I am sorely disappointed in Bath Fitter. I had an appointment on a Friday for one of their consultants to come out and give me an estimate. He called me the day of and said that he couldn't come out because he had a concert that he wanted to go to instead. I said, okay, no worries, have bath fitter call me back next week. Needless to say no call back. So I posted a review, then I had an individual by the name of Rich, call me up and apologize and wanted to come out and give me an estimate. I told Rich, let me give you call back in 24 hours so I can talk to my wife. well, I texted him back 15 minutes later....no reply, texted him a day later....no reply then I called and left a message and no reply. If this is the way that this company is going to do business. I will take my business elsewhere and recommend that you do the same. read more

We had a great experience working with Steve the Salesman and especially Thomas the installer. They kept us informed through the entire experience. I was amazed at the expertise and knowledge they bring to the job. We felt the project turned out better than we anticipated Highly recommend working with Thomas. read more

Ok so earlier this year I decided to get my bathroom redone and called up these guys. A salesman with a thick accent ( cant remember his name). Anyways he comes over we do the process. He was really knowledgeable, answered my questions without all the fluff. We agree and sign the contract. I was a bit put off by the amount of time it would take, MONTHS, but looking back I realized it allowed me time to do other modifications. Finally the day arrived and when they say 0800 they mean 0800. My Installer "Blake" showed up and got right to work. He probably finished up a bit after 1500 ..... 3pm for you none military types. Dude worked hard all day to get it done and it looks absolutely amazing. If Blake and my salesman from earlier are true representatives of Bath Fitter, then they are a serious company dedicated to quality work and customer satisfaction. Hit them up i bet you'll be happy. PS if anyone from the company sees this Blake needs a raise read more

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On November 17th 2021 I signed a contract with Bath Fitter Idaho to have my tub/shower replaced. The installation did not begin until 3 three months later on February 28, 2022. When they installed the shower it did not go floor to ceiling as promised in the contract and was told I would be compensated which has not happened. I called them back out because they did not install a three valve correctly so their plumber came to correct it 2 1/2 weeks later. On March 7 Glass Doctor ( a subcontractor which they claim on their website they don't use) was out to measure for the door. I don't understand why they had to measure again since the measurements were in the contract. Then 2 MONTHS alter, May 7 Glass Doctor came to install the door finally, but it was the wrong door (Bath Fitter ordered the wrong door) and it would not fit. Then two months later on July 30, I received a bill in the mail so I promptly called and said I don't even have a shower door yet and they said I'll look into that. September 19, 10 MONTHS since I signed the contract, Glass Doctor installed the door and did repairs to the trim around the shower that Bath Fitter installed incorrectly. November 3rd I received a text message (no bill no email ) demanding payment that same day. I called immediately and talked to Olga (who was rude and demanding) on the phone and told her I was supposed to have a credit for the shower not going floor to ceiling which was extremely important for the aesthetic, considering I have a vaulted ceiling. She said she would "look into it" but I she didn't call me back until a month and a half later. December 23, I was told by the unprofessional Olga that I would not receive a credit because I did not respond to her Dec 12th text message demanding payment in a timely manner. I did not get what I was promised and went without a shower door for 11 months! I am extremely skeptical to think what kind of service I will get in the future with the lifetime warranty. Eventually 10 months later, I was able to use the shower. read more

Bath Fitter - Should be floor to ceiling - Refinishing Services Near Me - Sandy, Utah

Mark and Josh were the installers of our new shower. They came on time and got right to work. Very friendly and patient giving good advice as we changed our minds several times. The quality of the work was very professional. The area they worked in was cleaned up thoroughly! The end result was exactly what we wanted! We would highly recommend Bathfiters and (Mark and Josh) to anyone who is looking for a quality install! The Roberts read more

They were in and out in one day, he arrived at 9am and left at 8:30pm. That was very late and his work as the day went on became subpar. We have had them come out to fix the original work but that was only after they blamed us for damaging his work! Why? For the price we paid for just a shower, it should be perfect in every way, it is still not great. Very choppy job, it looks like I installed it. read more

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Had my tub and shower redone and the installers were very professional. Had no questions about it and they showed me how to use the control of the tub and shower. They did a nice work. read more

