I so appreciated the staff in the emergency room and in the ICU…read moreRN Jo Lynn and RN Tyler were amazing help to my husband and I. and Dr Scott was very amazing compassionate and we appreciated having him as my husbands dr thank you all so very much . May God bless you all for your hard work . mike and Pam Rochow

NEGATIVE STARS. DO NOT let a social worker come into the ER and convince you to check into the…read moresixth floor... for folks over 55. My stay was March 18-23, 2026. That place is a nightmare...my 1st night there I was awakened before dawn by a male staff. Sat in the common area alone. There were no staff on the floor. Where did that guy go ?! I took a blanket from a chair left overnight, found an unlocked door to a vacant room and curled up on the floor. That is where day shift found me. Because I was deemed "agitated" I was told: "keep it up and you will have to stay longer" by Jennifer. That was also when Jennifer told me a patient had died overnight!! Died alone in a room with no monitors, no call buttons, and no staff on the floor for hours! No rules were provided to patients. Instead, staff waited until a rule was broken, then used it to verbally abuse patients. Telemedicine only. I was presribed an antipsychotic and blood pressure medicine with serious drug interactions and never told about the antipsychotic, let alone recieved any counseling. I have records. Dr. Czerwinski, I believe. You are locked in. All possessions and clothing are locked away. You are locked out of your room during the day. You don't know when you are being released until they hand you the phone. I even got reprimanded for that, because it wasn't the 1 hour calling period allowed for the entire floor! The plastic mattress and shoddy bedding is a cruel joke....the bed has an alarm on it that is triggered by the patients' movements. It couldn't have been more disruptive to sleep or health. I understand "liability", but this is ludicrous. These are people over 55, most are weak, many are wheelchair bound. Suicide is not likely. Death by abandonment on this floor, is, though. I went to ER because of high blood pressure.. got convinced by Jamie Leach to check in because I allegedly had "passive suicidal ideation". SIX DAYS ON THE SIXTH FLOOR. I have had lumbar surgery..2 days in hospital. 2 complete hip replacements for 2 day stays each. That is six days!! There are only 2 staff members there with humanity: Darrin is a Prince! Caring and sweet. I don't know her name, but there was a Latina lady on night shift who was also caring and sweet. I can only hope they found jobs in a better environment, because they don't deserve to suffer in that terrible place either. AND It wasn't just me. I watched a patient sliding out of his wheelchair. When I stood up to look for help, I got yelled at by the caregiver that was supposed to be sitting next to him but wasn't. After she allegedly took care of him, she abandoned him again and I went and got another caregiver because one of his kegs was still hanging off the side of his wheelchair. . .And the poor man had had a tracheotomy, had to talk with an electronic device and no one was paying attention to him at all! There was a lady laying in a bed next to the nurses station being ignored for days. It wasn't until a fellow patient had a long talk with her and was finally able to convince the staff to help her. She was sitting up...that's what it took to get her taken care of. ..another patient. Do they know about bed sores?! AND MY INSURANCE COMPANY DENIED ALL CHARGES. It is now July. I still can't sleep through the night. I am still picking up the pieces of parts of my life I was unable to pay attention to from being traumatized by the unexpected, random cruelty I experienced there. THIS PLACE IS A BLIGHT AND SHOULD BE CLOSED IMMEDIATELY FOR EVERY PATIENT'S SAFETY! Wendy Johnson

Baxter regional ER. I was in the ER again tonight on the 29th. They treated me with such respect…read moreand care. The whole team was great and DR Frasier made sure I was not suffering anymore after 10 days of no pain relief from broken ribs He treated me at the hospitalin and out of hospital. He cared. He didn't treat me like a mental case.

They were polite and professional. Service was quick. The registration process was easy and can be…read moredone on your phone, which eas convenient

Front desk and first NP I saw were great…read more Then Caleb Kasper comes in and starts this speech on how the rapid test is only 85% accurate and I told him that I know this and that I need to be tested. Kinda confused at this point because the first NP did the test and who is this guy with the attitude. Tells me that my symptoms are standard for the Moderna Shot. I am experiencing swelling, redness (rash) and heat at the injection site (injection was done at Wal-Mart Pharmacy on 4/23) I was out all day Saturday, felt good enough to take a shower on Sunday and came to Med Express on Monday to be tested. From my paperwork:"Negative CoVid test today. If symptoms persist, follow up where you got the covid vaccine. Er if worse." Like Wal-Mart Pharmacy is going to help me. Also from my paperwork "Discussed with patient the limitations to our antigen test including the possibility of their test being a false negative as the sensitivity of the rapid antigen test is 84%. Knowing this, the patient is declining confirmatory PCR testing." I called Med Express this morning and a call was put into Caleb to return my call which he did and I told him there must be a misunderstanding as the only thing I am declining is that I will not be getting the followup shot from Wal-Mart. He told me in that case I need to come in to have another test done as they use different swabs for the PCR confirmation. Now I am calling Bullshit on this as when I had Covid in January 2021 the test at Med Express was done with one swab and I had the rapid test and was later informed by the health department of my quarantine responsibilities, etc. The first AP did not tell me that the swab she was jamming up my nose was for the rapid test only. I am not impressed or pleased that I am now in the position of possibly having covid and being around a person at work who currently going through Chemo and have a couple of cancer survivors at work also. Nice Job Med Express. I think Caleb needs to be more clear and less attitude. Not impressed and will be speaking with my manager and doing a follow up with the health department.

Extremely kind and knowledgeable staff. By far my favorite urgent care in the area. Would recommend.read more

Unprofessional & insensitive. When confronted about it they straight up lied!! Life is too short…read moreto waste your time with this company! I am actually looking into taking legal action!

This place wouldn't help a dying dog on the side of the road, much less care about you family…read moremember. My mother was diagnosed with lung cancer and this was her supplier. She was hung up on and told that because it was to late in the after noon they wouldn't deliver her oxygen. She is oxygen dependent. This place is horrid. I cannot honestly say one good thing about this place. Please I beg of you, for the health and well being of anyone you are or love for, do not use these people. I was told by the Manager, if I bought my mothers oxygen they would pay the supplier back, like really, come do your job. Please do not use these people.