Bauman medical was a life changer. I'm really happy with my new look, and you can see more if you search "nalts" and "bauman" on YouTube. I researched significantly, and Alan Bauman consistently came up as the best hair transplant surgeon in the US. Any questions shoot me a note at kevin nalty at gmail. read more

Kim and company were first class in their approach. Professional, thorough and great attention to detail.

If I could give 100 stars to Dr. Bauman and his team I would. I don't usually do reviews unless the service is phenomenal and warrants a 5 star review. To give some background, I had interviewed and seen at least 1/2 a dozen top hair transplant specialists across both Europe and the US and not one I felt matched the expertise of Dr. Bauman. Some may think the consultation fee is high but if you are serious about getting this procedure, know that he is worth every penny and it will go towards the procedure anyway. There are ALOT of doctors doing this procedure and I saw quit a few nightmares. The other area that I feel Dr. B and his team excel in is the service they provide. This place is extremely well run and professional with an extraordinary team of people to help you through every step of the process. On the morning of the procedure you obviously feel a bit vulnerable and anxious but Dr. B and the team were so good at making sure I was comfortable and I felt taken care of every step of the way. I remember thinking after the procedure how grateful I felt that I had made the right decision to choose Dr. B for this procedure. I'm only 6 months out and already my results are amazing. You will not be disappointed with Dr. B and his team, they are top notch! read more

Bauman showed up for maybe 10 minutes of an extremely expensive and painful 3 hour procedure. He Was disrespectful to his nurses because the anesthestic had not taken effect. His technique was rough and rushed. The nurses/assistants performed 90%. He didn't do the consult, the procedure or the follow-up. Complete waste of $$$ and time. Clearly spends most of his time promoting not practicing. read more

I just had a consult at Bauman medical for my hair loss. It was an amazing experience. I have been putting this off for a long time and was nervous about process. After meeting with dr. Bauman we came up with a wonderful plan that works for me. I recommend Bauman Medical for anyone in their hair loss journey! read more

I regret going to Bauman. He and his management team left me with the greedy impression. Dr. Bauman's procedure came out nothing like we spoke about. It's been a while and his technique has created more damages for trauma to my natural hairs. I wouldn't recommend him to anyone. Find someone who will actually care about the impact on their technique rather just making his coin. read more

Bauman charges $500.00 for a virtual phone consultation. That is laughable and crazy. Most talented surgeons I've met with for hair restoration do not charge a consultation fee, let alone one that is $500.00. The receptionist then informed me that I could use the money as a credit toward a laser cap if I didn't go through with using him for the surgery. Ummmm....no thank you! read more

Bauman Medical Group is a private practice dedicated exclusively to the specialty of hair restoration via hair transplant procedures. Every patient is assured the highest level of safety, personalized care and attention in a private spa-like setting. They are committed to setting the standard with the holistic, results-oriented approach to hair restoration that Dr. Alan Bauman continues to pioneer and advocate. Dr. Bauman offers the most effective treatments for stopping hair loss and/or restoring your own living and growing hair. I first visited Dr Bauman way back in 2003 and as much as I would like to deny I had any surgery, I had had two transplants over two years and had fantastic results. I don't recall how may EFUs there were, but it was a lot and made a dramatic difference in my appearance as my hair looks 100% natural and in the past 12 years, nobody can tell the difference. read more

I had a scalp treatment with Kim and Blanca at Salon B. My scalp feels great, and my hair looks great afterwards. They are both very nice and the experience is relaxing and enjoyable. Highly recommend! read more

I was also botched by Bauman. He butchered the back of my head with large linear scars from multiple strip procedures. I paid him to improve my appearance and he left me scarred for life. read more

If there was a ZERO option it would certainly apply here. This is my first bad review for anything, EVER, and it will be brief because I am extremely busy - but grab your wallet AND your head and run for your life. DR BAUMAN IS A CROOK AND A CHARLATAN!!! He is a snake oil salesman and I am amazed he still even has a medical license. He did his disastrous "eyelash transplant" on me and I am now on my THIRD surgery and have spent a fortune to correct the nightmare he caused to my previously very healthy eyes and eyelashes. The so-called hair replacement he did at the same time on my head due to loss from an iron deficiency grew in and then FELL OUT permanently 6 months later. And it is not new hair loss because I can tell where he added the graphs from the before and after pictures. And to add to the fun; for some insane reason he tried to make a widow's peak (I've never had a widow's peak nor wanted one.) and all of the hair fell out from the hairline over it, so I now have about 20 long hairs (which I have to shave) growing out of the top of my forehead like a freak. He offered to "correct" my eyelash debacle with more surgery but I would not let this man touch me with a 10 foot pole! Every doctor that I saw for a consultation would immediately say "WHO DID THIS TO YOU!!!" One doctor was so incredulous that he even had his partner's come in to have a look. They were horrified. And Dr Bauman don't you dare even try to respond to this. You know who I am and as you have already heard from my attorney know it is not in your best interest. And people... all of his BS responses are written by HIS PUBLICIST. I ask you...why does a reputable physician need an effin publicist...?!! It's rhetorical... Dr. Bauman is a complete fraud. STAY AWAY!!! read more

