I recently purchased a vanity from Bath Vanity Experts for my complete bathroom renovation. I had a number of exchanges both, prior to, and after the purchase with Bryan. Bryan provided outstanding customer service and readily supplied all information about the product, tips and methods for installation ,as well as, instructions pertaining to unpacking. The item shipped from California to Virginia and was packaged so well that there was zero damage. I was very impressed with the process and product. If attention to detail is what you're looking for and top-tier customer service, Bath Vanity Experts is highly recommended. read more

Frim the moment I placed my order online, the communication, service, and delivery was seamless. The selection of vanities , tops, and accessories is vast and well priced. Bryan went above and beyond in his communication and offering options for me. I highly recommend this company. you will not be disappointed. read more

Fantastic experience with Bryan at Bath Vanity Experts. He worked with me directly in picking out and purchasing my vanity that was perfect for our space. He gave us a great deal and even custom made a matching backsplash and sidesplashes. Excellent packaging, fast shipping, and continued support after delivery. Cannot say enough about the awesome purchase and great value! Thank you! read more

I needed a single side splash to complete the install of my new vanity. I was fortunate to find Bath Vanity Experts to make one for me. As you can see from the photos, Brian did a perfect job. I had chosen them based on price and selection. Something I really appreciated was him reaching out to me to suggest that he wait on fabrication so that the measurements would be exact. He assured me he'd turn it around when I was ready and get it to me right away. Boy he sure did! I highly recommend this company. read more

Bath Vanity Experts - Kitchen & Bath Near Me

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Highly recommend! The service I was provided went above and beyond any expectations that we had. They took to the time to communicate and send pictures to help us visualize the product. They set the bar very high for vendors and we will definitely reach out to them again when we have another project. read more

Everything. Bryan is great. Not only did he help with picking out our vanities he walk us through the process. Bryan also ensured that these were delivered on time. Excellent job ! read more

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I looked for a cherry vanity for several months. I bought 2 and had to send back because the color was not right. Brian, from Bath Vanity Experts took the time, even after store hours, to help me find the perfect vanity. He took pictures of a few vanities so I could choose based on style and color. As a result, I got my dream bathroom. If looking to revamp a bath, do not go to the big box stores. You will only be disappointed. Go to Bath Vanity Experts. They will make your bathroom dreams become a reality! read more

Brian was a joy to work with. He went above and beyond to help pick out the right vanity for my needs. The vanity is a very high quality and looks really sharp. I highly recommend working with Bath Vanity Expert!!! read more

Their service is off the chart. Ordered a vanity countertop online, Brian called to double check the item and remind me about inspection upon arrival. I was pleasant he called and double checked with measurements, but surprised he emphasized on the inspection. I saw those remarks before ordering and thought they were just disclaimers, but he was actually serious about it. Because of our place in the mountains, he made a special delivery to reduce the possibility of damage. Before he got here, I was wondering "Seriously?!". I have to say, having ordered big items online for almost 30 years, I haven't seen anyone care this much and put so much effort into making sure things go well. It's just off the chart. I'm more than happy to give his business my support. And, their price is very competitive. read more

Wonderful customer service experience with Bath Vanity Experts! I would highly recommend them for your next bathroom project. Bryan was very responsive and a pleasure to work with on this project. I will definitely use them again in the future! read more

I needed a special cut piece of granite to complete a kitchen remodel. It was done exactly to my specified custom application. The granite arrived in perfect condition and on time for a very fair price. The owner of the cimpany really understands service. He was available day or night with excellent attention to detail. Thank you so much! read more

This is a solid company. Bryan was so helpful and made things easy. It's hard to order online and not see the item. In this case it was a James Martin vanity. He sent pictures and gave great advice. The vanity was delivered to our home in Illinois undamaged. We are extremely happy and would recommend Bath Vanity Experts to anyone looking for competitive pricing and superb customer service! read more

