Guys stopped to help me out after the snow. They plowed back the snow pile so I could get my car…read moreout. Good guys!

Horrible customer service and terrible service that was not thorough at all. If I could give the…read morecompany zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate! And do not lie and say you were not given access to the interior of the house (like you did in your response to me on Google). If you would've called me back or responded to my emails - had a conversion about any of this you would have heard the truth. Review our invoice that states exactly what we said no to - upcharges your technician tried to sell us for exterior gates around the vents. This is exactly why your customer service is horrible. You as the owner weren't even respectful enough to respond and let me know hey this is what my technician told me but what actually happened? Again, absolutely horrible - all around hands down despicable service and an even more terrible leader who would rather hide behind a computer and lie on the internet than face the truth!

Always fast and fix the problem right the first time. Great communication and fair prices.read more

Awesome service, excellent company. We had an issue after hours and he was right here. Would…read morerecommend him for all your pest needs

TLDR: Orkin lies. Go local instead. They tried scamming me for more money, and refused to refund me…read moreafter they failed to do what they promised. Long Review: Stay away from this company. I've worked in real estate and called for estimates from exterminators in several states, Orkin has brought me the worst experience I've ever had. I inquired about a mouse issue, the person on the phone was pressuring me to buy quickly as possible. He offered a discount that would go away if I hung up. This is a slimy sales tactic and I should've stopped there. Because the service they gave me was a blatant lie from what I was promised on the telephone. After being pressured to not inquire with other companies, I decided to let Orkin inspect my home for pests. I was promised mouse traps and the enclosure of holes for the rats so they wouldn't re-enter. Visiting my house, they REFUSED TO CLOSE THE HOLES, and told me that it was worst for the infestation if they closed them. They said specifically that closing the holes would "rile and trap the rats indoors." Later I contacted another company, and they told me there would be nothing wrong with closing these gaps. And they even looked confused to suggest that closing holes could make a rat infestation worse. So Orkin not only failed to provide the service that was promised, THEY ALSO LIED by saying that closing the gaps was worst for my house. When Orkin inspected my house, they explained to me that rats were entering through the roof and living in my attic, and I needed to fumigate my home to get rid of them. I am now convinced that Orkin only said this to charge me more for a service that was completely unnecessary. Orkin said the cost would be upward to SEVEN THOUSAND DOLLARS. I'm extremely happy I didn't pay for this. The other company explained to me that fumigating my home was unnecessary and it was unlikely rats were entering through the roof. Instead, this second company completed the service that Orkin refused to provide, and they filled the gaps, window cracks, and holes with wire meshes. This was something that was promised by Orkin that they didn't provide. And unlike Orkin, the new company I called had no issue of me contacting other exterminators in the area, and were much more courteous than the Orkin inspector who insisted that there was nothing they could do to stop the rats. Not only was this second company not charging me for any of the extra work, but they behaved very cordially while encouraging me to inquire others in case their work wasn't enough. Orkin made me feel like their services were the only option, with a sense of emergency to pay them for extra services as quickly as possible. This is a very dishonest sales tactic, and made me unnecessarily stress in the process of buying a new home for my family. When I decided to call back for a refund, which I felt was justified since Orkin didn't close the gaps like they promised me they would, they refused. Not only did they refuse, but they had the audacity to say that closing gaps wasn't in their services for the initial inspection. Even though that was the primary service promised for their first visit. It was the whole reason I called them out, and they wouldn't even give me a refund for their failure to provide what they promised. I'm very upset with Orkin, and am going to let everyone I know not to use their services because of the blatant disrespect I've felt throughout this entire process. I don't want to cause any issues by naming the better company that I've picked instead. I will just say that I recommend for everyone to look for a local exterminator company instead of Orkin.

I scheduled an apt and had a technician come out. He stated he would need to come back with another…read moretechnician as he had come alone. So scheduled with him to come back in 2 days. No one ever showed up or called. I called Orkin and was told someone would look into it and call me back. That was a week ago and no call. Awful customer service!!! Don't bother with them - they'll never show up.

terrible- my contract was up after a1 year service contract that was an every other month service…read morewhich ended in August 2023- got a bill for $66.00 in mail- Employee & Supervisor stated cancellation was on back of original contract- that is a seedy and unseemly way to conduct business- NO renewal email or text or letter NOTICE- just bill - actually disgusting-- that's a grift- wish I had never done business with this co- Note: I have never written a bad review in my recollection but this warranted such a review

I needed to get a termite inspection done for a home refinance and when I called, I was greeted…read morewith politeness and a shared sense of urgency to get it completed quickly. Chris came out less than 24 hours later and was friendly, efficient, and knowledgeable. Fast and frie customer service!

avoid this branch! lies, late, no phone calls, poor work. Work never finished. Attempt to deceive…read morecompleted work, beware!

We had four companies out to our home to inspect for termite damage and Orkin was one of them…read more Jonathan from Orkin was the last of the four that came out to inspect. I can't tell you about their offers as we never received them. He may have done a good inspection but he seemed more interested about buying his new truck than doing a thorough inspection. We never received any proposals from him regarding service. Don't recommend.

Permatreat has given us excellent service through the years. They come often during the year to…read morecheck for pest control and we know we can count on them. On one of these checks we mentioned that we were going to install gutter guards and they let us know they could do that too. So yesterday they installed our new gutter guards. Thanks to Jason and Richard for the professional service, honesty and detail in doing the job right !!

This company is a franchise of Orkin. I am giving one star because it was easy to schedule an…read moreappointment and the person was nice on the phone. Like other reviewers, I took the day off work only to have them no-show. I called a few hours after the window and left a voicemail. After three days of not having my call returned, I called corporate Orkin. They expressed that when companies buy into the franchise and rebrand it (like PermaTreat) - it causes a host of problems. Call Orkin in Fredericksburg. They show up as promised, and return phone calls...you know, the baseline that is expected when running a business.