I just had a 1500 graft procedure done @ Baumann Medical. I came here because they are 'the best' according to some of the staff members, mainly Melanie who I liked. I feel Dr. Baumann comes across as professorial, though I am not sold on the methods of hair preservation. I would prefer to attend some of Dr. Baumann's conferences to hear a consensus as to what works, and at the best price! Dr. Baumann, I would be happy for an invite! During my procedure: I came in the morning around 7:30am. Dr. Baumann draws a line where the grafts will be inserted and a line from which they will be extracted (through FUE). He makes the incisions the technicians will be inserting the grafts. The extraction procedure is done entirely by 'technicians.' Felipe was great and conversational. Some of the other technicians say little or nothing (not a great bedside manner, I expect more from the best). During the insertion of the grafts a women on my right was laughing hysterically and very loud during the playing of 'Coming to America' movie. So loud and shaking over and over again that I asked if she was okay!? - Not professional at all...it made me question whether she was high or drunk. The doctor became offended and dismissed my claims a couple weeks later. He initially (Bauman) stated that he had a video of every procedure and he would review it, but later backtracked and said it likely no longer existed anymore (2 weeks later). I encouraged him to watch the video to see what I was talking about! I have had hair procedures before (FUT) 12 years ago in a small city, and this doc and his staff was MUCH more professional and he performed the entire surgery! When I came in the next day after the surgery, Christina was trying to explain to me how to care for the donor site and grafts but some of the other staff (Briana and a friend) were talking and laughing so loud, we were both distracted and could not concentrate! Briana blamed Christina for not talking loud enough. What a disaster. When I cam for my 2 week checkup, my chart was lost for a half hour and I had to text Bauman in Italy to get staff to come to the front desk to check me in. Again, a total disaster, what I am paying for? From my understanding, and I have done my research, Bauman is a trend follower. He follows trends in treatment before they have had anything but minimum preliminary support in research. Case in point, PRP (platelet rich plasma) Therapy has some studies which show little or no positive results (Cindy Gasnier, 2015). Dr. Bauman is 90% self-promotion and aggrandizing (10% medical specialist). Today, you pay $15,000 for him to poke a few holes in your skin, draw a couple of lines (what an artist!) and let the drunk techs down your grafts in solution before they try to stick them in. I am hopeful but skeptical for any kind of results similar to what I received 12 years ago from a no-name doctor in North Carolina. FYI, Dr. Baumann is supposed to extract the grafts from my understanding (as a doctor of medicine). Future patients, make sure he does this. He did not do this with me... read more

Visited Dr. Baumans office to discuss hair thinning concerns due to prior iron deficiency. The receptionist who was talking to someone else did not greet or acknowledge me for 15 to 20 minutes. Once I was taken to a room Baumans patient coordinator greeted me warmly although by the wrong name (twice) and listened to my history and concerns. After Bauman finished his photo shoot that was taking place he came in and greeted me.. He was friendly but soon I realized it was just part of his sales pitch persona. He asked me if I had tried a popular topical solution and when I said no and gave my reasons he gave me a sharp " I thought you wanted to resolve your hair issue". I explained that I did, I was simply expressing why I hadn't tried it. I was put off by how he went from overly nice to snappy. Next he stood up like he was giving a sales presentation to tell me about the plan he wanted to put me on. $3000 laser cap and $242 ninety day topical solution. I asked him about scalp redness I had which he didn't have any opinion of the cause and quickly got back on course of his sales presentation. I advised him I had seen Antonella Tosti who is a renowned hair loss expert and he dismissed her as a researcher not a treatment doctor. In my opinion, Bauman comes off as disingenuous and like a luxury car salesman. I wasn't impressed. Don't believe the hype. Bauman may be a good place to start but if you've done the research on hair loss or thinning you will see through the smoke and mirrors. Alternatively, I would highly recommend Dr. Gerardo Valdes. In Pembroke Pines Florida. The consultation is free and the doctor spent an hour with me. He was genuine and I felt very honest. Good Luck to you all ....hair issues suck. ....but at least finding a doctor that cares about the patient at least as much as he does about money or celebrity makes it easier to deal with. read more

