Let me tell you, they are just great! I do not live in the area anymore, but needed service this…read moreweekend while visiting. I called on a Friday afternoon, explained my situation - Chris in the Service Dept. said drop it off Friday night - and at 10:30am Saturday I am already back in my truck. I didn't need much work, but I am still marveled that they took care of my needs so quickly. I have been a Hondru Ford Customer for 15yrs - even though I have lived in southern VA for the last 10yrs. When I needed a new truck they helped me out and even shipped it down to my front door. I obviously don't get to use the service often, but you better believe that if I still lived here I would use them for everything. They go above and beyond to accommodate and the treat you like a real person when discussing your needs and maybe the things that they see on the horizon as far as service.

contacted Jon Hershey via internet on a car listed on their website. made a very specific offer. he…read moresaid he could not meet those terms and I let it go at that. 2 weeks later I made the same offer again. this time he asked for trade-in details, photos, and sent me a credit application implying he was now receptive to the offer. when asked to honor those terms he upped the price 2000.00 dollars! Stay clear of this guy and this place if they will hire and pay for this type of employee they will stoop to lord knows what Now I know what they will stoop to. Val Conte calls me and identifies himself as the director of Hondru. He asks me what the problem is, and as I begin to tell him he cuts me off mid sentence so often that I had to tell him to STOP. I explained his employee began a negotiation and then turned to a manipulative lie to get me to the desk. (The term 'GET THEM TO THE DESK.' Is a hack salesmans tool to move you to a decision where the deck is in the favor of the Dealership. They use urgency, emotion, time spent, and fawning concern to manipulate you into making a foolhardy decision.) I asked him directly if the deal his employee had agreed to was within his power and he immediately talked over me. "No one is going to win if you are not going to be reasonable." Was his attempt at bringing me back to the negotiation. His only reason for the call was to get this review removed. The car I was interested in is rather rare. And that was the only reason I began talking to the sales people at Hondru. I and my family have been in all facets of the car business since the 1930's and we can all call Tom Freysinger, John Sutliff, Gary Lawrence, and Danny Sunderland friends of many years. I suggest you look those 4 up as dealership owners and representatives of fair and honest car dealers.

They painted my car the wrong color. Yes, literally, the wrong color. I was having maintenance done…read moreat a dealership down the road after the paint job, and the dealership called to tell me that my front and rear bumpers were painted black instead of the metallic graphite they were supposed to be. When confronted, Faulkner Collision told me that they "just forgot the sparkles." Yeah, that's not the way it works. I would have had more respect if they -- the manager included -- just admitted they screwed up. Nope. Go somewhere else.

We hit a deer on November 30, 2018. We called the insurance company and decided to take our car to…read moreFaulkner for repair. I can't say enough good things. We got email updates as repairs were done on our car. Initially we were told the car would be finished on January 4, 2019. But we got a phone call and we were able to pick it up on December 28, 2018. We had a rental car the whole time the car was being fixed and when we picked up our car we didn't even have to return the rental car to Enterprise, Faulkner took care of it. Brandon was great to work with. We had $10,000 worth of damage but only had to pay $250 deductible. I was very pleased with the work and customer service. Our Honda looks brand new!

Brought my Class A RV in for dewinterization and state inspection on a Sunday (my appointment…read morewasn't until Tuesday). On Thursday I called and got some excuses on why they did not have it completed. I was told it would be done on Friday. Friday afternoon rolled around and I called again only to be told that they ordered the wrong rotors for the RV and it would be done Monday. Guess what folks?!?! Another excuse on Monday led until Tuesday. Tuesday afternoon I called and I was told that they will stay late to get it done. I show up Tuesday evening to pick it up only to find that my house batteries are completely drained and the steps to the coach are stuck halfway out!! Of course I get more excuses that they looked over the whole RV and they must have overlooked it?? How can you overlook the steps hanging halfway out?? When I get the RV home I find that is not accepting shore power either! These guys truly suck at RV service. In two days I was planning a trip with my family in the RV and now we may have to cancel the trip due to these issues. Not happy at all. Thanks Pin Oak for ruining my week and possibly my family vacation! You Lost A Great Customer, Matt S.

Thank you Pinoak! Your team has been friendly and professional each time we have brought our…read morevehicles to you. Your technicians have skillfully repaired our vehicles, and you have been excellent at communicating with me so I always know what is going on. I can also count on solid advice and know that I can trust you to give me the best value available. As a single woman, this is very important to me.

Thankfully, another motorist advised me that my brake lights were not functioning. Another shop…read morehad quoted me about $50 to change the bulb; at Shumakers today I paid under $14. I had asked which would be the best time to arrive there for this job when making the arrangements, so my bulb was replaced within 20 minutes of my arrival. [ I have at last learned that when my directional signal operates at a very fast, abnormal pace, it means that it's time to change a bulb. Mine is a 2001 Buick LeSabre.]

I take my pickup here and they have great service and thier work is very good I needed new…read moremanifolds and a brake job that another shop screwed up they did both these at a very reasonable price

The owner was honest and a man of his word. I had an engine replaced. A lot could have gone wrong…read morebut nothing did. Would not hesitate to go there again.

BUYER BEWARE! Called before going for some used parts for my car. Said they had those parts and…read morequoted me very fair price, but, it turned out to be a "bait and switch". I drove the whole way there and the owner tries to sell me new parts and the price was 6 times higher than originally quoted. Sleazy.

Friendly honest service done properly and without problems. Quality staff that doesn't try to…read moreupsell you

I bought a used Nissan Roque. After taking it home the following day the breaks were squeaking. I…read moregave it a few days to make sure it wasn't brake dust. I call them since they gave me a 30 day warranty. Let me tell you something the did not find no squeaking the stated the breaks were good enough to pass inspection. So I squeak myself out of there. My husband took and check the brakes and the rotors needed to be replace. So my advice if it ain't a brand new BMW don't buy any thing used

Highly recommend Thru It All. Very professional and do great work. Not to mention they even do a…read morebasic detail to the vehicle before returning it. So far they haven't disappointed all that I send there.

exceptional service, prompt, great communications about progress and completion date, mine was 3…read moreday early.

Years of trusted work. Today I had to make a decision on whether to sink another 1k into a 28 year…read moreold car that I and with some help here maintained. Tom understands my decision to move on and replace the Malibu. Thanks for being there.

Service is amazing! Wanted to make an appt and they offered to do it that same day and had it back…read moreby 4:00!