Bath Fitter - Refinishing Services Near Me - Sandy, Utah

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I need a tub to shower conversion so I went to the bath fitter store in st. George UT to check them out. the floor in the shower was squishy like in an RV. I squoze the bottom of the soap dish with my fingers it pushed in. The lady working there said it had a life time warranty. Well that sounded pretty good until I looked further online for the warranty. they do not cover plumbing, hardware like the shower door, grab bars, or seats. they only cover the material the shower it self is made out of. so good luck to those that already have a bath fitter shower and for the rest of you go check out that showroom and then run away as fast as you can. read more

We had a warranty service call due to a small manufacturing defect in the wall material of our shower. Jackson was our installer and did a wonderful job. He did a skillful job on our installation. It looks beautiful -such a great improvement to our home. I recommend Bath Fitters. read more

I am so impressed with all that Bath Fitter Utah has to offer from the beginning to end! Tyson, The salesman was very knowledgeable and not pushy. He answered all questions and explained to me what to expect from start to finish. Kenyon, the installer showed up on time and did not leave until the job was done. He was very courteous and respectful of me and my home. He worked very hard and asked questions when needed. I could tell he took pride in his work. The finished product is absolutely beautiful!!! The lifetime warranty is the icing on the cake. I would recommend this company to everyone. read more

Well,Were to start Bathfitter came in to give us an estimate on tub replacement etc(Patrick) was a really nice guy and we proceeded with the install,(Patrick the installer arrived)And started the project,I should have known right away what I was in for as the van he was driving was a disaster inside what a mess,As the install proceeded the rough in was exactly that rough,Now in all fairness to these guys I have been involved in the construction industry for 50 years so I have some skin in the game!I immediately raised my concerns to the installer,And this is where I have we run into issues I called Patrick the salesman to voice my concerns sent some photographs to him and was told the this is the rough in and it will not be seen,Not the best answers for me it looked like he cut the wood etc with a knife and fork,It Took a while for Patrick to come over and look at the progressHe assured me that it would be taken care of,So Patrick the installer returned and I sat with him and explained what I thought was clear instructions as to Tradesman to tradesman,The project was completed on December 24th,To say they least it was a disaster trim was loose and fell off the drain was plugged with silicone, the shower head was loose and the whole thing piping in the wall was not secure, The main spout for the bath was not connected properly, Now this is were I have a lot of trouble with Bathfitter They do not have any Quality control system,I called and wrote and texted them sent photos etc, etc but it was maybe 2 weeks before I finally had Patrick the salesman come and look at it,He agreed that immediate changes were needed,The girls on reception were very helpful,But it took nearly a month for Orlando (manager) to bring Patrick (installer) back to correct the major items!!!!! Now the bathroom is complete it took quite a bit of Teeth Nashing to get there ,and the product looks great,They just really needed better Quality Control. read more

What I wrote on The Consumer Affairs website as well: I am disappointed to write this - but our experience was awful, the timelines were not communicated, and bathfitter seemed to need to come back to my home quite a bit. The design consultation: Our Sales Person needed to measure 3 different times, ordered the wrong parts and gave no idea of timeline for installation. Installation: 2 months later we can finally install! Only to find out that the valve I was told they needed to order for us was for Moen fixtures only? We had Delta fixtures - which was consistent from when the salesperson initially spoke to us to the install date, with no indication of that being an issue - until we couldnt install because we didnt have a valve. Installation attempt #2: 4 days later, no window for time when they would arrive - missed a wedding shower for a wedding my husband and I are both in... They installed but we had no hot water coming from the tap (This was discovered a couple of days later). Installation fix #1: After calling and being passed around on the phone, Donna was able to get the installer out to fix the hot water issue. We were having guests in town and having a working shower was really critical. My being very direct that this needed to be fixed NOW, on the 3rd attempt, was absolutely necessary. Donna decided to tell the installer I was having a "meltdown". Both Professionalism and Sexism are being tested. The installer comes in no mask (i dont mind but i like to be at least asked...) and starts to call me SWEETIE, and INFORM ME THAT I WAS HAVING A MELT DOWN ACCORDING TO DONNA - which is why he was here. I show him the fixture in question, and note that it is not installed correctly - it looks "ajar" as well as no hot water. I note I have renovated a bathroom with the same fixture selection at a previous home and this should not be the case. I wanted him out of my house. I settled for my shower controls to look poorly installed (but at least hot water) so he would just leave. I called to confront Donna about this - no answer no response. Here this review is... $8k later - offended with a poorly installed product. read more