My son evan 12 yrs old had alopecia on the right side of his temple and his left eyebrow dr alan j bauman located in boca raton south florida offered to do hair transplants for him pro bono the dr and his staff were very warm and friendly and made evan myself and mom feel very welcome! This was truly an incredible experience and we are grateful! read more

Bauman Medical Group - Hair Loss Centers Near Me - Boca Raton, Florida

My name is Carl Counts. My experience with alan bauman was terrible!!! I was very misled by bauman's appearances on TV and magazines. His public relations dept is good but his surgical skills suck!!! I had 3 surgeries with alan bauman with ZERO results and 2 HORRIFIC SCARS!!!! Please o please dont go to bauman the butcher!! Also dont be misled by his fake testimonials and advertising!! He also photo shops before and after pics to mislead uninformed patients. If you decide to do a consult with bauman ask him where he got his training as a hairtransplant surgeon. Also be sure to ask him if he will refund your surgery if you have no new hair afterwards. Then watch him dance around the question. bauman also uses many different things to con and drain patients dry of money. He encourages patients to buy his meds, then charges double what you could get the same meds at any pharmacy. He also charges patients to use his laser therapy that does NOTHING to help with your hair. His laser machines only go to help line his pocket. Regardless of what smooth talking bauman says laser does nothing for hair restoration!! bauman also has his patients sign several waivers before the surgery to protect him when nothing grows and you are severly scarred afterwards like me!! He also has many hairtransplant websites on his payroll so be careful. You will find moderators of hairtransplant websites defending him because he pays them to do so. Anyone considering a transplant with alan bauman please o please contact me ASAP carlcountsmiami@yahoo.com 786 975 3258 please look at the link below to see the destruction bauman the butcher did to my head. http://www.flickr.com/photos/51211721@N03/ I want to add that I have NO mental problems. bauman the butcher likes to tell people I have psychiatric problems to discredit me. It has been brought to my attention many times that he tells potential patients this LIE when they question him about my review of him. PLEASE O PLEASE do NOT let that butcher near your head and do NOT believe his lies! He needs a publicist because he is a terrible doctor! Look at this video of what he did to me https://www.youtube.com/watch?v=4YEoRDiA61Y He also lies and tells people that another doctor did that to me which is a big FAT LIE!! Furthermore, when you see NO results from your surgery he will tell you to wait for up to 2 years for full results. That way the statutes of limitation have expired for you to sue him! read more

I went to Dr. Bauman in Nov. 2009 and got 3,378 grafts over two days with the FUE NeoGraft method. (Each follicle is removed individually from the donor area instead of cutting out a large "donor strip.") From start to finish I felt my procedure and his professionalism were absolutely top notch, and my grafts have grown in beautifully. He told me at the time I might want to come back later for a touch-up because we brought my front hairline down on my forehead, and so I did return for another 1000+ grafts in Aug. 2010. I've gotten nothing but compliments about how natural my hairline looks (no one knows I had hair transplants unless I tell them), and I would not hesitate to recommend Dr. Bauman to anyone. And I highly recommend the NeoGraft; it was surprisingly pain-free and the recovery was quick & easy. (And it left no lateral scar on the back of the head like the traditional "donor strip" method.) FYI, I found Dr. Bauman through my friend Kevin Nalty, who is also thrilled with the results of his FUE transplant. We both made videos about our experiences with Dr. Bauman for our YouTube channels (Kevin's channel is nalts and my channel is mediocrefilms). I have nothing but high praise for Dr. Bauman and his staff! read more

As a physician I know a bit about procedures and can tell who is knowledgeable and also technically gifted. I can't say enough about Dr B, his staff and office. The staff is friendly, the equipment is top of line/cutting edge, and Dr B Is one of the best hair experts in the world. If you are looking for hair restoration look no further! read more

