I have stopped in a few times now for batteries and they always have what I need. Really great…read moreselection and my go-to place for random battery needs.

Prompt friendly service. Very competitive quote for battery and installation. No upsellread more

I ordered a battery for my motorcycle and it came in the next day. The staff was helpful and…read morefriendly and called me when the battery came in. I'm giving 4stars because they're only open until 4pm which made it a bit rough to get there before they closed. A better than average experience.

I had my laptop with this facility for about 3 weeks for a simple charge port issue with my laptop…read more I've had it repaired before at a different shop before, so I had an idea of what to expect. After the first week without hearing anything I decided to call and get a status report: they told me I would have to wait another week for the part to come in. After not hearing anything for another week, again, I called expecting a status report. They told me that the technician would be in in about 15 mins and I would receive a call. After not hearing anything for an hour I called and was told that he wouldn't be in for another 45 minutes. All I wanted was a status report! Finally after another hour, I got a call from the technician saying that the part hasn't come in yet. The next day I received a call saying there was nothing else they could do: that the shop I had taken it to before had done damage to it and that the part wasn't fitting properly. They also mentioned that the laptop wouldn't even turn on. I figured that it wouldn't from the start since I haven't been able to maintain a charge... DUH. Nonetheless, they said they wouldn't charge me anything. When I went in to pick up my laptop they couldn't find my charger. Later, upon further inspection when I had taken it to another facility: we noticed that the keyboard had been damaged and didn't work anymore. It wasn't like that when I dropped it off at Battery Shack... The only good thing is that they didn't charge me for the part they had to order. Other than that I can't find any positives for this facility. I had no communication while they were trying to fix it, and they broke my keyboard. I'm beyond frustrated with this experience. What a waste of my time.

Went in for brake parts, pads and rotors. All questions were answered, make, model, engine. Then he…read moretells me there are two different size rotors for my car. Real smug like he informs me there is no way in telling which my car takes. Really??? The guy couldn't care less about helping me. (Actually there is a way, it depends on the size wheel), He was not interested in helping and just stood there, so I was out of there pronto! Went down to Auto Zone, after make model ect, he asked what size wheels. Then he tells me they have my choices in a bundle, which saved me a bundle, $50! Note to O'reily's management: Get this guy off the floor and hand him a broom. 11-29-2018 2:30 pm

Very poor service. All the employees were talking to each other. No one offered any assistance…read more This is the poorest quality O'Reily's that I have visited!!!

Amazing group of guys and gals. They were over the top helpful and went out of their way to both…read moreinform me of the battery I had and bring it back to good health. Should you ever need a battery serviced, this is the place.

Been buying batteries here since Earl's Battery was on Gratiot. Great price and great service. The…read morebattery you buy ($40) will last or your money back no problems. I never received a bad battery and once when I showed up with a "bad" battery I bought from them the gentleman at the counter tested the battery and it was good, so he used his volt meter to check my alternator and it was about to die and causing the problem! Many thanks for saving me from another stuck-on-the-road situation.

Just went in for a lug nut. Went to the counter and Augustin waited on me . Very friendly guy. He…read moreasked what kind of lug nut I needed I told him , he showed me a photo of the one I asked for to make sure it was the one. Was a quick shopping experience.

I have been going since they opened and I will continue to go there. They have always been very…read morehelpful with my problems and able to get me what I needed. Very friendly people. Great group to work with. Mr. Fred

Horrible customer service. The store manager thinks he's a tough guy and got in my face in an…read moreattempt to intimidate me. They were mad because I was trying to return a $50 jack that doesn't work and one store on van dyke in Shelby township turned me down and then called this store to tell them not to return my product. They are racist and rude. The store manager told me he was flagging my fathers account who's number I used and that he never wants me to go to an o reillys again, after refunding me my money. Do not go here. I will be calling corporate and getting these clowns fired and also filing a lawsuit. Autozone is much better customer service and better prices. Avoid this place like the plague. To the tough guy store manager, enjoy working at Walmart. The lawsuit I'm going to file for discrimination is going to sink your store.

Ken (manager) went above and beyond helping my daughter use the diagnostic tool to pull the engine…read morecodes on her Honda CRV! He also suggested possible components that might be causing the check engine light to come on. Thank you, Ken! Great service!