I highly recommend the Granite Guys. I had a very small remodel job of an old bathroom. I only needed a small remnant for the vanity counter and a few pieces to add to the shower to match. Martin helped me tremendously with picking out a piece from their large selection of remnants. They were quick to get it cut and installed but unfortunately there was a problem with the counter top. The sink was off center. Spenser (owner) was responsive, professional and forward thinking about this issue. He went above and beyond to rectify the situation by finding another remnant from another company that closely matched the original and cutting a brand new top at his expense. I was very pleased with the customer service I received from Spenser and his entire crew. read more

These guys were wonderful from start to finish!!! Very professional and always pleasant. They retrieved my granite from the store the day I bought it. I had comfort in knowing it was safe and sound awaiting cabinet building. We had delays and mess ups with our cabinet maker and the Granite Guys said "no worries, we will hold onto your granite as long as you need". I can't brag enough about how perfect the granite turned out. It's just PERFECT!! I truly couldn't be happier!! Thank you Tami, Randy, Spencer and all the others who helped. read more

Granite Guys - Countertop Installation Near Me - Sparks, Nevada

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Installation was atrocious. Left the cut-in around the sink jagged. I just can't believe they'd leave it so sloppy and then be difficult about coming back. They did come back to try and fix it but it still looks bad and discolored. Measurements were not great either. The estimator measured from the molding instead of our island posts and now the counter edge sticks out about a half of an inch too far around the entire island. Countertop looks oversized now. They were really aggressive about getting payment before installation even with giving them a sizable deposit to start. Was expecting MUCH better quality for the price. UPDATE. This is my own review. Our counters weren't perfect and we were left very disappointed. If you look at my review history, I have new issue giving glowing reviews as well. Obviously I felt this place didn't live up to my expectations read more

So, ready the negative reviews about Granite guys I am pretty sure they will respond with a rebuttal. That's fine because that's what they do. I'm giving 2 stars as the installers were amazing and fast. I'd give them zero stars if I could because communication is HORRIBLE. I hired this establishment September of 2020 and was told that they would look at their schedule and let me know when they could get it installed. I waited for awhile and so did the Granite store I bought our granite from. After what seemed like an eternity, I got a call from them to meet at the granite store to go over templates. Sweet! Progress. It was another couple of weeks before I heard from them about install. They finally scheduled for October. I was ok with this as we were waiting for our appliances to be delivered. Again, the installers were nice and professional. I did discuss with Granite Guys to have the backsplash done too. I wanted to do subway tiles. I bought the tiles from another location and let Granite Guys know I had it. They gave me the contact info for their "tile guy". I attempted to make contact and never heard from him. I left Granite guys a VM and they didn't respond. On demo day, the installers removed all my backsplash and countertops. They said they'd be back the next day to install. They showed up late stating they had to wait for the cuts to be made. Fine. When they finished the install of counters, I asked the manager about the backsplash. He said it was not part of the original quote, again, fine. He said he'd go back and measure how much granite we had left to see if he could use it. I preferred to use the granite. I finally heard from him a few days later and he said they did have enough. I asked for a quote. About a week later, still no quote. I emailed asking for quote and finally got it. I approved it and didn't hear from them again. I emailed a few times and finally got a call back from the manager. I asked if we could get it installed before Thanksgiving and he said no because of COVID and people being out sick. He said he would call me in a week or so to schedule. I was again alright with this. That was the last time I heard from them. It is now February. I ended up repairing the drywall myself and installed my own backsplash. As you can see from the pictures, they left an area without any drywall, they left the wall under my breakfast bar unfinished and the left my counter being held on by a C clamp. If you like to be ignored then this is the place for you. I will not recommend this business to anyone. read more