I went to Bauman medical group after losing 50% of my hair due to COVID and stress. His PA explained that PRP treatment would promote hair growth. I met Dr Bauman for 10 minutes who told me very arrogantly that he doesn't perform the treatment his PA does. He was rude and unsympathetic and unprofessional. No one mentioned to that the PRP treatment would cause more hair shedding. The PA did not tell me the numbing injections would cause my heart to race. In conclusion I would not recommend Bauman Medical. There are numerous dermatologists that perform PRP. read more

I've had three hair transplants with Doctor Bauman and he's the leading hair restoration surgeon in America. There's a reason he's all over the media- because he's using the most advanced techniques and he combines artistry and technology to transform his patients. He's also a great guy and his practice is a pleasure to visit. No pain. Lots of smiles. Relaxing experience. Beautiful office. White glove service. Most importantly, I look younger and feel great. :) read more

***BE VERY AWARE*** I was very skeptical before finally pulling the trigger with Dr. Bauman. It took me 3 years to get the surgery after my initial consultation with him. He prices the surgery on a "per graft" basis, but do not let that fool you. Before my surgery, he told me that I would need between 4800-5000 total grafts to achieve a full head of hair. He sold me at a "very special discounted rate" of 20k for 4300 grafts. It has been almost 2 years now, and I would need another full 2 day procedure to achieve what I supposedly got from the first round. I am currently no where near a full head of hair. He totally mislead me and convinced me that I would have a full head of hair (or very close to it) with my supposed 4300 grafts. The truth is, there is physically no way for you to know exactly how many grafts he is actually giving you. You just have to take his word for it. Yes, you read correctly. He charges you per graft, but there is physically no way for you to know exactly how many grafts you actually get. YOU HAVE TO TAKE HIS WORD FOR IT. His whole operation is smoke and mirrors for them to upsell their products and services. part of my "very special discounted rate" came with a laser therapy cap that they tell you is 3k dollars. Perfect example of them marking up costs of 1000%. Those same laser caps are on amazon for 300-500 and they tell you that they are doing you a favor by providing a value of 3k. Just a slick marketing tactic to justify the tens of thousands of dollars you are spending for a procedure that should really cost between 3-5k at most. Now for the actual review of the surgery. During the consultations leading up to the surgery, you are always meeting with Dr. Bauman, and he makes you feel like you are paying a premium for getting a surgery performed by Dr. Bauman. Couldn't be farther from the truth. I spent more time talking with him before the surgery, then I did of him actually performing the surgery. Keep in mind that my surgery was for a full 2 days. DO NOT BE FOOLED, his techs literally do all the work. The only time you even see Dr. Bauman is right in the beginning as he numbs your skull and makes the incisions on your head of where they are going to put in the harvested grafts. That whole process takes about 10 minutes total, then the surgical techs come in and do everything else. Literally everything. The only other time you see Dr. Bauman is when its time to wrap your head (the techs even do that) and he looks at the work the surgical techs did (again, maybe 30 seconds of interaction) and sends you on your way. The next morning is the same thing, maybe a total of 2-3 minutes with Dr. Bauman, then the surgical techs do everything else. I have nothing bad to say about the real workers, they were all very pleasant and did a great job with the work that they did. I do not have any scars and I definitely have a lot more hair than I originally did. But I was definitely mislead and I genuinely feel like I was cheated of my hard earned money. The fancy office and new equipment that you see is again smoke and mirrors. Everything that was done with my surgery was done by hand by the surgical techs. That same surgery could have been performed in a warehouse, there was nothing special about it at all. Just very time consuming for the people that actually do the work. After a year went by (Dr. Bauman tells you it takes a full year to see the full results), I obviously was not satisfied with my results (I wanted a full head a hair or really close to it), and reached back out to Dr. Bauman to see what he can do for me. After doing extensive research with the knowledge that I now had of the real operation, I looked up the average salary of very experienced surgical techs and calculated all the costs including the time of Dr. Bauman and asked if they can do another 2 days of surgery for 5k. After calculating all the costs and factoring the overtime of the surgical techs, Dr. Bauman would still bring in a profit off this 5k offer that I made. He had Olja contact me (which by the way, she is a nightmare to deal with post operation. She NEVER returned any of my voicemails, text messages or emails), and said that Dr. Bauman has agreed to the 5k, but I would have to do it during their slow period. I am local to South Florida, so I agreed. This was back in January 2019, it is now June. Since I never got a phone call from them, I called last week to follow up (had to reach out to Dr. Bauman directly because of course Olja never calls/emails you back) and now they don't remember the conversation and they said they would never have agreed to it. So now, I have wasted 5 months and am out 20k. There is absolutely nothing special about The Bauman Medical Group. You can get this same surgery for a fraction of the cost many other places. Don't be sold on his "experience" and fancy office. If you got the impression of a used car salesman, you instincts are right. There is 0 liability on his promises read more

