Customer Service is exceptional. Christian took extra time to explain everything to me concerning…read moremy battery replacement. I had tried every local repair service in Lynchburg and they were the only ones available to help today. Christian even stayed an hour after closing to finish my phone. Rarely do you see this level of Customer Service today.

Phone Axion Express Device Repair was able to help me with my phone repair when some of the larger…read morechains could not. They were friendly, professional and knowledgeable. Their prices were very competitive and in my case, saved me a lot of money. I will definitely use them again if my phone, computer or tablet needs work. Thank you! Steve G

Went there recently to get my iPhone 7plus fixed. The lightning cable port wasn't working well…read more Zane troubleshot the problem and figured out that the charging port was just really dirty. It was a quick fix. I was in the store for maybe 10 minutes. He's a knowledgeable employee. I definitely would come back here if I ever have any problems with my phone in the future.

Professional and fast I went there with the problem my phone would not charge he checked everything…read morefor one low price $69 to fix my iPhone 6s. I would recommend them to everyone. Zane The technician was awesome.when I say fast I mean within 30 minutes. If your phone is broken go there you will leave happy.

My iPhone 14 suddenly stopped working. I went to AT&T my cell provided and the man directed me to…read morethis store to see if they had any idea of why it suddenly stopped working. The store was bright, friendly, had kids toys out, and smelled wonderful. I was immediately impressed. The man welcomed me right away, although he was helping someone else. He looked at my phone and gave me instant hope that he would be able to fix it. He suggested it was the battery, and that I leave it and he'll call me with options and diagnosis. He also informed me of the $10 diagnosis charge which i thought was very fair. He messaged my Bfs number in about an hour, said it wasn't the battery it was the screen and gave me two options, a more reasonable priced one and a more expense one. Appreciated the options. When I came back to pick the phone up, the store was pretty busy, but he recognized me right away and had my phone ready to go. When you suddenly lose access to your cell phone, you're in a very vulnerable state and I'm very thankful their stores like this you can walk into and find somebody that can help you. Highly recommend!!!!

New employee was not helpful, and frankly kind of rude. Have come to expect better service from…read morethis company. Might end up going somewhere else from now on.

I do not shop at Staples often, but I stopped by yesterday in search of a new inkjet printer. I…read morewalked in and received no greeting, I looked at inkjet printers for about 15-20 minutes and received no offer for help. I left and received no "Thanks for shopping with us", etc. I could have gotten more help online and saved travel and shopping time. Had I been helped, Staples might have made a $700-$800 sale. I guess they do not need the income. I know that I do not need to shop there again.

The manager scott was amazing in getting a refund when I was nervous to ask for a change in a…read moreprinting order. Wonderful service and great workers.

Just a heads up to everyone with the Verizon app. When you pull in the parking lot you will receive…read morea push notification to check in online before walking into the store. DO NOT do that. I checked in on the app, saw I was the next person in the queue, and waited for a text before walking in. When I was greeted I was told I was unable to be moved to the "front of the line" because people walked in before I walked in. I pointed to my phone and said I had been waiting in line already, and that I checked in before they walked in. She saw on her iPad and my phone that I was next in line but said I would be placed at the bottom of the queue. I watched at least 3 groups of individuals walk in after I checked in and I was not willing to wait for them to be helped considering I already waited in my car for 10 minutes so I left. It was very frustrating considering every other business where you check in online, you get placed in line based on the time you check in. The walk-ins after you are placed behind you in the queue. Don't send notifications to follow the app check in process if it's not honored in the store.

Absolutely awful. The guy who helped me(last name rivers) was on TikTok the WHOLE time he was…read more"helping" me. Then he told me he had to leave for lunch break and he wasn't even finished transferring me old phone to new phone. Not sure why he's even working there. not to mention my new phone didn't even activate until the next day and still hasn't been working right. Safe yourself some time money and sanity by just doing it all online, they are all useless and just trying to get commission

My Macintosh laptop went south, and in less than a day Mike had installed a new battery (the old…read moreone had failed) and all was well. Price was reasonable and I'd recommend anyone in Lynchburg consider him if something goes south with your setup.

this guy fixed an asus laptop screen for me and I'm less than a week it blew off. He bought the…read morescreen which sat over sized after installation. Don't ever repair laptops just buy a new one.