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Ordered from them two times. First time the sink came damaged (as is normal with ordering heavy breakable things) and the customer service was amazing. Received replacement without issue. The second order for another Reno a year later came perfect. The high quality vanities and great customer service are not easy to find. Bryan is very helpful if you call. read more

The absolute best price and best customer service! I found a vanity I liked and did some research for the best price. I chatted with Bryan online through their portal and yes, it's an actual person and not a bot! He was immediately responsive at all hours of the day (I should have kept in mind it wasn't a bot before I started messaging at 10pm and 7am). The sink to our vanity was delayed so he provided 3 different options for how we could get it done on our original timeline, all of them fantastic solutions. He really goes above and beyond and is so incredibly communicative and accommodating. If you're considering a vanity, absolutely go with Bath Vanity Experts! I have never had better customer service in my life. I promise you will not be disappointed. read more

5-Stars. We purchased a bathroom vanity from a different vendor with a Quartz Eternal Jasmine top, but no backsplash. The Bath Vanity Experts were able to send us a perfect matching backsplash, which I had looked everywhere for, with no luck before them. It looks beautiful- the stone matches perfectly. After I placed the order online, their team contacted me directly. They asked me lots of thoughtful questions, and even created a beveled edge on the backsplash to match the quartz on the vanity, which I had not noticed until they asked. Their attention to detail, and personal touch, was greatly appreciated. The shipping process was also seamless and they protected the quartz well. Would highly recommend this business. read more

Bath Vanity Experts - Eternal Jasmine Pearl Backsplash- perfect match. - Kitchen & Bath Near Me

This review is a long time in coming but is as well deserving today as it was January 7th, 2010. I purchased the Grail (single) 23-Inch Traditional Bathroom Pedestal Vanity with Baltic Brown granite top and ivory basin almost 15 years ago and I love it just as much today as I did then. Please check it out on their website. I have never seen a more beautiful and timeless bathroom pedestal. However, yesterday Nov 5th, 2024, I noticed a water leak and as I was waiting for the plumber, hoping it was a simple fix, I found the records of my purchase in 2010. I was delighted to discover that Bath Vanity Experts was still in business and that the pedestal is still available! I called and Bryan answered ... the same man whose name was written in my notes and who had helped me years before! I was hoping that I would be able to replace the pedestal if it had failed after all these years. Bryan correctly assessed that, although he'd like to sell me another pedestal ha-ha, he was quite sure it was not a failure of the pedestal but rather time to replace the braided silver hoses or maybe even the faucet with its working pieces. Being familiar with the pedestal, he was willing to talk with my plumber who later thanked him for the assistance. Today, I am once again enjoying my beautiful pedestal! It just needed new hoses. In short, in a world where everything changes, goes out of style, things aren't made to last, and people take advantage of people, Bath Vanity Experts has remained and flourished, offers top of the line products, and even their personnel has remained constant, available, and willing to assist me as a valuable customer even through economic downswings and Covid! Bryan is awesome as well as his company Bath Vanity Experts! Thank you for remaining a constant! Sincerely, Linda read more

I've been dealing with Bryan, from Bath Vanity Experts and he has been awesome. Great communication and follow through. Sent us several samples to make it easier for our selection. Looking forward to working with him for our new bathroom project. read more

