even to fix their mistakes. Salesman not efficiently trained. Numerous problems, too long for each order to be Custom Made, I had to go to their office several times, it is NOT worth the endless payments I'll be making on a simple tub cover-up and some walls. At least the plumbing works. So far. Very disappointed with entire experience, I am NOT recommending them. read more

Customer service is horrible. Would never recommend them to anyone. Product is horrible as well.