I was there to change the battery on my watch and after the work was completed i presented the…read morecoupon they send in the mail for $8.95 at which point the associate said he could not honor the coupon because he had to remove a screw to change the battery. I have taken the same watch there to change the battery at least twice before and the coupon was always accepted. It was not worth paying $20 for the watch I had. I always go here to get batteries changed for my watches but after my last experience I will not be going there anymore

I originally talked to Darryl, who was very kind. When I went there today, Jim helped me and was…read morevery friendly as well. They do way more than just batteries. Jim was able to splice some lights into a new battery pack and make my Pottery Barn tree work again because Pottery Barn would not do anything to help me. I highly recommend this business.

I had my laptop with this facility for about 3 weeks for a simple charge port issue with my laptop…read more I've had it repaired before at a different shop before, so I had an idea of what to expect. After the first week without hearing anything I decided to call and get a status report: they told me I would have to wait another week for the part to come in. After not hearing anything for another week, again, I called expecting a status report. They told me that the technician would be in in about 15 mins and I would receive a call. After not hearing anything for an hour I called and was told that he wouldn't be in for another 45 minutes. All I wanted was a status report! Finally after another hour, I got a call from the technician saying that the part hasn't come in yet. The next day I received a call saying there was nothing else they could do: that the shop I had taken it to before had done damage to it and that the part wasn't fitting properly. They also mentioned that the laptop wouldn't even turn on. I figured that it wouldn't from the start since I haven't been able to maintain a charge... DUH. Nonetheless, they said they wouldn't charge me anything. When I went in to pick up my laptop they couldn't find my charger. Later, upon further inspection when I had taken it to another facility: we noticed that the keyboard had been damaged and didn't work anymore. It wasn't like that when I dropped it off at Battery Shack... The only good thing is that they didn't charge me for the part they had to order. Other than that I can't find any positives for this facility. I had no communication while they were trying to fix it, and they broke my keyboard. I'm beyond frustrated with this experience. What a waste of my time.

I ordered a battery for my motorcycle and it came in the next day. The staff was helpful and…read morefriendly and called me when the battery came in. I'm giving 4stars because they're only open until 4pm which made it a bit rough to get there before they closed. A better than average experience.

I have stopped in a few times now for batteries and they always have what I need. Really great…read moreselection and my go-to place for random battery needs.

Prompt friendly service. Very competitive quote for battery and installation. No upsellread more

Keith the manager it very rude - unprofessional he yelled on the phone when I called with a…read morequestion about engine cleaner if you can go elsewhere go !!!!

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Amazing group of guys and gals. They were over the top helpful and went out of their way to both…read moreinform me of the battery I had and bring it back to good health. Should you ever need a battery serviced, this is the place.

Been buying batteries here since Earl's Battery was on Gratiot. Great price and great service. The…read morebattery you buy ($40) will last or your money back no problems. I never received a bad battery and once when I showed up with a "bad" battery I bought from them the gentleman at the counter tested the battery and it was good, so he used his volt meter to check my alternator and it was about to die and causing the problem! Many thanks for saving me from another stuck-on-the-road situation.

Horrible customer service. The store manager thinks he's a tough guy and got in my face in an…read moreattempt to intimidate me. They were mad because I was trying to return a $50 jack that doesn't work and one store on van dyke in Shelby township turned me down and then called this store to tell them not to return my product. They are racist and rude. The store manager told me he was flagging my fathers account who's number I used and that he never wants me to go to an o reillys again, after refunding me my money. Do not go here. I will be calling corporate and getting these clowns fired and also filing a lawsuit. Autozone is much better customer service and better prices. Avoid this place like the plague. To the tough guy store manager, enjoy working at Walmart. The lawsuit I'm going to file for discrimination is going to sink your store.

Ken (manager) went above and beyond helping my daughter use the diagnostic tool to pull the engine…read morecodes on her Honda CRV! He also suggested possible components that might be causing the check engine light to come on. Thank you, Ken! Great service!

Fast and convenient! I needed a replacement battery for my garage door opener remote. They replaced…read moreit in 30 seconds and I was on my way. The man working there seemed to be the owner and was very friendly. They have all kinds of batteries including car batteries and any kind of bulbs you can think of.

Nice store; less than friendly service. I could get a nicer interaction at a gas station.read more