I chose BVE when replacing an old vanity with a James Martin because Bryan answered the phone late one evening when I was shopping online. He was pleasant and helpful, even at 10pm. BVE was also running a great promo on the vanity I wanted, and he promised to ship it out right away with earlier estimated delivery than any other big box store. He was true to his word and sent the vanity to the shipping company within two days. Despite some frustration with the delivery company (they let the vanity sit there for several days; no one answered phone; didn't show up on day of scheduled delivery), Bryan was more than responsive: answering the phone really any hour of the day. His assistant Julie personally tracked down the vanity and made sure the vanity was loaded on the truck and on its way the very next day. She updated me several times that day personally, even staying late when the delivery company was late again to ensure the vanity got delivered as promised. They turned around an extremely frustrating situation by going out of their way to push the delivery team and exert influence to get the delivery through. To identify any damage incurred during the delivery, Julie spoke with me on the phone after hours to ensure the vanity arrived in good shape. On top of that she also sent a YouTube video that Bryan made highlighting what to look out for, and instructing how best to remove the vanity from its box without damaging it. I saw other reviews on Yelp disparaging the delivery process and it almost discouraged me from ordering with BVE. Bryan's professionalism and responsiveness helped overcome my concerns. But I do think their delivery company is their only "weak link." I imagine it's very hard for a small business to contract with the most efficient/expensive delivery companies. My own experience with the shipping company was poor: not delivering as soon as received; not showing up; finally arriving two hours late the next day. But luckily the BVE team was on the case. When my contractor had installation issues (due to the faucet drain I chose, not the vanity) Bryan personally helped troubleshoot: sending images, identifying the issue, and even getting the James Martin team involved. You just don't encounter this kind of customer service nowadays, and I'm grateful to have received it from BVE. They are an awesome team and truly provide outstanding customer service. They care about their products and stand behind their word. I would definitely order from them again. read more

Bath Vanity Experts - Watch Bryan's video about how to unbox your vanity and identify damage BEFORE your vanity arrives! - Kitchen & Bath Near Me

Amazing service.. the owner of the shop walked me through the choices and was very helpful. It is nice to know who I am dealing with and be shopping at a small business. read more

The customer service was beyond amazing - I never expected such communication and assistance! The vanity itself is gorgeous, but the countertop had a small chip in it from shipping. Bath Vanity Experts directed me in everything they needed and then filed a claim on our behalf! We had a new countertop shipped very quickly! read more

I live in Kentucky, and I ordered vanities from Bath Vanity Experts (BVE) in September, 2024. We decided to remodel our bathroom this spring, and began assembling the components last fall. The vanities were our first purchase. We selected two James Martin vanities and went shopping for a vendor. I liked what I saw on BVE's website and had a question about something or other, so I called them. Mr. Bryan Dailey answered the phone personally, answered my questions and even offered an additional percentage off the sale price. We purchased them and had them shipped to our contractor. Fast forward to June 2025. When we installed the vanities we realized that the automatic closing rails for one of the drawers was damaged, and that one of the countertops was the wrong color. So I called BVE--nine months after the purchase. Once again Bryan answered the call personally and within two days a new countertop and replacement rails were on the way. I recommend BVE highly and without reservation. Give them a call, pretty sure Bryan will answered the phone. read more

I ordered a James Martin vanity online from Bath Vanity Experts. The price was better than other places by 10-20% and they had good reviews so I decided to trust them with this purchase. Pre-delivery inspection info was provided prior to delivery (which took less than a week) and they were helpful on the phone when the driver arrived to coordinate delivery inspection (which is important for furniture and other large and heavy items due to possibility of shipping damage). They used a reputable shipping company and there was no shipping damage. Overall, great experience and would order from them again if I'm purchasing a bath vanity. read more

Definitely 5 star company! Great products but more importantly their customer service and communication was one of the best we have encountered Would highly recommend them! read more

5 Stars Plus! Our James Martin Silestone Parisien Bleu Quartz Countertop is absolutely BEAUTIFUL and the service we received from Bryan was outstanding! We are so happy with our purchase and extremely very glad we found Bath Vanity Experts. read more

Amazing service and support, superior quality product. Bryan listens and gives answer, sent samples which helped me to go in a different direct than originally planned. One more bathroom renovation, will absolutely order with Bath Vanity Experts. read more

My experience was excellent. The company responded to a quality issue immediately. Without any pressure on my part, customer service responded and replaced the mirror within a few days. I am happy that my project has had great support from Vanity Experts, and grateful that they were so responsive time-wise. Thanks! read more

