Wendel was great like always thank you for all your help. Highly recommend Pacific Sales for all your plumbing fixture needs. www.lneconstructiongroup.com read more

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The team at Pacific Sales is incredibly pleasant to work with and I especially want to thank Wendal for taking the time to help me select my sink and accessories. He went above and beyond to patiently explain everything I needed to know and answer all my questions in detail. Thank you to Shannon and Lisa in the plumbing department, and to Raul, Joseph (mustache), and Evelyn at the front desk for their customer service and support throughout the process. I highly recommend Pacific Sales to anyone looking for materials and knowledgeable assistance for their home improvement project. read more

I live nearby and decided to come in here to order some items for my remodeled bathroom. Came here with one other person for a faucet during a weekday when they weren't busy. There were a few employees but we weren't greeted by anyone. After walking around without being greeted by anyone and choosing a faucet of my choice on my own we decided to ask for help to order. The weird lady working there wouldn't make eye contact with me at all or even acknowledge I was there while the person I came with spoke to her. We had to order our item and it came in a few days. I'm glad we got what we wanted but probably wouldn't come back. read more

SHOUT OUT to Wendell in the Plumbing Department - he's just the best ... patient, kind and resourceful - and GREAT customer service! Thanks Wendell and Pacific Sales! read more

Wendal and Lisa are so professional. The amount of knowledge and straightforwardness that Wendal gives is refreshing. I was able to make the most informed decisions on all item I purchased from my remodel. Other places I went to were all about the sale and trying to push the highest ticketed item with little knowledge. I highly recommend coming here and asking to work with Wendal. read more

Lisa from plumbing department is the best sale person you can ask for. Not only she is very nice & sweet, she always on top of things and helps us along the way with our construction process! read more

I had a great experience working with Matt Dole for appliances and Lisa Nelms for faucets and cabinet hardware. They both spent a great deal of time with me explaining features of products, lead times, scheduling deliveries, etc. I would recommend both of these sales people. I also interacted with Brandon and Martha in management dealing with a post delivery issue, they were helpful and responsive as well in getting it resolved quickly. read more

Went into Pacific sales met a gentleman named Long, he is 11 out of 10. You just don't find people like this anymore. The advice he gave me was great. The price he gave me was great. He was very personable and helped me with what I needed. I am very arrogant and I already think I know what I need. But he was very gentle with that. Very, very, very nice. I can't rate him high enough. I wish I could find more people out there like a mechanic. An 11 out of 10, and that can't even be possible. But I'm making it possible. Mr. Long is a great person at Pacific sales. read more

I'll start by saying that picking out house appliances can be SO stressful, but I am extremely grateful for the employees at this location Pacific Sales who guided us every step up the way. We were in the market for new kitchen appliances and Matt was extremely helpful and patient with us. I had a lot of questions and he took the time to help us weigh out the pros and cons for everything. He had a lot of knowledge and didn't come off like a sales pitch. I think we visited the store four times in a month and he was there every time with a smile on his face. Wendall was also great to work with in the plumbing department as we were picking out toilets and other appliances in the bathroom. He was so personable and really took the time to explain the different brands and make some recommendations that fit within our budget. read more

Matt Dole was great and answered every question. Sent us the show room which added in our decision

Service. Matt was Very knowledgeable, professional & personable Selection was optimal and value was great. read more

Lisa and Wendal at Pacific Sales are absolutely wonderful. They provided outstanding customer service--thorough, informative, and incredibly knowledgeable--across multiple visits. I was especially impressed with their help selecting restroom faucet fixtures. They are friendly, kind, and truly go above and beyond for every customer who walks through the door. Stop by and say hello to them--I promise you'll have a great experience! read more

If you've been chronically daydreaming about remodeling your bathrooms and kitchens, there is no better place to make it your reality than here. Put your trust in Pacific Sales because they are in a class of their own! They have it all: 1) wholesome and honest 2) industry experts 3) wide range of high quality products 4) excellent customer service 5) part of Best Buy - which means great purchasing perks Long, Lisa, Wendel and Shannon are a dream team. I felt like family here, partly because I spent a lot of quality time asking a million questions before I selected which plumbing parts and major appliances to get. I learned so much from them. It was really important to me to feel confident and knowledgeable about my choices since I was investing a small fortune. My biggest take away is that Pacific Sales offers higher quality products and service than typical home improvement retailers like Home Depot or Lowe's. It may seem like similar products are being offered, but the important difference lies in the internal components and the material. A relatable analogy for you foodies out there: two egg rolls may look alike on the outside, but a homemade eggroll crafted with care is in a class of its own. No comparison!! read more