I had excellent results with Dr Bauman. I had lost a bunch of hair in the back of my head. I could have had a shot to stimulate hair growth, but I decided on the cap and drops. I Was not diligent at first, but when I was my hair started to return. I used the drops all over my head and the texture of my hair totally changed. It strengthened my hair,, no split ends,,my hair is thicker and more than I have ever had. I started last September and I continue to use the drops and cap. I had gone to 2 top doctors in NYC and neither suggested this method. I also considered eyebrow replacement, and and I wasn't happy with the NY doctors or Dr Bauman. I didn't want to be awake when it was done, and only one dr in NY said I could be asleep. But I had to draw what I wanted my eyebrows to look like before surgery.. not for me.. read more

One star cause you can't get simple pricing for a procedure without paying 100$. It's real simple.. how much per graft for the FUE procedure? What's the big secret? Are you competitive with pricing or not? If I new the price, I'd be more than happy to spend the $100 to spend on a consultation with the Dr. Every other Dr. in the world will give you pricing for a procedure before you book, but not this guy.. $100 to figure out if he overpriced or not. Seems like a easy way to lose $100 to me. No thanks, there's plenty of other highly qualified physicians who will be upfront with you from day 1. read more

Was charged for 3k grafts. I actually received just over half that many per the collaborative consultation of 3 other Hair Restoration surgeons. I saw Dr. Bauman for a total of 20 minutes in the two days I was there. Really!? Anytime I had a concern during follow ups, he just told me exactly what I wanted to hear.......everytime. Never really got a straight answer. read more

It has been a few days since my hair transplant by Dr. Alan Bauman and am thoroughly impressed by their professionalism and attention to detail! After years of managing my androgenic alopecia (male pattern baldness) with non-surgical treatments I decided to proceed with a hair transplant. Dr. Bauman is the best in his field and has numerous years of experience. We initially had a virtual consultation over phone since we live in California. Once we were committed then his staff arranged everything else from the two day hotel stay to private transportation with ease. The initial day was long but worth the time. After consultation with Dr Bauman and pictures, he discussed the treatment areas and procedure along with me and my wife. His artistry left me with a natural appearing hairline that I believe will look amazing once all the healing is done. His assistants also have extensive experience working with him for more than a decade. I am confident that I made the right decision and am excited to see the results in a few months and I don't have to worry about going bald anymore! Definitely worth the trip and investment!!! read more

Thanks to Dr.Bauman, now I can be proud, and happy to let my hair down. 4 months ago, I was very unhappy with my hairline and my temples. Whenever I put my hair up, I could see my hair getting thinner every day. I heard about Dr.Bauman through a friend, that had a great experience, so I gave it a shot and came in. OH MY GOD, I'm so glad that I did, 4 months later, I have more hair than I ever had since I was a little girl. I love all of his employees because they are VERY nice and helpful. They answer all of your questions and concerns that you may have. I definitely recommend him to all my friends. read more

Paid 250$ for consultation was big mistake , before the appt they text and email to remind u other wise they'll charge but after the appt they never care to check if you were satisfied or if you have any question it's all about money , the office was very empty from patient I was the only one there felt so weird , when u see one of the staff with very thin hair and needs help 10 times more than I do that doesn't give good sign , employee should present the place they work for . The price he gave me for my case was ridiculous read more

Dr Bauman answered all my questions and made recommendations with out being sales oriented I had lost my hair to chemo and hair extensions I was loosing more hair every time I am glad I went to see Dr B I get complimented on my curls now read more

Dr. Bauman is truly wonderful at what he does, and I'm absolutely astonished with the results I have had since my Eyelash Transplant in March of 2015. I have amazing, full, LONG beautiful eyelashes! I have tried eyelash growth serums (Latisse, Idol Lash, LiLash, and Jan Marini) after I destroyed my eyelashes with false ones, and none of those got me to the full results that I had wanted. I had a consultation over the phone with Dr. Bauman, because at the time I was very far from the location of their office. I sent photos over email beforehand, and filled out paperwork over email as well. Right after my surgery I instantly had long lashes, but they do shed then re-grow back (which is expected). Not all had shed, but the ones that did grew back thick, and quickly. I have to trim them almost bi-weekly (not complaning)! :) I had minimal bruising & scabbing afterwards for a few days, and the pain was very tolerable. Wonderful doctor! If anyone would like to see before and afters please contact me at eviexosyou@gmail.com with subject "Eyelash transplant" Thank you! read more