Found this company out of a random Google search for a vanity needed for a bathroom remodel. Website looked like a smaller business or a suspicious US Store/Dominican Republic Import store. Sorry for the judgement. I was concerned that I would order my vanity and wouldn't see my order for 6 months to never. Again, I ignored the red flag of only 3 product reviews with simply, "Nice" or "Can't buy this at Lowe's" as the only comments. I imagined a cheap product at a fairly decent expense. I ordered and prepared myself for poor quality or broken parts upon arrival, all while keeping relatively optimistic. I was notified by a shipping company named Estes and was informed regularly when my vanity would arrive. The vanity, sink, and countertop (Silestone) arrived wrapped, strapped and reinforced with wood support framing and resting on a wooden pallet. You'll be packing your trash cans with styrofoam boards and corner protectors for weeks, haha. This vanity is built solid with no stress cracks, a nice thick paint finish, sink was intact as well as the quartz countertop. Instructions provided, but there are a few good YouTube examples if you search, "James Martin Installation." I took a huge chance on this company and I'm glad I purchased from this business. The price may seem expensive to some, but if you factor buying a sink and countertop separately along with a vanity, you'll soon realize how much of a bargain you get from using BVE. Buy with confidence. If you are doing a new build or a remodel, ordering from BVE will be the one thing you won't have to worry about during that process. read more

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The price at Bath Vanity Experts was one of the lowest we've seen, and that is why we purchased from there initially. We are so glad we picked Bath Vanity because this company helped us so much more than we thought possible. I called to add to my order and I wasn't sure if that was possible since I already placed it. Bryan assisted us weigh our options and was super helpful with ordering. He was not pushy about trying to get us to order more, and was more focused on us being happy with our vanity. On top of that, he constantly kept us in the loop on the status of our delivery. He was also very forthcoming that one of drawer panels came delivered to the store slightly scratched and quickly ordered a new panel for us. All I can say is Bryan went above and beyond to help us and we are truly grateful for all of the help. This was a really great experience and our vanity is beautiful!! We will surely order from Bath Vanity Experts in the future!!! read more

We had a great experience with BVE. While our first vanity did arrive damaged, they worked with us to have a replacement shipped right away. Make sure to follow the instructions they provide for deliveries- open within 24 hours of receiving and report any damage immediately! They answer the phone and reply to emails quickly. Tremendous customer service. Highly recommend. read more

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Bathvanityexperts have high standard. The communication level from start to finish is second to none like nothing I have ever experience. Both products and shipping was first class. Basically you get what you pay for. With them you get more than you pay for because they beat Home Depot and others prices. I promise you won't regret using this company. They are transparent, honest and take care of customers. read more

Kudos and commendation are due Bryan Dailey at Bath Vanity Experts in Long Beach for his empathetic and outstanding service. Bryan had terrific product knowledge and knew exactly what was needed for us to get a replacement sink for our James Martin vanity. The goods arrived in what seemed like no time at all, and Bryan was there from start to finish with the process -- helping us with our questions, keeping us updated, and making sure we got what we needed. We couldn't be more pleased! Thank you, Bryan, for making it all work out so quickly and efficiently! read more

I'm completely satisfied. I was rather demanding and Bryan strived to resolve any concerns that arose. Best value, I did a lot of research and they had the best prices. Excellent customer service, great pricing, absolutely love the vanity and I highly recommend them. read more

I ordered a medicine cabinet and it was damaged when my contractor tried to install. I called Bath Vanity Experts and within a week they had an entirely new medicine cabinet sent out. They were very responsive! read more

In a time when so much shopping is done online, it's so wonderful to have online retailers like Bath Vanity Experts to provide customer service that sets them apart. Bryan is incredibly responsive, friendly, thoughtful, and thorough in his assistance- even through chat! And he was so helpful in sending additional detail photos of the piece I was looking at, as well as available finish samples, at no charge. I feel the price paid is very fair for such a high quality product. I really appreciate the personal touch of great communication from an online retailer- this small business clearly cares about their customers and I am really excited to receive my product and get it installed (I will add photos and updates once that's done!). Thank you Bryan and Bath Vanity Experts for bringing some soul into the online shopping experience. I really feel glad to support you guys and hope to have another opportunity to work with you all soon. read more

