I want to start by saying this review is truly about the excellent service we received from Jessica…read moreAllen and the owner, Dan Doueck. We live in San Jose, but our townhome is in South Lake Tahoe and is used as a vacation rental. With Christmas and New Year's coming up, we had guests booked for nearly three weeks straight. On Tuesday, December 16th, our property management company, Vacasa, called to let us know our gas fireplace was no longer safe to operate. With guests arriving that Friday, December 19th, we were suddenly in a bind. Megan at Vacasa immediately jumped in and connected us with Jessica at Fireplace Service and Repair. From there, everything moved fast. Jessica walked us through our options, and almost immediately found the perfect replacement fireplace for our home. Thanks to Jessica and Dan, installation was scheduled for December 19th and completed quickly and efficiently -- with plenty of time before our guests arrived. Considering we don't live in South Lake Tahoe and had never worked with them before, we were incredibly impressed with how smooth the entire process was. They were professional, responsive, and made us feel completely comfortable every step of the way. We highly recommend Fireplace Service and Repair -- absolutely 5 stars.

Good service. A bit of a wait but winter is coming so I started early with the call…read more The guy who came out fixes what the gal messed up two years ago, thank goodness. He left the fireplace working and organized. So now we can use it daily! And no funny beeps!

The best chimney company in the area! Salvador is a rock star!!! Completely satisfied with the…read morechimney service, fan & switch install.

Salvador was at my house today to clean and service my gas fireplace. It looks practically new. I…read morewould recommend him to anyone seeking any type of fireplace service or repair. They also fix chimneys and I found out today, if you have brick planters in your yard that needs some masonry work done, he does that too. Highly recommended.

On April 9, 2026, owner Chris Scott with Scott's Chimney Service & Repair came to our home to clean…read moreour gas fireplaces and make the remote control on one work again (note: if you hear your fireplace beeping, check the batteries in the remote first - that's all that was "wrong" with our remote). Chris laid out several drop cloths to protect our carpet and got right to work. He works very efficiently, and a short time later our remote was working again and both of our fireplaces were clean. His prices are reasonable, and per his website he offers veteran and summer discounts. Chris is also a veteran, having served with the historic 82nd Airborne followed by the Nevada National Guard. If you have a wood/gas/pellet stove, fireplace, or BBQ that needs attention, Scott's Chimney Service and Repair should be your first call.

Chris came out and did a great job cleaning our gas fireplace. He got it working good as new…read more Highly recommend. He also gave us the military discount after seeing the pictures of our grandkids in uniform.

I have a 75" TV that was mounted to a stationary mount. The cords were showing and it looked messy…read more Ray and James showed up and mounted my new articulating mount and hid all the cords! They also set up our DVD player! I highly recommend The Install Guys!

Successfully mounted 85" tv and soundbar at fair quoted price. The cords are hidden and the…read moremounting is symmetrical and level.

We have been a client of Nevada Heating and cooling for many years. They have never disappointed…read morewith their excellent customer service and prompt response. This was a different situation for selling a home and we had a situation with the appraiser of the home we were selling that went MIA and that report gone with them. In that timeframe, we had three items that need to be repaired to get the new appraisal done within three days for the buyers lender and agent. it was absolute chaos for all of us inclined as everything was hinging on this inspection. I spoke with Megan at Nevada Heating and cooling immediately the next morning who was understanding of our situation but said a lot of the techs were busy but to give her a few minutes and see what she could do for me. Within 30 minutes she called called back and we were on the schedule for the next morning to get this process going and assess the repairs requested which they did and we knew exactly what it would cost and how long to repair. With in 48 hours all repairs were done with three different technicians Alan, Rob, and Zach. All of them were on time, respectful, courteous, and there were no surprises with the repairs what was quoted is what was done. They made sure the repairs were done correctly. And I also had a check-in from Megan to make sure everything was good. I do understand that sometimes businesses get negative reviews, but I will tell you that for the past seven years I have never had any negative experiences with Nevada Heating and Cooling. They went above and beyond to help us out in a really difficult situation and we will continue with Nevada Heating and Cooling at our new home! Thanks again to the team for taking care of us without your quick response and support we would have been waiting longer for the inspection of the home we we're selling and could have caused major issues for the buyers lender. You not only helped us but helped them as well make there first home purchases a reality. Great job! -Patrick and Rex

