Poor service and follow-up. Close to home so tried to use them. Can't. Recommend!…read more Customer service awful. Staff seem to be in continuous state of chous.

Absolutely DO NOT go to Star Power, DO NOT!…read more Marc Block, manager, poor customer service. Built new home. Spent $60K on appliances. Example with $3.5K Napoleon grill. Marc recommended despite not being familiar with the product, which he eventually admitted to me. Great feeling. He helped design the outdoor kitchen so understood it was permanent and natural gas. Regardless, sold me propane so it doesn't work. My outdoor kitchen including masonry and taj mahal countertops was custom made to fit the specific Napoleon grill so expensive to switch and redo. It took 4-6 weeks between Napoleon and Marc to understand it was propane and needed a regulator. Still didn't work. I repeatedly requested a Napoleon rep come service the grill. No service and Marc simply referred me to Napoleon's national call center. Took another 4-6 weeks to finally learn from Napoleon, not Marc, that he sold me propane and therefore I also needed a conversion kit from propane to natural gas; AND if it had been natural gas, I wouldn't need the regulator or the conversion kit. Napoleon refused to sell me the conversion kit. Instead of doing the RIGHT THING and replacing the grill with natural gas, Star Power graciously offered to provide me the $26 conversion kit. I declined. After 3 more weeks of endlessly calling a number of diamond dealers, I still don't have a conversion kit. I'm done with Star Power and Napoleon! We just moved into our new home, and it's been 3 months and I still don't have grill. Absolutely Pathetic! Won't bother the other problems.

Our family was in need of a new car battery, so we chose this place since it was a place that sells…read moreDuracell batteries in the area. However, this place is only worth 1 star for the TERRIBLE CUSTOMER SERVICE!! My dad came in today to pick up the battery he ordered and to have it installed. Even though he already had an email saying the battery was ready for pickup, the person in the store (Nima) didn't even have it ready. Nima had to go in the back and look for the battery...what was the point of sending an email saying it was ready then?! My dad then brought up that he scheduled an installation as well. Unfortunately the weather was cold and slightly rainy, but you could still get work done if you had the proper jacket. My dad offered to help Nima install, but Nima vehemently DECLINED saying he couldn't do it because of the weather. My dad really needed to get it done today, so he just started working on it himself. Talk about terrible service!! My dad had to ask for tools and such while he just sat there. It wasn't until later that Nima went out and finally did a little bit in the installation. Even then, it looked like he didn't want to get his hands dirty!! Our family will never come back to this establishment. We gave it a chance since it was near and had the exact battery we needed, but the customer service is AWFUL!! I do not recommend! I've attached our receipts below for this visit for proof.

They were gracious to dispose of a lithium battery. I will be sure to do business with them. They…read morehave a large stock of car batteries.

Not the most ideal place for repairs. They are very apathetic. Also charge way too much for parts…read more The same part online is costing a quarter of what they are charging you. After declining service they tried to offer a lower price on "labor" but it's no where near it should be for a small repair on a $30 part online. I highly recommend taking your business elsewhere. They did help with unloading and holding doors atleast.

Slightly updated from initial review. The yelp system would not let me change the stars given. I…read morewould now give 3 stars. However I do know that they could do better. I did receive my money back which was actually fair of them to do. A positive thing I can say is that John at least cares about his reputation. But I still had to do many follow ups due to their ineptness. So I still say buyer beware.

This was a spectacular transaction from start to finish. Edron took very good care of me. I was…read morerecovering from pneumonia and our fridge went completely out. I spoke with Edron, ordered a new SubZero over the phone in a relatively short process. The fridge was delivered today and installed and is working perfectly. I am still recovering, so this was a great help! Well done, Edron!