I called to make an appointment for an evaluation to see if I am a good candidate for a hair transplant. I was told it would take 1.5 hours and it would cost $250 dollars for the consult. I find this unethical and a way to prey on people with genuine medical concerns. Based on the other reviews i read on this forum, i am glad i did not spend a penny to go see Dr. Bauman. Shame on you for being such a greedy individual! read more

I'm a 27 year old Female struggling every single day to try and deal with my thinning hair. I've also had fine hair since I was young but it's never been to this extent. This past September, my scalp started to burn and itch and I had never experienced it before so I had no idea what was going on. I noticed on a daily basis, several strands would fall out (more than normal) so I did a lot of research into hair loss specialists. I had seen my PCP and a Dermatologist, which none were helpful. I just didn't know what to do anymore because I started having extreme anxiety and depression over my hair becoming so thin and falling out, I got to the point where I didn't even want to leave the house. I contacted Bauman Medical, which also took about a month for a consultation appointment and a $100 fee which was fine because any other additional appointments would be free of charge. I live in Orlando, so I was willing to drive the 6 hour car ride ( 3 hours there and 3 hours back) because I finally thought I had found the person who would be able to help. I spent $3,000 on a PRP treatment which the Doctor draws blood from you, rotates it in a machine and injects the good blood into your scalp for new hair growth. They say it only last a year and you'd need to keep paying $3,000 every time you want to get it done. Unfortunately, I have seen NO new hair growth improvement AT ALL!! Took about 3 months for a follow up and I would constantly stay in contact via email with the Doctor sending him my concerns and pictures. I was told it is "Hereditary Alopecia" which no one in my family struggles with thin hair or burning scalp or itchy skin. It's been almost a year since the burning scalp has started and it's been a constant struggle every single day because it hasn't gone away. Since then, besides my PRP treatment, I have purchased Minoxidil (women's rogaine) Viviscal Hair Growth supplements, 2 different shampoos and a conditioner all from Baumans office and nothing has worked. I also don't qualify for a hair transplant as my hair is just way too thin at this point. I called and canceled my appointment I had scheduled for August because I'm not going to spend another $1 when nothing worked. I'm highly disappointed. I feel like my concerns that I explained were just looked past. I noticed my scalp very tender, sore and felt what seemed to be bumps and he just said it was odd but did nothing and out it. If I had any recommendations for anyone else struggling with a similar situation, my best advice is to just save all your money and buy a wig....because you'll just be wasting thousands of dollars and your time. read more

Dr. Bauman and his staff are ABSOLUTELY amazing, professional, efficient and, above all, very pleasant to work with. Dr. Bauman shows dedication and commitment to providing the best care to his patients - called every night after each procedure and went above and beyond to provide best clinical results! read more

I had a very good experience with Dr. Bauman, who performed two surgeries for me several years ago, which corrected some earlier bad work by other doctors. While expensive, Dr. Bauman is a good surgeon. I was pleased with the results. read more

Met with this doctor for a consultation regarding a hair transplant procedure. Felt like he came across more like a car salesman than a doctor. Tried to sell me everything that wasn't nailed down (pills, potions, lasers, etc.). Wasn't too impressed with his work either. Ended up having my procedure done with Dr. Jeffrey Epstein of Miami who conducts himself like a doctor (not a salesman) and does excellent work. read more

I ordered a medical device which is advertised on Dr. Bauman's website and received an email confirmation of the order. I waited for 2 weeks and never received the item. I sent an email asking for information and received no response. I then called and after some confusion - and much waiting on the phone - was informed that they were no longer offering the item for sale. In fact, they had stopped selling it some time ago. It took them the rest of the day to figure out that in spite of the email confirmation I had received, they had never charged me for the item, and that the order was in fact inexistant. They claimed not to know how I had ordered the item. I directed them to the website and the person I spoke to said that she couldn't figure out how to order it.....I pointed out that it was quite simple since I had done it and had the confirmation to prove it. No spontaneous apologies were offered - simply excuses. Perhaps they do good hair replacement work, but when it comes to my particular experience, they were uninformed, unhelpful and frankly misleading. read more