Missed a call from Nevada Heating to schedule my air-conditioning service. Call them back and…read more apparently, they are using an AI Assistant and a usual 5 minute appointment call has already taken 8 minutes. AI assistant asked numerous unnecessary questions from my name, address, phone, age of unit, service or repair, etc. I finally asked to speak to a live person and when I did, I answered more questions about our account and was told they didn't have any appointments available and it would be refered to dispatch, but someone should call me back within 24 hours. In addition to that, their AI assistant and person who answered the phone, couldn't pronounce the name of their business properly as in Nevada not in Na-vah-dah. This is what Customer Service has moved to apparently and it's unsatisfactory, not user-friendly, and not even close to anything that could be labeled acceptable customer service.

I have purchased both a wood-burning stove and blinds from Sierra Hearth and Home. I have been…read moreexceedingly impressed with the customer service, quality of product and their dedication to ensuring the customer is happy. I almost never write reviews but this one was 100% deserved and necessary.

I found Sierra Hearth & Home to have a very nice showroom, with a lot of variety. The employees…read morewere very knowledgeable and did not try to pressure me. Consultation appointment scheduled within 7 days, even during winter, which was unexpected. Employee called morning of appointment and also an hour ahead to say he would be 15 minutes later than scheduled. I haven't had this level of communication and good customer service in a long time. Estimate was received same afternoon as consultation and questions answered promptly. Prices were fair and we have ordered our pellet stove. I am very confident that the installation will be the same great service as we have received so far. Update: Pellet stove installed, and as anticipated, service was superb. The crew called 30 minutes prior to arrival and showed up within the scheduled time frame. They laid down tarps to ensure they didn't track in dirt or snow. They did a great job explaining the unit and we couldn't be happier.

Save yourself the heartache, our experience was so bad and probabally very embarrasing to this…read morecompany so I wont go into it...What you need to know is simple: STAY FAR AWAY... Unfortunately just another, useless, clueless, uncaring Nevada business.

Do not let this man waste your time. I had an appt for chimney sweep on Friday, Oct 13. That…read moremorning he texted and said he couldn't come, but he would come on Monday Oct 16 "around noon". On Oct 16 he never showed up. I called and texted him to find out if he was coming to the appt. He never answered either phone or text. He ghosted me. Completely unprofessional. Do not waste your time with Dan the Stove Man.

I was so fortunate to have the opportunity to have our bathroom and kitchen counters installed by…read morethe crew at Sierra Stone Fabrication. They are incredibly detail oriented every step of the way. Their workmanship is stellar and they treat your home like it's their own. I picked out my dream counters for my kitchen and the layout they designed really showed what artistry it takes to do this work the right way. My general contractor said he would never work with any other team and I agree 100%! Thank you guys for being a part of making my dream kitchen/home a reality.

I had an outstanding experience with Sierra Stone Fabricators. Rob, Julie, and the install crew…read morewere great to work with. Very detail orientated from start to finish. They were highly skilled, professional, and took genuine pride in their work. The install crew that came to the house was top notch! The finished result is even more beautiful than I could ever imagine! Thanks Sierra Stone Fabricators!!

I highly recommend the Granite Guys. I had a very small remodel job of an old bathroom. I only…read moreneeded a small remnant for the vanity counter and a few pieces to add to the shower to match. Martin helped me tremendously with picking out a piece from their large selection of remnants. They were quick to get it cut and installed but unfortunately there was a problem with the counter top. The sink was off center. Spenser (owner) was responsive, professional and forward thinking about this issue. He went above and beyond to rectify the situation by finding another remnant from another company that closely matched the original and cutting a brand new top at his expense. I was very pleased with the customer service I received from Spenser and his entire crew.

These guys were wonderful from start to finish!!! Very professional and always pleasant. They…read moreretrieved my granite from the store the day I bought it. I had comfort in knowing it was safe and sound awaiting cabinet building. We had delays and mess ups with our cabinet maker and the Granite Guys said "no worries, we will hold onto your granite as long as you need". I can't brag enough about how perfect the granite turned out. It's just PERFECT!! I truly couldn't be happier!! Thank you Tami, Randy, Spencer and all the others who helped.