10.50a -appt -I presented a BLACK SCREEN.the phone still rang - however no display . The genius-…read morestated a $ 324 screen replacement would fix the issue. My iPhone 14pro max was out of warranty. I decided to purchase a new iPhone 17 thin.. I wanted all data transferred from old to new . I was told there needs an encryption security feature added to my account before the transaction was complete . --the APPLE STORE COULDN'T add the encryption--I was sent to the AT&T store ! AT&T plugged the phone --it worked ! The AT&T representative suggested a new screen & battery' both covered under warranty ! I'm so disappointed the Apple Store almost cheated me into buying a new 1k. Phone .. Apple couldn't assist with nothing --a whole waist of time ..

AT&T are absolutely scammers and they need to be held accountable. They offered us a promotion for…read more$160 to get three lines to join a business account. We brought our phones over and did that and now they're charging us over $500 a month and we've been in there multiple times we've called customer service and everyone at this location acts like they can't do anything about it and we're just stuck here getting charged over $370 every month for something we didn't sign up for it and we can't return. Our phones and customer service won't help us at all.

I've had the home internet with verizon for 3 months now and STILL cannot even make an online…read moreaccount to use any features. At first I used the "make a one-time payment" option each month, and even that stopped working. It no longer accept my account number at all even though the internet is still working and being used. I have spent several hours on the phone and did multiple physical visits to the upper arlington store Over the last 3 months. Their completely useless reps are not only are the condescending and act like I just don't know how to sign up for an account, they still refuse to escalate to someone higher up who might he able to fix whatever bizarre glitch is happening to my inaccessible account. Since I refuse to call and spent several minutes just trying to get past their answering machine robot (which also absolutely awful) just to pay my monthly bill, I'm cancelling and switching to spectrum, who I despise with a passion. Verizon is so incredibly terrible I'd rather have the shitty service spectrum has, which I didn't even know was possible.

Today the rep here quickly diagnosed the issue with my IPhone and changed out the SIM card for me…read more She was super friendly and professional. Was a great experience especially after the store on High Street in Clintonville wasted my time attempting to troubleshoot the issue on my phone with no resolve.

If you guys open till 8pm,don't close at 7:50!!! One lady she still was there,but she ignored…read moreme,and didn't open the door

Excellent customer service. Very polite, kind and efficient. Everything you're want on a store for…read morecell phones. Justin's awesome

I am a veriaon customer & thry havr always been fine with me! Although the automated voice can be…read morequite irritating when they do not put you through to the department you asked to speak to!

Really poor service. Signed in and was "next"in line. Waited 30 minutes with no one even…read moreacknowledging our presence. We were the only customers waiting in the store. One other customer was talking to a rep. 3 employees were more interested in closing the store than waiting on us. 7 pm came around and they closed. We never got helped and left as they locked the doors.

Great people very helpful! They were super with customer service, making it a plus in my book…read more Thank you!

This is by far the worst Spectrum location I've ever dealt with. The employees were not transparent…read morewith customers, and I was given incorrect and unclear information. The communication was very poor, and I felt that I could not trust the information I was being given. I expected much better customer service and honesty from Spectrum.

Top notch customer service. Despite the fact they were closing in 10 minutes they took the time to…read moreexplain the current deals and sales. They listened to our responses and were respectful of our answers. They weren't pushy they took time to make us feel comfortable.

I must say, this T- mobile store goes above & beyond with their customer service. Their manager…read moreRihan, not only does she provide comprehensive cell phone service to customers, but she anticipates what obstacles or difficulties customers can encounter during their experience & is able to help them navigate this. This place truly cares about their customers & I will surely refer all my friends to this particular store !

The Bethel Rd location of UBreakIFix was a great experience and the tech, Najah S, was amazing! I…read morehighly recommend the Bethel Rd location. The Polaris Pkwy location of UBreakIFix was a horrible experience and the tech was rude to my wife on Monday, 1/2. I highly discourage the use of the Polaris Pkwy location.

If I could give this company a 0 I would. Went in at 1 to get my phone screen fixed because it's…read moregot a crack in it. I was 4th in line when I dropped my phone off at the time I was told it would take 3hrs. Ok fine. Come back and was told we haven't even started to give us another hour. I came back and was told we hope to have it done by the end of the day. I'm still sitting here even though they technically close at 5. This is ridiculous.