We had been hearing some light noises in the attic and had feared some realm of wildlife was trying…read moreto live rent free in our home. Read a ton of reviews for companies in the general area and decided to go with AWR and I'm glad we did. Paul was super quick to get out to our house to investigate and found the entry point. He set up a trap and within a few hours, there was a fat, male grey squirrel in there. He came back out the following day and blocked off the entry point and took care of the squirrel and trap. Couple of days later and no more attic activity of any sort. He did a wonderful job sealing off the prior entry point to make sure we won't have new guests trying to make a home in the attic. It's rare these days to get great service, quality work, and the pricing not be astronomical. Paul was fast to respond, easy to contact, and provided great service with an easygoing attitude. He didn't try to make me feel dumb about not knowing as much as he does. He actually wanted to help me solve my problem and not rob me in the process. I can't speak for any other similar companies in the area, but I would 100% suggest AWR to anyone with critter issues.

Moved to Locust Grove recently and been shammed more than once already, but not by these guys. Paul…read morecame out immediately after I called and found some dead squirrels in my attic, which he removed. He then gave a detailed breakdown of what we MIGHT want to consider in the future and made great suggestions. He stressed that these things did not HAVE to be done immediately or at all if we didn't want to and never tried to scam or rush us. Since he was willing to deal with stuff I wouldn't want to do, I offered him a tip, which he refused. Honest, friendly, direct and no B.S. - I will definitely call on him anytime in the future as needed. Give him your business - we need a lot more people like him!

Great experience! Quick responses by text and call. Perfect communication at all steps of the…read moreprocess. We had some critter chewing through our attic into our home and Dustin at Virginia Wildlife Control talked us through likely culprits. He outlined a plan to remove this squirrel, repair the damage, and prevent further animals from entering, while being very transparent on pricing. All around highly recommend.

At the beginning of May, Dustin came out and did good preventative work, but couldn't remove a…read morestarling nest from my vents because it was a little too far back. He said he would come today, May 20th, to do a starling stopper and clear everything out. He also said he would contact me the evening beforehand to confirm a time. I contacted him May 16th to see if he could come earlier because I have bugs dropping out of the vent due to the starling nest: No response. I contacted him again on May 19th to be sure he was coming again the next day, because the situation is extremely bad: No response. It is the end of the day on May 20th, and he did not show up. He did not attempt to get back to me in anyway. I prepaid for a (small) portion of what should have been today's fix, and I now have a full blown bird mite infestation instead.

Didn't realize we were signed up to a 2 year contract at $60 a month. Thought it was $60 per visit…read moreevery 3 months. That's quite a difference. Got charged $450 when we cancelled, just one visit in. No wonder they have an F rating on BBB.

From the owner: Services We Offer: Residential & Commercial Pest Control…read moreTermite Inspections Wildlife Exclusion Rodent Control Eco-Friendly Pest Solutions Call us at (540) 963-1001 info@theenviroguard.com

Guys stopped to help me out after the snow. They plowed back the snow pile so I could get my car…read moreout. Good guys!

Horrible customer service and terrible service that was not thorough at all. If I could give the…read morecompany zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate! And do not lie and say you were not given access to the interior of the house (like you did in your response to me on Google). If you would've called me back or responded to my emails - had a conversion about any of this you would have heard the truth. Review our invoice that states exactly what we said no to - upcharges your technician tried to sell us for exterior gates around the vents. This is exactly why your customer service is horrible. You as the owner weren't even respectful enough to respond and let me know hey this is what my technician told me but what actually happened? Again, absolutely horrible - all around hands down despicable service and an even more terrible leader who would rather hide behind a computer and lie on the internet than face the truth!

DO NOT trust this company for bird exclusion services…read more We paid $350 after their technician showed us video of birds actively flying in and out of our house. Another crew later came out, claimed there were "no birds, just twigs," sanitized the area, installed a metal cover, and left. Now there are flies surrounding the covering, birds trying to get back inside, and we can still hear chirping and movement in the wall/vent area. Instead of fixing the issue, it seems they trapped live birds inside our home while creating an even bigger sanitation problem. Terrible communication, conflicting explanations, and a complete waste of money. Absolutely unacceptable.

We had bats the previous year in an old building on our property. We had a different company out…read morewho placed tarps and a couple of entry points and barely looked in the attic space. This year we had bats in the siding of the house. After making repairs ended up with a couple in the house. Called the first company and they said they couldn't make it for a couple of days. Called another company and couldn't come out for 2 weeks. Summit came out the next day and ensured we had animal control get the bats that were in the living space. They had a much better plan than the first company and did a through inspection. They gave us peace of mind.

This is for the Ruther Glen, Virginia branch, Not Maine…read more Signed an annual/quarterly pest control contract for my new home in Virginia. First treatment was fine. Called for a re-visit in June for an ant problem in the kitchen. While the technician was re-treating, he asked if I'd paid -- which isn't his job, and put him in an awkward position. I called the office to flag this as inappropriate; the office staff suggested I just pay the technician anyway since "he's there." I declined and asked to be invoiced properly like every other service company does. I then called the president directly to raise the concern. Instead of addressing it, he canceled my contract on the spot, telling me it's "industry standard" to have technicians collect payment in person. I'd never been sent an invoice the entire time I was a customer, and now suddenly the field tech is the one asking for payment? Completely unprofessional. I simply asked that a billing practice be handled properly, and got my contract canceled by the president himself for raising a reasonable concern. Honestly, the reason for the re-treatment -- one day later, the ants are already back. Between the billing issue and the treatment not even working, I'm not confident this is a company worth being with long term.

I needed some termite prevention and wanted to know about pest control. My realtor recommended…read morePestnow, so I added them on my list to reach out to. After some research with other companies, they were the best value. So far, they've been great! They've only had to spray in the house once (so far), and I've had 2 quarterly pest treatments as of today. After the first spray I did notice creatures on the outside framing -- but they happily came back and treated it again per the agreement. Great customer service, and always on time.

I had the most annoying squirrel problems the last year or so. They would hop on my roof from a…read moreneighbor's tree and found their way into my attic from an opening they made up there. The last straw was when they started to scratch through the drywall in my bedroom ceiling. After calling several pest control people, they could not find how the squirrels were getting up there. But when I finally found Burt, I knew I was talking to someone who knew what he was doing and specialized in dealing with these types of problems. Burt found all the potential areas where the squirrels were getting in, set traps, caught them all (3 little f'ers), and patched all the areas after a week of monitoring for more. And he's a super nice guy too, couldn't recommend him more!

Burt was great to work with! Very responsive, understanding, and worked with my schedule to make a…read morevisit to my home. He was very thorough and answered all of my questions. I'm definitely keeping his information handy for the future and will be recommending him to others.

Fantastic customer service, timeliness, scheduling, and just genuine care and compassion for their…read morecustomers. So happy I found them!

MJ did a thorough job with our inspection, communicated everything clearly, and heard our concerns…read more We really appreciate the great service and highly recommend her!