I worked with both Brandon and Lisa at the Huntington Beach store. Both of them are SO knowledgeable, so helpful and such good listeners. I never felt rushed. I felt really well taken care of. read more

My refrigerator of over 27 years finally gave up the ghost although the freezer was still sort of working. I went to this place fortuitously timed on an extended cyber week sale and got a solid deal on a GE refrigerator. The salesman was very knowledgeable and helpful. The delivery was right on time and efficient and friendly and went without a hitch. The new refrigerator is running great and keeping things super cold as well as being energy efficient. read more

Lisa and Wendell walked us through the fixture and finish selection process for our primary bathroom remodel, providing advice as if they were working on their own home. They shared helpful "gotcha" insights for us to confirm with our contractor--things we would have never considered on our own, or if we had shopped only online. They made the entire experience easy, just like talking to a helpful neighbor. We really appreciate their help. read more

The sales and customer support staff in the Pacific Sales Huntington Beach plumbing department always provide the highest level of customer service and satisfaction. Wendall and his team are experts in assisting their clients with high quality products and services. I highly recommend a visit if you're in need of any Bathroom and Kitchen supplies. read more

We worked with Long - thank God. He made the decision process so easy. So knowledgeable, so straightforward, so helpful. No pressure - just the facts based on his wealth of experience. We would drive a long way specifically to have him assist with purchasing appliances. We are so grateful. Evelyn assisted with the purchase paperwork and she was also so helpful. Explained all of our options, again very straightforward and easy. Big thanks to both of them. I'm less stressed now than when I walked in. read more

Came here because the Frigidaire I ordered direct from the manufacture in January came dented in February and thẹn 3 weeks later, was reported out of stock We were supposed to get another Frigidaire from here delivered yesterday and scheduled the delivery date. We made plans to take off work to be home on Friday, March 7 and then one day before they say delivery is getting pushed back 2 weeks, to march 21. Fun fact: we explained this debacle to the sales guy before buying and he said they got 2 warehouses so inventory is in house and would be available. That closed the deal. Where is it then? read more

Lisa was very helpful and knowledgeable. They have a great selection of faucets. This is my second time using them for remodeling projects. read more

Lisa was very helpful in helping us select toilets! She's great to work with and recommend her for all bathroom hw needs

On a recent visit to Pacific Sales I had the opportunity to interact with Shannon and Wendell in plumbing. From the time I came into the store the staff went above and beyond to make me fell welcome and understand my homes needs. Shannon in the plumbing section helped me get some price points for an upcoming bathroom remodel. One of the things I appreciated about her and pacific sales was the selection of brands and style choices and having paper copies of the current choices rather than just staring at a computer screen. Definitely will be coming back when it's time to move forward the remodel. read more

I'm remodeling my second bathroom, so I came right back to my Pacific Sales in HB to order all the great fixtures that I used in my first remodel. As usual, Wendal and Shannon went above and beyond to assist me with all of my needs! They were extremely knowledgeable and they made my shopping experience so much fun. I highly recommend this place and these peeps!! read more

Shannon and Wendal totally took care of me on all my kitchen and bath faucets. Super easy to work with very upfront. Will come back and do business again 100%. read more

We had an awful experience buying a new microwave. The price point is high but the standards are shockingly low, and customer service feels like an afterthought. We worked with Kevin and Martha, both of whom did little to help when we reached out about our botched install. When things went wrong, accountability was nowhere to be found. Instead, they pointed us to Best Buy customer service. Speaking to anyone there felt less like support and more like we had accidentally wandered into an episode of Nathan for You, where the plan makes no sense and somehow still keeps getting worse. Lesson learned, we won't be back. After multiple attempts to resolve this, I finally got someone to come out, and unbelievably (and against my wishes), they sent the same contractors back. The same team that caused the original issues. As expected, the result was more poor workmanship and additional damage. At this point, this is no longer just a bad install, it's a complete failure in accountability and quality control. I reached out again for support, and Martha was once again unhelpful. At one point, she actually said "stuff happens," which is unacceptable given the repeated mistakes and damage caused by their service provider. To make matters worse, they are now effectively holding my money hostage by offering me two options: accept a measly $50 credit, or allow a third attempt with the same incompetent contractors who caused the problem in the first place. Neither option is a real solution. What should have been a simple installation has turned into an exhausting, frustrating experience with no meaningful effort to make it right. read more

