Ford EcoSport Vin Number MAJ3S3KE5KC251311…read moreDate of Vehicle Purchased April 2023, from Cleveland Ohio Ford Dealership. November 20, 2024. We had received multiple letters about a recall. The NHTSA Recalls Notice 2SV905. Ms. Dailey was on her way back from Monroe Michigan. In the process of her trip back to Ohio Her vehicle started to malfunction. This was due to the Oil Pump Tensioner belt. The vehicle was taken to Bauman Ford for inspection and repair. February 15, 2025. The vehicle had was picked up and the repair was completed. I was to believe that this recall was taken care of and the issue with the vehicle was solved. August 2025. Myself and my bf received another recall notice from Ford. This was recall notice NHTSA 23V905. This recall had to do with the belt tensioner arm would fail. This would call a loss of oil engine pressure ad this would put the driver at risk. Sunday September 21, 2025. My Bf was driving the EcoSport and made about five miles down the road and the vehicle engine stopped forcing me to pull into someone's driveway. I had the vehicle towed to Bauman Ford in Genoa 22110 OH-51 Genoa Ohio 43430. Monday September 22, 2025. I received a call from Bauman ford genoa service department. I talked to Todd. He told me that one of his technicians looked at my vehicle and that he believed nothing was wrong with the vehicle. I proceeded to go up and take the vehicle for a test drive it then stalled out and the vehicle was not mobile. I had the vehicle towed back for the second time to Bauman Ford Genoa. Tuesday September 23, 2025. After conferring with Mr. Disney Vacation Service manager, we got Ms. dailey a rental vehicle and Todd the service representative told me that it would be a purge valve. I was told that if I could retrieve a purge valve from one of the auto parts stores that he would put on the valve for $300.00. I then went to Oreilly's and retrieved a purge valve canister. I then returned to the dealership and he said it was the wrong part. I then proceeded Advanced Auto parts store and ordered the purge valve that was needed for the repair. Wednesday September 24, 2025. I proceeded to go to advanced auto parts and retrieve the purge valve for the 2019 ford EcoSport. I proceeded to the dealerships and Mr. Dailey told me that I again did not have the right part. I was then told that I would get the part at fords costs and it would be place on my car. Friday September 26, 2025. I received a call from Disney Vacation guy and he proceeded to tell me that the purge valve was placed on my vehicle and the vehicle would not start. Todd told me that the problem would have been associated with the active recall and I might need a long-term rental and I would be charged nothing. He then called me and said it was a crimped wire behind the battery. I am confused, so after all of this was it just a crimped wire? Was the purge valve actually bad? We still have an active recall but he did not seem to address the issue? I don't feel that I should be responsible for the bill which was around $557.44? If the wiring was bad why put in a purge valve? Mr. Todd Gordon also had times said he was not sure what the issue was? I am wondering was he guessing? I mean is my vehicle even safe to drive? I would like a full refund as myself and Bf are worried that is this vehicle safe to drive? Also, Mr. Todd Gordon said that your vehicle has to die in order for the dealership to give you a rental and place your vehicle in the que for repairs? I am wondering if something happens to myself of my bf who is responsible for any type of legal recourse for driving a vehicle around with an active recall? When the car dies it's a huge safety hazard? I would hope that this issue would be handled promptly and with professionalism that Mr. Todd Gordon displayed. I mean if I get an accident who is going to be held legally liable? Ford? My insurance? My bf? I am adding more proof that it was not the purge valve that was told to me by Todd Gordon. Thank you CARMEN.

I called the service department and scheduled an appointment to get my tire repaired and to have a…read morerecall serviced. When I called them, I told them I had the tire and wheel warranty. They asked me when I wanted to come in and I told them. Fast-forward to the morning of the appointment, I drove the truck to the dealership and spoke to a service rep and stated why I was there. He asked me if I bought the truck from them. I told him no, and he said they couldn't honor the tire and wheel warranty because they have a hard time getting paid. I said if I would've known that, I would've never brought the truck here. The thing that I don't understand is even if I bought the truck there they would still have a hard time getting paid. I told him I had a different truck four years ago and didn't buy the truck there and I Had an issue with a tire and they replaced the tire without question. The rep told me that wasn't the case now. I said when I called yesterday, I mentioned I had the tire and wheel warranty and nothing was said about where I bought the truck. He asked me if I wanted to take the truck somewhere else. I said if you repair the tire, can I submit the paperwork to get reimbursed? He said I don't know how the warranty's work. Wow, so sad. The service reps don't even know how the warranties work. I guess because they don't honor them unless you buy a vehicle from them. This dealership has definitely gone downhill since the Bauman auto group bought them. I will never go back there again and I will let other people know to do the same.