We had an old nonfunctional jetted tub/shower with a tile wall that we wanted replaced with a regular tub and hoped to salvage as much of the tile as possible. After looking at other contractors, Bathfitter's offer was several thousand below, plus they offered a payment option, so we signed up. They took a few hours to remove the old tub and a long day to install the new tub/shower. The tub location was a tight fit and our house has a slope, so it required a lot of finagling. Masen and Malik were professional, stayed at it, and did an excellent job with the install. Unfortunately the shower door ordered was too tall so Bathfitter had to reorder which took several more weeks. They were very responsive when we had questions/concerns, and now we have a much nicer and easier to maintain tub/shower. read more

Great service overall. Job came out great the installers even put in the new accessories for bathroom that had nothing to do with the bath fit. read more

The worst experience. After they assessed my shower they installed a new floor and there was a persistent leak. Several visits were made after this to assess and the end result is I still have the problem and now cosmetically the shower looks worse than it originally did. read more

We selected Bath Fitter to modernize our bathroom and convert it from a tub to shower. We wanted it to be able to accommodate our needs as we get older. Bath Fitter is locally owned, makes their materials in the USA and offers a lifetime warranty. Dave Richards in sales knew his product better than the two competitors that gave us bids. We got exactly what we wanted and installer James Bingham completed the job to perfection in less than one day. Every previous customer that I checked had nothing but good to say about their experience and I agree. There is a wait of a few weeks wait because they special order the materials and their business is booming (they have something like 12-14 crews) but its worth getting the remodel that you'll love. read more

Bath Fitter - New shower - Refinishing Services Near Me - Sandy, Utah

Great bathroom tub install. This is our second bathroom install and we are happy both times. Thank you Zach for doing a great job!!

They came and completed the finishing work. Almost a year into this shower and still big fans of it.

Yesterday was the day the incredibly old and ugly tub (with the scary black piranha stickers) and shower was going away and I was to have a beautiful new walk-in shower in the house I had purchased only six weeks ago. Justin and Vaughn showed up right on time! Now, as it happened, I was also having my electric meter that is mounted on a post changed out and the power to the house had to be shut off. Not to worry - Justin and Vaughn were troopers and just went with the flow and made it happen anyway! They worked in the dark all day except for 2 camping lanterns and a flashlight and one very skinny window near the ceiling. They were very polite and friendly and were careful of my new flooring and toilet. They laid rubber mats from the outside door to the bathtub and a large tarp on the outside deck where they worked with the pieces before they brought them into the house. They were also very respectful towards the two guys working on the electric meter and post. The result is Amazing and Beautiful. I could not have asked for better service; from Ashley who answers the phone, to Sarah who came to the house, showed me the product, and took my order, to Justin and Vaughn who worked in the dark all day long to create one very beautiful walk-in shower in only one day!! Thank You Bath Fitters!!! Pauline S. read more

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These people have lazy workers and blame everything THEY break on something or someone else. I have had to have 2 separate tubs installed and they caused a leak costing me plumbing repairs I should have never had to pay for. Then they sent their own plumber who made matters even worse when he was here to fix the issue. Every time I call, it takes more than a week or two to get someone else out here to fix the problem THEY created. Meanwhile, I have one shower in my home. They are very inconsiderate and do not think of or take anything as an emergency. They simply do NOT care about anyone. Lifetime warranty for lifetime problems. Save your money people. read more

Love the product. Josh got it done in one day and was super friendly. Debra the sales woman was very knowledgeable and very thorough. Would recommend to anyone. Installation was very quick and painless. Thanks Josh for your hard work. read more

Disappointed doesn't even begin to describe what I think of Bath Fitter. Overall, a horrible experience and would HIGHLY recommend looking anywhere but Bath Fitter for a bath/shower remodel. They don't hold up to their claim of a one-day install, and have terrible customer service. Don't waste your time or money. read more