Great showroom, a lot to see. Shannon Kriha was very helpful and answered all our questions. Thank you, Patti L read more

I highly recommend Pacific Sales and Matt Dole who helped me think through a couple major purchases. He was patient even though it took numerous trips to the store to make a decision. He helped me maximize any potential rebates. Installation was easy and without issue. I've been shopping for major appliances for a while and believe this location is the best place to work with. read more

Working with Kevin has been a joy to get the appliances for our kitchen. He helped us get the most for our needs. He has been patient and pleasant the whole way through. Honest and helpful with advice. Wendell has worked with us on two projects with our bathroom and now kitchen remodel. He has been wonderful to give us sound advice and helped us make decisions based on our needs as well as possible problems that we needed to know before going into the project that saved us time and money. read more

I happily returned here for a second purchase and was again helped by Wendall. He was once again fantastic!

Good and reliable service. Wide selection and on-time delivery of new oven. These guys are pros.

OUTSTANDING SERVICE ALWAYS From the minute u walk in you are greeted with a welcoming smile. Wendal Baker has helped me so many times and he is so knowledgeable and professional. I love all my new fixtures. Don't go anywhere else for your appliances or bathroom fixtures. Wendal and Pacific Sales are THE VERY BEST. Thank you again, Carol Wimbish read more

Top notch experience from start to finish. Wendell was a pleasure to work with and helped make everything seamless! 5 stars

Wendal was our sales tech when we remodeled our Long Beach home in 2004. His vast experience was instrumental in our choices for kitchen and bath fixtures. These selections that were made, with his help over 20 years ago, have never been regretted. He helped us by ensuring that we were spending money efficiently and were not overspending on trends or products that would not last. Since then, we have relied on Wendell to provide advice for occasional replacement parts for typical household plumbing fixtures and repair recommendations. I appreciate the decades of experience and solid advice that he offers. read more

Lisa & Wendal from Pacific Sales are super helpful. I have bought my Toto toilet and waslet from them before. Today I had to come in to buy hand shower sets and they gave me white glove service. We get what we pay for. Great selection of items. And super great service with nice, professional friendly folks. read more

We recently bought a dishwasher from Kevin Giordano at Pacific Sales and Kevin was very knowledgeable and had a good personality. We are very happy so wanted you to know that. thanks Kevin read more

Lisa was awesome! Very knowledgeable, pleasant and helpful! Selection was very good. Value is also very good too. Thank you Lisa!! read more

Amazing experience! Came to buy a bath tub and Lisa was amazing. Wendal also helped us and was very kind with our process. Thanks again!

Had a great experience at Pacific Sales! If you need any plumbing, see Wendel, he's your guy! You'll get plenty of information on your product and have a laugh while doing it! read more

Wendal is the best to work with. He makes appliance shopping a breeze, is very knowledgeable and takes the time to educate you. He offers insight and perspectives that you didn't know you needed to consider before purchasing certain items. We've shopped with him during our previous remodel and have referred family and friends for their projects also. If you want to get your project done correct and efficiently he's your guy! read more

* 1 update at the bottum I expected better from a premium brand. I experienced three separate delivery failures connected to my Wolf oven order: 1. First delivery: a bottle of urine was left in front of my house. 2. Second delivery: the box was contaminated with spilled food, and the oven was clearly not new. 3. Third delivery: the passenger exited the truck and waited outside while the driver remained inside. Immediately afterward, the driver dumped liquid from the truck window onto my property, then argued with me and denied it, claiming it was a drink. A frothy monster energy drink. Even setting aside what the liquid was, disposing of any waste from a vehicle onto a customer's property is unacceptable and illegal. When I contacted Pacific Sales Manager I was told to call the third-party shipping company and that it was not their problem. There was no ownership, no concern, and no resolution offered. This reflects a serious failure in vendor oversight and customer experience. For Wolf high-end appliance brand, this level of delivery conduct and customer support is shocking. Marisol is taking this issue as seriously as it should be taken in a professional and courteous manner. She is picking up the ball from where the store manager dropped it. Store manager should have been the one to handle it but she is lucky to have Marisol watching her back. Potentially saving a customer and acting the way someone that values customers should. read more