What an awful experience. I should have went to the one I usually go to, and the one I went to…read moreafterward was just a night-and-day difference. This will be my first and last visit to the Pleasanton location. When I went in, said hi, and asked who I believed to be the manager if the workstations have Microsoft Word, she didn't even greet me and just said, "I don't know. You can just go to the workstation and see". How do you not know if Microsoft Word is on there? You work here and should know... I went to the workstation section and saw that one workstation was empty. But then I glanced at some folders that I could use to put my documents in. I decided to take a minute or so to take a look. But you know what? I shouldn't have done that and someone else took my spot, as there was another customer who was already using the workstation. I waited for either of them to finish, and even the alarm sounded for the other customer to finish their session and get off. No employee came to tell them to let me use the station. I went to that same manager and I asked her if that alarm was to let people know that the session was over. She said yes. I then asked her if you could tell the customer to let me use the workstation, and she didn't even want to make the customer accountable and stop using the workstation to give me a little bit of time to get my work done, so she said, "Unfortunately, you would have to wait until the customer to finish what they were doing for you to be next". After that, I waited a couple more minutes for that customer I initially waited on to finish, but that one still wasn't done. I left and will never come back. However, my visit at my usual FedEx Office location was a WHOLE lot better! Workstations were clear the whole time, and I got my document printed very quickly! Just don't go to the one in Pleasanton unless you want to wait 30+ minutes to get something quick done.

Great experience with Mo. I used print and go but needed a photograph printed on a high quality…read morepaper. He spent 15 minutes finding different options and printed it out for the price of $5.

We needed a notary on short notice over a weekend, and our neighborhood Postal Annex was there to…read moreprovide the service that we needed. While their hours are reduced on a Saturday closing at 2:00 p.m., I was able to get a quick confirmation of their service and opening hours with a quick phone call, and when I arrived service was immediate and friendly. I even got to take advantage of their Yelp notary service coupon which made it a great deal with pleasant customer experience. I highly recommend this Postal Annex for notary service.

The phone is never answered - I had called several times just to check if they are open before I…read moredrive there only to find out that they are not open during their stated business hours

Always excellent friendly and professional service. Been helped by various staff members and always…read moreimpressed by their fast and efficient service and helpfulnes. My Go To place for their selection of services..z

PROS: Convenient for FED EX & HAPPY RETURNS…read more CONS: UPS returns require a printed label (which they can print for you) but they can not scan QR code. Place is great, friendly, quick service, but this is just one detail that matters to frequent Amazon customers who need to return stuff. So, thought I'd share!

I did live scan for a state requirement licensing. The process was quick, the equipment very clean…read moreand seemed new. The rep was polite and made the process easy.

RUDE!!!! What a cold icy woman. She's rude as hell. Gave me attitude over the littlest thing. Is…read moreshe the owner? Jesus Christ, go Home lady. Will NOT be returning. She turns her nose up to You like you're beneath her. Ugh.

This was my first time ever shipping out a package, so I was honestly a little nervous because I…read moredidn't know how the process worked. The experience ended up being so easy thanks to the woman who runs the store-- I believe her name is Chetna (I hope I spelled that correctly). She was incredibly kind, patient, and graceful while walking me through everything. She made the whole process simple and stress-free, and on top of that she was so personable that we ended up having a really nice conversation while I was there. It's rare to come across customer service that genuine. Because of this experience, I'll absolutely be coming back here for anything I need in the future-- whether it's mailing packages, notary services, or fingerprint scanning. Highly recommend this location!

This is my go-to spot for shipping and notary public services. Very accessible and convenient…read morelocation with very helpful and professional staff. Highly recommend!

When it comes to mailing stuff back home, this is the place I go to. Pak Mail is convenient as it…read moreis near Raley's so while you can drop off your packages to ship, you can go grocery shopping as well - two birds one stone! You won't have to drive far away again. Pak Mail has got to be the better place of USPS. Every time I come in here, the owner Sam and his wife always has a smile on their face and greets customers on a happy note. They are friendly and easy going. Compare to USPS, I don't have to deal with bad customer service or do I have to wait long long lines. Despite the small parking lot for USPS, I would much rather come here! Pak Mail do offer mailboxes services and it's $300 a year for a medium sized PO box. Their mailboxes service is 24 hours also so you can come anytime!

I've worked with this Pak Mail facility for years. I pick up and ship mail and boxes. Always…read morefriendly service. It's a one stop shop for my personal business.

I had a 40" x 50" framed picture that I needed shipped. Maria and Rommel were great, They had all…read moreof the special packing materials in stock to correctly prepare the item for shipment. Included was protection of the glass. It arrived in perfect condition at the destination. I was very happy with their customer service and their competence at what they do.

Drove 20 min to get here, hours online said 10am. When I arrived at 10:05am the door hours listed…read moresaid 9:30am open. However it was dark and closed. I called the phone number and someone answered and said they were out running errands and would be back in 35min? Seems very unprofessional especially when you have advertised hours of operation. Now I wasted a 40min round trip.

The customer service is great. The whole staff is friendly and very helpful. I only come to this…read moreUPS Store.

This is my most favorite ups location to visit! They always…read morerun my Amazon returns so smoothly no matter the quantity! (I always return in bulk!) Recently I needed a passport photo taken for my newborn baby (5 months old) and I originally stopped by the nearby cvs thinking the photo center could take it but they actually didn't have the system to take an infants photo. I happened to check ups and the entire staff of 4 were all delighted to help me! Neeraj helped by taking the photo and the rest of the staff entertained the baby. It was truly a customer care experience and highly recommend anyone to stop by here for passport photos!!

Everyone at this location is so friendly and helpful. There is always a hello and a willingness to…read moreexplain your obtions and they are concious of saving their custotmers from paying for something that is not needed, true professionalism. The store is clean and well organized and they have ample shipping supplies plus extras. I will be using them as my primiary from now on. Treat the customers well and they will come. I highly recommend this UPS location for no stress no attitude personable and professional service.

Dear ALL-STAR TEAM The UPS Store, I would like to Thank ERIC…read moreand LUCAS for being so very kind and helpful on my last visit. Thank You for helping me achieve my goals and for informing me on Your Amazing Poster Printing Machine. I look forward to visiting YOU again with upcoming Projects. Thank You, ERIC and LUCAS. :) With Love Always, Stephanie

Horrible customer service by one particular employee. I…read moreshipped a very important doc here thinking UPS would be better and more secure than USPS . . . NOT! Long story short is UPS could not find the address and shipped the doc package back to this store claiming insufficient address information. I showed the clerk a Google street photo showing the address was clearly visible but she refused to help. Wanted payment for a reshipment. I told her kindly FU and went to USPS and mailed the doc package which was delivered in two days with no problems and at 1/3 the cost. Exact same address. So yes a UPS FUBAR but no help at this store. I will never do business here again.

I went to the store on a Sunday at 2 PM. The sign says open until 3 PM. The Yelp says open until 3…read morePM and Google search also says open until 3 PM. The store was closed at 2 PM. I had a return and it had to be returned today .Now I don't know what to do and I don't think this is good business practice.!!!