Bath tub enclosure and tub liner installed in January or February of this year. new faucet and shelves installed as well. The tub started leaking from the side within 1 week. called Bathfitters and they scheduled an appointment for about 4 weeks later. Guy comes in and condescendingly tells me that because there is no stain on the below ceiling, there's no problem. I point out the water on the floor at the top of tub that was not there before the installation and is currently rotting the wooden base of my sink. Again that was of no concern to him and he left. I have called, left messages and sent a lett to them. No response. It's really disappointing, because I've used them before and they were very good. I guess I'll have to call an attorney. read more

I'm only giving one star because there is no option to continue with zero stars. We just had our tub removed and a walk-in shower installed 2 days ago. Went to take my first shower this morning and no water whatsoever was draining out of the shower. Nothing. Called Bath Fitters and talked to Jeff who basically told me it was not their problem. To call a plumber. Was told that our installer told us we had a "slow" drain--which he did--but AFTER the install was complete, the whole unit was in, and we were paying our bill. I told him this was not just slow. It was NOTHING, and then why didn't he tell us before he installed the unit when everything was ripped apart. We were told they don't do that because they have to keep working. So my advice--go somewhere else. Get another quote. They're super nice and tell you they'll take care of you when you're signing that contract, but then you're on your own. This is our only bathroom, and now we have a beautiful new shower that we spent $9,000 on and we can't even use it. read more

We are finishing our basement and all I need is a bath/tub surround combo. Saw all the TV ads and went to the showroom. They had NO information. To get ANY prices, I had to have someone come out and "measure". I told her I don't need anything measured just a ballpark...nope. How about a high and low...nope. Nothing. Sad, off to HomeDepot we go. Nice showroom, too bad you don't have prices because you just lost a sale. When will retailers learn to price things? read more

The installation was extremely telling. The young man ,who did not have a plumbing license arrived on time and alone. I assisted him to remove and carry the bathtub out of our basement and he was neat and thorough. He started at 8:30 am and was done by 5pm. However, bathfitter claim that they use acrylic sheets is the first item I now question. Their "material" was in a large roll. It was a shock to find that it was only 1/8" thick. It was secured to the walls with double stick " tape". The product gives the feel/ impression that it's solid and thick but it's 1/8" thick and like plastic. I kept a sample to get it checked if it's really an acrylic. The salesman quibbled about my not telling him about a window but my pics to him clearly showed it. I will carefully monitor the product and it's "lifetime" warranty but I can not recommend them or their product. It cost use dearly $5000 but with the plastic pieces it is not worth it. I just edited this review and dropped the rating to 1. Why? I received a call from a "Rick" who was kind and sought to explain the 1/8" issue. I was shocked when he attempted to claim that the double stick tape added to the thickness of the product, huh? read more

New shower was installed in 1 day as described and quoted. Installer Martin was professional and finished the job as promised in time frame. Easy to pay them with a credit card. read more

Kennedy did an amazing job on my new shower. It turned out beautiful. He was professional and courteous. He kept me updated on his progress throughout the process. If you are interested in updating your bathroom, Bath Fitters and Kennedy will get the job done. read more

Josh from Bath Fitter did an outstanding job removing and installing new bathtub and shower walls. Arrived at date and time as specified. Josh was very courteous and friendly. I am overwhelmed how great my updated shower and tub look. Thank you, Ray S. read more

We have a wonderful new shower. It makes our house look updated and me feel cleaner. OUr installer James Bingham was a good craftsman and a personable young man. He did a great job for us. read more

I have had a very easy-going relationship with my design consultant (Keenan) from Bathfitter. He was thorough, attentive to my desires, and also changing my mind. He responded to all my questions, concerns, and phone calls. And let me add, they have the best pricing among the 4 others I spoke with. They have not completed the job yet, so I shall return. read more

They did a nice job. Probably a little overpriced for what we got and took 2 days to do.

We had the surrounding of our tub replaced. Tyson showed up on time and not only stripped the old, nasty stuff away but he also raised our shower heads and cleaned up the mess on the edges of the tub from our previous remodel. I am actually proud to show off my new tub surround. Thank you so much Bath Fitter for a fabulous product but especially thank you to Tyson for an amazing job with the installation. read more

We had them come out and quote on two tub liners and wall surrounds with new fixtures, but $9,000 was way over our budget.