We went to Ed Kellum based on a recommendation from a friend and also because we wanted better…read moreservice than we could expect from a big box store like Home Depot/Lowe's. On January 4th, we purchased a KitchenAid double oven from Mark Pritchard. It was expected to arrive in late January, so he gave us an approximate installation date of February 1. Since we hadn't heard from him during the first week of February, we called him several days after the promised installation date to check on the status. He seemed surprised to get our call. He called us back and told us that the KitchenAid was on backorder for several more weeks. So, he offered us a more expensive oven (at a discount, but still more money than we planned to spend) and we paid the difference ONLY because it was available to be installed immediately. The Fulgor Milano was installed the following Saturday. But, Kellum's installer failed to test both ovens before he left. After he left, we discovered that only one of them worked. We contacted Mark who sent an electrician to our house. The electrician determined nothing was wrong at our house. We contacted Mark again. Mark then arranged (through Kellum's distributor) to send Apex (a repair company) to our house. Apex replaced two parts on the oven, and it still didn't work. Our request for a new (WORKING) oven was declined by both Mark and the distributor, and Apex came back out more than a week later on Feb 24 and replaced a third part on the oven. So, as of February 24, we now have a "brand new" oven (for which we paid several thousands of dollars) that has already been repaired twice (three parts replaced) in less than a month after waiting more than 3 weeks beyond the delivery time promised, and at a cost of several hundred dollars more than we planned to spend. Not once has Kellum reached out to see if the oven now works. We are planning to replace our dishwasher and two refrigerators. Based on our experience, we will shop elsewhere when we are ready to make those replacements. Needless to say, we are not happy with the service we received or the condition of the oven. We should have gone to Home Depot or Lowe's instead. Kellum's service has been awful.

Great customer service! Fast, professional, and effective support from Ethan Catlin. Clear…read morecommunication and the issue was resolved quickly. Thank you!

I've been both a customer of On Site as well as recommended them to other businesses. I appreciate…read morehow responsive they've been any time we needed them. I also like the fact that they stay on tope of current technology--like Ai--so i can always bounce questions off the team rather than having to research on my own. If you're going to partner with an MSP, you'll want to take a look at these guys.

Friendly staff, always courteous and helpful. Great selection of merchandise. Very convenient…read morelocation.

I'm not going to waste any more time than what is needed for this review... the workers/owner is…read morerude. I decided to stop by here since it was almost 9pm and this was the closet pawn shop near me. However, wanted to pawn my 2 year HP pavilion laptop and brand new camouflage ps4 controller for 50, yet they only wanted 10 because of a scratch on my laptop. The guy said he was not going to waste his time turning on my laptop. so they pretty much belittled me and told me to stay dry on th way out since it was raining. I immediately went to north Arlington pawn since I've been there before and they'd treated me like human being. Inconveniently, I had to drive 8 miles to get there, but I barely made it by 9pm there. To sum it up, north Arlington pawn gave me what I was looking for even though I had to drive dither than expected, and they treated me with respect.. What I don't understand about mid cities is that this is a place of business. Yet, you turn away customers by providing poor customer service. On top of that, there is nothing out on display.

Such a great place with the kindest people running this business! I took a pair of sunglasses in…read morefor new lenses and was so pleased with how quick and easy the process was. They were SO kind from the first phone call to when I picked my sunglasses back up! Love supporting a local business especially when the customer service is this stellar!!

Patrick optical is amazing. They are the sweetest people and always so kind to help me find glasses…read morefor my son. They are one of the only places in the metroplex that has miraflex and other bendable glasses for little children. I've been taking my son there since he was 4. He is almost nine now. They do such a wonderful job and have high quality customer service. I love Patrick Optical!!!!

I recommend this company and their staff to you. From my first phone call, to when I received my…read more(very fair) invoice, they put me at ease regarding my issue(s). I could not be more pleased with their service. They are Knowledgeable, courteous and prompt. Thank you CTC.

These guys are great! I will be using them for all my desk top and lap top issues. They take…read moreownership of your problems and don't let go until it's fixed. Thanks CTC for great customer service.