Today I needed a 12V 4.5 AH battery for my home security system. No one else had it in stock so I…read moretook a chance and called Great Lakes Battery. I have never replaced this battery before so I took a picture. Sorry I did not get a name but a young lady helped me find the right battery. I also purchased batteries for my remote control for my garage to replace ones that were pretty old. Nice people and they have a lot of batteries. Thank you so much for helping me!

Great battery store for all types of batteries. They seem to have any battery I need for auto or…read morehome and get right in for service.

I ordered a battery for my motorcycle and it came in the next day. The staff was helpful and…read morefriendly and called me when the battery came in. I'm giving 4stars because they're only open until 4pm which made it a bit rough to get there before they closed. A better than average experience.

I had my laptop with this facility for about 3 weeks for a simple charge port issue with my laptop…read more I've had it repaired before at a different shop before, so I had an idea of what to expect. After the first week without hearing anything I decided to call and get a status report: they told me I would have to wait another week for the part to come in. After not hearing anything for another week, again, I called expecting a status report. They told me that the technician would be in in about 15 mins and I would receive a call. After not hearing anything for an hour I called and was told that he wouldn't be in for another 45 minutes. All I wanted was a status report! Finally after another hour, I got a call from the technician saying that the part hasn't come in yet. The next day I received a call saying there was nothing else they could do: that the shop I had taken it to before had done damage to it and that the part wasn't fitting properly. They also mentioned that the laptop wouldn't even turn on. I figured that it wouldn't from the start since I haven't been able to maintain a charge... DUH. Nonetheless, they said they wouldn't charge me anything. When I went in to pick up my laptop they couldn't find my charger. Later, upon further inspection when I had taken it to another facility: we noticed that the keyboard had been damaged and didn't work anymore. It wasn't like that when I dropped it off at Battery Shack... The only good thing is that they didn't charge me for the part they had to order. Other than that I can't find any positives for this facility. I had no communication while they were trying to fix it, and they broke my keyboard. I'm beyond frustrated with this experience. What a waste of my time.

Fast and convenient! I needed a replacement battery for my garage door opener remote. They replaced…read moreit in 30 seconds and I was on my way. The man working there seemed to be the owner and was very friendly. They have all kinds of batteries including car batteries and any kind of bulbs you can think of.

Nice store; less than friendly service. I could get a nicer interaction at a gas station.read more

Amazing group of guys and gals. They were over the top helpful and went out of their way to both…read moreinform me of the battery I had and bring it back to good health. Should you ever need a battery serviced, this is the place.

Been buying batteries here since Earl's Battery was on Gratiot. Great price and great service. The…read morebattery you buy ($40) will last or your money back no problems. I never received a bad battery and once when I showed up with a "bad" battery I bought from them the gentleman at the counter tested the battery and it was good, so he used his volt meter to check my alternator and it was about to die and causing the problem! Many thanks for saving me from another stuck-on-the-road situation.

What an amazing experience today! Ordered a new serpentine belt last night and went to pick it up…read moretoday. I asked the associate Alex if he knew any one that could put it on for me. He helped take off the old one and put in the new for me perfectly and fast too! Thank you so much for helping me today through the heat and tight spaces.

Most of the workers are very nice, I go in often I thought maybe she was having a rough day when…read moreshe spoke to me but no, Kim has an attitude every time I speak to her on the phone

I've purchased a battery for a Dodge Challenger SRT8 here, and their service is GREAT!!! I've sent…read morea friend there to get a battery for his Chevy Cruze, and again, he said the service was great. Also, the price of their batteries are reasonable, and they're willing to install for no additional cost. When you need to replace your battery, go here and you won't be disappointed!!!

Having trouble with our scooters. Stopped to check out this…read moreplace. Tim took great care of us!! Installed and everything!!