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Completely false comments that also clearly show that you and your firm are not sorry for anything, that is for certain. Honestly, a simple apology would have sufficed. I called twice and spoke to you briefly once and simply asked if I could speak to the estimator to get his thoughts on the job. That was it. We spoke for about 15 seconds. You were nice and said someone would get back to me and I said great, thank you. I didn't hear back so I followed up and left a brief message simply requesting the same thing. No one ever updated the rental agency either. I would have been happy to pay for the trip and the estimator's time and still would be willing to. Also, I have no problem at all with your firm not accepting the job. I've been in real estate for over 25 years and have worked with hundreds of contractors, fabricators, subs, etc. There's nothing personal or upsetting in the least about someone not being able to do a particular job or choosing not to. And yes, I found someone to do the job the same day (actually two out of the 3 granite fabricators that came to the site said yes, your firm being the one to say no). Maybe I caught Randy on a bad day. I'm happy to hear he's not like that everyday or to everyone else, because he was unbelievably rude and disrespectful to me. I didn't mention this in my first review, but he also insulted the largest rental agency in Lake Tahoe during our conversation, which completely puzzled me. Again, totally uncalled for. However, I did pass his comments on to them. I have not disrespected anyone at your firm and your response is indicative of the type of customer service that I experienced. On the other end of the spectrum, as I mentioned before, the owner of Stone Creations of NV is incredibly customer service oriented, very personable, and does exceptional work. I highly recommend him and his firm for any granite or tile work. Have a pleasant day. Update: OK, wow. To be clear, no I do not want you to feel sorry for not taking the job. No idea where that came from. I'm totally fine with the decision. You throw the word "sorry" around without obviously knowing what it means. Your last post started out with "I am sorry for your experience", which was nice, but then you proceeded to blast me with personal insults, call me a liar, and imply that for some unknown reason, I would take time out of my day to make all of this up just to post it on Yelp to discredit your firm. Why would I do that? I wouldn't and no one would. Life is way too short. I've been very clear about why I posted this review - it was without question, one of the worst customer experiences I've ever encountered. Finally, I never said you were rude to me at any time while we were speaking, as you now just wrote. In fact, if you read my update, I wrote that you were actually "nice" when we spoke. So who's telling the truth? I will let others make their own decisions about that. read more

Do not use this company!! Horrible customer service, flaky employees, don't respond to your calls, don't stand behind their work. One of the employees showed up with his dog, the other I caught sleeping on my living room floor because he had a headache. Tile backsplash had to be redone and we still have a cracked tile that they won't fix. The granite installation was just ok, you can see all the spots they tried to buff out and the seams are horrible. read more

I was very concerned about the quality of fabrication and installation of the new granite countertops for my kitchen. Unlike with other companies Spencer the owner came over and took measurements. And he oversaw the installation. They came out beautifully! And the price wasn't the highest. read more

Chris from Granite Guys in Reno, NV did an amazing job on the backsplash in our kitchen. He is a very hard worker as he worked right through the time where most would take a lunch break. We are beyond pleased with his work. read more

I called for a quote. The guy came out and took measurements. Told me he would email me a quote by Monday. I never received a quote. I called and left him a message. Never received a call back. My advice: Stay away!! read more

We recently had Granite Guys cut and install granite countertops in our kitchen and bathroom and tile our kitchen backsplash. Randy, Keith and Danny removed our "old school" tile job and Keith and Danny did a great job installing the granite. Chris did excellent work on the tile backsplash and the job turned out great. Thanks to the whole crew including Dave who did the estimate and answered my many questions and Tami for the "doughnut" and help in the office. Beautiful results. Would recommend this company... read more

Sorry that I cannot recommend Granite Guys. I emailed a detailed layout for our kitchen counter and was told we would need 2 slabs of quartz. David came out to measure. I asked specifically if 2 slabs would be sufficient. He said yes. I received a call from the quartz supplier saying David had stopped by and determined we needed 3 slabs. An additional $2,000+ cost!! (With advance notice of this we could have gone with a different material for the backsplash, etc.) And the communication with the company was agonizing. I asked multiple times for the dates of install. Finally received a date. Asked for the time and was told morning. With no further communication they showed up after 1:00PM. It would have been SO easy for them to call to say we would not be the first appointment of the day. Oh, and I am pretty sure they did not use the 3rd slab of quartz AT ALL so that was $2,000 wasted. BTW - I am giving 2 stars instead of 1 because the actual installers did a great job. read more

I have used Granite Guys on two large remodel projects and also for some granite repair (we've been a bit rough on our island edges!) Not only was their install perfect and priced fairly, they are dependable, on time and very courteous/professional. I personally worked with Spencer whose customer service is unparalleled. I can't recommend them enough. read more