I hope nationwide will help me out with my situation im under and hope they will understand what…read moreI'm going threw i basically got cadillac and I fixed the problems it had with the radio and the engine light and put new parts on it every pay check and made my payments so far and kept my insurance up-to-date and now the car im paying on im having to sell everything I own and basically live on the street now and having to have my family split apart and probly won't get to have a Christmas with my family because after a mouth of driving this car and put money into to keep it running but now I'm having to pay 15000 for a mechanic to pull the motor out of it and find another motor to put into it just have it happen again when I could use all the money I have to spend on another car or buy another car from nationwide this sucks I don't know what to do and having to walk 1hr half to work just sucks now I wish nationwide will help me out with my situation if not then im having to pay for a car I can't drive anymore and pay insurance on it bc I don't wanna default on the car or have it repod I thought I was trying fix my life but now I'm having to start back to having nothing again

I purchased a 2017 Jeep Compass from this dealership and shortly after purchase began experiencing…read moreserious mechanical issues, including transmission slipping and major steering/suspension concerns. I gave the dealership multiple opportunities to repair the vehicle, but the problems continued and the vehicle has now become unsafe to operate. I obtained independent inspections documenting the condition of the vehicle and attempted to resolve the matter directly through formal written communication, including a certified demand letter that was delivered and signed for. Unfortunately, I have not received a meaningful resolution. I would strongly encourage anyone purchasing a used vehicle to have it independently inspected before buying.

Hands down the worst dealership experience I've ever had. My 2025 Chevy Traverse had a brake…read morefailure issue while coming back from Cedar Point. After waiting nearly a week for "repairs," I drove 4 hours to pick it up, only to find the same issue the moment I started the car. Gavin in service was rude, dismissive, and even rolled his eyes, saying I was "lucky" they let me drop it off. The cashier was equally unprofessional, handing me keys and telling me my car was "somewhere in the lot." The service manager, Phil Tipton, promised to personally look into things but gave me empty reassurances. He even claimed they had test-driven my car 20 miles after repairs, but the odometer only showed 1 mile. On both visits, no one pulled the car up, no one offered help with the loaner, and the whole process was a mess. The only person who showed real customer service was Amy Kovacs--she was great. Unfortunately, everyone else was rude, dismissive, and dishonest. Even the loaner they gave me was unsafe (loud rattles, bad ball joints, and low tire pressure). I'm not upset about the vehicle issue itself--that happens. I'm upset about the horrendous customer service, especially from Gavin, the cashier, and Phil's broken promises. Avoid this place if you value honesty and professionalism. I will also be contacting GM on Monday about this experience.

Should be DUMB Chevy. Body shop sucks. Have a hatchback that the latch doesn't always latch AFTER…read morethey repaired and repainted. Was due to accident. Not even 60 days out this happened and paint started chipping. They REFUSED to service it at their cost. The lady was a real bitch. Beyond unprofessional. Obviously they have no idea how to properly paint a vehicle. Paint shouldn't be chipping. If this is how they do body work, can you imagine if they did mechanical work? The vehicle would break down. Avoid these thieves. I now have names of the employees who did the work and the bitch lady. Will post names as soon as I have their personal info to post with them.

Great people and great place to buy a truck!! Thank you DC motors crew!read more

Typical car salesman bs. Never stop talking or listen to you about what your looking for. Tried to…read moreput me in a car that was over my budget with a high interest rate and act like they are doing me a favor. Wasted my time by not telling me the price till i got there and then when i said the car had issues they basically just said, no it doesn't. Said, "i don't do the high pressure sales pitch" several times, then proceed to do exactly that. Rude, ignorant shysters...

Excellent place to buy cars from. Great service, great people! They have a wide range of hours and…read moreplenty of programs to get you approved. My friend was able to get a very nice vehicle for the band from their and I would recommend everyone who asks for a vehicle to go there! 5/5 stars! Keep it up!

if the owner james duran can please give me a call.! his toledo store sold my son a $30,000 truck…read morethat the frame is rotted along with the gas tank fell off, rear seal shot, rotted r n l manifold, and more. we would like you to make this right b4 we are forced to go to the next level. im sure this was just a missed unsafe vehicle that accidentally was sold on your lot. your managers have had this vehicle and want to fix it however i have 2 written statement from reputible garages stating different. my son has had this truck since February and has not had it on the road much because of repair problems one after another. James Duran please help us out. Your managers are not contacting me. My son does not want to speak to them because he does not want the vehicle He wants to start fresh. teri. 734 777-5501

This place is a joke, towed my car with no call prior because they said I didn't have insurance,…read morewhich i did just changed insurance companies. Charged me $300 for tow and NOW charge interest which my contract states no interest or fees. New owner even more more hassles. STAY AWAY AND RUN THE OTHER WAY .....BBB IS definitely going to be hearing about ME and my negative experiences. Actually they ( BBB) pulled up when i made my payment to get my car back. -VERY INTERESTING I THOUGHT THIS COMPANY DESERVES A NEGATIVE 5 STAR. Also there were 2 other people trying to get their car back for the same reasons. I am writing this to prevent this to happening to others.

The only person that is nice to deal with there is the lady that takes the payments both my friend…read moreand I have gotten vehicles from there and both had nothing but issues. employees are very rude and make it ob that they only care about making money and don't care what they sell ppl. I wasn't even offered a warrant. i was told the car I originally was looking at didn't run but surprisingly 2 days later I see it being driven around the lot which make me feel they new the car they showed me instead had major issues which are going to cost about $5000 to fix never again will I go back there and would not suggest doing business with this place