I ordered a James Martin vanity. The manufacturer was at a sales floor showing. I was contacted and was told that it would be delayed. We we're in the process of remodeling. I did not cancel as I liked what I saw online. After contacting them several times I was told it is shipping , shipper will contact me. About 10 days later ki was contacted and the vanity delivered. My contractor took photos and inspected the box. We sent them in. At this point in time an emergency incurred. We had to leave and I reached out to the company telling them what had just happened . They told me they would get back to me. We could not immediately open the shipped box. Three days later we arrived to open the box and the vanity top was cracked. We immediately reached out to the company and was told James Martin the manufacturer was at another floor show and it would be some time before they would get back to me. One week later I was informed via email that they would not replace the top because I had not reported this within 24 hours. I did everything within the realm to reach out. I cannot help but wonder if the vanity sent to me was one that was damaged from the start seeing that it took so long to reach the vendor and I had made numerous calls asking how far along we were in the process of receiving it. I would not recommend this distributor or the manufacturer. There were a lot of snags in this delivery and the process was not smooth. The item the. was damaged and the wait time for a response was more than one week. Then to be told nothing they can do accept offer me a discounted price from 1500 to 1300. I would be hesitant to do business with this company again. I am glad I found out because this was and is the start of an entire home remodel. If it was this difficult of a process on the first project I would not want to install anything more from this as I couldn't imagine spending that much money and have other products which are defective. Sad because I was looking forward to purchasing more. read more

James Martin Chicago Vanity with Artic Fall Top I purchased at Bathroom Vanity Experts. Exceptional customer service and delivery. Highly recommend company and absolutely love my vanity. read more

Bath Vanity Experts - James Martin Chicago Vanity with Artic Fall Top - Kitchen & Bath Near Me

Next level customer support! I cannot speak more favorably about the extraordinary, above and beyond customer service Bryan provided from start to finish. He assisted us with working virtually with our builder to determine if the James Martin vanity we selected would be compatible with unconventional plumbing protruding from the concrete floor. He walked us through a complicated delivery situation and followed through completely to very swiftly send a replacement cabinet for the original which was likely damaged in the country of origin. He made a difficult situation seemless and painless which was greatly appreciated as we continue to rebuild after Hurricane Ian. We are EST; He, West coast, yet anytime of day or night he took my calls or texts. I swear the man does not sleep! Thank you, Bryan! You truly are the absolute best in the business!​​ read more

this was the worst company we have ever purchased something from. The delivery company said they are leaving the items whether or not we sign. Covid times - we order in advance of needing items due to lack of availability and wanting to be without a bathroom for minimal time. well now we sure paid the price because of bathroom vanity experts. we should have paid more through the manufacturer James Martin. So much damage wrong color countertops- they claim it's the same that we picked but in person ours are extremely blue and striped and nothing like the sample pictures. smashed legs on a makeup vanity and the total spent was over 5k. money thrown away. filing complaint with credit card company now. 25% restocking fee for counters and we are stuck with broken makeup vanity. Don't buy from them- buy from anywhere else. read more

When I started shopping for my vanity, my sister recommended I check out BVE's website. From my first contact with them, getting a color sample, to the delivery, they were with me all the way. The owner and his assistant are amazing. This is truly a 5 star company. They are always available to help and happy to do so. I haven't received this level of service anywhere in a long time. The vanity is beautiful and the little problem we had was easily handled. I am so happy I purchased through BVE. read more

We recently ordered a James Martin Brookfield vanity. The vanity is gorgeous, high quality at a fantastic price. Delivery was quick and efficient. Bath Vanity Experts called to confirm my address as well as review the shipping protocol. We definitely will use them again! read more

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