We had both a basement shower and a main floor bath redone. Basement: Incorrect measurements, had to finish weeks later. Looks good, but factory issue with door. Ok, still waiting on door after a couple months, but at least we can use it. Just have to clean up a water mess after every shower... Main floor: Horrible job! At a quick glance, it looks ok, until you see the terrible caulking job, the very ugly job on the edging, small holes at seams where water could get under tub, curves in the walls. Yes, the walls aren't even flat. The acrylic liner over the tub isn't solid, I can push it in a ways until it sticks to the existing tub, but it doesn't stay there long. The installer even broke the wall in my linen closet, which they still haven't repaired. Not just a small issue, the wall is split in half. It was a terrible job, which was done early January. Still trying to get it fixed, over 2 months later. Have to use the small basement shower mentioned above. There's always an excuse as to why it's not fixed. They got payed, quite a bit I might add, and I'm worse off than when I started. We've tried to remain calm and patient, but it's gotten beyond ridiculous. Would I recommend bathfitter? Absolutely not! Customer service is terrible, and fast isn't even on the table. Two months later, and they haven't received, maybe not even ordered, what they need to fix the issues. read more

My Dad had met them at a Home show and they told him that they could do his tub in 4 hours! (All over their Yelp, it advertises in a day or leas soooooo.......) They came in and didn't finish in one day, in fact it took almost 3. My Dad paid a premium price just so they could get it all done in one day! My Mom has dementia and can't handle anything out of her routine. That's specifically why my Dad chose them. And on top of that, they damaged a light fixture, messed up one of the corners on the tub and the guy who did it all ghost'd my 78 year old Dad! I called and was answered by Jessica who was very rude and literally didn't care what my problem was and was finally able to talk to Shelby, the office manager. (She has been the only polite professional person through all this but she has no power.) I ended up talking to Rick, the owner, and he STILL HASNT RESOLVED IT! If I ran my business like this, I'd be out of business. Rick said a lot of words and didn't say anything. He was super passive aggressive and emailed my Dad back instead of calling him and making it right! Rick sado that they never promise it can be done all in one day which is bull crap! This company is pathetic and it starts at the top and trickles all the way down to Jessica the receptionist. read more

Things are not better with bath fitters. The used car salesman approach used at this location are insulting. They left out the fact that theres a 3 day period where you can cancel with them after their sales pitch to get you to agree on the spot. I have been in contact with the corporate office & the manager Rick. Corporate has little sway with this location since it is family owned. My advice is to run not walk from their $5000.00 plastic wrap. Dont make the same mistake i did by taking their word for it. I have now been strong armed into keeping their services or I would lose my $1000.00 deposit. Personally i dont even want these guys in my house do your research first. If I could do it again id go with re-bath so buyer beware & do your homework first before dealing with this company read more

The sales team was very professional and the bid was much more competitive than anyone else. Bath Fitter's product does not stain, appears simple to clean, and carries a lifetime warranty. We are looking forward to seeing a hand rail, new fixtures, a new drain, custom flooring, a new ceiling piece, a new insert, a soap rack, and a new glass shower door. read more

There are many other bath remodel companies to choose from. Please save yourself potential headaches and missed deadlines, and select a competitor. We had 2 bathrooms remodeled in Oct 2020 at a cost just under $10k. We were on a tight schedule doing a complete remodel on a rental property getting ready to sell. We had to contact our salesman to get updates about the install when dates were missed. The day after installation, our carpet layer noticed water in one of the bedrooms. Immediately we called our salesman who had our lead tech on our job call us. He found that upon removing drywall a nail was pounded in instead of removed which punctured a water line. He cut large holes in the drywall in the garage and the bathroom to find the leak and repair it. Two days later a worker came to repair the drywall however he expected us to pay and apply the wall texture. We paid the carpet layer $40 for his inconvenience to come back to lay the carpet after the floor dried from the leak. These delays caused us to miss the weekend open house date set by our realtor. I asked our salesman if Bathfitter would compensate us for our loss. He told me that he doubted that they would do anything because we received a discount. I told him that we selected Bathfitter because of the price after the discount. It was suggested that we didn't lose very much so we should just drop it. Really? Why should we lose anything when we just spent almost $10k? NO ONE from this company contacted us about the problem at our property. Workers make mistakes however management should practice good customer service. read more

They were very professional and was done in a timely manner. They told me to use vinegar and water to clean the tub, but it's impossible to get clean. I spent a lot of money and there is no way to get this clean. If you're going to spend that kind of money go buy a new tub. read more